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printerinkdirect.com Reviews

4.1 Rating 5,346 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,184
 Metrics Info
4.1
Based on 5,346 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews

About printerinkdirect.com:

Printer ink, direct to you. Buy your cheap printer ink cartridges, laser toner cartridges from our safe online store. Fast free delivery with all orders over £20 on inkjet supplies and laser consumables. For great deals and savings on original and compatible cartridges, visit the website now. We stock brands from Epson, HP, Canon and many more.

Visit us at printerinkdirect.com to see our range.

If you have any questions feel free to email us at sales@printerinkdirect.com

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“The ink cartridges didnt work - e mailed them with the issue and never had a reply”
Helpful Report
Posted 1 year ago
Kim Jones
Verified Buyer
“I received the wrong ink and despite replying to your email and online chat I have not received a response and currently with my bank to query. Very very poor.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Only half of my order arrived. Customer service is non existent. No response to email or chat on website. Check trustpilot reviews before ordering.”
Helpful Report
Posted 1 year ago
Rachel Warren
Verified Buyer
“I’ve used printer ink direct before and not had problems. This time around the cartridges have changed and my printer will not accept them. I have sent two emails but received no response from the company. Annoyingly I bought two sets to save having to order again so soon so now have a load of cartridges that will have to be binned.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“cartridges arrived promtly which was great. unfortunatley that was the only good part. I installed the cartridges did a head cleaning cycle the printed something off, it was covered in horizontal lines so in total i have cleaned the heads 4 times and the lines have improved a little but i have now used half the ink. by the time I get a decent print it will be time to replace them again. I have sent 3 emails explaining this but have still had no reply.”
Helpful Report
Posted 1 year ago
Rachael Hatch
Verified Buyer
“Not compatible with Epson”
Helpful Report
Posted 1 year ago
Janet Mochan
Verified Buyer
“Unfortunately these were not accepted by my printer.”
Helpful Report
Posted 1 year ago
Mr David Burden
Verified Buyer
“The ink is not compatible it is not working with my printer I have already sent you an email not happy”
Helpful Report
Posted 1 year ago
Naomi Woddis
Verified Buyer
“I never received my print cartridge !”
Helpful Report
Posted 1 year ago
Esa Wajid
Verified Buyer
“• Unfortunately, the quality of the ink was disappointing. My prints were coming out faded and lacked the vibrancy I expected. • I reached out to customer support to address this issue. While they did respond to my inquiry, they never made any amends or offered a satisfactory resolution to the problem.”
Helpful Report
Posted 1 year ago
Mahasothy Thevarasa
Verified Buyer
“I bought a printer drum but my printer did not detect it. I emailed to ask for a refund and then I sent the package back but I still have not received a refund for a week. Poor customer service”
Helpful Report
Posted 1 year ago
Naheema Hussain
Verified Buyer
“The cartridges do not work. My printer does not recognise them and is telling me to replace them. Very disappointed with this purchase”
Helpful Report
Posted 1 year ago
John Bell
Verified Buyer
“I have complained several times of damaged and leaking printer cartridges but Printer Ink Direct have never responded. There is no way of contacting them by phone. This is totally unacceptable so I would give them ZERO points as the product was unusable”
Helpful Report
Posted 1 year ago
Susan Perks
Verified Buyer
“Not compatible with the printer although it says they are”
Helpful Report
Posted 1 year ago
Joanna Hargraves
Verified Buyer
“Not compatible no invoice, no return details.”
Helpful Report
Posted 1 year ago
Michael Fenn
Verified Buyer
“Purchased ink recently from these guys, inserted cartridges into Printer, Printer will not print documents. Emailed Printerinkdirect of problem, heard nothing back. Shocking service!!!!”
Helpful Report
Posted 1 year ago
Joan Johnson
Verified Buyer
“Both sets don’t work in my printer after me raving to everyone about ur company well let me tell u it’s a different story now ggrr not just the one but BOTH sets don’t work ggrr never again”
Helpful Report
Posted 1 year ago
HARBANS SINGH ARORA
Verified Buyer
“I WAS REQUESTING SERVAL TIMES FOR MY PURCHASE INVOICE ( NO REPLY )”
Helpful Report
Posted 1 year ago
Sheila Farrelly
Verified Buyer
“Ink cartridges due to arrive 1 -3 working days. No updates given, tracking as advertised unhel0ful. Emailed customer services 3 times and no acknowledgement nor reply. No phone number given. Chatbot no reply either. Thought it may be a scam so looked up their address online and got the number for their business hub. People there said they hadn't ever seen the business and had asked them over 2 years ago to stop using that address. I was more suspicious. I went back on their website which wasn't particularly up to date but went on Facebook messenger and eventually got an actual helpful person. They apologised, looked into my order and said it got stuck at local depot. Why had nobody answered my emails? Nobody answered chatbot? Why was their address wrong on their website? Where was my order? Apologies accepted and order came next day. That person was good in terms of replies and understanding me. But I asked why I had to go all Miss Marple on them when they already had my money? Am looking for compensation in form of full or partial refund. They need to up their game if they're taking money plus since my order, have seen poor reviews which I normally look at BEFORE I order, duh!!! Cannot see me using again nor recommending to anyone for above reasons.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I did not receive my order in time.”
Helpful Report
Posted 1 year ago
printerinkdirect.com is rated 4.1 based on 5,346 reviews
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