The Really Good Whisky Company Reviews

Name: The Really Good Whisky Company
Address: 6 Lyttelton Road, London, London
Rating: 4.72

4.7 Rating 1,910 Reviews

94 %

of reviewers recommend The Really Good Whisky Company

Company Reviews

Metrics

Info

4.7

Based on 1,910 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Really Good Whisky Company 5 star review on 23rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time i’ve used RGWC as usually stick to my tried and tested retailers however, it was my own fault not being quick enough when their allocation of a particular bottle I wanted went up for sale so noticed from a newsletter email that RGWC would be selling the same bottle at 2pm. I purchased the bottle at 2pm/2.01pm and checked out successfully. Brilliant. Received an email later in the day to advise they had oversold their allocation due to a system error at their end (even though my order number preceded that of others I knew who bought the same bottle) and would issue a refund and would send “a little something” as an apology. Fair enough these things happen so can’t get too upset about it. Appreciated the correspondence offering their apologies and advising of methods they’ll be adopting in the future to prevent similar outcomes. Received my refund a couple of days later and never did receive that “little something” which again is a little disappointing.”

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Posted 5 years ago

“I had to pay 81 $ taxes in sydney but on your invoice you pit 0$”

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Posted 5 years ago

Thanks for your feed back. As per the law, our invoice states zero UK sales tax (VAT). We also let you know, on our site, that you will be charged import tax and customs tax by the Australian authorities . I'm afraid that as a totally law abiding, tax paying company there is nothing that we can do about this - sorry! Hope you at least enjoyed the whisky!

Posted 5 years ago

“Ordered a bottle of 12yr old Springbank Cask Strength for a friends 60th Birthday and this was one of the few sites who had it and it was a reasonable price. I also paid £9.99 to have it gift wrapped and included a personalised message. Delivery was quick, however, it had not been gift wrapped and the personalised message was missing. Instead someone had written "Enjoy" on the invoice. I did message the RGWC who promptly apologised and refunded the £9.99 they also included a voucher code for 10% off a future order, needless to say first impressions are important and I won't be rushing back !”

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Posted 5 years ago

“Our accountants raised a query re the application of Vat on our invoice - patiently waiting on a response!”

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Posted 5 years ago

Hi - do please check your spam. We did reply to your query on the day that you made it and again subsequently.

Posted 5 years ago

“Order went smooth & item was shipped after a few days. When it arrived, the condition was not as expected. The label was not in a good condition which was not described when purchasing the item.”

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Posted 7 years ago

The Really Good Whisky Company is rated 4.7 based on 1,910 reviews