Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 586 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Richardson and Starling were good to deal with and competitively priced. Their staff were professional and efficient, did the job well, and were very pleasant. We would recommend them to others.”

Helpful Report

Posted 2 days ago

“Friendly and prompt service. Replaced floor neatly. Some nails needed punched. High skirtings left covered in liquid. Would have appreciated joiner assistance to repair accidently damaged leg of unit.”

Helpful Report

Posted 2 weeks ago

Thank you for your review and we are sorry to hear that you had work outstanding and some damage to a unit. Our supervisor will be in touch with you to arrange for these works to be completed to your satisfaction.

Posted 1 week ago

“Excellent service from beginning to end. We were kept informed each stage of the work .Very pleasant and helpful workers who did a great job. I would definitely recommend this company. Thank you.”

Helpful Report

Posted 2 weeks ago

“Excellent service from beginning to end. We were kept informed at each stage of the work. Very pleasant and helpful workers. I would definitely recommend this company. Thank you.”

Helpful Report

Posted 2 weeks ago

“Neil arrived on time and showed him around the property, i left Neil to get on with it and i was informed around lunchtime that work was completed. Once i arrived home the room where the work took place was left clean and tidy and job executed very well. there was some small damage outside around vent, but the Aberdeen branch team wanted to ask me the best solution for me before arranging. I had to put this work off a few times but each time i approached them about getting it done they quickly worked with me and arranged a date, i could not fault the service i received. A small shout out to Rachel in the office who constantly kept me updated around appointment and subsequent emails arranging the small repair outside.”

Helpful Report

Posted 2 weeks ago

Thank you for the review. It's great to hear you are happy with the work carried out by the team, we'll pass your comments on to Neil and Rachel and look forward to working with you in the future

Posted 1 week ago

“overall the service was excellent, the work was carried out in a professional manner paying attention to detail and also leaving the work site in a tidy state”

Helpful Report

Posted 2 weeks ago

Thanks for the review Peter. We appreciate you giving us feedback on our experience and look forward to working with you in the future.

Posted 2 weeks ago

“Great service, great team, great price. Highly recommend.”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Stuart. We look forward to working with you in the future.

Posted 2 weeks ago

“Contacted them to fix problem with my loft piv unit which was resolved very quickly. Many thanks to wendy from dundee branch for all her help. Regards alex.”

Helpful Report

Posted 3 weeks ago

Thanks for the review, Alex. We're delighted you are happy with the work carried out by the team and we'll pass on your comments to Wendy.

Posted 2 weeks ago

“The staff were very efficient and I was satisfied with the standard of work.”

Helpful Report

Posted 3 weeks ago

Thanks for the review Fraser. We appreciate you giving us feedback on our experience and look forward to working with you in the future.

Posted 3 weeks ago

“The team were really friendly and helpful, making a somewhat stressful situation a lot easier! The job was done quickly and professionally, to a high standard. I'd recommend them, happily!”

Helpful Report

Posted 1 month ago

Thanks for the review. We're pleased to hear you are happy with the work carried out by the team and we look forward to working with you in the future.

Posted 1 month ago

“Very helpful and thorough report and recommendations given, will be using them again for work.”

Helpful Report

Posted 1 month ago

Thank you for the review. We look forward to working with you in the future.

Posted 1 month ago

“From the moment I contacted Richardson & Starling's Aberdeen branch the service was exemplary. Caitlin and Rachael kept all comminucation running smoothly, Steven attended promptly for the initial survey and quotes and then kept an eye on things as Davie and Callum arrived to do the work. I must give special mention to Davie who went out of his way to explain everything that was needed and was happening as he progressed with the work, and the problems we uncovered along the way. I have already recommended the firm to others, and will have no reservations in calling on this team again for other works needed to my house.”

Helpful Report

Posted 1 month ago

Thank you for the review, Scott. It's great to hear you are happy with the work carried out by the team, we'll pass on your comments to them and look forward to working with you again.

Posted 1 month ago

“Would highly recommend Richardson and Starling. Everything went smoothly, from Roddy the surveyor’s first visit to the guys doing the job, it was great. Everyone was very friendly and polite, nothing was too much bother They also did a fantastic job. My living room has never looked so good”

Helpful Report

Posted 1 month ago

Thank you for the review, we're delighted to hear you are happy with the work carried out and we'll pass on your comments to Roddy and the team.

Posted 1 month ago

“Happy with whole process from assessment to quote to application. The crew, Neil and Lucas, arrived promptly and applied the wood treatment with care and competency. I am thoroughly satisfied with my choice of Richardson and Starling. When you are choosing a company to preserve your precious property, reputation cannot be undervalued as it directly impacts your insurance and product warranty. This will outlive me and I am happy that my choice will benefit my family in years to come. Not all the companies I received quotes from were as forthcoming about product warranty. Richardson and Starling use premium products, and highly trained team members apply the product ensuring the best possible outcome for long term success.”

Helpful Report

Posted 1 month ago

Thank you for the review, we appreciate you taking the time to leave feedback on your experience with us, we'll pass on your comments to Neil and Lucas. We look forward to working with you in the future.

Posted 1 month ago

“Would highly recommend Richardson and Starling, from the initial survey and report for a rising damp issue in our house to carrying out the treatment work everything was very professional. The technicians Dan and Idriss from the Dundee branch were courteous and while carrying out the work protected the room leaving it clean. The other trades both electrical and plastering were scheduled to minimise our disruption and also could not be faulted.”

Helpful Report

Posted 2 months ago

Thank you for the review, David. We're delighted you are happy with the work carried out by the team and will pass on your comments to Dan and Idriss.

Posted 2 months ago

“This is the 2nd time using R&S and once again, from initial point of contact, until completion of works, all interactions with R&S were professional, courteous, efficient and prompt - there was a clear and informed process of what is happening and more importantly when it was happening. Even when an unforeseen issue was discovered, this was efficiently handled and work scope amended and works completed with no fuss or issues. Work men on-site carrying out the work were professional, clean and tidy - they explained what they would be doing and kept us fully updated as to progress. All in all a great service and we are fully satisfied with the completed works and overall service provided by everyone at R&S.”

Helpful Report

Posted 3 months ago

Thanks for the review Robbie. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future.

Posted 3 months ago

“Arrived at the appointed time/date, carried out the survey as discussed. Was polite, kept me informed. Emailed the results of the survey, told me the next step. Arrived on the4 designated day, carried out the work, repaired, tidied up and made sure I was happy with the work done”

Helpful Report

Posted 3 months ago

Thank you for the review Vivienne we're thrilled you are happy with the work carried out by the team.

Posted 3 months ago

“The guys from Richardson and Starling were great. Very professional and friendly. Recommend their service.”

Helpful Report

Posted 3 months ago

Thank you for the review, Christine, we really appreciate you taking the time to give us feedback on our service.

Posted 3 months ago

“Due to faulty roofing we had water coming into the house and what appeared to be dry rot. From when we called Aberdeen office until the problem was resolved we had outstanding service. Everybody from Richardson and Starling was helpful, knowledgeable, hard working and considerate. Lucas, Kostas, Callum and Earle the site technicians and plasterer Billy were good but the surveyor Mark and crew chief Neil were outstanding.”

Helpful Report

Posted 4 months ago

Thank you for the review, Frank, it's great to hear you are happy with the work carried out by the team and we'll pass on your comments to them. We look forward to working with you in the future.

Posted 4 months ago

“Overall my experience of dealing with Richardson and Starling from survey to work completion and inspection was excellent. The tradesmen who came to treat rising damp were very experienced and pleasant. They did a good job thank you and to all who helped completion go smoothly.”

Helpful Report

Posted 4 months ago

Thank you for the review, Janet. We're delighted to hear you are happy with the work carried out by our team, we'll pass on your comments to them and look forward to working with you in the future.

Posted 4 months ago

Richardson and Starling is rated 4.9 based on 586 reviews