How would you rate
R3 Data Recovery ?
"I was in a real mess when my hard drive failed. It was an iMac and I was running Parallels. My data was compiled over a 20 year period and so it was crucial that I got it back. Apple sounded confident that they could sort it but after 3 days and 3 60 mile journeys back to the shop they didn't manage it.
I then did some reasearch online regarding data recovery and found R3 Data Recovery Services. Once I had read some other testimonials and reviews I called them. Their professionalism and knowledge was instantly recognised and so I entrusted them to recover my data.
Needless to say, I'm writing this review to sing their praises. They recovered everything from the drive, emailed it over to me and also put it into an external hard drive that they posted to me. All this was arranged within 48 hours of me sending the disc to them by courier.
If your data is important let these guys sort it out for you. They are fabulous."
Glad we could be of service with your Seagate / Samsung hard drive ST1000LM024. These are particularly interesting in that they are a mixture of parts and technologies from both companies during the absorption of the Samsung brand into Seagate.
The emergency service for clients is actually the fastest in Wales thanks to the labs capacity and flexibility. The Security House lab is continually developing as new challenges and the ever increasing quantity of data to be recovered keeps us on our toes.
Many thanks for the review.
Andy and the team at R3
Glad we could assist with your old RAID 5 - 3 x 72GB SCSI (ultra wide 10K) drives. Despite having a replacement drive the RAID failed to rebuild. your requirement of the emergency service was delivered on time and to budget. The downtime reduced by using our dedicated drivers for collection and return.
By using the dedicated service from arrival at 11:24:33 to return at 17:01:59 2 days later ensured the minimum of interruption.
Glad we could be of service and thank you for taking the time to leave a review.
Andy and the team at R3 Data Recovery
"Quick efficient and approachable.
Retrieved all the data I needed and provided brilliant service."
Many thanks for the review. Your Seagate had sustained a head crash but fortunately did not need a rebuild. Apart from causing some unreadable areas where the heads had hit the patters, the drive only needed some patching to the firmware and we were able to read all but a few dozens of sectors out of nearly 2 billion. The result was also 99.99% quality thanks to the drive being much less than half full.
Glad we could be of service.
Andy and the team at R3 Data Recovery
"having explained in conversation that there was 4 files already on the disc which i already big let downhave a copy of you then charged top price to only recover the four i had"
For this particular case you were charged for the recovery attempt on a Damaged DVD - This involved an engineer using equipment specifically setup to read the data streams on DVD. Despite the resources and time the data fragments we could read could not be reassembled into a working video.
The reason for this was given. 1 side is unreadable - corrupted/unfinished write session.
Although £129+vat is an expense no one wants, as a lab we incurred much more cost in the attempt to help you. We work hard to get every recovery and we do not give in easily but we do have to cover cost of time in situations like this.
"Successfully recovered my 3TB drive with the only copy of some very important data. Thanks guys."
Glad we could help with the recovery of your Seagate ST3000LM016 laptop drive.
Although a very early revision of these drives, we were able to successfully recover all data without the need of a rebuild.
The firmware fix enabled control of the heads and access to the data. Although owned by Seagate this is one of the Samsung manufactured drives and they are quite reliable. The situation here was knock or power outage had caused a head crash and some bad sectors.
The data quality was 99.8%
Many thanks for the review.
Andy and the team at R3 Data Recovery
"Recovered unusable HDD for client"
Many thanks for taking the time to leave review Jack
"Not only were they able to retrieve 8TB of data, we were able to recycle a number of old hard drives.
"Somehow I managed to break a hard drive and after a thorough search online I found R3. Having to learn the hard way I never back up my kids pictures or videos and was desperate to get something back.
Using R3 they put my mind at rest and tried to recover as much as they could. Throughout the whole process they were helpful and when a folder couldn't be found they tried their upmost to do another scan and try and find it.
I have the majority of the pictures back, in a proper photo format I may add too but have lost some of the videos.
This was an expensive lesson to learn but cannot fault R3 throughout the whole process. Should I ever be stupid enough to not back the items up again i will use these without hesitation.
I read a number of reviews of other companies and did some ground work prior to using R3 and I must add that they were the ones who were helpful, attentive and had really good customer service. I would recommend them to anyone looking to recover data."
"I have used R3 Data Recovery for the second time now in the last three years and have been exceptionally impressed from start to finish both times; from loosing all data from a failed usb memory stick to receiving an email stating all list of data had been recovered all within a few days. Once I made the enquiry to R3 Data Recovery making them aware of my troubles; they organised the failed memory sticks collection by courier, got it back to their lab and got straight on with locating my lost data. On this second most recent occasion the file list was copied through to my email account following on with a file upload where I had difficulties installing and accessing the files to continue working on. I made contact to a staff member called Andy at R3 data Recovery stating I had difficulties but after linking through the "Team Viewer" programme; in no time at all was my data file successfully uploaded and all files were accessible.
A true honest company that I will be strongly happy to recommend and would happily make contact with them if I face another major issue!
Thank you to allof you at R3 Data Recovery."
Thank you for taking the time to leave a review. Despit PCWorld / KnowHow sending your drive away to a data recovery lab it was returned unrecoverable.
We were able to identify the head fault and locate the correct donor needed for the recovery.
A full recovery was possible despite the previous declaration that it was not possible.
Again many thanks for taking the time to leave a review.
Andy and the team at R3
"First class service over 14000 photos recovered thought I would never see them again thanks again regards mick"
When drives are declared unrecoverable or beyond economic repair by data recovery labs and insurance companies it is difficult to know where to turn.
Fortunately in this case you found the R3 team and our highly tenacious attitude. The old 320GB Seagate Laptop drive was rebuilt from a donor we held in our own stock. All data was recovered with minimal corruption despite some platter scratches from the initial failure.
Many thanks for the review,
Andy and the team at R3 Data Recovery
"You failed to retrieve the data that I needed despite being explicitly guided to what was needed but still expect payment."
Having Investigated this case it was a full recovery of all data possible form a Deleted Imac Profile using a RAW scan to find the missing data.
This was after PC KnowHow had attempted to move a user profile and deleted it. A mac specialist removed the drive from the iMac which and sent it to R3. The Seagate 1TB drive did have a read timing problem which was probably the original issue why the system needed an overhaul / upgrading.
In a RAW recovery it not only recovers the lost data but also the existing data, We filtered out the existing data which can only leave the missing data and some other remnants. However do not go through the recovered data for privacy and security reasons. Screenshots of folder thumbnails were sent to show that the data was recovered as agreed. Much of the issue is explaining that a recovery of data is some situations will not have the catalogue / file system as it was before the loss.
Dear Client, It is very rare that the data recovery process fails to deliver what its can or what has been agreed to do. That is not to say we are perfect, we deal with hundreds of recoveries of failed storage devices every month. I was not involved in your case but will now take a look at it from the enquiry through to lab processing to the delivery of the file lists and recovered data. Is there anything from your perspective that might help me save time and identify a solution. I may need to ask a few questions of you as part of this investigation. It will take a few days to talk to all who have been involved depending on their shifts. Andy email@example.com 079 3282 4264 0800 999 3282
"THE REAL DEAL R3 Data Recovery are Geniuses!!! I am almost speechless with what an incredible job you have done for me. As a videographer my data is my life, You saved 1.2TB of footage and all of my projects from a 2TB portable hard drive that I dropped. As soon as it hit the floor I felt sick. I chose the emergency recovery which was worth every penny. A super competitive quote upfront that did not change through the recovery. I had a new drive back in 3 days with 100% recovery. Each step of the process I was informed with what had happened and data was safe. I cant thank you enough. I was so nervous and anxious about getting my data back but you guys are REAL pros! thank you thank you thank you! Crisis over!!!
To anyone feeling sick reading these reviews to make themselves feel better (trust me ive been there) watch R3's video and know your data is in the safest place it can be with this lot.
Thank you xMillion"
"I had a corrupt 465GB Hitachi hard drive with 269GB data which was not readable and I was so stressed out and I contacted R3, I spoke to Andy Butler a few times which made me feel a lot better; the customer service was excellent.
Andy reassured me and I got back I believe 97% data and within 5 days.. we'll done R3 data... I have passed on your site and phone numbers to all whom I know if they're data fails..
I am a very happy customer. Plus I'm extremely satisfied with my results."
Many thanks for the review Imraan, all members of R3 are dedicated to delivering the very best success rates. We are proud to say we are amongst the very best data recovery operations in Europe. The Security House lab in Sheffield handles the UKs demand and we have been developing the FME lab to be able to absorb the growing level of enquiries year on year.
For those reading this R3 were called upon to assist Imraan after another data recovery lab had been unsuccessful. Whilst our quote was more than the other software data recovery operation had quoted, the rebuild and recovery was successful despite the additional damage to the platters that repeated power cycling and numerous software scans had caused. Had the drive not had software recovery attempts the recovery would have been easier and faster.
The R3 Team can offer second opinions on any drives declared unrecoverable or uneconomic to recover.
For those who would tell you a drive is unrecoverable providing the drive has not been interfered with by have a go heroes and well meaning friends R3 can help. We can also help with any of those affected by Fields Associates.Ltd.
We routinely recover what the Fields Associates in Wales says is unrecoverable. If Rapid Data, DataPhoenix, DatenPhoenix, Data Recovery Specialists, hard-drive-data-recovery , Fields Data Recovery , Clinique De Donnes, Salvataggio Dati, Pronto Dati or any Fields Group data recovery partners in the UK, US , Italy, Spain, France, Germany, Italy or Portugal declare a drive unrecoverable or too expensive to recover get a second opinion from a real data recovery lab. We don't have 50- 60 sales people but we do have the expertise, experience and resources needed to deliver real data recovery successes.
R3 Data Recovery
"Never have I experienced a company that cared about the customer more than R3 Data Recovery. They have been helpful and friendly from the very first inquiry I made, everyone I talked to being that perfect blend of informative, understanding and helpful.
I truly felt like everyone I talked to was giving me 100% of their time and effort and they wanted to fix the drive as much as I wanted it back. Any bad news they relayed was quickly followed up by potential solutions that they wanted to do.
I had complete faith in everyone involved and I am eternally grateful that I chose R3 Data Recovery. I cannot recommend them enough if you have any kind of drive failure."
I am glad you recognise the efforts the R3 team go to in order to recover data.
The lab and team is building year on year into a British success story after years of development. Our success rates and value is in matched in the UK - we are one of the few DR labs called on in the event of real disasters such as fire, floods and physical damage.
R3 is made up of an experienced team of engineers who have brought together a range of expertise and a scale of capacity through investment in the resources needed.
R3 Data Recovery
"R3 Data Recovery were amazing ! The service was excellent and Prompt. My daughters memory stick snapped in half with loads of her A-level and BTEC work on it. It was a Sunday evening when the stick broke, I phoned Andy Butler ( who made my daughter and myself feel better with his professionalism and calm advice) and within the next hour I had dropped off the stick at his laboratory - the day after Monday afternoon Andy had e-mailed me to inform me that my daughters work had been recovered. Also a big thank you to the duty engineer Mike Wainwright who had worked on the stick."
Hi Nina and Charlotte
The failed Sandisk CruzerBlade 16gb needed some temporary repairs to enable access to the data. Paul the engineer assigned is a rework specialist and had the data transferring on the day of arrival. Glad we could meet your deadlines in such an emergency.
Thank you for taking the time to leave a review for the Team at R3 Data Recovery
"Unbelievably helpful, I have witnessed R3 giving help over the phone to several people with their situations. Talking them through their data storage and recovery problems and spending many minutes attempting to fix potential clients problems over the phone without even charging for their time!
. Even then, when it is not possible to fix it with general help via the phone they will then talk potential customers though the possible costs, procedures and outcomes with a best scenario and a worst scenario and several other possibilities too. I don't know of any other service that are as helpful and supportive of a clients needs - before they even have the caller as a client!. Beware of other poor substitutes, sincerely, these guys are the best!"
Hi Paul I appreciate your unique view and observation and though I would never ask for a review from you I hope the moderators at reviews.co.uk leave it up. You have individually helped with hundreds of emergency collections and returns being one of several dedicated drivers entrusted to get emergency/ chain of custody / collections and returns to our clients. The possibly 100,000 miles plus you have driven collecting hard drives and servers from accross the UK has helped R3 with its industry leading success rates and turnaround times. Driving me to sites around the country including scotland to Wales, and your main run between London and Sheffield. You have seen how me and my team work and have developed the lab, even collection of servers and drives from competitor labs and recovering what is said to be unrecovrable at any price or saving clients hundreds and even thousands of pounds in some larger engagements. Although honest and genuine sentiment it should be made clear that you have been a contractor of my company and a driver for me when my neck and back were damaged. You have had a unique view of how I have developed the lab into the UKs best, most cost effective emergency and budget service data recovery lab. Myself and my team have built R3 but you as an observer have an better understanding than most what that really means when many new customers have never experienced data loss before and are at risk of falling prey to those who use bait and switch £99, $199, data recovery. I remember one particular case where you collected a server early one morning from a competitor in Bridgend Wales to bring to Sheffield, they had quoted less than we had initially and after a week were trying to extract £6000+ for a recovery we had quoted £2000 for. Your epic driving skills combined with the best hard drive data recovery lab and RAID specialists had the server drives recovered and data ready for collection by a relieved client less than 24hours from arrival. This is just one of hundreds of journeys every year that requires trusted, security cleared professional drivers to collect and return sensitive data securely between sites. Again thanks for the review Andy
"Technician was very helpful resolving issues with my external hard-drive, he arranged pick up and was up front on the cost of the repair that included the return of a new drive.
Many thanks for taking the time to leave a review. Your Seagate 2TB drive had failed and R3 were successful in recovering the data in the same condition as before with 99.75% integrity. Some corruption of files can happen prior to the actual failure as the drive degrades.
"I have recently used R3D to retrieve data from an external hard drive.
I called Andy at 11pm on a Saturday after my hard drive failed, he immediately ran through the symptoms and calmed my fears that all data was lost, but was honest that data recoveries are not always successful.
I required the data immediately as it was for a deadline the following Friday, the issue was I was based in London and the lab based in Sheffield.
After searching all data companies in and around London none would answer my call on a Saturday. In fact no one else would answer my call or say they could look at my case on the Sunday.
i took the drive myself to R3D and was very impressed with their facilities. Andy also explained the whole process and what they were doing at each stage.
Unfortunately the hard drive had a physical failure and needed to be rebuilt to have any chance of recovering the information.
After starting the rebuild at 4pm on the Sunday, Andy advised it would take him and his team until the morning to know if any information was recoverable - fantastic I thought.
Andy and Mark got to work on my drive as soon as I left and by 10pm on Sunday they had retrieved almost the entirety of the information of my hard drive.
I cannot reccomend R3D highly enough, they are clearly experts in their field and have a passion for what they do.
Through the whole process Andy kept me informed of progress and explained everything they were doing.
If you have a crisis or any data recovery needs these are the guys you need"
Many thanks for taking the time to leave a review. Last weekend Duty engineers Lucio and Mark were called upon for several emergency recoveries from across the country. When you called I dont think you believed me when I said that R3 although based in Sheffield is actually the fastest solution for failed hard drives and servers for anyone in London or indeed accross the UK and after trying several competitors you made the decision to drive up yourself. Despite your apprehension and understandable suspicion once at the lab you soon realised you were not being oversold or misled by the claims we make. Your Seagate drive was actually less than 6 months old in terms of manufacturing date and still current stock on the shelves of many Currys / PCWorld stores accross the country. It required a platter swap into a new housing because the platter was wobbling. Despite R3 holding a large searchable catalogued store of complete donor drives we did not have a matching donor but since you were already at the lab and with car we sent you to the local Currys - PC World in MeadowHall to purchase a new Seagate backup drive of the same model, this meant it was actually cheaper than trying to find such a drive in a years time when all stock will have been sold. Upon arrival back at Security House Mark was able to confirm it was a suitable candidate. The platter swap in this case was because of platter wobble which was causing the heads and plastic ramp to hit the edge of the platters. Once the platter swap was completed it was found that some of the files needed were in the region affected by a head crash. Whilst you were driving home we were able to get the MFT and map the key data needed . It was then sent by wetransfer. Later that night the recovery completed and the full 17.5Gb of data was uploaded. I am glad you recognised what we do and the tenacity and dedication we bring to the UK market. As one of the very best teams of data recovery engineers anywhere and possibly the best in terms of success rates and value R3 are found by more businesses and consumers through various connections. R3 also help after other labs were either not available or could not achieve a recovery at any price. . Andy and the team at R3
"R3 managed to recover the data very quickly. Suggest attention on the feedback to client, but overall, great service."
Your Samsung 1.5TB HD154UI was recovered successfully with over 500GB of data despite you previously being told it was unrecoverable. We do try to keep updates to only the most important ones and your case was processed as per our quote. Glad we could be of assistance and many thanks for taking the time to leave a review.
Andy and the Team at R3 Data Recovery
"Excellent service -from disaster to relief in just a couple of days."