Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,980 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,980 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers 5 star review on 25th June 2025

Anonymous

Prestige Hampers 5 star review on 24th June 2025

Jennifer Christine Lloyd

Prestige Hampers 5 star review on 22nd June 2025

Barbie Harrison

Prestige Hampers 5 star review on 21st June 2025

Roxanne Ellis

Prestige Hampers 5 star review on 27th April 2025

Elizabeth Darling-Mortimer

Prestige Hampers 5 star review on 23rd April 2025

Anonymous

Prestige Hampers 5 star review on 19th December 2024

Christine Locke

727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sadly disappointed it didn't arrive on 5th October when it should and as it was a gift rather disappointed”

Helpful Report

Posted 2 years ago

Hello Carol, Thank you for your review. We are very sorry to hear that there was a delay in your hamper being delivered. This is very disappointing to hear. We have located your order and a member of our customer support department has contacted you via email. Best wishes Katie

Posted 2 years ago

“Ordered the wine and cheese slate. Absolutely shocking service!!!. Arrived 2 days late, missed my mums birthday, no message card, no bottle of wine and the crackers box was already open and looks like it was just thrown in the box.”

Helpful Report

Posted 2 years ago

Hello Steven, Thank you for your review. We are very sorry to hear that your order was delayed and there were missing items from the hamper. We would like to look into this for you. We have located your order and a member of our customer support department will contact you via email. Warm regards Tom

Posted 2 years ago

“Actually I meant to send a very disappointing email to you. My friend sent me a picture of the fruit basket and it was so poor. Only half full with dull looking fruit and not presented well at all. I was actually embarrassed when they took a picture and sent it to me as a thank you.”

Helpful Report

Posted 3 years ago

Hello Laura Roberts, Thank you for your review, we are sorry to hear about the upset in regards to the hamper you have ordered. I have located your order and personally emailed you to help resolve this for you. We are sorry for any upset caused. Warm regards Katie

Posted 3 years ago

“Really disappointed. Ordered a hamper for next day delivery it was very important it was deliver then. Not only was it not delivered, nobody could tell me when it would be delivered. All they knew was it had been processed. Very very poor customer service”

Helpful Report

Posted 3 years ago

Hello David, Thank you for your review, we are sorry for the delay in your order being received. I have located your order and can see that one of our customer support team members and yourself have resolved the issue. Warm regards Tom

Posted 3 years ago

“If I’m totally honest - disappointing ! My dear friend had an accident was rushed to hospital , I couldn’t be there for her as we were in our way to the airport - I googled fruit basket , Prestige Hampers came up first , offering next day delivery ( Saturday 20th) - paid extra for that - it arrived today 22nd ! My friend loved her fruit basket but I’ll be going elsewhere in future - delivery unreliable”

Helpful Report

Posted 3 years ago

Hello Louise, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and passed the feedback to our dispatch manager for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“This hamper never arrived at Christmas time even after they sent me a message confirming that it was. 8 months later I still haven't received a refund for the hamper.”

Helpful Report

Posted 3 years ago

Hello Terri, Thank you for your review, we are sorry to hear the hamper was not delivered on this occasion. If you could please email us at enquiries@prestigehampers.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 3 years ago

“We didn't receive it”

Helpful Report

Posted 3 years ago

Hello Hayley, Thank you for your review, we are sorry to hear there was a delay in your order being received. If you could please email us at enquiries@prestigehampers.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 3 years ago

“Arrived day later which was a shame as it was a birthday gift .. the cheeses were all melted too such a disappointment”

Helpful Report

Posted 3 years ago

Hello Jayne, Thank you for your review, we are sorry to hear our courier service has let you down on this occasion. I have located your order and can see that one of our customer service team has arranged a resend of the order as an apology. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Ordered a hamper it arrived warm had to throw it all away , emailed immediately got a generic we are dealing with it message , three days later got the offer of replacement ( no apologies) they said avoid perishable items and as we do not drink not much on offer , said we would try again , they have just arrived and the same has happened !! The cold packs are thoroughly defrosted and food warm Never again , so disappointed i would not recommend”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience on this occasion. I have located your order and can see that our customer service team and dispatch manager are looking further into this for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“No effort was made to redirect my order within 30 minutes of ordering, when I realised my niece would not be home for a week. I contacted the company as soon as I discovered this, to be told that it was too late to change it as I’d paid for next-day delivery. The plants and chocolates I bought her have now been sitting outside her house for a week, either dead or stolen. Very disappointed. I don’t know whether it was a nice present or not!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear our customer service was unable to help on this occasion to amend the order. I have located your order and can see that they are looking into this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Father’s Day hamper didn’t arrive on the agreed date. I was then told it would arrive the next day - it didn’t. Despite messaging my concerns all I received from PH was a note asking “How did we do?””

Helpful Report

Posted 3 years ago

Hello Steven, Thank you for your review, we are sorry to hear the hamper you ordered still hasn't been received. We would like to resolve this for you with our dispatch manager. If you could please email us at enquiries@prestigehampers.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 3 years ago

“Ordered an item on 26th May to be delivered 28th..item has still not arrived it's now 31st. No tracking details at all so can't follow it up.”

Helpful Report

Posted 3 years ago

Hello Sandra, Thank you for your review, we are sorry to hear your order was not delivered on this occasion. I have located your order and can see that one of our customer service team has arranged a resend of the order as an apology. we are sorry for any inconvenience and upset caused. Warm regards Tom

Posted 3 years ago

“Very disappointed. Ordered on 26th seeing the next day delivery since its for my friend who is very sick. Today its 30th and until now, the package isnt delivered. Next day delivery didn’t happen. Tracking info was not updated. Still no news. Only when I contacted the company, they asked me to wait for 28th, and then no response from the customer service. no customer service, or even acknowledgment.”

Helpful Report

Posted 3 years ago

Hello Bless, Thank you for your review, we are sorry to hear your hamper was not received. I have located your order and can see that one of our customer service team has arranged another hamper to be delivered for a later date as an apology. we are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Ordered on Sunday for next day delivery. The order confirmation email confirmed Monday delivery as does the website when ‘tracking order’. It’s now Wednesday and although a tracking reference was on the website from Monday, no order received and Royal Mail shows an error. Contacted customer service who stated (and I quote their wording) that orders after a cut off time do not get allocated on their system and so they are not aware. So basically had I not chased they would not have been aware I placed an order on their website and I would never receive although I had made payment. Sounds rather odd that an order can be placed and their system does not record an order if not placed before a certain time, doesn’t it?”

Helpful Report

Posted 3 years ago

Hello Joaquin, Thank you for your review, we are sorry to hear you had placed your order after the cut off time requested. I have located your order and I can see our customer service team has resolved this for you. we are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Ordered a hamper for delivery on a specific date but the hamper did not arrive as it ‘got lost’ in the mail despite it being a tracked parcel. Customer service was very disappointing when I raised this issue with them. I will not be using Prestige Hampers again”

Helpful Report

Posted 3 years ago

Hello Alasdair, Thank you for your review, we are sorry to hear your order wasn't delivered on the requested date chosen. I have located your order and can see that one of our customer service team member has arranged a resend for you as an apology. we are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Sadly disappointed. Ordered a fruit and cheese selection for a friend just out of hospital. Next day delivery didn’t happen. Which is fine, we could have waited another day. Tracking info was not recognised. Waited a further day and still no news. Only when I contacted the company did I get informed my hamper wasn’t even available. In the world of fresh produce, I fully appreciate items change or become unavailable, but how long would I have waited? The goods all look fantastic. But no customer service, or even acknowledgment. I’ve had to get a refund, as I even asked what else was available and like my previous question, it wasn’t even acknowledged.”

Helpful Report

Posted 3 years ago

Hello Jan, Thank you for your review, we are sorry to hear your order was out of stock so you had to cancel. I have passed this feedback regarding the customer service to the manager for her to look into further. we are sorry for any inconvenience and upset caused. Warm regards Katie

Posted 3 years ago

“Hi. Sorry to say your Hamper turned up a day after the consumption date of the pork pie. Please check ref: 06155683 / P765270. My father could not eat his birthday present. Can you please refund me the cost. Please see the attached document. Thank you.”

Helpful Report

Posted 3 years ago

Hello Peter, Thank you for your review, we are sorry to hear there was a delay in your order being received which resulted in your father not being able to enjoy his birthday gift. I have located your order and can see that one of our customer service team has helped resolve this for you. We are sorry for any upset caused. Warm regards Katie

Posted 3 years ago

“Pork pies very tasty, but despite ordering 2 months in advance to ensure the hamper was ready for a special bday, it did not turn up. When we chased it I was told I'd ordered too late for the cut off...2 months in advance? We were argued with and still haven't received an answer other than we shouldn't have been able to order a Monday delivery. We were given £10 off a future hamper, not good enough when I don't want to order from them again. Recieved no money off for a 2 day late parcel. Would not recommend.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry this was your experience on this occasion. I have located your order and can see that our customer service team is looking into this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“A birthday hamper was delivered a day late, ruining the special day. It was ordered a week in advance so there was no excuse. I will never buy from them again.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your birthday hamper was delivered late. This is very disappointing to hear. We would like to investigate this for you, If you could please provide me with your order number so I am able to locate your order and come back to you with the best resolution suitable for you. Warm regards Rosie

Posted 3 years ago

“Ordered with them twice now and neither time have they arrived on time. I've had to chase and only then do they send the order out. On both occasions it has ruined a birthday surprise. Therefore I cannot recommend.”

Helpful Report

Posted 3 years ago

Hello Becky, Thank you for your review, we are sorry to hear both hampers you had ordered never arrived on time. I have located your order and can see that one of the customer service team has helped resolve this for you. We are sorry for any upset caused. Warm regards Katie

Posted 3 years ago

Prestige Hampers is rated 4.7 based on 33,980 reviews