Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.88

4.9 Rating 554 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 554 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 7th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, not the best experience from the R & S Glasgow office. Work commenced on the 6th July to remedy rising damp in a large area of my property. Communication was extremely poor, unless prompted by email/numerous phone calls. Areas of plasterwork had to be redone following inspection, due to poor standard and the removal of and covering of an air vent . Calls had to be made to remove debris from property following works. Entire property covered in dust, which is still an ongoing issue. It's now mid September and still awaiting works to commence on 2 areas that were missed from the original schedule of works in July, despite having paid 95% of invoice, these works still remain outstanding. These are in areas that have been freshly decorated, new flooring laid and furniture reinstated. Not quite sure the company quite appreciates the disruption this type of work entails as the dust infiltrates the entire property. To have this go on for so long has been exasperating and extremely stressful. Very poor show.”

Helpful Report

Posted 1 year ago

Good afternoon Mr Gallacher, we apologise that you feel our work does not meet with your expectation, we have tried to contact you to resolve the matter, could you please make contact with our contracts team who will be happy to work with you to complete the repairs.

Posted 1 year ago

“I had window draught-proofing and re-plastering done with the Edinburgh branch. Pro's - Robin was friendly - Good quality work once completed Con's - Very high cost - The workers came very early in the morning, without offering any other possible times - The work was carried over 3 short (sometimes just one hour) working days, but could have been completed in 2 days - The plastering covered until about 20cm from the floor, and then skirting was used to cover the uncompleted parts. Not sure if that is routine/normal (see photo). - The replastering was done without discussion or offers about repainting the wall afterwards. I understand that this wasn't included in the agreed arrangements, however it left the wall still looking incomplete and I would have appreciated a warning that I also needed to get a painter in afterwards.”

Helpful Report

Posted 3 years ago

Dear Sir or Madam, We are sorry to hear that you wouldn't recommend our services to others. Could you please share your experience with us so that we can investigate the points raised - https://www.richardsonandstarling.co.uk/complaints/

Posted 2 years ago

“The rising damp issue was fixed but unfortunately my kitchen units are not secured too the wall properly I will be taking it up with my local housing office as one of the units is not even screwed too the wall, apart from that the guys were great very polite and well mannered and kept the mess and noise too a minimum due too the fact we have a young son.”

Helpful Report

Posted 5 years ago

Dear Jamie, We are sorry to hear about your negative customer experience. We would like to investigate the points you have raised. Could you please contact us at social@woodrot.com and provide some additional details regarding your contract.

Posted 2 years ago

Richardson and Starling is rated 4.9 based on 554 reviews