Richardson and Starling Reviews

4.83 Rating 225 Reviews
96 %
of reviewers recommend Richardson and Starling
Merchant Metrics
Shipping & Delivery
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Richardson and Starling Reviews

About Richardson and Starling:

With a network of 14 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Elgin, Perth, Oban, Hawick and Lanark.

Visit Website

Phone:

01416479485

Email:

social@woodrot.com

Location:

8 Cambuslang Way
Cambuslang

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Anonymous
Anonymous  // 01/01/2019
Our surveyor was was very knowledgeable about our damp problem and was able to carefully explain its cause and the best solution. He took the time to explain things fully and followed up by emailing some relevant literature. Fortunately, it was not as bad as we had anticipated. His expertise put our minds at ease and armed with his recommendations we are already tackling the problem ourselves. We very much appreciated his professionalism and would not hesitate to recommend Richardson and Starling to friends and family.
Dear Mr Chromy,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Excellent and very prompt service
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
We were very impressed with the service provided by the Aberdeen branch. From the initial survey carried out by Scott who obviously had a lot of experience. Jackie with clear communication and organising the work. To the workmen Dave & Costa. Friendly, informative and left the place how it was when they arrived.

For a 30 year gaurentee woodworm treatment and removal and disposal of old insulation and replacement of new, in current regulation thickness insulation the price was very competitive.

Would definitely use Richardson and Starling again and will recommend to others.
Dear McCracken,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
We were very impressed with the service provided from the Aberdeen branch. From the initial survey carried out by Scott who obviously comes with a lot of experience, Jackie for organising and clear communication, to the workmen Dave & Costa. Friendly, informative and left the place how it was when they arrived.

Would definitely use your company again and will recommend to others.
Dear Mr McCracken,

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Very prompt and helpful free initial survey. Good assessment and recommendations, technicians {Matty and Evan}arrived on time, very friendly and hardworking. Good preparation, job done well. I would highly recommend this company
Dear Mr Weekes,

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Kind Regards,

Richardson & Starling Team
Arrived on time, prepared the site kept noise and dust down to a minimum, lovely group of lads, very polite kept me (the client) informed at every stage of the process.
When finished every piece of rubble was removed room cleaned and was neater than before they started.
Plasterer came next day again no fuss kept any disruption down to a minimum, again left tidier than we expected.
The communication from the office down to the people actually doing the job was first class (and take that as a compliment from someone who spent the last 30 plus years working in corporate communication).
Absolutely no complaints and congratulations on a job well planned and executed.
Dear Mr Rawlinson,

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Kind Regards,

Richardson & Starling Team
We had some damp removed from a few rooms in our home, Richard and Kevin from the Edinburgh branch and Wullie the plasterer did a fantastic job, everything was finished on time and to a high standard. Wouldn't hesitate to call again, would definitely recommend this company.
Dear Ashley,

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Kind Regards,

Richardson & Starling Team
We had some damp work done on a bedroom wall and the whole process was easy from start to finish. The Edinburgh Branch sent Malcolm to survey the damage and he was friendly, knowledgeable and reassuring. The work was then done by Jamie and Ryan who were quick and surprisingly tidy. I expected it to be a messy process, but Jamie and Ryan were professional, really friendly and did an excellent job. Would wholeheartedly recommend Richardson & Starling.
Dear David,

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Kind Regards,

Richardson & Starling Team
Good service, prompt attention given. Good attention to detail and helpfulness. More communication might have been a good idea (we were not informed until after the event that a cement membrane was used rather than the chemical membrane). Malcolm MacKenzie who did the survey was very helpful.
Dear Mrs McFarlane,

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Kind Regards,

Richardson & Starling Team
Thank you Steven from the Elgin branch, for such a thorough and comprehensive survey. You were so helpful and we were impressed by you knowledge and expertise. Sorry for the grilling we gave you, we are very grateful for your advice and expert insights. We will definitely be in touch again.
Dear Ms Rankin,

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Kind Regards,

Richardson & Starling Team
Appointment with Steven McLeavy of Aberdeen, I found him to be very mannerable and helpful. I think he is an asset to your company.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Very efficient and friendly service from the start. They responded quickly to my email and an appointment was made to survey the damp patch in our rear living room. Kriss (from the Annan Branch) explained what he had found and the best way of dealing with it. Once we had accepted the quote a starting date was agreed. Evan (from the Carlisle Branch) turned up exactly on time. He also explained what he was going to do and proceeded diligently to carry it out and completed it within the time he anticipated. He cleaned up after himself. Evan himself was very friendly and cheerful
Dear Mr Ashbridge,

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Kind Regards,

Richardson & Starling Team
Friendly honest surveyor
Dear Ms Hutchison,

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Kind Regards,

Richardson & Starling Team
From the initial email to R&S during lockdown to Roy's visits and then the restorative work carried out by Malcolm and Michael McCormick we have been very impressed by how courteous, punctual, tidy and pleasant the guys have been. The work has been carried out to a highly professional and efficient standard. Everyone at R&S has been easy to deal with and we thank them for their service.
Dear Mr Ferguson,

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Kind Regards,

Richardson & Starling Team
Robin was excellent. He simply got on with the job and cleaned the stairs thoroughly at the end. Not only a highly professional workman, but he had a very pleasant manner.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Evan and Matty did an excellent job. No issues we couldn’t fault them. Always very polite and on time.
Dear Noel,

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Kind Regards,

Richardson & Starling Team
We've had a great experience with the Edinburgh branch of Richardson Starling. They came and installed damp proof course and membrane to 4 of 7 rooms in our flat, and just gave outstanding service. There was more work to do than the survey had anticipated, and more electrics and radiators to come off walls, but their team were able to find members with the necessary skills to immediately solve any issues that arose. John the project manager ensured a smooth procession of tradespeople , so the job was completed within 2 working weeks. I was most grateful at their dust management tactics - working in masks with the doors closed and gaps masking taped over, covering everything in dust sheets and adhesive plastic carpet protector and sweeping up after every day's work. It was still a hard 2 weeks in our wee flat with a baby and cats, but it could have been very much worse. And we've a 30 year guarantee and a much improved home report to show for it. Thank you Richardson Starling, we'll come back for a third time in our next place.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Had Robbie,very pleased with his work,
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

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Richardson & Starling Team
Colin J & Daniel P have just finished replacing the floor an joists and treating and replastering a wall after removing the offending faulty cavity insulation in my 80+ year oldmother in laws house. Credit where credits due, these guys are consumate proffesionals. Apart from the new floor and wall you wouldnt know they had been in the house they were so tidy, they started on the dot every morning a 0800 and put my mother in law at her ease. going above and beyond Thankyou so much
Dear Mr Humphries,

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Kind Regards,

Richardson & Starling Team
Efficient and friendly service provided by Edinburgh branch of Richardson and Starling. The surveyor was informative, explaining in detail the issue and what was required. Jamie and his colleague carried out the work well and were very pleasant.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Kind Regards,

Richardson & Starling Team
Richardson and Starling is rated 4.83 based on 225 reviews