Pretty You London Reviews

Name: Pretty You London
Address: Danielle House, Danielle House, Manchester
Rating: 4.72

4.7 Rating 1,971 Reviews

93 %

of reviewers recommend Pretty You London

4.7

Based on 1,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

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Pretty You London 5 star review on 18th July 2026

Jacqueline Fletcher

Pretty You London 5 star review on 7th March 2026

June Nelson

Pretty You London 5 star review on 7th February 2026

Nicola Crowe

Pretty You London 5 star review on 13th January 2026

June Nelson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service.”

Helpful Report

“The item I received was faulty and the fabric has torn after one wear. I have completed the online returns portal. It says the fault will be reviewed but this has not happened. Poor service.”

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“I have not received the pyjamas and the Royal Mail tracker says the product was at the main hut on 7th Jan 2025 . I can't not get e reply from Royal Mail to its whereabouts Please help !!!!!”

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“Still not received order dated 28/12/24 despite several emails!”

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“I cannot comment on the dressing gown as despite ordering on the 27th December and following up after a week, then 2 weeks I have no tracking update and no dressing gown .. really poor, no updates forthcoming and no goods.”

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“Order says it has been shipped. I have not received and nor have i got a response back when asking where my order is as it’s been over 48 hours.”

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“The quality of the cheap bathrobe, after wearing it 2 times it looked bad, I tried to wash it so that it wouldn't fade, I washed it according to the instructions, so it shrank in size, so you will get a bad thing that will deteriorate even before the first wash and will shrink after washing, I don't recommend it, I'm disappointed, and the employees also refused to make a return it”

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“I ordered these slippers On December 3rd 2024. It is now janurary 11th 2025 and I still have not recived my order. No updates or anything, just silence.”

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“Poor quality slipper, the straps don’t work and constantly fall off. As I was gifted these for Christmas the customer services offered no support. Overpriced and cheap product”

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“Faulty slippers no support on how to send them back”

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“The Slippers were too small I payed too return them and haven't had a refund yet not satisfied at all. Since I write this review still no refund”

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“Received the Dolly slippers which stretched within 2 days.Customer service were not interested and kept repeating the same script saying they had to be in perfect condition a4nd still with tags on,which is completely unrealistic as you have to walk around for a while to gauge how good and comfortable they actually are.”

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“I didn’t order, nor receive anything, so am worried that I received a “review your recent purchase” email.”

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“Ordered slippers which showed in stock. As they were due to be delivered received an email saying they were out of stock despite showing in stock on the website, Requested a refund and 10 days and 4 emails later the refund is still showing as pending. Shocking customer service and no response to emails sent, avoid!”

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“It's been weeks and my item never turned up”

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“They fell apart with in the first use absolutely terrible”

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“Not happy at all. This is twice now I was sent the wrong sizing Somehow once you’ve ordered the order changes in the computer, and when I did my first order couple months ago it cost me $150 to return them to you. They had me take a video to prove what was going on. I’ve never heard back from anybody. Terrible customer service !! can you please make sure I didn’t get charged twice for the blue one this time I ordered a 12 and they sent me an 8 - too small- I now have the 12 so I want to make sure I’m not charged twice. As this is the second time you’ve made the mistake I will not be sending the wrong order back in the post, as I said last time it cost me $150. Disgraceful with no Offer to make my life easier They said I would get credit when I made my next order. Well I ordered last week and no credit was applied.”

Helpful Report

“Delivery time excessive would not recommend the company. Emailed them over a week ago also, unfortunately I still await a reply.”

Helpful Report

“£50 was taken very quickly out of my account The pyjamas did not arrive I rang to find out they did not have my choice in stock Still waiting for the money to be returned to my account Said it could take up to a week Usually when l return items l can see it in pending on my account that day and in my account the next day”

Helpful Report

“I'd like to no were an order I placed recently is . This was a gift for a friend who is having chemotherapy! It has been a week and nothing has arrived. My email sophie.shackleton@mail.com”

Helpful Report

Pretty You London is rated 4.7 based on 1,971 reviews