Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 21,161 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 21,161 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

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Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 16th April 2026

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used this company many times. Very happy with the service as one cup broken on delivery and they sent a replacement one out straight away”

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Posted 3 years ago

“My delivery date was 29/11/22 to 2/1222 still hasn’t arrived”

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Posted 3 years ago

Hi Micky, Thank you for your feedback, and I am really sorry that you have not received your order. Due to the current Royal Mail strikes, parcels are taking longer than usual to reach their destination. I can see that it has been over 10 days since your estimated delivery date, so we are happy to resolve the issue further with you. You can get in touch with our team by email on enquiries@printster.co.uk. Please quote your order number so that we can assist you as quickly as possible. Thanks, Natalia

Posted 3 years ago

“Great products - really unique and such good quality - t-shirts, socks etc. Great for Christmas, birthdays and any other pressies you fancy surprising your friend's with. One of my favourite sites!”

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Posted 3 years ago

“Excellent products with good delivery times.”

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Posted 3 years ago

“Great item, good quality product. Fast delivery.”

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Posted 3 years ago

“Great quality! The website is super easy to use and the result is perfect, very detailed information on delivery as well. I am extremely content with the service and will be using it again without a doubt. Thank you!”

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Posted 3 years ago

“Excellent quality and very quick turnaround”

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Posted 3 years ago

“I just want to say how discusted I am wih the product I purchased from you. I understand that I did not spend a lot of money, but to be honest I could of done a better job by hand painting it myself. The words are only on one side of the mug which is fine if they are on the correct side of the mug. If you are not going to print the words on one side of the mug the least you can do is ask the question if you need right or left hand mugs. I now have a mug with the words that face the drinker and plan white on the other side so it looks like an old canteen mug. What should of been a lovely thoughtful gift (albeit cheapish) is in fact a disgrace and unusable as a gift. Absolutely discusted with this simple gift that a toddler could have done better. Maybe I will give them a go next time. Please do not bother to respond to this message, I am not interested as it is to late to do anything about it and I have had to purchase something else.”

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Posted 3 years ago

Hi Alison Thank you for leaving a review, and I'm sorry to hear you're unhappy. We sell hundreds of our message mugs every single day and receive many positive reviews, so I am surprised to read yours. Our message mugs have 2 text boxes on the product page so that you can have a separate message either side - something our customers have requested. If you wish to have the same message on both, this needs to be entered in both boxes. We also provide a 'preview your design' button so you can see the font & text colour, as well as how this would look on the mug. When something does go wrong our team is always on hand to help, so I am disappointed to hear that you are not willing to engage with us on this matter. We have also received your email, but per your request will not reply to you. If you change your mind then please do get back in touch with us. We value all feedback, positive or negative. Best, Rob

Posted 3 years ago

“Have not received my item as yet”

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Posted 3 years ago

Hi Sharon, Thank you for your feedback, and I am really sorry that you have not received your order. Due to the current Royal Mail strikes, parcels are taking longer than usual to reach their destination. If you haven't received your parcel 10 days after the expected delivery date, please get in touch with us through email at enquiries@printster.co.uk and we will happily look into this further for you. Please quote your order number so that we can assist you as quickly as possible. Thanks, Natalia

Posted 3 years ago

“Exactly what I wanted. Good quality. Good delivery. Safely packaged. Well done.”

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Posted 3 years ago

“Would use again. Good service delivery on time.”

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Posted 3 years ago

“Delivered promptly despite the postage strikes. Very happy with how they look - I will definitely use again.”

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Posted 3 years ago

“I have not received the item! :(”

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Posted 3 years ago

Hi Emma, Thanks for the feedback, and I am really sorry to hear that you have not received your order. I can see that our team has already been in contact, issuing a replacement to be sent out on Friday due to the strikes. Please let us know if you have any further queries. Thanks, Natalia

Posted 3 years ago

“Very pleased with the personalized mug”

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Posted 3 years ago

“Good quality work with good turnaround time. This company seem to recognise that quality customer service is key to retention and word of mouth for new business. I mistakenly chose the wrong delivery option on an urgent order and they were very helpful in rectifying that for me.”

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Posted 3 years ago

“Very quick delivery.Even in the midst of a postal strike,extremely happy with both the personalised mug and pint glass. Will definitely be using Prinster again”

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Posted 3 years ago

“Brilliant paper, just as ordered”

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Posted 3 years ago

“Boxes battered when arrived, replaced but too long time 7 /8 days later”

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Posted 3 years ago

Hi Heather, Thank you for your feedback, and I am really sorry to hear this. Due to the current Royal Mail strikes, parcels are taking longer than usual to reach their destination. However, I am happy to hear that you have received your replacement regardless, and hope that you are happy with all your items. If you have any further questions, please do not hesitate to get in touch with us at enquiries@printster.co.uk. Thanks, Natalia

Posted 3 years ago

“Very please with item”

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Posted 3 years ago

“Excellent..say no more...”

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Posted 3 years ago

Printster.co.uk is rated 4.7 based on 21,161 reviews