Pump Reviews

Name: Pump
Rating: 4.73

4.7 Rating 198 Reviews

70 %

of reviewers recommend Pump

4.7

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Lyndon Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery and didn’t get a next day delivery. Pump hasn’t replied to my email in which I complained about it. Not impressed at all and don’t think I will use Pump again.”

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Posted 2 years ago

“Pump fulfilled my order really quickly. Unfortunately they used the courier company APC to deliver it. APC were rubbish. Their van broke down half a mile away from me. I offered to come and pick my order up. They told me (twice) the van was fixed and that my package would be with me shortly. I wasted hours waiting for them to show up... and needless to say they didn't turn up. APC then said I should contact Pump to arrange a "same day" delivery for the following day. I tried explaining that APC (a courier company with a depot nearby who already had my package on one of their vans) was better placed than Pump (a plumbers merchants more than 130 miles away) to organise a same day delivery. But they refused to help. So no complaints about Pump except for the fact that they rely on a useless courier. I did email Pump about this but heard nothing in response. My order scheduled for delivery on Friday did eventually turn up on Monday.”

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Posted 3 years ago

“Did not receive the item. Courier went to wrong property. Seller was indifferent when informed, Still waiting for a refund.”

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Posted 3 years ago

“The items received were not what we ordered and we were told there was an error with the website. A new product has been sent out but we needed this earlier”

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Posted 4 years ago

“Took internet order and then weeks to supply, never contacted us to say when it was comeing. We had to ring up and chase”

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Posted 5 years ago

“No reply to query about vat charge and no promised phone call on request for help with an item”

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Posted 5 years ago

“Hello Guys-- seems ages since I purchased the pump but the barrel had to come from Germany and was delayed by over a week by the delivery firm who could not understand post codes. I've now managed to assembly it but was disappointed not to have received any guidance on how to proceed about getting it working. At the moment there is no movement at all -- it is solid --what must I do to free it up to getting it working. This pump is going in the local museum and will be used for "Victorian Washdays" so needs to be easy to use for young people. Kind Regards Bob Crabtree”

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Posted 6 years ago

Pump is rated 4.7 based on 198 reviews