Promotor Direct LTD - thewheelshop.co.uk Reviews

Name: Promotor Direct LTD - thewheelshop.co.uk
Rating: 4.89

4.9 Rating 445 Reviews

97 %

of reviewers recommend Promotor Direct LTD - thewheelshop.co.uk

Company Reviews

Metrics

Info

4.9

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01613025656

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Promotor Direct LTD - thewheelshop.co.uk 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seriously impressed with both the customer service and the delivery times. After a phone call to check some specifications we placed our order on Friday afternoon. It was delivered here Monday at lunchtime. First Class Service!”

Helpful Report

Posted 3 months ago

“speedy delivery great space saver wheel and tool kit and retaining fixing bolt screw clamp for Suzuki Celerio nice bag for tool kit to keep tidy thanks”

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Posted 3 months ago

“I live on the Isle of Wight (Where sometimes deliveries can be a problem). Ordered a full size spare wheel/tyre plus jack etc. it was in my car within 48hrs of placing my order, with no additional charges for delivery. First rate service. Thank you. Colin”

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Posted 3 months ago

“There’s nothing to worry about the wheel shop is just the best you’ll get, anywhere.”

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Posted 3 months ago

“Easy to find correct wheel assy , processed order easy and good service arrived in 3 days, well packed in box, excellent quality . Communication by email .wwll done”

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Posted 3 months ago

“Ordered a space saver for ford kuga and arrived in verry quick time Fantastic wheel and spot on service Thank you Mike.”

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Posted 3 months ago

“asked a question , got an answer back in 5 mins , and received excellent help and advice, bought what I wanted , and delivered next day . You cant really ask for anything better . Thank you”

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Posted 4 months ago

“Ordered a spare wheel and cover bag on Friday afternoon. Wheel was delivered on Monday ahead of schedule. Wheel and tyre are a perfect fit in the bag (which has velcro on the bottom to help stop it slipping) Very pleased with the prompt service”

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Posted 4 months ago

“Great service , ordered Friday afternoon arrived first thing Monday standard delivery”

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Posted 4 months ago

“GOOD SERVICE GOOD DELIVERY 1ST CLASS”

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Posted 4 months ago

“TERRIBLE COMPANY WITH RIDICULOUS CUSTOMER SERVICE!!! Selling items different from the listing. AVOID AS HELL”

Promotor Direct LTD - thewheelshop.co.uk 1 star review on 5th February 2025

Helpful Report

Posted 4 months ago

We’re truly sorry to hear about your disappointing experience. We understand your frustration and sincerely apologize for any inconvenience caused. However, we’d like to clarify that we had informed you in advance that the wheels in stock were a different color from those in the listing. We also advised you to refuse the delivery if this was an issue, and as an additional measure, we offered a free collection in case the wheels were delivered. Despite this, the wheels were accepted, and the tyres were fitted. Nevertheless, we still offered to arrange a free collection, even after the wheels had been fitted, to help resolve the matter. You also requested that we supply black paint. We believe that spray paint would not be a durable solution, as it may start to peel off after a few months. We genuinely value your feedback and regret that this situation has caused frustration. Please feel free to reach out if there’s anything more we can do to assist you.

Posted 4 months ago

“Good advice, willing and helpful staff, especially Kamila, and a perfect fit spare to ease my concerns about the lack of a spare in my new Toyota Rav.”

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Posted 4 months ago

“Super fast service and delivery. Just the part I was looking for.”

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Posted 5 months ago

“what a fantastic service. i ordered a 18inch spacesaver wheel kit late on sunday night it was delivered on the tuesday. and was in my car buy 3.30 tuesday afternoon. i would use the wheelshop again and recommend them to anybody that needs a spare wheel.”

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Posted 5 months ago

“Ordered a space saver tyre from the wheel shop, it was handled efficiently and delivered prompt, by DHL. During the waiting period., I was kept informed by both thewheelshop and DHL. Excellent service.”

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Posted 5 months ago

“Excellent service. Super fast delivery. Very happy with the Tucson space saver wheel and tools Highly recommend”

Helpful Report

Posted 5 months ago

“Made an email enquiry re-space save wheel for my BMWI4 M50 and about the jack that came with it. They promptly answered my email and after I ordered the Wheel and Jack delivery was within a couple of days which considering it was very near to the Christmas period was excellentso excellent service would recommend.”

Helpful Report

Posted 6 months ago

“Ordered 2 space saver wheels, one for our 2022 fiat 500 and one for our 2020 Jaguar XF . They arrived on time and well packaged. Both cars had the wheelwell so no problem fitting, although i had to slightly adjust the removable floor panel on the Jaguar to keep it flat. Really pleased, we now have the safety of proper spare wheels. I would recommend the wheel shop without hesitation.”

Helpful Report

Posted 6 months ago

“Ordered spare and tool kit last Friday. Arrived today wednesday within the 1 hour time slot. Excellent quality. The jack and wheel brace are much better quality than what came with my husbands car. I was also supplied with a bag to keep the jack in. It attaches to the inside off boot with velcro. Highly recommend”

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Posted 6 months ago

“The Wheel kit including the jack and wheel brace was excellent. delivery was very quick. very pleased with my purchase - Thank you.”

Helpful Report

Posted 7 months ago

Promotor Direct LTD - thewheelshop.co.uk is rated 4.9 based on 445 reviews