ProForm Fitness UK Reviews

Name: ProForm Fitness UK
Rating: 4.38

4.4 Rating 583 Reviews

85 %

of reviewers recommend ProForm Fitness UK

Company Reviews

Metrics

Info

4.4

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01924 964180

Email:

sales@proformfitness.co.uk

ProForm Fitness UK 5 star review on 3rd March 2020

Anonymous // 01/01/2019

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“Easy to use web site and payment gateway”

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Posted 4 years ago

“test test”

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Posted 4 years ago

“awesome”

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Posted 4 years ago

“good”

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Posted 4 years ago

“Ordering and finance very easy.”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“So easy you can even complete the application when drunk”

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Posted 4 years ago

“Very clear instructions and details of product”

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Posted 4 years ago

“good”

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Posted 4 years ago

“great products with a good warranty , also a trust worthy company with an efficient service, i have had a previous pro form runner and this was great too. defo recomend”

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Posted 5 years ago

“Treadmill arrived 3 days after ordering, opted for self assembly, took around 2 or 3 hours with 2 of us working on it (I am recovering from a back injury however ) but not bad to assemble. Worked first time and currently have used for over an hour non stop without difficulties really good product.”

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Posted 5 years ago

“Good quality product.”

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Posted 5 years ago

“A large selection of products to fit any budget.”

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Posted 5 years ago

“I bought a TdeF 2.0 bike in November 2018 which received very light use - about once per fortnight for an hour. By Christmas 2019, the monitor stopped working which also meant that the bike could not be used manually as it would not turn on without the monitor. When ProForm were contacted, they said we were out of warranty and there was nothing they could do. They suggested an engineer to help fix it. Now, 6 months on, they do not reply to emails or phone messages and the bike remains broken. This worked out at about £40 per hour of cycling and I seriously regret buying the bike and have been unimpressed by ProForm's aftercare. I strongly advise buying a elsewhere.”

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Posted 5 years ago

Hello Mr Russell, Its Josh from ProForm Fitness. Thank you for your honest review. I am sorry to hear you are frustrated with your past purchase of one of our Tour De France 2.0 cycles. Looking at the system it appears you had contacted our customer services during one of our busiest periods as during the lockdown we have had an extreme surge in customer services request. What I would advise is to give them a call directly on 03301231045 to follow this up as I can confirm their telephone line is working. Regarding the warranty on your machine it appears at the time of purchase you did not submit your free warranty extension within the appropriate time. Nevertheless, please get in touch as I am sure they would be able to help you right away and supply any information you may require.

Posted 5 years ago

“I recently Bought smart strider 495 CSE, Very noisy drum , Handle making a lot of noise despite repeatedly trying to fix it . Customers services seem to not care , phones not answered , emails not replied . Want to return the product , sales are not answering the phone . Utter waste of money .”

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Posted 5 years ago

Hello Arshad, Its Josh from ProForm. I am very sorry to hear of the issues you are having with your machine and the response from our customer services. Since we have had the lockdown put in place our customer services have received an extra high volume of both email and telephone after sales request. This may be why you are having difficulities contacting them. I can assure you that you will hear from them very soon to deal with this. They will be able to process any returns you wish to request.

Posted 5 years ago

“I bought a TDF 2.0 bike in December 2019. The first bike broke down in 30 minutes. After a struggle i managed to get the company to substitute for me. Now, less than 3 months later, the console refuses to work and connect to Ifit. The first answer from customer service was that they are out of consoles and it would take 3 months to get one. After I suggested that a fair solution would be to return the bike for a full refund they went into radio silence. It is really unbelievable that companies like this can still survive nowadays. Terrible service and product.”

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Posted 5 years ago

Hello Gianluca, Its Josh from ProForm Fitness. Thank you for your honest review. I am very to hear of your frustration of not hearing back from our customer services within due time. Looking at the system our customer services spent a signaficant amount of time to look into a possible solution for but were to no avail. It looks like very shortly after this review was made they did raise a collection for this machine and this looks like to be resolved.

Posted 5 years ago

“I ordered a Proform cross trainer 720 from Icon. From order to receiving my product the service was excellent. I am extremely pleased with this product. I wanted a sturdy piece of equipment to use at home as I don’t always have time (and motivation) to get to a gym. This cross trainer is just like one in the gym if not better as it has more functionality. I would recommend this product and also purchasing it from Icon.”

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Posted 5 years ago

“Purchased a 505 CST and its such a massive upgrade from my previous treadmill. Also customer support, especially from Josh has been impeccable keeping me updated throughout the ordering, financing & delivery process. Treadmill was delivered in two days into the room of my choice (furthest back in house), and self assembled in 2 hours with my son. Using iFIT now has taken training to a new level in terms of enjoyment, and I find it really motivational (I project from phone to bigger TV screen). I Hope to buy another fitness machine from them in a few months to compliment the treadmill.”

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Posted 5 years ago

“Great machine love the display makes it more easier to workout. iv lost almost a stone in weight iv cycled all over Spain so far with ifit trainer's..iv had this machine for a month now got delivered 5 days after buying it the delivery people were great and helpful a must have piece of equipment I'm thinking about getting the rowing machine next..thank you preform..”

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Posted 5 years ago

Hello Julian, Its Josh from ProForm Fitness. Great to hear that your are enjoying your new machine! I hope you are continuing to enjoy the programmes that take your across spain! Thank you very much. If there is any future queries or questions you may have please feel free to get in touch as we will be glad to help.

Posted 5 years ago

“proform cardio hiit elliptical cross trainer”

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Posted 6 years ago

ProForm Fitness UK is rated 4.4 based on 583 reviews