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Pretty You London Reviews

4.7 Rating 1,356 Reviews
B
Happiness Grade
Company Reviews Product Reviews
1,453
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Read Pretty You London Reviews

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

Price
92.86%
- Excellent
Delivery
98.40%
- Fast
Returns Process
62.50%
- Average
Refunds
40.00%
- Difficult
Customer Service
93.55%
- Good
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Pretty You London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

92.86%
Industry Average
“ I’m really happy with the delivery and quality of these pretty sliders and bag. I bought them as a gift for my friends birthday and I’m sure she’ll love them . Pretty You London never disappoints on quality, price and delivery, they are a great company ”
- Margaret Donnell
“ Really good price for the quality it also arrive fast would highly recommend. ”
- Aubrey Creed Myles
“ Beautiful PJ’s was a pleasure to gift these to my mother in law for her birthday. Lovely quality and perfect delivery and price for me ”
- Deborah Imlach
A

Delivery - Fast

98.40%
Industry Average
“ Ordering and delivery very easy. Packaging felt luxurious! ”
- Andrea Cox
“ Always find easy ordering and prompt delivery fabulous service and gorgeous stock ”
- Helen Goodacre
“ Swift delivery, quality products, they feel great ”
- Anonymous
C

Returns Process - Average

62.50%
Industry Average
“ Great service and delivery in great reusable bags and ease of returns if required. This s my 2nd set of these pjs. Love them as am size 18 with short legs, so crop style bottoms great for me. Love the feel, they keep me cool as necessary and can be used as cool set of lounge wear due to them being quite stylish win win for me! ”
- Rhona Kennedy
“ Super nice clothes and materials. Very easy for exchanges and returns. ”
- Anonymous
“ This is one of the easiest companies I have dealt with for ordering, exchange and returns. ”
- Margaret O'Hagan
E

Refunds - Difficult

40.00%
Industry Average
“ Would not purchase again, slippers are not true to size & you have to pay postage back which then makes a refund pointless Very poor service ”
- Anonymous
“ Still waiting for my refund! Handling charges are too expensive. ”
- JILLIAN Dempsey
“ The Slippers were too small I payed too return them and haven't had a refund yet not satisfied at all. Since I write this review still no refund ”
- Bernard Rooney
A

Customer Service - Good

93.55%
Industry Average
“ Great product very prompt service. ”
- "Denise Bailey" Bailey
“ Fantastic quality as always, Great service, I would highley recommend. ”
- Sandra Hall
“ Always find easy ordering and prompt delivery fabulous service and gorgeous stock ”
- Helen Goodacre
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