Richardson and Starling Reviews

4.82 Rating 176 Reviews
97 %
of reviewers recommend Richardson and Starling
Merchant Metrics
Shipping & Delivery
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Richardson and Starling Reviews

About Richardson and Starling:

With a network of 14 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 80 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Elgin, Perth, Oban, Inverness and Hawick.

Visit Website

Phone:

01416479485

Email:

social@woodrot.com

Location:

8 Cambuslang Way
Cambuslang

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Anonymous
Anonymous  // 01/01/2019
Contacted the Dundee branch to seek advice on having cavity wall insulation extracted. Received prompt, courteous service from that initial telephone call, and then also from Allan Brown who my query was passed to. Allan gave reassuring advice and arranged to carry out a survey within a few days.
I would definitely recommend the Dundee branch and would use again if I ever need similar work done again in the future.
Dear Alison,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Professional, friendly service. Excellent work. Tidy too. Well done Greg % Chris
Dear John,

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Kind Regards,

Richardson & Starling Team
The two technicians ian s and greg o'h were fantastic , very pleasant and hard working and cleaned up all there mess I would highly recommend this company in the future
Dear Ms Wallace,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
I contacted the manager of the Edinburgh branch with a technical enquiry and got a same day, detailed response with information he had gone out of his way to source from a supplier. Excellent service.
Dear Mr Landells,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
The whole job was completed with the highest quality workmanship, which involved removing part of the kitchen ceiling. Every consideration and curtesy was shown to us, and the premises were left spotless. We would have no hesitation in giving your company our highest recommendation.
Dear Sir or Madam,

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Kind Regards,

Richardson & Starling Team
Excellent speedy job by Robbie this morning on my wood treatment.Incudes prompt issuing of Guarantee
Dear Mr. Newell,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Prompt, courteous and efficient. Robert and Mike did a fantastic job. Thanks to them and everyone at Richardson & Starling!
Dear Sir or Madam,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Our technicians were Greg and Scott, they were very efficient , polite and courteous , they both did a very good job repairing our hallway. Would definitely recommend Richardson and Starling.
Dear Mr. & Mrs. Holmes,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
After a leak in our bathroom, Richardson and Starling were fantastic from start to finish. Dave explained everything that needed doing and was polite and professional. The wet floor as taken up, joists removed, chemical spraying done and new joists and flooring put down quickly and efficiently. Throughout Dave was very safety conscious with the kids going around, friendly and knowledgeable. I would highly recommend this company.
Dear Rachel,

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Kind Regards,

Richardson & Starling Team
My name is Mrs Jane macaulay the 2 men that done the job for me last week were fantastic they made a great job of plastering my sons wall and the joiner also was great as his job I would recommend yous to anybody thank you Mrs Jane macaulay.
Dear Mrs Macaulay,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Used Richardson + Starling last year at our previous house to great effect. The Dundee team of Mike and Andy headed by Allan Brown (Branch Manager) did an excellent job.
The job just done was external damp proofing regarding digging trenches, cutting slabs, drilling holes into the masonry and injecting. Also, extra remedial works requested by myself were undertaken with no fuss and expertise. All materials removed and the site left pristine.
Dear Mr. Barnard,

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Kind Regards,

Richardson & Starling Team
Absolutely delighted with the excellent service provided by Evan, many thanks.
Dear Mr Smith,

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Kind Regards,

Richardson & Starling Team
An appointment was arranged; under the floor was surveyed and Mr Brown explained the results.
He followed up with an explanatory email.
I am very satisfied with the Dundee & Angus branch.
I have recently had a survey carried out for me by Allan Brown, Manager of your Dundee and Angus Branch. I found him extremely professional and thorough, not only answering my questions with knowledge and expertise but doing so in a straightforward and understandable manner. His in-depth written report came in the very same day. Excellent service - thank you.
Matty and Evan were here today to treat my loft for woodworm. What a nice experience it was to have such lovely, cheerful efficient and knowledgeable tradesmen !!! They did a neat job, cleaned up after themselves. I had no disruption to my family home life and was able to get on with my normal daily tasks. Would I recommend Richardson & Starling? You bet I would.
Dear Ms Kerr,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Although the standard of work was proficient and competent, the management and communication was abysmal. Costs spiralled as did completion dates. Along the way, we didn't know when work would resume leaving the 3 year old's bedroom (along with most of the flat) out of bounds to the family which then included a new born. Holidays had to be extended as did child care and alternative living arrangements as 5 days work took nearly a month to complete. Getting information from them was painful, if not farcical at times. Quotes for further work didn't add up and had old information on them leading to more delays. All in all, it was deeply regrettable that we chose to go ahead with R&S
We are pleased that you feel the standard of our work was proficient and competent. However, we are surprised to learn that you see Richardson & Starling as a ‘1 Star’ company.
Upon exposure of the areas we were working on, further areas of rot where discovered. This involved more work which unfortunately increased the costs. The works were also required in a property which was adjacent to yours, this involved a further specification and co-ordination from us. We understand that there was some communication issues, but we did take this on board and discussed it with you at the time. We have since reviewed our procedures and dealt with these issues internally.
Richardson & Starling has acknowledged that this could have been better and as a gesture of goodwill decreased the costs of your works.
As a result we feel that the one star rating on the review is unfair.
Staff were very friendly and efficient. Introduced themselves and explained the procedure thoroughly to us prior to beginning the work. Laid floor coverings to protect our flooring and left the attic clean and tidy. Would highly recommend the company. The technicians were Colin J and Kevin A from the Stirling branch. Fantastic job.
Dear Raymond,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Highland Council has had Neil Ferries and Alan Swanson from your Elgin office in doing rot work in the Kingussie Courthouse building. Both tradesmen were polite, courteous and communicated well the stages of work that was being undertaken during each visit. They did their utmost to keep the premises free from debris and dust whilst working. The quality of workmanship was also very good.
Dear Mr Campbell,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
First class service from the initial communication to the end. The level of knowledge and genuine want to help resolve your damp problems makes this a stress free and professional outfit. As a female I am always cautious when having to deal with issues out with my comfort zone and everything was explained to me fully providing various options and advice. I would recommend this company to my own family and friends as they are professional and genuinely realistic and helpful with their solutions. Keep up the good work.
Dear Susan,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
We had damp & mould damage which needed fixed & replacing. On inspection more work was required than initially thought. The team were amazing. Additional work was dealt with on the day. Due to the additional work, we had to extend the job, again the team were incredible. True to their word, had the work done within the time scale. The daily guys Raymond & Jordan were fantastic. Tidied up after themselves, very respectful to patients & team and the work done is amazing. Highly recommend them. 5 stars.
Dear Kym,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Richardson and Starling is rated 4.82 based on 176 reviews