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Pretty You London Reviews

4.7 Rating 1,482 Reviews
A-
Happiness Grade
Company Reviews Product Reviews
1,573
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Read Pretty You London Reviews

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

Price
93.02%
- Excellent
Delivery
98.20%
- Fast
Returns Process
70.00%
- Average
Refunds
50.00%
- Average
Customer Service
94.41%
- Good
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Pretty You London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

93.02%
Industry Average
“ Luxury slippers at discount price . Well pleased ”
- Jacki Howard
“ Very nice fluffy slip on slippers. Great thick sole so extremely comfortable and very cushioned. Pretty colour. Very good price. Very good quality. ”
- Elaine Sayle
“ Absolutely love it - fits perfect looks good and a great price - quick delivery very happy perfect for those hot nights! ”
- Bernadine Draper
A

Delivery - Fast

98.20%
Industry Average
“ All good delivered swiftly Packaged well, prompt delivery. ”
- Patricia Nassau-Williams
“ Great customer service and speedy dispatch & delivery! ”
- Anonymous
“ Fast fuss free delivery. Lovely packaging. Great customer service. Would buy from Pretty You London again. Thank you. ”
- Lisa Gibbins
B-

Returns Process - Average

70.00%
Industry Average
“ I have many items from Pretty You and it is easy to order online and returns use the same lovely packaging they came in, (Quite different to most companies ) and just posted into the post box. ”
- Wendy Evans
“ PY is my go-to for sleepwear. Excellent products at good prices. Easy returns and exchanges. The bamboo nightwear is a lifesaver. Comfy and cool to sleep (and lounge) in. Would love to see more colours in the cotton modal chemise.. ”
- Sheila Norris
“ Great service and delivery in great reusable bags and ease of returns if required. This s my 2nd set of these pjs. Love them as am size 18 with short legs, so crop style bottoms great for me. Love the feel, they keep me cool as necessary and can be used as cool set of lounge wear due to them being quite stylish win win for me! ”
- Rhona Kennedy
D

Refunds - Average

50.00%
Industry Average
“ Wasn’t happy with quality of item I chose but promptly got a full refund from a friendly customer support lady so would consider buying again. ”
- Patrick Skelton
“ Would not purchase again, slippers are not true to size & you have to pay postage back which then makes a refund pointless Very poor service ”
- Anonymous
“ Still waiting for my refund! Handling charges are too expensive. ”
- JILLIAN Dempsey
A

Customer Service - Good

94.41%
Industry Average
“ Beautiful pj’s excellent service ”
- Kerry Bevington
“ Great customer service and speedy dispatch & delivery! ”
- Anonymous
“ Fast fuss free delivery. Lovely packaging. Great customer service. Would buy from Pretty You London again. Thank you. ”
- Lisa Gibbins
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