Pretty You London Reviews

Name: Pretty You London
Address: Danielle House, Danielle House, Manchester
Rating: 4.71

4.7 Rating 739 Reviews

93 %

of reviewers recommend Pretty You London

4.7

Based on 739 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

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Pretty You London 5 star review on 29th March 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my items, beautiful and great quality. For the price range I did expect it to come beautifully packaged rather than just placed in a dull grey delivery bag so I gave 4 stars as I felt it took some of the luxury away.”

Helpful Report

“First time using the website but slippers I've ordered from other sellers have been great.”

Helpful Report

“I have three pairs of these pyjamas and they are so comfortable. The fabric is very soft too, the colours are lovely. I do have a gripe though, after several washes (washed according to instructions) they have piled (bobbled)and that is why I have given the pj's 4 stars. The fit is spot on and I have received compliments from my family when wearing them.”

Helpful Report

“Initially, getting the desired colour for the items was a problem. All alternatives suggested we’re out of stock. Only after we had almost given up was an alternative colour suggested, which although not ideal, was acceptable. Shows rather poor stock control and lack of knowledge of Which colours are popular and likely to be sold out.”

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“Quite nice, though the lace came apart from the body the first time I put it on and I had to mend it. All in all nice fabric but very very expensive.”

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“Lovely cosy loungewear.”

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“I bought these for wearing around the house as I work from home, and my feet get cold when sitting at my laptop for long periods. They look very cute, and are very warm, so serve the purpose. There is just one downside to them, after wearing for two weeks with socks each time, the furry insole has flattened meaning that I can now feel the rubber patterning of the sole. I have had to buy some fleece insoles to add padding to make them more comfortable. Service from Pretty You London was great, from ordering to receipt.”

Helpful Report

“Love the bamboo pyjama set, soft and cosy. One star off for bottoms being way too long (even with long legs) so have to roll elastic twice not to trip on them. Otherwise would be 5 star!”

Helpful Report

“The Bamboo pyjamas are made of soft stretchy material which is very gentle on skin. I have only worn mine once but slept well in them. Had an Issue with sizing, particularly the jacket sleeves which were much too long. Opted to exchange for a smaller size, while the jack is a perfect fit the pants wastband is a bit too tight for comfort. Would have preferred to have been able to mix the top and bottom sizes. Having to pay for returns when the sizes are not a good fit add to the overall cost of the product and can be off putting.”

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“Lovely and comfortable slippers. But one of the jewelled adornments was not attached, so had to get out needle and thread and sew on!”

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“This is my second purchase from PY. I love their stylish nightwear which is a cut above what you can find on the high street. I just wish that the fabrics were easier to iron as the feather print PJs I bought take ages. There was a problem with the first nightshirt sent but PY were very good about resolving this.”

Helpful Report

Hi there, I'm sorry for the delay in our reply. Thank you so much for your review. I'm glad we were able to resolve the issue with your nightshirt and I'm sorry about the problem you experienced. I hope you continue to enjoy your stripe nightshirt. Thanks again, Lou Pretty You London

“Good service. Prompt delivery service . I’m very happy with my goods . I will be placing further orders . Thank you 😊”

Helpful Report

Hi Debra, Thanks for your review and I'm sorry we're only just acknowledging it. We hope you're enjoying your Amelie slippers and Bamboo PJ set. Thank you for your custom. You're supporting a small British company when you order with us so we're grateful. Thanks again, Lou Pretty You London

“Utterly gorgeous slippers. Comfy, glamorous and they make me happy.”

Helpful Report

Hi Carole, Thanks for being such a wonderful customer! We'd love to have you back again soon. thanks Lou

“Bamboo pyjamas arrived quickly. They look as good as online and are a very flattering shape. However within a week four of the five buttons had dropped off, one when I was just standing in the kitchen. Also the garment is sewn together quite poorly. It’s black so not that noticeable and fine for me but I wouldn’t buy them as a gift for anyone else. The quality of the garment doesn’t match the cost, just under £45.”

Helpful Report

Hi Alison, Thanks so much for your review and I'm sorry to hear about the issue with your nightwear. I've emailed you directly about this problem but I'd like to advise further on this matter. We started to get a bit of feedback on the batch of nightwear that your order was fulfilled from, about the buttons being poorly fastened. At this point, we stopped selling the nightwear and arranged for a third party company to inspect each individual button on the remaining stock from that batch. We paid for each button to be re-attached more solidly. When we were confident the issue had been corrected, we put the garments back on sale. Since this stock has now sold through, we've had a redelivery from a different manufacturer. This range of stock was sufficiently checked and we've had no feedback about the buttons on this stock. Regarding the stitching, this isn't something we've heard of before so I'm sorry to hear this. As I say, I've been in touch by email to try to restore your faith in our service. Many thanks Lou

“I bought the bamboo pj’s for my daughter who has cancer and she loved the softness of the material as her skin is sensitive. Unfortunately the buttons fell off, which is very bizarre nowadays and the pj’s were not cheap. Other than that, my daughter loved them.”

Helpful Report

Hi Angie, Thank you for your review and I'm very sorry to hear you had a problem with the buttons on your order. I've messaged you directly to see how we can help resolve this issue. Many thanks Lou Pretty You London

Pretty You London is rated 4.7 based on 739 reviews