“I required a replacement washer after 15 years ,its was easy to find what I wanted on the web site easy to order and at there word it was delivered next day. It was easy to fit and the pump as never worked better no longer have to prime”
“Recently bought a village pump which arrived on time as planned. Unfortunately the carriers broken the handle. I spoke to Greg at the company and the next day the replacement handle arrived. Can’t complain at this sort of service. I asked a question about how to over winter the pump especially the washer and within an hour, even though it was in the later evening I had a reply. Great service will definitely buy from them again.”
“I needed a replacement plunger for a hand-pump, installed in 1985. Although the pump had been bought in Belgium (manufactured in Germany) the plunger fitted and it works splendidly.
“Outstanding service at a very difficult time, including a correction to the order picked up over a weekend. Excellent communications and the fastest delivery service I have had this year. The parts were spot on.”
“Website claims next day delivery when ordered before 3.30pm, (i ordered way before that). Parts dont arrive, I lost a day's money. When you query it, you are simply told to return items. You then you have to pay to return items back to them so I'm out of pocket by £3 postage, a day's money and then you're asked to write a review of how great they are.... what do you think? Wake up pump.co.uk, if you make a claim of next day delivery then stick to it, for other companies it is the reason they gain business, Amazon, Screwfix, B&Q, BES etc etc and they manage to achieve it day in day out. All of the above then offer free returns if they have screwed up. If you are going to try to emulate their business model then do so in its entirety, hold your hands up when you fall short of good service and for gods sake dont expect a customer to pay to get a refund.”
“My order arrived within 2 days and well packaged. The Villiers 5.5hp engine was very good value and has given my vintage Webb lawnmower a new lease of life. I am delighted with the service provided by Pump and would recommend them.”