“Pump fulfilled my order really quickly. Unfortunately they used the courier company APC to deliver it. APC were rubbish. Their van broke down half a mile away from me. I offered to come and pick my order up. They told me (twice) the van was fixed and that my package would be with me shortly. I wasted hours waiting for them to show up... and needless to say they didn't turn up. APC then said I should contact Pump to arrange a "same day" delivery for the following day. I tried explaining that APC (a courier company with a depot nearby who already had my package on one of their vans) was better placed than Pump (a plumbers merchants more than 130 miles away) to organise a same day delivery. But they refused to help. So no complaints about Pump except for the fact that they rely on a useless courier. I did email Pump about this but heard nothing in response. My order scheduled for delivery on Friday did eventually turn up on Monday.”
“Hello Guys-- seems ages since I purchased the pump but the barrel had to come from Germany and was delayed by over a week by the delivery firm who could not understand post codes. I've now managed to assembly it but was disappointed not to have received any guidance on how to proceed about getting it working. At the moment there is no movement at all -- it is solid --what must I do to free it up to getting it working. This pump is going in the local museum and will be used for "Victorian Washdays" so needs to be easy to use for young people.