printerinkdirect.com Reviews

Name: printerinkdirect.com
Address: 126 West Regent Street, Glasgow
Rating: 4.14

4.1 Rating 5,346 Reviews

78 %

of reviewers recommend printerinkdirect.com

4.1

Based on 5,346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About printerinkdirect.com:

Printer ink, direct to you. Buy your cheap printer ink cartridges, laser toner cartridges from our safe online store. Fast free delivery with all orders over £20 on inkjet supplies and laser consumables. For great deals and savings on original and compatible cartridges, visit the website now. We stock brands from Epson, HP, Canon and many more.

Visit us at printerinkdirect.com to see our range.

If you have any questions feel free to email us at sales@printerinkdirect.com

printerinkdirect.com 5 star review on 29th July 2024

Ernie Green

printerinkdirect.com 5 star review on 30th May 2024

Anonymous

printerinkdirect.com 5 star review on 6th January 2024

John Keeble

printerinkdirect.com 5 star review on 27th December 2023

Jonathan Mark Collins

printerinkdirect.com 5 star review on 14th August 2023

Irene Bunce

printerinkdirect.com 5 star review on 10th July 2023

Arthur Moloney

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've got a Epson 640 and it wouldn't accept the comparables I purchased of you.”

Helpful Report

Posted 2 years ago

“I was really disappointed that the inks I got didn’t work in my printer. When I was ordering I was asked to put in the make and model of my printer and suggestions for cartridges came up. However when I received them and they didn’t work I’ve searched again and you don’t actually stock them. Why didn’t the website say that in the first place so I didn’t spend £18 unnecessarily?”

Helpful Report

Posted 2 years ago

“Very dissatisfied with Printer Ink Direct. I ordered 2 packs of ink and only received 1 pack. Also, they sent the wrong cartridges, and they would not fit my printer. I emailed them to report this. and had no response whatsoever. I emailed a second time, but still no response. Wouldn't touch them with a barge pole in the future. Fortunately, I paid with PayPal, and they were brilliant. I raised a complaint with them and had an instant refund. Thank you, PayPal.”

Helpful Report

Posted 2 years ago

“The cartridges I was sent don't work in my printer. I emailed the sales team to see if they could send the correct ones and they haven't replied at all. The cheap cartridges are useless to me now.”

Helpful Report

Posted 2 years ago

“Couldn't fault the delivery but really annoyed with customer service as ink cartridges would not print emails sent no reply so i would not be reccomending them to my friends or family purchased from another supplier ink cartridges worked perfectly”

Helpful Report

Posted 2 years ago

“Unfortunately have to provide a poor review as my overall experiene ended up being poor. Ordering was fine, delivery was quick but one of the toners wasn't working, Magenta said it still needed replacing despite being brand new. Tried contacting Printer Ink Direct by email three times and by online chat 3 times but never received a response. No phone number seemed available so i was stuck unable to print which was pretty frustrating.”

Helpful Report

Posted 2 years ago

“Still not received my item”

Helpful Report

Posted 2 years ago

“As my order was placed on 3rd Feb and not recived nearly 3 weeks later, I put a review of Trust Pilot and I have emailed and chat lined at least 3 to 4 times to Printer Ink Direct with no response. They do not supply a telephone number. Eventually I contacted my credit card company who agreed that under the circumstances they would run a check to reclaim my payment which had been taken immediately after I ordered. I added this information to my Trust Pilot review. I should have checked for scams at the start but when I did, I could see from the amount of very poor reviews that you should not use this company. Strangely, a few days after my credit company started to check them out, my ink cartridge arrived. Obviously, as it was urgent when I first ordered it on 3rd Feb, I had by this time ordered from a different company and had received the cartridge within 2 days. If I could be bothered, I would ask for a refund and send the item back at their expense but it has been such a lot a trouble already I can't be bothered. It proves they do not look at any emails or chat line messages from customers as I specifically emailed them not to send this item as I had, had to buy another but it was still sent. DON'T USE THEM THEY ALMOST APPEAR NOT TO EXIST.”

Helpful Report

Posted 2 years ago

“My Canon MG 5751 does not accept the ink cartridges you provided despite consulting the internet and trying several different methods. I emailed you several days ago about the problem but I got no reply whatsoever.”

Helpful Report

Posted 2 years ago

“I emailed after realising I'd made a mistake and ordered the wrong ink, they ignored my email and then sent it anyway- no information about how to return- so very poor service”

Helpful Report

Posted 2 years ago

“We ordered a drum kit and the ink cartridge for Brother MFC-7440N but the cartridge does not work and requested a refund and have not heard anything since.”

Helpful Report

Posted 2 years ago

“Zero response from the customer service team. Cheap ink comes at a price, and it's not all that cheap to start with.”

Helpful Report

Posted 2 years ago

“Are you kidding me? AVOID AVOID AVOID I think perhaps you would like to disable this automatic email you send asking for a review? I have a return, I’ve contacted you several times but nobody responds. My credit card company now is taking up this issue.”

Helpful Report

Posted 2 years ago

“Unfortunately I paid for next day delivery and then got an email to say my delivery was rescheduled to 1 week later...then on that day I got an email to say my delivery had been rescheduled again to 1 day later.”

Helpful Report

Posted 2 years ago

“I have sent you three emails to say that the ink cartridges for my Epsom XP-322 printer are not the right ones. The black cartridge is too big so doesn't fit and the coloured ones are incompatible so my printer won't accept them. I have asked your company how I can return them to you but up to now have received no reply and then you have gone and asked me to give you a review... Priceless!!!”

Helpful Report

Posted 2 years ago

“bought two ink cartridges. Neither work. printer doesnt recognise them. Now off to buy ink.... disaster.”

Helpful Report

Posted 2 years ago

“Need to get in touch, please supply Telephone Number to j.a.shaw2201@gmail.com or ring 079426868”

Helpful Report

Posted 2 years ago

“Rubbish, wrong cartridges arrived, no response from supplier. £100 down the drain.”

Helpful Report

Posted 2 years ago

“ink did not fit ink all over the place in end threw it all away very unhappy”

Helpful Report

Posted 2 years ago

“NO CUSTOMER SERVICE AT ALL, YOU CAN NOT GET IN CONTACT WITH THEM EITHER! THE INKS I HAVE PURCHASED DO NOT WORK ON MY PRINTER, DESPITE THEM BEING "100% COMPATIBLE" AS PER THEIR WEBSITE. I HAVE TRIED EMAILING, CALLING THEIR VIRTUAL OFFICE AND NOTHING! COMPLETE WASTE OF £169! I WISHED I HAD READ REVIEWS FROM OTHER PEOPLE... AVOID AVOID AVOID!!”

Helpful Report

Posted 2 years ago

printerinkdirect.com is rated 4.1 based on 5,346 reviews