Page 2 of 12 for Promotor Direct LTD - thewheelshop.co.uk Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01613025656

Write Your review

Tell us how Promotor Direct LTD - thewheelshop.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Promotor Direct LTD - thewheelshop.co.uk 5 star review on 6th October 2020

Sandra

Promotor Direct LTD - thewheelshop.co.uk 3 star review on 13th April 2021

Roxan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful assistant on the phone answered all my questions. I placed my order for the space saver wheel and it was delivered two days later. Very fast and prompt service from start to finish. A big thank thank you from me”

Helpful Report

Posted 4 months ago

“Excellent service, great value for money, top quality product and quick delivery. Highly recommended”

Helpful Report

Posted 4 months ago

“Ordered late on Friday arrived on Tuesday morning every thing what I asked for thank you wheelshop”

Helpful Report

Posted 4 months ago

“I ordered space saver plus tools for my fiesta titanium it was so easy.under 3days I'm up and running superb service John H”

Helpful Report

Posted 4 months ago

“Ordered a space saver wheel, tools and cover for my VW Tiguan on Friday evening. Order arrived Monday lunchtime. High quality tyre and accessories, and excellent service from The Wheel Shop. Highly recommend 👍🏻”

Helpful Report

Posted 4 months ago

“My father ordered a 18" space saver tyre for 2019 Audi Q2. The cost was excellent compared to Audi. Really easy to order and received item extremely quickly just by using the standard shipping. Tyre excellent quality. Would definitely recommend.”

Helpful Report

Posted 4 months ago

“Wheel arrived 2 days after order even without express delivery. I have been in the motor trade for many years and was well impressed with the quality of the wheel itself plus the standard of the ancillaries, the jack quality, the wheel brace being telescopic was exactly what is needed after having nuts tightened by tyre fitters. Well pleased”

Helpful Report

Posted 4 months ago

“I bought a spare wheel with tool kit for my small car - excellent product at a very good price, althought the tool kit seemed second hand, as the wheel brace came with a package already opened and the lifting jack box was damaged. Not a big issue, as it still works alright, but I paid the full price for it Delivery and ordering perfectly fine”

Helpful Report

Posted 5 months ago

Hi Roxan, sorry to hear that your order did not arrived as expected. From the pictures you have posted it looks like the packaging have been damaged in transit but the items inside are brand new, we can get this replaced for you please contact our customer services with your order number, thank you.

Posted 5 months ago

“Excellent product, prompt delivery, ordered a wheel off the Wheel Shop the order; for a 14" SPACE SAVER SPARE WHEEL + TOOL KIT COMPATIBLE WITH Kia Picanto (2004-2011), came with scissor jack & extendable wrench recommend 100% will use the Wheel Shop again”

Helpful Report

Posted 5 months ago

“Ordered a spare wheel for my father in-law on Wednesday evening and dhl delivered it Friday afternoon. Very pleased with the quality everything is new complete with a premium tyre and free delivery. Great service would recommend to anyone”

Helpful Report

Posted 5 months ago

“Ordered space saver for my new car questions were answered. Wheel was perfect fit can’t fault this company.”

Helpful Report

Posted 6 months ago

“Amazing service,arrived on time as specified, ordered two space saver wheels for family cars both brand new with new jack, wheel braces and bags for storage. Very pleased with the goods and service, will highly recommend. Mo”

Helpful Report

Posted 6 months ago

“Excellent service I needed a space saver for ecosport it arrived on time wheel and added ancillaries,Jack and wheel wrench eas surprisingly good .I wood definitely recommend The Wheel Co”

Helpful Report

Posted 6 months ago

“I placed my order on Friday afternoon it arrived at 11.00 on Saturday on standard free delivery (even DHL beat their delivery forecast by 2 days). All items were new in original packaging and the office were friendly and helpful,whats not to like?- nothing.”

Helpful Report

Posted 7 months ago

“The Wheel Company don't seem to get many negative reviews. I suspect the reason for this is the high quality of both their products and service. I ordered a 17" Space Saver Kit on Thursday, 11/02 @ 2:18pm, that arrived on Friday, 12/02 @ 10:59am, even though I was expecting the free delivery to be 3-5 working days. I'm very pleased with the product quality for everything that was delivered, the wheel and tyre, the wheel brace, jack, sturdy tool storage bag and operational safety information sheet. Price-wise, buying direct from The WheelShop saved me a £19.95 from other retailers and a lot more from the car dealership for a 16"wheel and tyre and no tools. Negative reviews such as from an Amazon, supposedly, Verified Purchase said the tyre was from a "Chinese company LING LONG . NOT THE BEST". The tyre I was supplied with is a Continental. I've also seen a complaint regarding not being able to contact anyone by phone on a Saturday or after 16:00 on a weekday, which is quite clear on the website what the office hours are. I initially had some questions to be resolved before I placed my order which I sent via the web site contact form last Friday at 8:39pm to which I had a reply back on the Saturday at 8:30am. A supplementary query was turned round in a couple of hours. Hardly a poor response!”

Helpful Report

Posted 7 months ago

“What a brilliant service, I ordered a spare wheel for my daughters Fiat 500 as she only has the foam repair kit, which is useless unless the puncture is a small one. The Wheel shop was the cheapest I could find, I ordered on Tuesday and the wheel arrived Thursday, it looks new and came with a brand new boxed jack, a storage bag and packaged wheel brace. Highly recommended. I shall be ordering one for my son! Thank you.”

Helpful Report

Posted 7 months ago

“E mailed with a query on a Friday , 7.00 pm , received reply Saturday , 8.30 am confirming answer to query . Read e mail 2 hours later , promptly ordered space saver wheel and tool kit . Delivered Tuesday afternoon . RESULT ! Wheel fits perfectly .”

Helpful Report

Posted 7 months ago

“Ordered on a Monday morning delivered on Tuesday fantastic service and wheel and toolkit are top quality will definitely be using the wheel shop again thanks”

Helpful Report

Posted 7 months ago

“Ordered space saver wheel on Sunday evening it arrived before 9.00 on Tuesday. Great price. Goods as advertised. Fantastic service. Hope I don’t need another but if I do will be coming back!!!”

Helpful Report

Posted 7 months ago

“e,mailed on thursday , contacted back, wheel was in stock. drove to the wharehouse on monday to pick up the wheel, excellent service lovely office staff. i would not hesitate to recommend the wheelshop .”

Helpful Report

Posted 8 months ago

Promotor Direct LTD - thewheelshop.co.uk is rated 4.91 based on 227 reviews