About R3 Data Recovery :
R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.
"We needed some data recovery help, and were lucky enough to get hold of Andy Butler, who called us back within 10 minutes in the middle of the night, and was incredibly friendly and professional. Whilst, in fact, our data was sadly not recoverable, I have no doubt that these are the guys you need to speak to. They did everything possible to help, and explained every step of the way exactly what was going on and filled us with confidence that we had contacted the correct people. Thanks so much Andy."
"Professional prompt service, R3 answered all of my concerns with reassurance and kept in communication with me through out the recovery process. Recovery of my data was efficiently dealt with and returned to me within a few days. A great service with fantastic results. Thanks R3."
"Excellent end to end service - very clear as to the approach, pricing and risk. Kept me fully up to date at all steps, and made sure they got my approval before moving forward. Brilliantly all my data (failed WD My Cloud NAS box) was recovered, saving lots of stress and memories (all my photos were on there!!). Highly recommend."
"My internal hard drive died last year. I was in the unfortunate position of having my backup (external hard drive) stop backing up previous to this and had been trying to sort that out when this happened. I had a few friends who work in IT try connecting to my internal drive via different computers/cables and the drive would start up but couldn't be 'seen'. I'd also tried connecting my external drive directly via SATA without luck either (though it hadn't been backing up for a while so wouldn't have had all of my files anyway). I tried other companies who were recommended to me to help me replace/configure the PCB on my internal HDD with no success (they were in the US/Canada so I had the PCBs sent via the post). I finally contacted R3 Data Recovery at the very end of last year. I had them pick up the problem internal HDD (with new PCB attached to it) along with a new empty hard drive I'd purchased and the original PCB. They had to carry out some hardware fixes on my drive and the original PCB and were then able to recover my files. I was incredibly relieved, as this was a fix I could not have done myself and I really wanted my files back. Completely worth the money as some of the files were irreplaceable - like photos with my Grandma before she passed away. R3 provided me with a log of the files recovered so I could look at filenames, etc before agreeing to pay. They also keep data backed up for 10 days so I could have contacted them if I had any issues once I had my drives back and could check the recovered files for myself. Would recommend as the no data, no fee deal means you shouldn't need to pay if they were unsuccessful with recovery and you provided your own new HDD to put the files onto. Some of the other companies I've read reviews of sound like a nightmare, so I felt better trusting R3 with my data."
Many thanks for taking the time to leave a review of R3 Data Recovery Leilani
Luckily the previous recovery attempts and donor parts used did not cause any in correctable damage.
The Original PCB was actually working fine - the ROM read and serial number checked against Drive sticker - ok
The replacement PCB had been programmed with a copy of the ROM from the original, but the motor chip was overheating after a few seconds, meaning the replacement PCB was damaged/Faulty from suspect short circuit.
We found the next issue was a HDD Lock FW bug (Lock - LED 0x0000CC)
This also was been resolved and the drive was imaged successfully with only minor damage to some files.
Recovery percentage = 99.21%
84453 files in 8576 folders. Total rec size: 60.14 (GB).
Sometimes the corrupted or damaged files are as a result of the failure, but also can have been already damaged during the many years of use from the drive which was had served for over 8 years.
Although the replacement SSD may not fail in the same way as a HDD it can fail, so do consider your backup routine and if possible use your own personal network drive, NAS and offsite cloud backup.
"I recently experienced a failed hard drive, which contained all my documents, photos and basically my whole life! Many memories that could not be replaced, I was relying on the fact that it was a back up drive not inside my computer so thought nothing could go wrong ! How wrong I was.
I contacted R3 Data Recovery and they were keen to help, providing a fast service with fantastic communication. They kept me updated throughout the process and were able to recover my drive completely and hassle free. I would highly recommend them over any other company as I had contacted a few for different quotes of course however the other companies just kept adding on more charges and tried to baffle you with jargon. Thanks so much to you all there that have saved my memories :)"
Many thanks for taking the time to leave a review.
Your drive arrived Motor control chip was found to be dead needing a donor PCB to fully diagnose it.
The PCB swapped but the drive was still refusing to spin, this almost certainly confirmed it was seized / stiction.
On inspection in the cleanroom we found it would require a platter swap into a donor chassis and possibly donor heads. The drive was 100% seized - we could not rotate the motor at all.
After the platter swap and using fresh heads a full recovery was possible, fortunately in your case the platter damage was minimal. In part helped by the fact the drive could not spin after the failure and cause further complications.
"There is absolutely no reason to use any other data recovery company other than R3 data Recovery. After being duped by the many scam companies out there I gave these guys a big problem to fix and they did a fantastic job at nowhere near the cost of the other companies that failed to do anything. You can trust these guys. I sincerely do recommend them and I honestly wouldn't bother trying anyone else. very trustworthy in a field that is really quite dishonest nowadays. 10/10 in every aspect of the recovery. Very friendly guys. Thank you so much R3. If I ever have a problem again I will be sure to use you and I will most certainly pass anyone else on to you with similar issues."
Many thanks for taking the time to leave a review for R3 Data Recovery.
Since your initial call and distress we did our part to recover your data with the minimum of problems in this case.
It is a common well known problem in data recovery that the Fields Group websites although professional looking and backed by a very large call centre based in Wales and Thailand, are involved in falsifying technical reports charged for at often more than the cost of a recovery but stating no data is recoverable.
The Fields Associates / Fields Group websites involved in the data recovery scams include in the UK and US
Data Recovery Specialists (Penarth )
Fields Data Recovery
Other companies linked to them can be found here
"A portable hard drive had stopped working. It contained lots of valuable photos and video clips, which we thought we had seen the last of. After contacting R3 the drive was collected the next day as arranged. We were very pleased that we were kept informed at every stage about what was happening. Everything was recovered, in what seemed like no time at all."
"I recently experienced a failed hard drive, which contained all important university files for my honours year. I contacted R3 Data Recovery and they were keen to help, providing a fast service with fantastic communication. They kept me updated throughout the process and were able to recover my work. I would definitely recommend them!"
"I believe R3 data recovery are by far the best recovery company out there. From the first moment I spoke to Andy he dealt with my situation in a very professional way. He is very honest, reliable and genuinely wants to help his customers, they're very knowlegable and answered all my questions. Prior to finding R3 we had used another company who claimed to be the best in this field, gained my trust then mislead me and charged me hundreds of pounds with no success. It was a awful experience. We're really happy that we found R3 and would like to thank Andy and his team for recovering our data and for providing us a exceptional service. Would wholeheartedly recommend to anyone."
We were pleased to recover the pictures and video from your GalaxyS7 which had previously been to Data Recovery Specialists and Fields Associates. Despite their expensive report and failure to recover the data. We were successful.
Just because DRS issued a Technical Report and many reasons for the data no to be recoverable we able to prove they were wrong to charge fees for an incorrect diagnosis.
Fields Group Websites are part of a global scam which defrauds consumers and businesses on an industrial scale.
It is operated by Fields Associates aka Fields Data Recovery and Data Recovery Specialists in the UK and US
They are also a “law firm” & “cryptocurrency investors”
In Europe they are known as
Clinique De Donnees
Clinica De Datos
In Thailand they are known as Fields Analytics Co Ltd
R3 continue to help victims of the Fields Data Recovery Scam
"Andy and his team were exceptional.
I had a 5 year old hard drive with around 21,000 photos on it that one day stopped working. To my horror I started researching into companies to help restore my data.
I initially contacted R3 Data Recovery and Andy gave me a call. I was surprised as it was a Sunday! Andy was able to accurately diagnose the fault over the phone and give me a rough estimate on what it would cost.
I was given a cheaper quote by Rapid Data Recovery and unfortunately sent it to them. I hand't done my research around Rapid Data aka Field Data Associates. True to form they came back saying the problem was not what they first thought and quoted me a higher figure for the fix.
To cut a long story short, Rapid Data Recovery weren't able to recover my data (even after waiting 4 weeks) but when I send the drive off to Andy and his team, I had all of my data back with 14 days!
R3 also helped with other matters surrounding my hard drive and provided excellent customer support. I just wish I went straight to them in the first place.
Yes they are a bit pricey, but they won't muck you around nor say its only going to be £99 to repair it. What you will get is the best chance in getting your precious data back."
"Andy and the team turned a very traumatic, potentially disastrous situation into a very happy, positive resolve without any fuss and in a very short time scale, keeping us informed every step of the way. I would not hesitate to recommend their services."
"Very good service from the start to the end. Very reasonably priced. Every concern issue I had was covered. I particularly Like the way the product is dispatched in two stages to minimize risk of it being lost in transit. All I would say is I think the image should be kept for a longer period as it takes time to see what has happened to the drive."
Thank you for taking the time to leave a review. Your feedback is appreciated. The image made during the recovery process is set for secure wiping 10 working days after despatch of recovered data. The main reason is to ensure that in the event there is an issue with the data returned we can check the recovery or provide a second set of data. If you need longer to check through the data we can extend the time before wiping upon request. In some situations we can sell the image to you.
The lab can only process so many cases per month and every job has to be tracked from start to finish so we are process driven to be compliant with various requirements of insurance, security and quality.
"Attention and service, exceptional!
disk was collected from site and when the data could be recovered a list of saved files was emailed in two different formats for viewing so the user could see if this looked correct.
data was then recoverd to a new disk and returned.
this company is the most efficient data recovery I have used, they will be prime contact if (when) needed again. we have over 4000 pc's on site."
"When I thought I had lost all my data on a Pegasus RAID box I called R3 Data Recovery. Andy and his team put my mind at rest and said that they were confident that they could recover the lost data. Pegasus had indicated that the information was lost. After a week with R3 they had sent my data (photos from last 10 years) back to me. I was delighted. I can fully recommend R3 Data Recovery and have already done so."
"I sent my hard drive to r3 after another company had tried and failed to recover anything and had charged me a lot for it. I wished I had gone to r3 to begin with. Other companies may quite cheaper prices upfront but then have hidden costs that are added on. r3 managed to recover a lot of data from a drive where others had failed. Would highly recommend."
Thank you for leaving a review. R3 Data Recovery is a company which has invested more of its profits into the recovery process than any other data recovery operation in the UK. This translates into higher success rates than Essential data recovery including drives essential have attempted rebuilds, charged hundreds of pounds for donors and clean room time for.
R3 routinely recover drives declared unrecoverable so do ensure you get a second opinion from R3 Data Recovery
When a review is marked
it means Reviews.io has the additional trust signal necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
If a review does not have the
label next to it, we do not have the additional information from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the
badge, it does not mean that the reviewer has no experience with the company - it just means that we could not confirm a specific purchase.
badge offers one more way to help gauge the quality and relevance of a company review.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
you can email supporting documents to
so we can investigate and mark your review as
We prefer an invoice, delivery note or receipt.
When a review is marked
it means Reviews.io has NOT had the trust signals necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
you can enter your email address below and we'll be in touch to verify your review.