Richardson and Starling Reviews

4.84 Rating 292 Reviews
97 %
of reviewers recommend Richardson and Starling
Merchant Metrics
Shipping & Delivery
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Richardson and Starling Reviews

About Richardson and Starling:

With a network of 12 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

richardsonandstarlingmgr@gmail.com

Location:

8 Cambuslang Way
Cambuslang, ,

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Anonymous
Anonymous  // 01/01/2019
Richardson and Starling provided a very professional service. Steven conducted a survey of the wall and discussed an appropriate treatment which was followed up with an estimate. The work was undertaken by Robbie and Ian who were polite, helpful and left the work site tidy. They explained what the job involved and completed it as expected.
Very impressed with the quick response and service. The quote was honoured. Staff very pleasant to deal with. Work completed with minimum fuss or mess. Good job. Thanks. Highly recommended.
We used Richardson and Starling for major dry rot repairs in Elgin. We had 6 areas of dry rot in a house purchased for restoration. Do not be fooled by a professional looking website. The quality of the workmanship was terrible in the extreme. Floor joists which had been spliced were supported by lumps of sandstone between the joist and the wall head, which soon gave way causing the floor to drop 20mm; wall framing in kitchen had to be redone because it was so far off square making it impossible to fit kitchen units; Floor boards which had been replaced by them were cut too short leaving a gap in front of the skirting board; a lack of DPC on the end of new joists resulting in bare timber coming into contact with the wall pockets in the stonework. Some attempt was made to rectify these problems, but still, the poor workmanship of Richardson & Starling shows up time after time. We should have realised at the time that this would be the outcome, when they left 3 unopened containers of Microtech Biocide for us to use ourselves. Our most serious complaint is that the dry rot returned. Following an inspection beneath the floor boards by ourselves 6 months after R&S had finished, we could see new fruiting bodies. We commissioned an independent survey which showed up hyphae, mycelicum and 3 fruiting bodies at the very centre of the original outbreak. Although they returned to deal with this, IT HAS SINCE RETURNED A SECOND TIME and has now been dealt with by another company. R&S also made a complete mess in relaying the floor boards they'd lifted, minus the tongue which had been destroyed, leaving us with a significant gap between the boards. These have also been replaced by another firm. In all, we are left with NO GUARANTEE from RICHARDSON & STARLING despite numerous emails and phone calls. We spent in excess of £50,000. for the work they carried out, and a further £28,000. to undo and redo the work they carried out as a result of their terrible workmanship. We live with the fear that the dry rot which they supposedly treated, will return. In conclusion, avoid them at all cost.
Repair my wall in my flat due to damp. Richardson & Starling were very helpful with my situation. First Steven came & looked at the problem & we spoke about what was wrong & he told me what they would do to resolve it. I then got a quote & price by email & was very happy with it so signed & agreed for the work to go ahead. The day before the work was due to start Jackie called me to say one of the workmen was sick so could it be the following Monday for work to start & on Tuesday the plaster would be in to finish off. I agreed & Ian & Robbie turned up on time did an excellent job & left my flat neat & tidy. Plaster came on Tuesday & did exactly the same great job & left my flat all clean & tidy. I would fully recommend Richardson & Starling no doubt about it. They always kept in touch before & after the job. Thank you.
Dear Mrs Anderson, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Very happy with remedial work suggested for water ingress.Stephen,Mike and Robert carried out all external and internal waterproofing in accordance with plan. All done in good time and done to a very high standard.
Dear Peter, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Following a home visit from surveyor Craig Davidson I confidently recommend Richardson & Starling. Having contacted their polite and helpful office about a damp issue in an old stone built house, Mr Davidson was able to explain the cause of the problem and immediately inform me of a suitable course of action. A very positive experience and a trustworthy company. Thankyou.
Dear Robert, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Excellent from start to finish. Gave me excellent advice, I felt reassured how to manage the issue in the short and long term that was practical. I would highly recommend this company.
Dear Julie, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
On time .Very happy with work carried out from Dave Young in Aberdeen .
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Technician (John Mills) attended my property and carried out the works in a timely and professional manner with little disruption. Have found the full process to be very efficient, accommodating and professional, would recommend.
Dear Sharon, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
From start to finish my experience was excellent Steven mcleavy visted my home given me lots of advice then sent email with photos & prices I contacted Jackie at the Aberdeen office to move forward with the work Due to covid & my work I cancelled the first appointment once I was happy to progress the office offered me a day & time which suited me The workman was very polite & never left I spot of dust in my home he explained what he would be done so far am delighted with everything
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Aberdeen branch - Very happy with services provided fast response helpful and friendly staff. Neil explained the work whilst being undertaken and cleaned up as he went so it was all tidy. Steve from envirovent great too. Thank you to all for sorting out our damp issues!
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Outstanding service. Helpful and professional throughout.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
We found dealing with Richardson& Starling,Aberdeen branch to be efficient and dependable. The office staff were friendly and helpful. The joiner Derek on was on site for 3 days was excellent and carried out his work in a competent manner despite the restrictions of Covid. I would have no hesitation in recommending this company to friends.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
In a trade environment like this, you can ask no more than your contractor doing what they say they will when they say they will do it and R & S lived up to that. No hesitation recommending to others who read this
Dear Mr Watt, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Willie Frew and John from Glasgow recently completed an excellent damp- proofing job on my tenement flat in Glasgow. I have no hesitation in recommending this company to others.
Dear Brian, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Last week damp proofing work was completed successfully and on time by Mike and Bob. They provided a professional service throughout, experienced in what they do so we had complete confidence in them and couldn't recommend the company more highly than we do. Any questions were answered immediately by them and the finish is excellent with the kitchen and other rooms restored perfectly. From our initial contact and meeting with Alan Brown, subsequent meetings and phone calls with Steve we felt we were in good hands. Thank you.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
I recently received an outstanding service from Dave Young from Aberdeen. Completed as agreed within 2 days. Knowledgeable and very helpful. I would have no hesitation in recommending this company.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
I was worried about the floorboards in my hall but one visit from Allan Brown put my mind at rest. He advised just a bit of damage due to being lifted and re laid a number of times. He was courteous, professional and I would definitely instruct this company again if I had any concerns in the future.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Had the pleasure of dealing with James Dunn from Glasgow Branch when we had an issue with our hardwood flooring . James assessed the situation made a diagnosis confirmed diagnosis after double checking and advised on solution this was all done with a free Quote Very professional service .Highly recommend this company .
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
We had issues with damp in the rear bedroom of our cottage. Survey suggested damp proof lining and insulation was needed to fix this. The work was carried on over two days by David Wade, Stuart Rodger, Jordan Reid and John Mills from Richardson and Starling. Excellent work from the guys and they cleaned and tidied up at the end, can't fault them at all. Really pleased with the work from start to finish.
Dear Tony, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Richardson and Starling is rated 4.84 based on 292 reviews