Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.88

4.9 Rating 551 Reviews

98 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 551 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 7th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the standard of work was proficient and competent, the management and communication was abysmal. Costs spiralled as did completion dates. Along the way, we didn't know when work would resume leaving the 3 year old's bedroom (along with most of the flat) out of bounds to the family which then included a new born. Holidays had to be extended as did child care and alternative living arrangements as 5 days work took nearly a month to complete. Getting information from them was painful, if not farcical at times. Quotes for further work didn't add up and had old information on them leading to more delays. All in all, it was deeply regrettable that we chose to go ahead with R&S”

Helpful Report

Posted 4 years ago

We are pleased that you feel the standard of our work was proficient and competent. However, we are surprised to learn that you see Richardson & Starling as a ‘1 Star’ company. Upon exposure of the areas we were working on, further areas of rot where discovered. This involved more work which unfortunately increased the costs. The works were also required in a property which was adjacent to yours, this involved a further specification and co-ordination from us. We understand that there was some communication issues, but we did take this on board and discussed it with you at the time. We have since reviewed our procedures and dealt with these issues internally. Richardson & Starling has acknowledged that this could have been better and as a gesture of goodwill decreased the costs of your works. As a result we feel that the one star rating on the review is unfair.

Posted 4 years ago

“Would strongly recommend against using this firm. Their communications were poor, the work shoddy and customer relations on the part of their ‘operatives’ non-existent. They damaged the skirting boards, broke a newly laid kitchen tile without admitting to having done so and left the place dirty. I am only glad I didn’t use them to do plaster work. I have no idea if they injected the damp course (which they would not guarantee) as they were employed to do.”

Helpful Report

Posted 4 years ago

Dear Sir or Madam, We are sorry to hear about your negative customer experience. We would like to look into your contract and see how we could provide a better service. Could you please contact us at social@woodrot.com and provide some additional details regarding your contract?

Posted 4 years ago

Thank you for meeting with us on site today to discuss your complaint and your agreement that there is no further work required.

Posted 4 years ago

“Would never recommend this company, tried to charge me for a survey they advertise is free ,when contacted they told me a survey of would call to discuss, three days and no call..... .Totally Unreliable”

Helpful Report

Posted 4 years ago

Dear Mr Dorans, Thank you for sharing your experience. We appreciate your feedback as it allowed us to learn that we need to clarify our free survey statement and elaborate on circumstances when a price does apply. Our apologies if we caused inconvenience.

Posted 4 years ago

“The Stirling branch has just finished doing a lot of work in my flat and it has been an absolute nightmare the worst 2 weeks of my life the contract manager and office manager have told me lies and been down right nasty to me Im slightly disabled and I’m on anti-depression medicine and the lies and hassle I’ve had from this branch has been nothing less than diabolical I’m now going to be left with a massive bill because of the lies and deceit I wonder if this is because I’m a council tenant and not a private client The Stirling branch has NO CUSTOMER SERVICE at all I really do wish the council had went with the wyse group”

Helpful Report

Posted 4 years ago

Dear Sir or Madam, we are sorry to hear that you received a negative customer experience. Here at Richardson & Starling, we take customer reviews seriously and we would like to resolve the situation that influenced your opinion. Could you please contact us at social@woodrot.com and provide some additional details regarding your contract?

Posted 4 years ago

Dear Sir or Madam, we are sorry to hear that you received a negative customer experience. Here at Richardson & Starling, we take customer reviews seriously and we would like to resolve the situation. Could you please contact us at social@woodrot.com and provide some additional details regarding your contract?

Posted 4 years ago

“Rouge traders and inflated prices. please do not use these people.”

Helpful Report

Posted 5 years ago

Richardson and Starling is rated 4.9 based on 551 reviews