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Promotor Direct LTD - thewheelshop.co.uk Reviews

4.9 Rating 445 Reviews
97 %
of reviewers recommend Promotor Direct LTD - thewheelshop.co.uk
4.9
Based on 445 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Promotor Direct LTD - thewheelshop.co.uk Reviews
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01613025656

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Promotor Direct LTD - thewheelshop.co.uk 1 star review on 6th February 2025
Daren
Promotor Direct LTD - thewheelshop.co.uk 1 star review on 23rd May 2023
Rob
Promotor Direct LTD - thewheelshop.co.uk 5 star review on 1st April 2022
ANDY
Promotor Direct LTD - thewheelshop.co.uk 3 star review on 13th April 2021
Roxan
Promotor Direct LTD - thewheelshop.co.uk 3 star review on 13th April 2021
Roxan
Promotor Direct LTD - thewheelshop.co.uk 3 star review on 13th April 2021
Roxan
Promotor Direct LTD - thewheelshop.co.uk 3 star review on 13th April 2021
Roxan
1
Anonymous
Anonymous  // 01/01/2019
Seriously impressed with both the customer service and the delivery times. After a phone call to check some specifications we placed our order on Friday afternoon. It was delivered here Monday at lunchtime. First Class Service!
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Posted 3 months ago
speedy delivery great space saver wheel and tool kit and retaining fixing bolt screw clamp for Suzuki Celerio nice bag for tool kit to keep tidy thanks
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Posted 3 months ago
I live on the Isle of Wight (Where sometimes deliveries can be a problem). Ordered a full size spare wheel/tyre plus jack etc. it was in my car within 48hrs of placing my order, with no additional charges for delivery. First rate service. Thank you. Colin
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Posted 3 months ago
There’s nothing to worry about the wheel shop is just the best you’ll get, anywhere.
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Posted 3 months ago
Easy to find correct wheel assy , processed order easy and good service arrived in 3 days, well packed in box, excellent quality . Communication by email .wwll done
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Posted 3 months ago
Ordered a space saver for ford kuga and arrived in verry quick time Fantastic wheel and spot on service Thank you Mike.
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Posted 3 months ago
asked a question , got an answer back in 5 mins , and received excellent help and advice, bought what I wanted , and delivered next day . You cant really ask for anything better . Thank you
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Posted 4 months ago
Ordered a spare wheel and cover bag on Friday afternoon. Wheel was delivered on Monday ahead of schedule. Wheel and tyre are a perfect fit in the bag (which has velcro on the bottom to help stop it slipping) Very pleased with the prompt service
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Posted 4 months ago
Great service , ordered Friday afternoon arrived first thing Monday standard delivery
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Posted 4 months ago
GOOD SERVICE GOOD DELIVERY 1ST CLASS
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Posted 4 months ago
TERRIBLE COMPANY WITH RIDICULOUS CUSTOMER SERVICE!!! Selling items different from the listing. AVOID AS HELL
Promotor Direct LTD - thewheelshop.co.uk 1 star review on 5th February 2025
Helpful Report
Posted 4 months ago
We’re truly sorry to hear about your disappointing experience. We understand your frustration and sincerely apologize for any inconvenience caused. However, we’d like to clarify that we had informed you in advance that the wheels in stock were a different color from those in the listing. We also advised you to refuse the delivery if this was an issue, and as an additional measure, we offered a free collection in case the wheels were delivered. Despite this, the wheels were accepted, and the tyres were fitted. Nevertheless, we still offered to arrange a free collection, even after the wheels had been fitted, to help resolve the matter. You also requested that we supply black paint. We believe that spray paint would not be a durable solution, as it may start to peel off after a few months. We genuinely value your feedback and regret that this situation has caused frustration. Please feel free to reach out if there’s anything more we can do to assist you.
Posted 4 months ago
Good advice, willing and helpful staff, especially Kamila, and a perfect fit spare to ease my concerns about the lack of a spare in my new Toyota Rav.
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Posted 4 months ago
Super fast service and delivery. Just the part I was looking for.
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Posted 5 months ago
what a fantastic service. i ordered a 18inch spacesaver wheel kit late on sunday night it was delivered on the tuesday. and was in my car buy 3.30 tuesday afternoon. i would use the wheelshop again and recommend them to anybody that needs a spare wheel.
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Posted 5 months ago
Ordered a space saver tyre from the wheel shop, it was handled efficiently and delivered prompt, by DHL. During the waiting period., I was kept informed by both thewheelshop and DHL. Excellent service.
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Posted 5 months ago
Excellent service. Super fast delivery. Very happy with the Tucson space saver wheel and tools Highly recommend
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Posted 5 months ago
Made an email enquiry re-space save wheel for my BMWI4 M50 and about the jack that came with it. They promptly answered my email and after I ordered the Wheel and Jack delivery was within a couple of days which considering it was very near to the Christmas period was excellentso excellent service would recommend.
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Posted 6 months ago
Ordered 2 space saver wheels, one for our 2022 fiat 500 and one for our 2020 Jaguar XF . They arrived on time and well packaged. Both cars had the wheelwell so no problem fitting, although i had to slightly adjust the removable floor panel on the Jaguar to keep it flat. Really pleased, we now have the safety of proper spare wheels. I would recommend the wheel shop without hesitation.
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Posted 6 months ago
Ordered spare and tool kit last Friday. Arrived today wednesday within the 1 hour time slot. Excellent quality. The jack and wheel brace are much better quality than what came with my husbands car. I was also supplied with a bag to keep the jack in. It attaches to the inside off boot with velcro. Highly recommend
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Posted 6 months ago
The Wheel kit including the jack and wheel brace was excellent. delivery was very quick. very pleased with my purchase - Thank you.
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Posted 7 months ago
Promotor Direct LTD - thewheelshop.co.uk is rated 4.9 based on 445 reviews