Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,051 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank everyone at Pure Cremation for taking care of my late mother. They couldn't be more helpful and caring from the initial phone call to inform them about her passing, collection, and a liasing contact to delivery of ashes. Thank you .”

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Posted 5 months ago

Thank you so much for your kind words and for taking the time to share your experience with us. Take care, Pure Cremation Team

Posted 5 months ago

“Absolutely fantastic service under the circumstances, the two gentlemen that attended were very helpful and sympathetic and as a whole PureCremation were very respectful with everything going on. Obviously nobody plans or expects for the worst to happen but PureCremation helped ease any overwhelming stresses with regarding "what happens next".”

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Posted 5 months ago

Thank you so much for sharing your experience. It’s never easy losing a loved one, but we’re pleased we could take some of the weight off your shoulders and guide you through all the steps with care and support. Best wishes, Pure Cremation Team

Posted 5 months ago

“Mum was cremated in March 2025. The service and communication you gave to me at such a sad time was wonderful. From the moment I first spoke to you, to the very time you collected Mum, you updated us every step of the way. Your communication with us made things so much easier to deal with. When you returned Mums ashes back to our home in person, your thoughfulness went above and beyond.. from the bottom of my heart...thank you x”

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Posted 5 months ago

Thank you so much for your incredibly kind words. It's good to know that our communication and care made things a little easier for you. All the very best, Pure Cremation Team

Posted 5 months ago

“My Mother chose to set up a pre-paid Pure Cremation plan about two years ago when she had to move into a nursing home due to a sudden decline in her health. Sadly the plan had to be used in April, but from the very first phone call right through to Mum being bought back to me, the care and professionalism shown by everyone involved was just outstanding. I was kept informed every step of the way, and the experience managed to somehow feel personal which was nice for me. I honestly could not fault anything at all, and have been recommending you to everyone!”

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Posted 5 months ago

Thank you so much for your touching feedback. We’re incredibly grateful for your trust and your recommendation. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Very simple process when you are at your most vulnerable. Didn't always need the reassurance calls but I 'm sure other customers appreciate this. Thank you”

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Posted 5 months ago

Thank you for taking the time to share your feedback. We’re glad that the process felt simple and straightforward during such a vulnerable time. We also appreciate your thoughts regarding the reassurance calls throughout the arrangements, and we’ll definitely take this on board. Best wishes, Pure Cremation Team

Posted 5 months ago

“After we decided to use Pure Cremation and really a bit unsure if it was the right thing to do. We then found out how popular it was in the familky and others who already had their Pure Cremation Plans. It took all the stress and worry and a funeral not that everyone agreed with our choice.”

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Posted 5 months ago

Thank you for taking the time to share your feedback with us. We are pleased that we could help take away the stress and worry for you all. It’s an honour to have supported you, and we truly appreciate you putting your trust in us. Best wishes, Pure Cremation Team

Posted 5 months ago

“Pure professionilism from start to finish .The team who collected her from us were so respectful and helpful , the office team were amazing no rush just allowed is to do in our own time, full correspondance with us throughout the process and took away sny stress you would of had with a normal buriel Let is know the commital day so we could remember privately as a family and then delivered her back to us in the most beautiful floral casket . I cannot reccomend them highly enough def the company i would chose instead of a normal buriel .Now we can scatter her ashes as her wish in her favourite spot and we can cekebrate her wonderful 91 years . Thankyou to all the team at pure Cremation”

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Posted 5 months ago

Thank you so much for your incredibly kind and thoughtful words. It's wonderful to know that we could support you in a way that felt respectful and in line with your mum’s wishes. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Pure cremation handled my mum’s cremation with discretion, empathy, efficiently and made the process seamless. The team were at the end of the phone every step of the way and put our family at ease throughout the whole process. Thank you”

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Posted 5 months ago

Thank you for your kind words. We're glad we could help make things feel a little easier and offer you comfort during this time. Best wishes, Pure Cremation Team

Posted 5 months ago

“Dan Marsden, an Outbound Customer Service employee, was a fantastic support to my family following the recent loss of my mother. He went over and above his remit to ensure my family were fully supported throughout this difficult process process.”

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Posted 5 months ago

Thank you very much for your kind words and for sharing your experience. It means a lot to us to know that Dan and the team were able to support you and your family. Best wishes, Pure Cremation Team

Posted 5 months ago

“Pure cremation were very sensitive and respectful at all times.”

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Posted 5 months ago

Thank you for your touching review. All the best, Pure Cremation Team

Posted 5 months ago

“I am very pleased with the customer service at Pure Cremation. They kept me informed by phone and emails for all the various stages. They were excellent and I fully recommend them without hesitation. Phil Noble Rotherham, South Yorkshire”

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Posted 5 months ago

Thank you for your kind words. We're thrilled that you felt well-informed and supported throughout. Best wishes, Pure Cremation Team

Posted 5 months ago

“From first contact pure cremations we're very professional and caring , explaining everything that was needed to be done and made everything so easy to understand and how to contact”

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Posted 5 months ago

Thank you for your wonderful review, Anita. It means a lot to us to know that you found our approach professional and caring during this time. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Everyone was dignified and understanding. Communication was excellent, talking me through the whole of the process.”

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Posted 5 months ago

Thank you so much for sharing your kind feedback. It truly means a great deal to know you felt supported and understood throughout. Our team always aims to care for every family with the same compassion and respect we’d want for our own and it’s heartening to know we were able to provide that for you. All the best, Pure Cremation Team

Posted 5 months ago

“From start to finish the whole process was handled so professionally. Pure Cremation were very thorough and helped us all the way. Nothing was too much trouble and I would have no hesitation in recommending them.”

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Posted 5 months ago

Thank you for sharing your experience. We're pleased to know that having one dedicated point of contact helped provide clarity and comfort; that's exactly the level of care we strive for. It's also good to know that you would recommend our service to others. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Fantastic service at a very hard time. Everyone was so helpful, so understanding. You deal with the same person. Would highly recommend.”

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Posted 5 months ago

Thank you so much for your feedback. We're so glad that our team was able to provide you with the support and understanding you needed during this time. Take care, Pure Cremation Team

Posted 5 months ago

“Good service, plenty of communication, sensitive handling, there were no significant issues. Many thanks.”

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Posted 5 months ago

Thank you for your lovely review. We’re delighted to learn that our communication and sensitive handling of the arrangements met your expectations. It’s our goal to make this process as smooth as possible for everyone. Best wishes, Pure Cremation Team

Posted 5 months ago

“This was a very sad time however pure cremation made it so respectful and so easy without intrusive questions and I was given a dedicated person to deal with my deceased which made it so easy Thankyou so very much will be using pure cremation but hopefully not for some time soon Thankyou”

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Posted 5 months ago

Thank you so much for your thoughtful feedback. We’re pleased that having a dedicated person to guide you through made things easier; it’s exactly the kind of care we aim to provide. Best wishes, Pure Cremation Team

Posted 5 months ago

“Very professional”

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Posted 5 months ago

Thank you for your positive feedback and for rating us with 5 stars. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Pure Cremation have been excellent following the death of my mum last month. I wasn’t sure what to expect with not having a funeral, but actually they made everything so easy. They were kind, compassionate and helpful, I can’t fault them.”

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Posted 5 months ago

Thank you so much for your kind words, and we're truly sorry for the loss of your mum. Your words about our team’s kindness and compassion mean the world to us. Take care, Pure Cremation Team

Posted 5 months ago

“Pure cremation were caring,kind and respectful a pleasure to deal with at such a difficult time.”

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Posted 5 months ago

Thank you so much for your touching feedback. Best wishes, Pure Cremation Team

Posted 5 months ago

Pure Cremation is rated 4.8 based on 6,051 reviews