WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.79

4.8 Rating 3,175 Reviews

96 %

of reviewers recommend WCF Ltd T/A Progreen

4.8

Based on 3,175 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 5th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and quick delivery. Delivery very expensive for such a small item!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. We are pleased to hear the delivery arrived with you quickly. With regard to the delivery charge, we have to abide by regulations for transport for the type of products that we sell. Due to the nature of these products - they are delivered using a registered ADR courier and unfortunately the charges for regulated ADR carriers are higher.

Posted 6 years ago

“Goods arrived quickly and with good instructions. However on this occasion I received a second package with my address on it but someone else's order and invoice enclosed.It was the next serial number invoice so obviously a problem in your packaging dept.Currently awaiting the wrong package being picked up after a conversation with yourselves.I understand you made arrangements to send a replacement package to the other customer to ensure delay kept to a minimum so that was good”

Helpful Report

Posted 6 years ago

Hi Ian, yes this situation was rectified straight away, and the couriers will be collecting the incorrect package from you. It is highly unusual; however we are all human :) We are pleased to hear your order arrived with you quickly. Thanks - The ProGreen Team

Posted 6 years ago

“Prompt service and easy online ordering. However, the online guide to herbicides contains an error (which products can be used on a backpack sprayer) such that the one I ordered was not the best for the job.”

Helpful Report

Posted 6 years ago

Hi Jeremy. Thankyou for your comments. We regularly monitor our information online as products are constantly changing and labels may also be different as a result. We are pleased to have resolved any confusion and look forward to many more years as a valued customer.

Posted 6 years ago

“Very happy with the product and speed of delivery but have since had problems accessing the website with error messages appearing every time I click away from the homepage making it difficult to browse other products”

Helpful Report

Posted 6 years ago

Hello Alan, Thanks for your feedback. We are pleased to hear you are happy with the product and delivery speed. Unfortunately we had to undertake some general website maintenance which caused a small amount of downtime. Don't forget we are always available on the phone on 0800 032 6262 if you need any help or information on our range of products. Kind regards - The ProGreen Team

Posted 6 years ago

“This was my first purchase from this company, so I was rather concerned, after placing my order, that (a) I didn't receive a confirmation email or any other communication from them. Was it being processed, when would it arrive? etc. This concern was added to because a message from SagePay, who took the money, stated that that organisation took no responsibility for Progreen. "If there's a problem, don't come here, go there", effectively. My purchase was in fact delivered very quickly, sooner than was indicated when I placed the order. My telephone query was answered promptly and pleasantly, and dealt with quickly: "Yes, order received, it'll be with you tomorrow". I then received the email confirmation within 5 minutes, giving me confidence in the company. But I did have to ring up myself to get this faith! Hence the 3 stars. If the product works (kills slugs and snails, not birds and humans, economically) I'll be very pleased. Time will tell.”

Helpful Report

Posted 7 years ago

Hi Brian, Thanks for leaving a review. We have looked into this for you and our records show that both payment confirmation & shipment confirmation were automatically emailed to you – unfortunately these can sometimes get caught up in junk mail filters. As always, we are happy to help you on the phone with any questions relating to your order. We are pleased to hear your order arrived with you quickly. Best regards, The ProGreen Team

Posted 7 years ago

“I have not yet used the ant killer so I cannot comment at this time”

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Posted 7 years ago

“Recently purchased Kurtail Gold to control a Horsetail problem at my local football teams ground. I have been using this product at work for the last 3 years and have found it to be very effective. The service from Progreen was fast and efficient and can have no complaints. Product is expensive but does the job well, my only negative is the shipping cost which is very high but other than this happy enough.”

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Posted 7 years ago

“items arrived fast but the sprayer had the clips missing for the strap, outher than that all ok. thanks”

Helpful Report

Posted 7 years ago

Hi James, thank you for leaving us a review. Please accept our apologies on the sprayer clips, we have sent out replacements to you. If there is anything we can help you with, please do not hesitate to contact us.

Posted 7 years ago

“Whilst your product seems to be doing the job it's designed for, not very happy with your pricing policy, to say a product is post free when the cost has already been included, does not sit very well.”

Helpful Report

Posted 7 years ago

Hi Michael, We’re sorry to hear you feel disappointed about our delivery pricing policy. The delivery charges that are shown on the Progreen website are based on using a registered ADR courier as the product you purchased cannot be sent by Royal Mail. The product price listed on the Progreen website does not include delivery as the final delivery cost is based on the total overall weight of the order. This means that in some instances more than one item can be in one parcel for the same delivery price. This is done because we try to keep our delivery charges as cost effective for our customers as possible.

Posted 7 years ago

“Product is excellent. The delivery company couldn't find our house and had to come back the next day. Progreen staff were great but perhaps you should examine delivery options”

Helpful Report

Posted 7 years ago

Hi Arthur. We are sorry that our couriers let us down on this occasion, please accept our apologies.

Posted 7 years ago

“Arrived on time but unfortunately the container leaked slightly in transit. I don't think we lost very much but suggest you check method of packing and/or improve the lid on the container. Otherwise we are happy.”

Helpful Report

Posted 7 years ago

Thank you for leaving a review. We are sorry to hear that some of the product has leaked in transit. We will contact you shortly regarding this.

Posted 7 years ago

“Haven't used it yet.”

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Posted 7 years ago

“Price,Packaging & delivery,fine,but as product provides a Slow-acting,long lasting plant food which is broken down over months,it's too early to tell,but am sure it will,it will be fine. First time buyer.”

Helpful Report

Posted 7 years ago

Hi Daniel, if you have any questions regarding a product, we would be happy to talk you through it - we offer free technical advice on 0800 032 6262. Thanks

Posted 7 years ago

WCF Ltd T/A Progreen is rated 4.8 based on 3,175 reviews