Pretty You London Reviews

Name: Pretty You London
Address: Danielle House, Danielle House, Manchester
Rating: 4.72

4.7 Rating 1,648 Reviews

93 %

of reviewers recommend Pretty You London

4.7

Based on 1,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

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Pretty You London 5 star review on 9th December 2025

June Nelson

Pretty You London 5 star review on 5th December 2025

June Nelson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality slipper, the straps don’t work and constantly fall off. As I was gifted these for Christmas the customer services offered no support. Overpriced and cheap product”

Helpful Report

“Faulty slippers no support on how to send them back”

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“The Slippers were too small I payed too return them and haven't had a refund yet not satisfied at all. Since I write this review still no refund”

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“Received the Dolly slippers which stretched within 2 days.Customer service were not interested and kept repeating the same script saying they had to be in perfect condition a4nd still with tags on,which is completely unrealistic as you have to walk around for a while to gauge how good and comfortable they actually are.”

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“I didn’t order, nor receive anything, so am worried that I received a “review your recent purchase” email.”

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“Ordered slippers which showed in stock. As they were due to be delivered received an email saying they were out of stock despite showing in stock on the website, Requested a refund and 10 days and 4 emails later the refund is still showing as pending. Shocking customer service and no response to emails sent, avoid!”

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“It's been weeks and my item never turned up”

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“They fell apart with in the first use absolutely terrible”

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“Not happy at all. This is twice now I was sent the wrong sizing Somehow once you’ve ordered the order changes in the computer, and when I did my first order couple months ago it cost me $150 to return them to you. They had me take a video to prove what was going on. I’ve never heard back from anybody. Terrible customer service !! can you please make sure I didn’t get charged twice for the blue one this time I ordered a 12 and they sent me an 8 - too small- I now have the 12 so I want to make sure I’m not charged twice. As this is the second time you’ve made the mistake I will not be sending the wrong order back in the post, as I said last time it cost me $150. Disgraceful with no Offer to make my life easier They said I would get credit when I made my next order. Well I ordered last week and no credit was applied.”

Helpful Report

“Delivery time excessive would not recommend the company. Emailed them over a week ago also, unfortunately I still await a reply.”

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“£50 was taken very quickly out of my account The pyjamas did not arrive I rang to find out they did not have my choice in stock Still waiting for the money to be returned to my account Said it could take up to a week Usually when l return items l can see it in pending on my account that day and in my account the next day”

Helpful Report

“I'd like to no were an order I placed recently is . This was a gift for a friend who is having chemotherapy! It has been a week and nothing has arrived. My email sophie.shackleton@mail.com”

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“Would love to be able to comment on the product, but as it hasn't actually been sent to me yet I can only rate the service - which is poor given how long it's been since I placed the order.”

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“Ordered and received on 22/5/23 and they’re already broken the part what goes over your door has come away from the base so they’re unwearable. It’s a shame as this must be my 5th pair as I absolutely love them”

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“I have not received the slippers, where are they??!!”

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“This chemise was called Raven and so I expected it to be black but it was very grey!! Also the cost of this chemise was £45 and quite frankly I was so disappointed when it arrived and the material looked like something of a Chinese website. It was definitely not work £45 more like £8”

Helpful Report

“I bought a bamboo night gown but it is not at all what expected. Bottons were loose and the material quality is bad and way too thin. I wore it 3 times already and it is full of bobbles. Based on my experience, I cannot recommend this product further even though the design is so unique.”

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“Ordered wife's Christmas present 10/12 - no sign, RM tracking no help Chased by email 19/12 - no reply, pretty poor effort you”

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“Disappointed! Ordered two weeks ago, still haven't received goods! Never again will I buy from this company!”

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“My order was supposed to be delivered on Monday 12th December. Kept getting texts from DPD, first they had the parcel then there was a delay then the parcel was returned to pretty you. I emailed to ask what was happening. So far no reply . Not impressed”

Helpful Report

Pretty You London is rated 4.7 based on 1,648 reviews