Pretty You London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Loved my two pairs of pyjamas, very good quality, perfect fit and perfect price .. thank you Pretty You ☺️
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- Jean Tuttle
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Packed beautifully and amazing quality and value for the price.
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- Anonymous
“
Good quality for a good price
Very satisfied with Pretty You London.
Totally not satisfied with Fed Exx
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- Karin Hage
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Very good and convenient site, easy to order. Very well packed in a nice bag and quick delivery.
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- Anonymous
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very plesed with my purchase, well packed and speedy delivery.
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- Anonymous
“
Easy to purchase and the item was delivered in good time. Absolutely love that the delivery packaging is reusable, you simply pop it in the post to be sent back and used again. Fantastic idea and encourages me to shop with them again!
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- Anonymous
“
Pretty slippers and excellent returns policy. My replacement size was on its way as soon as I returned the unsuitable ones.
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- Anonymous
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Love the dressing gown, love the returns bag and the ethical ethos.
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- Jan Darrell
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I have many items from Pretty You and it is easy to order online and returns use the same lovely packaging they came in, (Quite different to most companies ) and just posted into the post box.
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- Wendy Evans
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I was lucky to receive a lounge wear suit as a gift last year, christmas 2024.....it fit perfectly. So I thought I would treat myself to another, but in a different style.....there is no doubt on quality,but it was so small it was like a straight jacket. So very disappointed......such a shame that a different style is not true to size. But sending back was easy, and I have received a refund. Thank you
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- Marlene Graham
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Wasn’t happy with quality of item I chose but promptly got a full refund from a friendly customer support lady so would consider buying again.
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- Patrick Skelton
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Would not purchase again, slippers are not true to size & you have to pay postage back which then makes a refund pointless
Very poor service
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- Anonymous
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Quick delivery .. really good service
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- Josephine Westover
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Provided quality goods and great service
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- Anonymous
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The service was excellent and i particularly like the mail bag which can be returned for reuse at no cost to the shopper.
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- Anonymous
