Richardson and Starling Reviews

4.85 Rating 299 Reviews
97 %
of reviewers recommend Richardson and Starling
Merchant Metrics
Shipping & Delivery
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Richardson and Starling Reviews

About Richardson and Starling:

With a network of 12 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

richardsonandstarlingmgr@gmail.com

Location:

8 Cambuslang Way
Cambuslang, ,

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Anonymous
Anonymous  // 01/01/2019
Service was impeccable. Quick and reliable. Would definitely use again and recommend
Billy & David were very professional, reliable and provided us with a first class job. Their quality of work was excellent , and we would highly recommend using Richardson and Starling .
Dear Mr and Mrs Frew, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
We used Richardson & Starling to provide woodworm treatment for our newly purchased home after the previous seller obtained a survey and quote from the company. We dealt with the Aberdeen office and were very happy with the service provided. We always received fast replies to our emails and questions. The work was carried out efficiently, tidily and to a very high standard by Neil Ferries, who was professional, friendly and explained the process to us clearly. I would definitely recommend this company.
Dear Natalie, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
On purchasing a property and taking out the old kitchen, we noticed a lot of black mould in one particular area of the room and was advised to have it looked at as it may need the cavity wall insulation removing. I did some research and was advised to contact Richardson and Starling who had a very good reputation. The admin staff were extremely helpful and polite when arranging a date that suited both parties. The Surveyor, Arthur came to have a look and thoroughly examined all the kitchen walls, and the rest of the house and concluded that there was no need to carry out any extraction of insulation as it was not necessary. I am extremely grateful for his care and professionalism and being completely honest in his recommendations. He was very reassuring. We could have faced a very costly bill for a repair that wasn’t required if we had sought advice elsewhere. Thank you very much and I will be highlighting your company to anyone I know who thinks they have a problem that you may be able to help them with.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards,
Thanks to Neil Ferries for an excellent job, sheer hard work and for being really obliging.
Dear Mr & Mrs Vincent, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
We have used Richardson and Starling on two occasions. The first to install an ATMOS positive ventilation system in our downstairs flat and then later a Cyclone 7 extractor fan in our kitchen. The instalations were very well done, the workers were very professional and we are very happy with the finished products. Both products have resulted in better circulation of air throughout the house and much better control of humidity and condensation in our old granite building. Steven McLeavy has been very patient and helpful. We highly recommend Richardson and Starling (and EnviroVent.) Jackie Hardy the Contracts Co-ordinator has also been very available and helpful. Thank you to everyone at Richardson and Starling and EnviroVent
Dear Mr & Mrs Hyde, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Works were completed due to a water leak and the housing employed these guys, they are amazing and quick and very clean. GRAEME R AND AIDEN R
Dear Mrs Knox, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Richardson and Starling provided a very professional service. Steven conducted a survey of the wall and discussed an appropriate treatment which was followed up with an estimate. The work was undertaken by Robbie and Ian who were polite, helpful and left the work site tidy. They explained what the job involved and completed it as expected.
Dear Tom, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Very impressed with the quick response and service. The quote was honoured. Staff very pleasant to deal with. Work completed with minimum fuss or mess. Good job. Thanks. Highly recommended.
Dear Mr Shewan, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
We used Richardson and Starling for major dry rot repairs in Elgin. We had 6 areas of dry rot in a house purchased for restoration. Do not be fooled by a professional looking website. The quality of the workmanship was terrible in the extreme. Floor joists which had been spliced were supported by lumps of sandstone between the joist and the wall head, which soon gave way causing the floor to drop 20mm; wall framing in kitchen had to be redone because it was so far off square making it impossible to fit kitchen units; Floor boards which had been replaced by them were cut too short leaving a gap in front of the skirting board; a lack of DPC on the end of new joists resulting in bare timber coming into contact with the wall pockets in the stonework. Some attempt was made to rectify these problems, but still, the poor workmanship of Richardson & Starling shows up time after time. We should have realised at the time that this would be the outcome, when they left 3 unopened containers of Microtech Biocide for us to use ourselves. Our most serious complaint is that the dry rot returned. Following an inspection beneath the floor boards by ourselves 6 months after R&S had finished, we could see new fruiting bodies. We commissioned an independent survey which showed up hyphae, mycelicum and 3 fruiting bodies at the very centre of the original outbreak. Although they returned to deal with this, IT HAS SINCE RETURNED A SECOND TIME and has now been dealt with by another company. R&S also made a complete mess in relaying the floor boards they'd lifted, minus the tongue which had been destroyed, leaving us with a significant gap between the boards. These have also been replaced by another firm. In all, we are left with NO GUARANTEE from RICHARDSON & STARLING despite numerous emails and phone calls. We spent in excess of £50,000. for the work they carried out, and a further £28,000. to undo and redo the work they carried out as a result of their terrible workmanship. We live with the fear that the dry rot which they supposedly treated, will return. In conclusion, avoid them at all cost.
Dear Mr Murray, We are sorry to hear that you wouldn't recommend our services to others. We will pass your message to the relevant branch manager for investigation.
Repair my wall in my flat due to damp. Richardson & Starling were very helpful with my situation. First Steven came & looked at the problem & we spoke about what was wrong & he told me what they would do to resolve it. I then got a quote & price by email & was very happy with it so signed & agreed for the work to go ahead. The day before the work was due to start Jackie called me to say one of the workmen was sick so could it be the following Monday for work to start & on Tuesday the plaster would be in to finish off. I agreed & Ian & Robbie turned up on time did an excellent job & left my flat neat & tidy. Plaster came on Tuesday & did exactly the same great job & left my flat all clean & tidy. I would fully recommend Richardson & Starling no doubt about it. They always kept in touch before & after the job. Thank you.
Dear Mrs Anderson, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Very happy with remedial work suggested for water ingress.Stephen,Mike and Robert carried out all external and internal waterproofing in accordance with plan. All done in good time and done to a very high standard.
Dear Peter, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Following a home visit from surveyor Craig Davidson I confidently recommend Richardson & Starling. Having contacted their polite and helpful office about a damp issue in an old stone built house, Mr Davidson was able to explain the cause of the problem and immediately inform me of a suitable course of action. A very positive experience and a trustworthy company. Thankyou.
Dear Robert, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Excellent from start to finish. Gave me excellent advice, I felt reassured how to manage the issue in the short and long term that was practical. I would highly recommend this company.
Dear Julie, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
On time .Very happy with work carried out from Dave Young in Aberdeen .
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Technician (John Mills) attended my property and carried out the works in a timely and professional manner with little disruption. Have found the full process to be very efficient, accommodating and professional, would recommend.
Dear Sharon, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
From start to finish my experience was excellent Steven mcleavy visted my home given me lots of advice then sent email with photos & prices I contacted Jackie at the Aberdeen office to move forward with the work Due to covid & my work I cancelled the first appointment once I was happy to progress the office offered me a day & time which suited me The workman was very polite & never left I spot of dust in my home he explained what he would be done so far am delighted with everything
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Aberdeen branch - Very happy with services provided fast response helpful and friendly staff. Neil explained the work whilst being undertaken and cleaned up as he went so it was all tidy. Steve from envirovent great too. Thank you to all for sorting out our damp issues!
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Outstanding service. Helpful and professional throughout.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
We found dealing with Richardson& Starling,Aberdeen branch to be efficient and dependable. The office staff were friendly and helpful. The joiner Derek on was on site for 3 days was excellent and carried out his work in a competent manner despite the restrictions of Covid. I would have no hesitation in recommending this company to friends.
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team
Richardson and Starling is rated 4.85 based on 299 reviews