Pretty You London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Lovely pyjamas , so soft and light , would recommend , just out of my normal price range
”
- Julie Tredgett
“
If you are on the fence about the price point of Pretty You London, take it from someone who has tested them long-term: the durability is exceptional, and the fabric is pure luxury.
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- Jacqueline Fletcher
“
Lovely slippers bought in the sale, such a good price.
My second pair that I have purchased. Good solid sole to wear outside too.
I am usually a size 4 but I always size up with slippers.
”
- Kathryn Lester
“
Prompt delivery and wonderful pjs ,as advertised, great fit and feel. Would definately highly recommend to friends and family . Many thanks 🤗
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- Fiona Dickson
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Quick delivery. Beautifully package. Soft and so comfortable pjs. Will definitely buy more!
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- Anne-Marie Gilfillan
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Quick delivery and lovely slippers
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- Anonymous
“
Pretty slippers and excellent returns policy. My replacement size was on its way as soon as I returned the unsuitable ones.
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- Anonymous
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Love the dressing gown, love the returns bag and the ethical ethos.
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- Jan Darrell
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I have many items from Pretty You and it is easy to order online and returns use the same lovely packaging they came in, (Quite different to most companies ) and just posted into the post box.
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- Wendy Evans
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I spent £90 on an item, shortly after it was discounted by 60%. The retailer refuses to refund the difference. The only option is to return the original and buy the discounted item. Disappointing.
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- John C
“
I was lucky to receive a lounge wear suit as a gift last year, christmas 2024.....it fit perfectly. So I thought I would treat myself to another, but in a different style.....there is no doubt on quality,but it was so small it was like a straight jacket. So very disappointed......such a shame that a different style is not true to size. But sending back was easy, and I have received a refund. Thank you
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- Marlene Graham
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Wasn’t happy with quality of item I chose but promptly got a full refund from a friendly customer support lady so would consider buying again.
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- Patrick Skelton
“
Absolutely beautiful Pyjamas great breathable material super soft great fit so very comforting i had chocolate brown in a size 18 im normally 20/22 and these have lots of give . customer service was fantastic and great packaging well thought out . Thank you x
”
- Anonymous
“
Excellent service from start to finish, quality of the goods perfect so thank you.
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- Paul Dempster
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Great customer service kept informed and fast delivery.
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- Anonymous
