CNM Online Reviews

Name: CNM Online
Address: Unit 2, North Point Business Park, Off Selby Road, Unit 2, North Point Business Park, Off Selby Road, Eggborough
Rating: 4.80

4.8 Rating 626 Reviews

98 %

of reviewers recommend CNM Online

4.8

Based on 626 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01977663331

Email:

cnmservice@cnmonline.co.uk

Location:

Unit 2, North Point Business Park, Off Selby Road,
Unit 2, North Point Business Park, Off Selby Road
Eggborough
DN14 0JT

CNM Online 5 star review on 21st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recieved item after being out of stock for month, fitted to find leaking. No alterntive offered still waiting for item to be fixed”

Helpful Report

Posted 7 months ago

Hello Ian. I regret to hear that you were not satisfied with the product and service provided by us, we offer our sincerest apologies for this. One of our team members did contact you to explain that the product you ordered is supplied with a guarantee and site service from the manufacturer themselves. This means that any fault with the product is to be dealt with by the manufacturer, not our company. We have sent you the details to contact the manufacturer so that they can provide a solution for your issue. If you did not receive this email or have any further questions, please contact us and we will be happy to help.

Posted 7 months ago

“The mirror I bought was not like the picture on their website. When I asked to return it they said they would investigate but they did not respond to any further emails. Stay away from these crooks.”

Helpful Report

Posted 2 years ago

“Bought towel radiator for disabled bathroom. Asked for exempt VAT rated purchase. Was told by saleslady that her accounts department said to pay full then they would contact me for VAT refund. I informed her thats not how it works. She insisted thats what the accounts department said. After purchase, still no contact from accounts department for VAT back! Either incompetence by saleswoman, account team or lying??”

Helpful Report

Posted 2 years ago

Hello Andrea, Sorry to hear you are not satisfied with our service. After looking into your order, it was requested that we would require you to send us through a VAT exemption form/proof to enable our accounts department to process this for you. We haven't yet received these forms from you to enable us to refund you the VAT. Please do feel free to give our customer service team a call and we can obtain the documentation we require and get this sorted for you immediately. Thank you CNM Team

Posted 2 years ago

“I ordered a part, they sent a different one so I phoned them and they said it was an error. They sent the same wrong part again, I phoned them they asked for a photo. They then said they no longer made the part I wanted but hadn't deleted it from the catalogue but instead of telling me just sent something else. Absurd waste of money and time.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review our companies customer services. We are sorry to hear you were not satisfied with our customer service. I can confirm after looking at your order notes a refund was made immediately to you upon us discovering the part needed was no longer available. We apologies for any inconvenience caused. CNM Team

Posted 3 years ago

“Was sent the wrong item, so it's been returned. Still waiting for my refund. Not happy with service.”

Helpful Report

Posted 3 years ago

Hello, We are sorry you were not satisfied with our service. Please contact our customer service team who will be more than happy to assist you with this issue and give confirmation of your refund. Thank you, CNM Team

Posted 3 years ago

“These soap dispensers leak so not very good”

Helpful Report

Posted 3 years ago

Hello, We are terribly sorry to hear you are not satisfied with our product. Please contact our Customer Service Team and we will arrange repair or replacement. Thank you for taking the time to review CNM Online. Your feedback is highly appreciated. CNM Team

Posted 3 years ago

“The company sells dispensers that are not suitable for use and do not communicate this to customers upon purchase . They then refuse to help once they have your money . A few pictures as attached and caused by alcohol gel !! Laughable ….just poor quality . BEWARE !!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review CNM Online. Your feedback is highly appreciated. We feel duty bound to reiterate that on our website, it categorically states that Isopropyl is not suitable for this particular dispenser. May we also add that we did endeavor to resolve the issue by recommending an alternative product, suitable for Isopropyl. Thank you CNM Team

Posted 3 years ago

“STILL WAITING ON REFUND TAKING OVER 2 MONTHS”

Helpful Report

Posted 4 years ago

Hello Myles, Sorry to hear your unhappy with our service. We received your order back to us on the 5th March, we refund orders within 30 days of items being sent back to us when not suitable. This has now been refunded which is well within the 30 days of our refund policy. Please take care. CNM Online

Posted 4 years ago

“Product arrived on time and well packaged however the customer service for this company is very poor, I have sent submitted twice a question on how to return as it was advised to submit on their "online portal" and heard no response and its been 2 months!!!!!!! One of the questions was closed without any response! VERY VERY POOR CUSTOMER SERVICE!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave CNM a review. Sorry to hear your experience hasn't been up to our usual standards this time round. Please could you send an email to our customer service team cnmservice@cnmonline.co.uk and hopefully we can get this sorted for you. CNM Team

Posted 4 years ago

“CNM okay. Survey received today the 6th July . Marked closing date 30th June winner announced 3rd July . Should have gone to Specsavers .”

Helpful Report

Posted 6 years ago

“Response was very quick and Josh who sorted it out for me was very good at keeping me informed”

Helpful Report

Posted 8 years ago

“I ordered a small item for delivery. It was not delivered and when I contacted Prestige Radiators they suggested that delivery had failed because no one had been in (No card recording any failed delivery was left by the postman) and that I attempt to track it through the post office. Having paid postage, I take that to include delivery and suggested that responsibility for tracking the package rested with them. I offered the company the choice of recovering the package and making delivery or refunding the money; they chose the latter, but there is still no sign of the money being refunded to my account.”

Helpful Report

Posted 8 years ago

CNM Online is rated 4.8 based on 626 reviews