Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 622 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 3rd March 2025

Kirsteen

Richardson and Starling 5 star review on 28th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matty and Evan were here today to treat my loft for woodworm. What a nice experience it was to have such lovely, cheerful efficient and knowledgeable tradesmen !!! They did a neat job, cleaned up after themselves. I had no disruption to my family home life and was able to get on with my normal daily tasks. Would I recommend Richardson & Starling? You bet I would.”

Helpful Report

Posted 5 years ago

Dear Ms Kerr, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Although the standard of work was proficient and competent, the management and communication was abysmal. Costs spiralled as did completion dates. Along the way, we didn't know when work would resume leaving the 3 year old's bedroom (along with most of the flat) out of bounds to the family which then included a new born. Holidays had to be extended as did child care and alternative living arrangements as 5 days work took nearly a month to complete. Getting information from them was painful, if not farcical at times. Quotes for further work didn't add up and had old information on them leading to more delays. All in all, it was deeply regrettable that we chose to go ahead with R&S”

Helpful Report

Posted 5 years ago

We are pleased that you feel the standard of our work was proficient and competent. However, we are surprised to learn that you see Richardson & Starling as a ‘1 Star’ company. Upon exposure of the areas we were working on, further areas of rot where discovered. This involved more work which unfortunately increased the costs. The works were also required in a property which was adjacent to yours, this involved a further specification and co-ordination from us. We understand that there was some communication issues, but we did take this on board and discussed it with you at the time. We have since reviewed our procedures and dealt with these issues internally. Richardson & Starling has acknowledged that this could have been better and as a gesture of goodwill decreased the costs of your works. As a result we feel that the one star rating on the review is unfair.

Posted 5 years ago

“Staff were very friendly and efficient. Introduced themselves and explained the procedure thoroughly to us prior to beginning the work. Laid floor coverings to protect our flooring and left the attic clean and tidy. Would highly recommend the company. The technicians were Colin J and Kevin A from the Stirling branch. Fantastic job.”

Helpful Report

Posted 5 years ago

Dear Raymond, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Highland Council has had Neil Ferries and Alan Swanson from your Elgin office in doing rot work in the Kingussie Courthouse building. Both tradesmen were polite, courteous and communicated well the stages of work that was being undertaken during each visit. They did their utmost to keep the premises free from debris and dust whilst working. The quality of workmanship was also very good.”

Helpful Report

Posted 5 years ago

Dear Mr Campbell, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“First class service from the initial communication to the end. The level of knowledge and genuine want to help resolve your damp problems makes this a stress free and professional outfit. As a female I am always cautious when having to deal with issues out with my comfort zone and everything was explained to me fully providing various options and advice. I would recommend this company to my own family and friends as they are professional and genuinely realistic and helpful with their solutions. Keep up the good work.”

Helpful Report

Posted 5 years ago

Dear Susan, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“We had damp & mould damage which needed fixed & replacing. On inspection more work was required than initially thought. The team were amazing. Additional work was dealt with on the day. Due to the additional work, we had to extend the job, again the team were incredible. True to their word, had the work done within the time scale. The daily guys Raymond & Jordan were fantastic. Tidied up after themselves, very respectful to patients & team and the work done is amazing. Highly recommend them. 5 stars.”

Helpful Report

Posted 5 years ago

Dear Kym, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“I had water damage work done on my bathroom which involved removing and replacing the floor and the joists underneath . The quality of the work was excellent when the work was finished everything was left in immaculate order Many Thanks Gents.”

Helpful Report

Posted 5 years ago

Dear Mr Mckenzie, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“I had water damage work in my bathroom which involved removing the floor the joists ect and replacing with new the quality of the work was excellent When the work was finished the team left every thing in immaculate order Many thanks gents Donald Mckenzie.”

Helpful Report

Posted 5 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“We had damp proof work completed in our property over 2 days. Kevin Rowe organised the necessary work to be completed and visited us when the work had been done. The technicians who did the work were - Colin J, Scott M, and Aarron. The whole team were first class and we would give them 10/10. From the preparation, through to the finishing of the job,was clean, tidy , and for us hassle free. We would have no hesitation in recommending them.”

Helpful Report

Posted 5 years ago

Dear Mr & Mrs Mathieson, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Our technicians: Dave Young, Scott Keir and Kostas were the fastest most efficient and ultimately effective team of workers I've seen in years. They did amount in a few short days and left my house clean tidy and warmer. Thankyou. Sally.”

Helpful Report

Posted 5 years ago

Dear Sally, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Kieran and Gregor did a great job. They arrived at my home laid carpet protection from the front door all the way to the attic before starting. Flooring and insulation materials were lifted and relaid after the woodworm treatment had been sprayed on the wood. The two of them worked steadily for the day and left the house clean and tidy after their work was done.”

Helpful Report

Posted 5 years ago

Dear Mr Moffatt, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Professional and friendly team led by Allan provided a high quality service from start to finish. I would be more than happy to recommend to anyone who is looking to replace or restore their windows, without hesitation.”

Helpful Report

Posted 5 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Great work by Allan and the Dundee tesm”

Helpful Report

Posted 5 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Allan Brown the Branch Manager and surveyor at the Dundee branch, was extremely pleasant and professional. The initial request for a survey, made in the evening at 17:44, was responded to at 17:57! With the actual survey taking place in less than a week. To my amazement, the detailed report came in the very next day - excellent service. We have used Richardson and Starling (Dundee branch) at our previous house. Again, not only was the survey work, undertaken by Allan Brown faultless, but done in a most pleasant and professional manner. Also, the two main workmen (Robert and Mike) were hard working and easy to get on with. Most importantly - they cleaned up after their work, taking all materials away. To cap it all, the plasterer used (Jason) did an immaculate job. I thoroughly recommend Richardson + Starling (Dundee branch).”

Helpful Report

Posted 5 years ago

Dear Mr. Barnard, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“The process from start to finish was easy. Everyone we dealt with was pleasant and professional, especially Roy who did the survey and Ryan and Davie who did the work. People turned up on time, worked hard, were friendly, did an excellent job, and left the place clean and tidy.”

Helpful Report

Posted 5 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Really good work from the Perth branch of the company! Chris, the surveyor, was very friendly and helpful. The work, by Mark and Dom, was of a great standard and carried out under schedule too! Very professional and would not hesitate to use them again.”

Helpful Report

Posted 5 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“A very good service with attentive management. The project was complicated but the engineers dealt with it well.”

Helpful Report

Posted 5 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

Dear Robert, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Very good workers friendly and professional. The surveyor was very pleasant explained the process and looked throughly for any affected areas with potential woodworm and rot. After inspection there were a few areas needing addressed. The joiners came out quite quickly and only took them a day to fix skirtings in bathroom, and floorboards and facings in cupboard. The work was high standard and finish. Very satisfied with the whole process.”

Helpful Report

Posted 5 years ago

Dear Ms McGoulbrich, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Well please with guys doing tye work would recomend these blokes Gregor F and Keran J great job very happy with tye job in whole clean tidy easy guys to get on with and let you know what's happening during the job well pleased would def recomend this company and these fellas.”

Helpful Report

Posted 5 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

“Gregor.F & Keiran J have done a brilliant job removing all the wet rot and taking of the plaster ,Great guys well pleased with the work they have done and are doing clean tidy & really nice fellas & credit to the company I would recommend this company & these fellas for getting work done quickly, also having a great team makes it all the easier when at peoples homes. Would definitely recommend them.”

Helpful Report

Posted 5 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 5 years ago

Richardson and Starling is rated 4.9 based on 622 reviews