“In a world of frequent disappointments you rewrote the manual. -ordered 3 parts for our water pump ( ice damage) - in our 70’s we are not your savvy online type. Panicked that I may not have ordered incorrectly, immediately phoned you. in a jiff you confirmed I had ordered correctly - 18 hours later. - around 8.15.am next morning .. the parts arrived. - we live outside of a town / semi rural/ hard to find/ poor internet. - so you worked a miracle. - parts exactly right. - now fitted - pump pumping - Thankyou for such excellent service at a good price with the added backup of calm courtesy when I thought I had sent my order into the ether. Thankyou. - you have emboldened me, may just place an order with Amazon now . Mrs JAQ”
“Pump fulfilled my order really quickly. Unfortunately they used the courier company APC to deliver it. APC were rubbish. Their van broke down half a mile away from me. I offered to come and pick my order up. They told me (twice) the van was fixed and that my package would be with me shortly. I wasted hours waiting for them to show up... and needless to say they didn't turn up. APC then said I should contact Pump to arrange a "same day" delivery for the following day. I tried explaining that APC (a courier company with a depot nearby who already had my package on one of their vans) was better placed than Pump (a plumbers merchants more than 130 miles away) to organise a same day delivery. But they refused to help. So no complaints about Pump except for the fact that they rely on a useless courier. I did email Pump about this but heard nothing in response. My order scheduled for delivery on Friday did eventually turn up on Monday.”
“Needed some leather washers for an old Victorian garden pump...couldn't fund them anywhere online except at Pump. They are brilliant quality and after months of not working the pump works like a dream. Delivery was very quick too.”
“Absolutely excellent service, cannot fault any of it.
I bought a cast iron pump for the garden over the internet on Robinson’s site, came overnight!
I realised I needed the stand as well so telephoned Robinson’s direct.
The man in the phone couldn’t be more helpful, and was really friendly. I also got that the following day.
This was important as we was going away so didn’t want no parcels coming overnight.
Thank you Robinson’s for a great service and would recommend them to anybody. They don’t just sell ornamental pumps, take a look.”
“Supplier of spares for my traditional garden pump (hand pump to draw water from a well). Most spares seem to be available for what is probably an unusual item. I've used them before for spares and shall continue to do so.
One comment - it is worth trying to 'batch up' orders (even buying consumable spares for a couple of years ahead) because of the fixed delivery charge which can be a significant proportion of the cost if buying small spares.”