“great products with a good warranty , also a trust worthy company with an efficient service, i have had a previous pro form runner and this was great too. defo recomend”
“Treadmill arrived 3 days after ordering, opted for self assembly, took around 2 or 3 hours with 2 of us working on it (I am recovering from a back injury however ) but not bad to assemble. Worked first time and currently have used for over an hour non stop without difficulties really good product.”
“I bought a TdeF 2.0 bike in November 2018 which received very light use - about once per fortnight for an hour. By Christmas 2019, the monitor stopped working which also meant that the bike could not be used manually as it would not turn on without the monitor. When ProForm were contacted, they said we were out of warranty and there was nothing they could do. They suggested an engineer to help fix it. Now, 6 months on, they do not reply to emails or phone messages and the bike remains broken. This worked out at about £40 per hour of cycling and I seriously regret buying the bike and have been unimpressed by ProForm's aftercare. I strongly advise buying a elsewhere.”
Hello Mr Russell,
Its Josh from ProForm Fitness.
Thank you for your honest review.
I am sorry to hear you are frustrated with your past purchase of one of our Tour De France 2.0 cycles. Looking at the system it appears you had contacted our customer services during one of our busiest periods as during the lockdown we have had an extreme surge in customer services request.
What I would advise is to give them a call directly on 03301231045 to follow this up as I can confirm their telephone line is working.
Regarding the warranty on your machine it appears at the time of purchase you did not submit your free warranty extension within the appropriate time.
Nevertheless, please get in touch as I am sure they would be able to help you right away and supply any information you may require.
