Pretty You London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
The website had loads of colours in stock and the sale price made a number of purchases very cost effective.
”
- Terry Dolan
“
Lovely pyjamas , so soft and light , would recommend , just out of my normal price range
”
- Julie Tredgett
“
If you are on the fence about the price point of Pretty You London, take it from someone who has tested them long-term: the durability is exceptional, and the fabric is pure luxury.
”
- Jacqueline Fletcher
“
My dressing gown is beautiful - exactly what I wanted. The colour, fabric and
fit are perfect and I look forward to wearing it. The delivery time was amazingly fast!
Thank you Pretty You!
”
- Maureen Watts
“
Really quick delivery
Lovely light cooling soft fabric but also warm have ordered 2! A lighter and heavier set ready to get colder
”
- Kerry Smith
“
Prompt delivery and wonderful pjs ,as advertised, great fit and feel. Would definately highly recommend to friends and family . Many thanks 🤗
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- Fiona Dickson
“
Pretty slippers and excellent returns policy. My replacement size was on its way as soon as I returned the unsuitable ones.
”
- Anonymous
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Love the dressing gown, love the returns bag and the ethical ethos.
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- Jan Darrell
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I have many items from Pretty You and it is easy to order online and returns use the same lovely packaging they came in, (Quite different to most companies ) and just posted into the post box.
”
- Wendy Evans
“
Manufacturing defect and awaiting refund
I ordered two lace kimonos at the same time.
”
- Anonymous
“
I spent £90 on an item, shortly after it was discounted by 60%. The retailer refuses to refund the difference. The only option is to return the original and buy the discounted item. Disappointing.
”
- John C
“
I was lucky to receive a lounge wear suit as a gift last year, christmas 2024.....it fit perfectly. So I thought I would treat myself to another, but in a different style.....there is no doubt on quality,but it was so small it was like a straight jacket. So very disappointed......such a shame that a different style is not true to size. But sending back was easy, and I have received a refund. Thank you
”
- Marlene Graham
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Very good service, and excellent products
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- Geoffrey Fenner
“
Absolutely beautiful Pyjamas great breathable material super soft great fit so very comforting i had chocolate brown in a size 18 im normally 20/22 and these have lots of give . customer service was fantastic and great packaging well thought out . Thank you x
”
- Anonymous
“
Excellent service from start to finish, quality of the goods perfect so thank you.
”
- Paul Dempster
