Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 18,894 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 18,894 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

Visit Website

Phone:

0330 223 2202

Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 1st May 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m been waiting for my order for 2 weeks not received it I no the Royal Mail are not the best at the minute but I’ve ordered other stuff after this order and got it by Royal Mail sooo 🤷‍♂️ They’ve done it again and still not received it”

Helpful Report

Posted 1 year ago

Hi Lee, I am sorry our order did not arrive when expected but I can confirm the replacement has been sent out and will be with you in due course. Thanks, Charlotte

Posted 1 year ago

“fast service, but sadly wrong shade of colour which could not be rectified.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for your comment, we take all feedback on board and I will pass this to the relevant teams. I can see you previously got in touch with us via email to discuss this and if you have any further questions please let me know. Kind Regards, Charlotte

Posted 1 year ago

“The logo was cut off at the sides so it didn't make a full circle. Most sites inform you before you click confirm that the scale is incorrect on the print. Also doesn't show the preview like other sites. For the price I paid per shirt I expected better.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We are sorry to hear you are not completely happy with the order you have received. With T-shirt orders, the tool to upload shows the size the image needs to be and unfortunately it looks like this one came through to us cropped on the sides so this is how it was produced. We do have a preview tool on the website which shows how your image sizing will be. We do apologise if you found any of the information misleading or hard to use. If you wish to speak to us further, please send us an email to enquiries@printster.co.uk. Kind Regards, Charlotte.

Posted 1 year ago

“Great idea. Poor quality mug.”

Helpful Report

Posted 1 year ago

“Handle was upside down”

Helpful Report

Posted 1 year ago

“The order never arrived!”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear you haven't received your order. I can see that you emailed the team on the 4th of July asking for an update, and we replied on the same day advising that your order shows as delivered on the Royal Mail website, also providing the tracking link for you to check. As there had been no follow-up we were unfortunately unaware that this was still an issue. I have asked the team to get back in touch with you to resolve this. Best, Rob

Posted 1 year ago

“Is bad quality”

Helpful Report

Posted 1 year ago

Hi Irena, We are sorry to hear you are not happy with the products and we would like to know more information to see how we can improve or if your order can be improved. Please send me the information by email and I can have a look into this for you. Kind Regards, Charlotte

Posted 1 year ago

“I liked the product but I was over charged - I did the 12 for £12 deal and it wasn’t £12.”

Helpful Report

Posted 1 year ago

Hi Zoe, Thank you for your feedback. I have had a look and can see you ordered the pack of 12 Magnets for £10.99, please can you send across more information on how you were overcharged and we can have a look into this. Kind Regards, Charlotte.

Posted 1 year ago

“Delivery promise failed 3-5 working days turned into 8 days and I missed the birthday hand over. Worse the photo on the tee shirt showed a very red face NOT as sent as a download”

Helpful Report

Posted 1 year ago

Hi David, We are sorry this order arrived late and the birthday was missed. We have refunded the cost back to you and if this hasn't been received do let us know. I would like to speak with production regarding the print colour, if you can send me an image across it would be greatly appreciated. Kind Regards, Charlotte.

Posted 1 year ago

“Got a personalised mug the picture could’ve been a lot bigger. Wouldn’t come here again tbh don’t think I got my money worth”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback, We can have a look into this for you to see if there has been a printing error. Please send your order number and photos to enquiries@printster.co.uk

Posted 2 years ago

“I thought it would be a single photos and there was about 50 photos of my face and my hair was green which is a bit disappointing to be honest”

Helpful Report

Posted 2 years ago

“I had an order made and if I’m honest very disappointed the pic didn’t come out on the cup and I’ve wrote in and not heard back from anyone so I’m very disappointed I’m afraid 😦”

Helpful Report

Posted 2 years ago

“Ordered a heat changing photo mug for Christmas that was supposed to be delivered on the 21st, the mug didn't arrive until after New year. Several emails to customer services and they just refunded the postage. Upon giving the gift they opened it to find the mug was transparent and the black coating wasn't hiding the image. It was supposed to be a surprise but was ruined by the fact it was clearly visible without any how water in it. Customer services said, its a novelty item so can't expect it to be as good as the advert all the time. We have had these before with no issues.”

Helpful Report

Posted 2 years ago

“Still waiting for my order”

Helpful Report

Posted 2 years ago

Hi Christopher I'm sorry to hear your order hasn't arrived. I've taken a look and it was returned to us by Royal Mail because the address given was incorrect. We have tried to contact you to re-organise delivery but have not heard back. Please could you send us an email to enquiries@printster.co.uk, and we'll get this resolved for you? Best Rob

Posted 2 years ago

“I had purchased a mug, the first one came marked and scuffed to which I got onto customer service about and they where very diligent with their response, sending me out a replacement but the replacement also came marked and scuffed. I gave up with the company and probably wouldn’t shop here again the only reason why I gave 2 stars is because I couldn’t fault the customer service and the fact that the mug was great and did what it should just handling bad poorly represented the product and brand”

Helpful Report

Posted 2 years ago

Hi Charlie I'm sorry to hear that your mug had marks/scuffs on it, even with the replacement we sent. I appreciate the feedback and we'll certainly look into what's gone on here. We're happy to look into what else we can do for you - if you'd like to pursue this please do get in touch by email on enquiries@printster.co.uk. Best Rob

Posted 2 years ago

“Got given the wrong mug and never emailed me back”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear that you received the wrong mug. We definitely need to get this sorted for you. I can't see any emails from you, but our customer service team has sent you an email, and we hope to have this resolved soon. Best, Rob

Posted 2 years ago

“Ordered the mug with the photos on for my mother in law from her grandson. The pictures are not the clearest and the colour is off on a few of them, really dark . Wouldnt buy again but was ok for the money I suppose”

Helpful Report

Posted 2 years ago

Hello, I'm sorry you were not happy with what you received. We will contact you to discuss this further. Regards, Imy

Posted 2 years ago

“Small mug, picture stays black in bottom left corner, very disappointing.”

Helpful Report

Posted 2 years ago

“Picture on mug didn’t look as good as photo”

Helpful Report

Posted 2 years ago

“I've used Printster on several occasions and it's always been great; the last order I made never arrived! I made 2 orders in quick succession to each other and one of the orders never arrived. I spoke to someone who confirmed that a delivery was made and delivered, but it never arrived. I know my postmen and they generally deliver all my post. If this happens again, then I won't be using Printster.”

Helpful Report

Posted 2 years ago

Hi Marie, We contacted you back in September about this issue, but you never came back to us. As two months have passed we are unable to resolve this issue as Royal Mail have a four-week window for us to make any claims. If you would like to discuss this further then please email us. Regards, Imy

Posted 2 years ago

Printster.co.uk is rated 4.7 based on 18,894 reviews