Rhinox Group Inc. Reviews

Name: Rhinox Group Inc.
Address: 539 W. Commerce St #2259, Dallas, Texas
Rating: 4.36

4.4 Rating 291 Reviews

81 %

of reviewers recommend Rhinox Group Inc.

Company Reviews

Product Reviews

Metrics

4.4

Based on 291 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Rhinox Group Inc. 5 star review on 21st March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst all-around product and customer service I have had in 45 years of heavy equipment.”

Helpful Report

Posted 4 months ago

Hello John, We have been unsuccessful on numerous attempts to contact you so we can better understand what may have gone wrong with your bucket. We have no record of you contacting us with a problem. Without your communication we cannot rectify any issues that might have arisen. Please do not hesitate to reach out. (267)-861-0812 Best regards, Chris

Posted 3 months ago

“Bought two tilt bucket attachments for Kubota 80 excavators. All the welds on top of one bucket broke, and the company is in no hurry to replace it under their “lifetime warranty.” The other bucket does not fit the machine coupler. I’m quickly finding out that the guarantee Rhinox offers doesn’t mean anything. I’ve been told that the issue will be resolved, and am yet to hear any solution from Rhinox about two weeks after reporting the problem. The sales manager has not been helpful and I’ve lost weeks of production and tens of thousands of dollars due to the lack of communication and the failure to meet warranty standards. I’d highly recommend buying attachments elsewhere.”

Helpful Report

Posted 7 months ago

Hello Ryan, We apologize for this unfortunate situation. This is not the level of service we set as our standard, nor is it the excellent product quality that Rhinox attachments are known for. We have reached out recently on numerous occasions and have heard no response. Nonetheless, a replacement bucket has been sent to you to honor our warranty and resolve the situation. We apologize for all the inconveniences we may have caused and will use this situation to improve every facet of our process. Sincerely, Rene

Posted 6 months ago

“THIS BUCKET WAS A COMPLETE WASTE OF MONEY. ON ITS 3rd JOB IT STARTED BENDING AND BREAKING. THE BAD PART IS , IT WASSAND THAT IT WAS BEING USED IN. I WOULD NOT RECOMMEND RHINOX TO ANYONE”

Helpful Report

Posted 8 months ago

Hello Jason, I'm sorry this has happened to you, as this was a unique situation for us. The coupler that was fitted on your KATO machine is actually a dedicated SL30 Harford coupler (UK manufactured). All buckets listed on our US website are made to a Heavy Duty OEM specification that would not fail in this way. We had a bucket we could supply from our UK location that worked with this coupler but was obviously made to our UK specification and at the time we did not know what application or ground types you would be using this in. We just wanted to follow up on this review and make it clear that we are sorry about the situation you find yourself in, but we also wanted to put some context around how this might have happened. Many Thanks Rene

Posted 8 months ago

“I ordered a bucket for my kubota with quick attachment, the bucket would not rotate into place without a lot of grinding once I got it to rotate into place the locking pin would not line up either.”

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Posted 9 months ago

Hello Dareld, We sincerely regret any inconvenience this may have caused you and promise never to let it happen again. Rene

Posted 9 months ago

“Horrendous customer service, I was told three weeks lead time, then four. Every time I would call I was told my bucket will ship out tomorrow. Two and a half weeks later it finally shipped. When I received the bucket they’re was a blue shop towel cured into the paint. The coupler ears are thin, the top tubular bar is weak. Stick with US made buckets. Not worth the wait.”

Helpful Report

Posted 9 months ago

Hello, Jory. We apologize if this was not the ideal bucket you were looking for; we constantly strive to supply high-quality products. We will make certain that this does not happen again. Rene

Posted 9 months ago

“Was sent the wrong pins twice. Trying to resolve this issue now”

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Posted 9 months ago

Hi Tom, We apologize for any inconvenience this may have caused you. We are trying to resolve this issue right away. Rene

Posted 9 months ago

“Placed order beginning of March. No hint when to expect delivery. End of March received not only the wrong buckets, but they don't fit the machine they were ordered for! Tried calling multiple times. Finally got a call back and an email request mid April to send pictures. We sent pictures. Apparently Warren is the only one qualified to take care of the problem. Other than the one call, and one email request for pictures, we have not heard back from Warren. So here we are, almost 3 months later, with the wrong buckets, and no information. VERY poor customer service!!! Would NOT recommend!!! The guy who initially answers the phone when you call seems nice, but all he can do is send Warren a reminder to call.”

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Posted 9 months ago

“They sent me a bucket which is the wrong bucket from my machine on May 2. They ordered it. I’m still waiting for a replacement one. Hopefully it will get here soon so if this time I cannot rate you not happy with it right now.”

Helpful Report

Posted 10 months ago

Hi Brian, We regret any inconvenience this may have given you, and we'll make sure the replacement is ideal for your model. Thank you for your patience. Jay

Posted 10 months ago

“Recently ordered a bucket and quick coupler for my bobcat E20. Was excited to see they offered a quick coupler for this machine considering bobcat does not make one. But after receiving this product and installing it, I quickly realized that this quick coupler is not correctly designed for the machine. The thumb no longer correctly closes on the bucket making it very hard to grab smaller objects. Also the coupler limits the bucket curl making it hard to dump loads into a dump truck without just spilling the dirt out of the bucket when raising the stick. Would really like to just return the coupler and go back to pinning on each bucket. Very disappointed considering the cost.”

Helpful Report

Posted 10 months ago

Hi Eric, We do apologize for the inconvenience this may had caused you, We were not expecting for this error too. We will have someone to call you back to see if there's something we can do to resolve this matter. Jay

Posted 10 months ago

“I was told what attachment I needed to fit my machine. When I got the attachment it would not fit my machine and they wanted to charge me half what it cost to return. I would not recommend”

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Posted 11 months ago

Hi Justin, We would like to apologize for the inconvenience this may have caused you, We will make sure this wont happened again. Jay

Posted 11 months ago

“never did receive a confirmation or receipt , i had to contact my bank to verify payment . rhinox said they had order in stock it would be a week for delivery , but it took a month . on top of all the aggravation the pin hole DOES NOT line up . Wait a month and recieve JUNK . .”

Helpful Report

Posted 1 year ago

“Terrible customer service. Products lost. They are out of the UK if you call after 8 am PST an answer service which absolutely can not help you answers. I had to set my alarm for 4 am to get help”

Helpful Report

Posted 1 year ago

Hi Cesar, We wanted to personally apologize for the inconvenience that this has caused you, We were not expecting that too. As promised we have already dispatched a replacement free of charge under Fedex, which you had received already. We also wanted to provide you discount code that you can use on your next purchase. Thanks for your patience and sorry for the inconvenience caused. Cheers, Jay

Posted 1 year ago

“Very disappointed with my most recent purchase of rhinox quick hitch. Can’t use, the inside of the hitch contact’s the dipper prevents from getting full curl from bucket. Secondly the latch mechanism was never ground properly,when a bucket is installed the safety pin will not fit. Not sure if I will do business in the future? Ask to make it right and they don’t respond! Buyers Beware”

Helpful Report

Posted 1 year ago

Hi Rich, Im really sorry for the bad experience with us, I will take a look at this and will get back to you with a solution for this. Thank you so much for your patience. Jay

Posted 1 year ago

“I still have not received the equipment.”

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Posted 1 year ago

Hi John, We apologize for the delay, we weren't expecting that too. I will take a look on this matter and will get back to you as soon as possible. We appreciate your patience. Jay

Posted 1 year ago