Pretty You London Reviews

Name: Pretty You London
Address: Danielle House, Danielle House, Manchester
Rating: 4.71

4.7 Rating 726 Reviews

93 %

of reviewers recommend Pretty You London

4.7

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

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Pretty You London 5 star review on 29th March 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the past, I've always been happy with my slippers that you don't carry anymore or are out of stock. I've always worn a 7 and the slipper that I ordered was too big. When I went to return the slipper and contacted you the return to ship out of the Country was more expensive to return. In the past, I never had this issue.”

Helpful Report

“My order - 204643 - was returned to you via Royal Mail on 27/1/24 and I have not yet heard from you regarding this item being received and my refund being processed. I am presently not in a good position to comment upon my customer service as this is still outstanding.”

Helpful Report

“So disappointed in the quality of the bamboo PJ's. I wear the shirt to bed but not the trousers, and you can tell. It's become bobbly, lost its shape, and multiple buttons have come off. It just looks old. Definitely not recommending this to anyone..”

Helpful Report

“Very disappointed, placed an order before Christmas and still not been received. Have contacted Pretty on two occasions, no reply. Would now think twice about shopping with them. Shame, I like the look of the products.”

Helpful Report

“Not happy - made a purchase on line then recieved an email offering me 20% off the same product! Tried to respond but to no avail. Still paid full price.”

Helpful Report

“Liked the website and the delivery bag. Was disappointed with customer service - needed to return my item which was bought as a gift due to mark at the very front so could not gift it. They would not compromise on a courtesy return. Sad to quibble of £3.00 label. Was happy to return my item and will be aware not to shop here again. Other places that sell nightwear at these prices gift wrap too - so will return to use them. Overall disappointing.”

Helpful Report

“My order has been returned I bought them as a gift and they are a really bad fit unfortunately. I was a bit disappointed by them for the price and the packaging I felt should of been more luxurious”

Helpful Report

“Hi, Hope you are doing well. I want to let you know that I bought some clothes from your site recently, They have already been delivered, but afraid to say that two pairs of my sandals, I mean the red one and the navy blue one , also the shorts of my pajamas have some problems.I’m going to attach the pictures of them. My recommendation is to exchange them or to give me refund. Looking forward to hearing from you . Warmly , Andisheh”

Helpful Report

“Smelly material so washed before wearing and lots of colour in the cool hand wash. Also on the large size so beware.”

Helpful Report

“One of the balls has come undone already. I had to sew it up 😩”

Helpful Report

Pretty You London is rated 4.7 based on 726 reviews