Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 21,161 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 21,161 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

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enquiries@printster.co.uk

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Printster.co.uk 5 star review on 16th April 2026

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel took over 10 working days to arrive. I was told over email that if it did not arrive in 10 working days, I would receive a full refund. They, however, went back on their word and will now not give me a full refund.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. I'm sorry that your order took so long to arrive, but we have been experiencing significant delays to the delivery of our orders due to ongoing Royal Mail strikes. The 10 working days window allows us to class the order as lost with Royal Mail, but as there was an update to your order tracking showing that the parcel was on its way, we cannot then claim for this from Royal Mail. I can see that my colleague did give you a partial refund & a shipping refund, and can only extend my apologies as well and hope that you'll give us another chance in the future. Best, Rob

Posted 3 years ago

“Absolutely excellent service. I have ordered many mugs from Prinster this Christmas. The service has been exemplary. The mugs are good quality and photos good quality. Brilliant”

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Posted 3 years ago

“I ordered a item at the end of November got it on the 19 th December took to long postal strike or not it took to look really disappointed how long it took I won’t be ordering anything from here again and will not recommend this site to anyone.”

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Posted 3 years ago

Hi, thank you for your review. I'm sorry your order took so long to arrive. I can see that we dispatched your order to Royal Mail using their Tracked 48 service the next working day after you placed your order, but unfortunately the strikes have caused significant delays to all delivery methods. I hope that you were able to still enjoy your item and that you will give us another chance in the future. Best, Rob

Posted 3 years ago

“Pretty much as expected. Good service and delivery. Would use again.”

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Posted 3 years ago

“amazing quality and packaged well, will make the perfect gift”

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Posted 3 years ago

“Very pleased with the mug I ordered.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“After the original order never arrived due to the postal strikes and not printster a replacement was promptly sent out and received. Great item as described. Will order from Printster again.”

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Posted 3 years ago

“Great mug and arrived really quick will definately use again”

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Posted 3 years ago

“Ideal personal mugs for my grandchildren. Kept me within budget for Christmas.”

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Posted 3 years ago

“Very easy to order. Didn't have to wait long for my delivery!. Cup with prints look great.”

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Posted 3 years ago

“1st class service and very helpful”

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Posted 3 years ago

“My work colleague absolutely LOVED her mug. Excellent quality and it arrived in good time considering the current postal strikes. Very pleased.”

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Posted 3 years ago

“Easy to order, delivery timeframe was decent, and product was as expected.”

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Posted 3 years ago

“Excellent product with fast delivery”

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Posted 3 years ago

“Very efficient and good quality item. Also, only company doing double sided photo mug.”

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Posted 3 years ago

“Excellent quality masks, arrived quickly. Second time we have used Prinster for 50th birthday printed masks of the birthday boy and I highly recommend.”

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Posted 3 years ago

“Great product. But paid extra to get it for a certain day and it turned up exactly a week late.”

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Posted 3 years ago

Hi there, Thank your for your feedback, and I'm glad to hear that you are happy with your product. I am really sorry to hear that your parcel didn't arrive on the date that you planned. However, the delivery dates we give are only an estimated timeframe, not a guarantee. Due to the current Royal Mail strikes, parcels are taking longer than usual to reach their destination. We really appreciate that you were still able to receive the product regardless, and I hope that you enjoy using it. Thanks, Natalia

Posted 3 years ago

“The service was great. I got the mug that reveals pictures when hot drinks are inside and the person loved it (it was for gift). Everyone was impressed and the order arrived really fast as well.”

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Posted 3 years ago

“Very good indeed”

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Posted 3 years ago

Printster.co.uk is rated 4.7 based on 21,161 reviews