Login
Start Free Trial Are you a business? Click Here

printerinkdirect.com Reviews

4.1 Rating 5,346 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,184
 Metrics Info
4.1
Based on 5,346 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews

About printerinkdirect.com:

Printer ink, direct to you. Buy your cheap printer ink cartridges, laser toner cartridges from our safe online store. Fast free delivery with all orders over £20 on inkjet supplies and laser consumables. For great deals and savings on original and compatible cartridges, visit the website now. We stock brands from Epson, HP, Canon and many more.

Visit us at printerinkdirect.com to see our range.

If you have any questions feel free to email us at sales@printerinkdirect.com

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Detanira Salas
Verified Buyer
“My product hasn't arrived and it says it has been recieved and i can not see were is has been delivered to or had any response from the company”
Helpful Report
Posted 1 year ago
Malcolm Simmonds
Verified Buyer
“Copany unable to be contacted regarding order and they haven't responded to nermerous e-mails or their chat-line. No address or telephone number obtainable. Unable to return item or get suitable alternative ink jets or refund.”
Helpful Report
Posted 1 year ago
Christopher Marriott
Verified Buyer
“I am afraid I can give it no stars because, as I explained in an earlier email to the vendors, the wrong item was sent to me. I received a toner cartridge addressed to a Mr Paul Wilson. 117 Station Road, Okehampton. EX20 1EH. Perhaps you could sort it out for me?”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Unfortunately, I made a mistake and ordered the wrong item. Within a couple of hours I realised, read the instructions on the website and requested that the order not be despatched and identified the correct item that I required. PID completely ignored this request and subsequent emails including a request to return within the time stated. All were ignored. Well PID, enjoy your easy £30 it's the last you will get from me and I will actively discourage anyone from dealing with you. Unprofessional is the word that springs to mind. I wish I had read reviews before dealing with you. 1 star is a star to many, I wish I could make it 0”
Helpful Report
Posted 1 year ago
Mark Keightley
Verified Buyer
“I ordered the ink and it took 3 weeks to arrive. This was only after i chased them up. The ink never worked on the printer, said it wasn't compatible. There is no way to contact the company other than by email, i have emailed them and received no response. I am now after a refund and can't get a response about that. Never will i use this company again or do i suggest anyone purchases anything from them.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The product itself seems fine, however, Royal Mail delivered it to the wrong house, they advise contacting the sender which I did, via chat and e-mail, the response? None, for this poor customer service I give 1 star”
Helpful Report
Posted 1 year ago
Haotain Lin
Verified Buyer
“Want return item.sent email 4day .no reply.”
Helpful Report
Posted 1 year ago
Abdul Chowdhury
Verified Buyer
“I ordered toner cartridge but they sent me drum unit. After recieved item I wrote an email to explain I got wrong item but you didn’t respond.”
Helpful Report
Posted 1 year ago
Shahzaib Shahid
Verified Buyer
“Terrible customer service. An incorrect item was ordered and I contacted them 3x reagrding the issue to help resolve it. No reply whatsoever from them! The don’t have a phone number you can call, only an email address which no on replied to me from. Would advise you to shop elsewhere.”
Helpful Report
Posted 1 year ago
Russell Anderson
Verified Buyer
“Got wrong ink delivered i have sent emails and messages to them and still no reply about sending back for a refund or exchange for proper ink”
Helpful Report
Posted 1 year ago
Darren Hutchins
Verified Buyer
“Ink is not compatible with my HP printer and despite trying to make contact on 2 separate occasions, I am still awaiting a response, I have now instructed my card company to action a chargeback for the £149.00 as I have not heard how to resolve this problem, they do not have a telephone number and do not respond to messages.”
Helpful Report
Posted 1 year ago
Sultan Mohamed
Verified Buyer
“Ordered 4 BLACK ink cartridges - got 4 COLOUR ones emails ignored by Printer Ink Direct - webchat is unmanned”
Helpful Report
Posted 1 year ago
Ceri Sanders
Verified Buyer
“Been trying 4 days to get a refund and no one is responding at all. Item isn't as described and incorrect description for it. Not happy at all 😡”
Helpful Report
Posted 1 year ago
Susan Marr
Verified Buyer
“Confusing advertising led to my ordering the wrong items as they mixed two different sorts together. I have emailed re a refund and heard nothing back so far.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Unfortunately it is proving virtually impossible to contact anyone at Printer Ink Direct to sort out an issue that actually isn't their fault or mine (but connected with problems concerning Royal Mail with the delivery which means they have returned the item so it still has not been received. I have sent emails to Printer Ink Direct without any response and there is no contact phone number so I am hoping that they will respond to this posting!! I had started out being quite impressed with the speed my order was processed but my confidence in using them is rapidly going downhill because of the difficulty in getting a response from anyone there. I would strongly suggest that they re-consider using Royal Mail to deliver too.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I paid for before noon next day delivery but the order did not arrive until two days later. I have emailed the company twice regarding a refund of the fee paid for the quick delivery but they have not replied. One star is too generous for this shoddy service but sadly zero stars is not offered as an option. If you are desperate for items next day and are prepared to pay for it, use another company as this lot don’t give a dam.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Hi Compatible ink not working and I informed same day and request for return back. No reply. Totally waste of money Rashpal Singh”
Helpful Report
Posted 1 year ago
Jaqueline Carver
Verified Buyer
“Never received them , sent numerous emails without an answer will never use again”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“25% of my order was missing have sent an email but no reply from them won’t be yawing them again just a rip off”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“guaranteed to work with my printer but does not”
Helpful Report
Posted 1 year ago
printerinkdirect.com is rated 4.1 based on 5,346 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request