CNM Online Reviews

Name: CNM Online
Address: Unit 2, North Point Business Park, Off Selby Road, Unit 2, North Point Business Park, Off Selby Road, Eggborough
Rating: 4.80

4.8 Rating 669 Reviews

98 %

of reviewers recommend CNM Online

4.8

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01977663331

Email:

cnmservice@cnmonline.co.uk

Location:

Unit 2, North Point Business Park, Off Selby Road,
Unit 2, North Point Business Park, Off Selby Road
Eggborough
DN14 0JT

CNM Online 5 star review on 21st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The black metal fin radiators are perfect for installing below large windows or tight spaces. Great quality and look fab 👍”

CNM Online 5 star review on 4th January 2022

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Posted 2 years ago

Thank you for taking the time to review CNM Online. Your feedback and customer photos are highly appreciated! CNM Team

Posted 2 years ago

“Great service quick delivery”

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Posted 1 week ago

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Posted 5 days ago

“Before I leave my review I want to say what’ I think good customer service actually is! Every company can sell a good product. Every good product manufacturer can have issues, it’s how you deal with those issue, that shows good customer service. Bought a De’Longhi Fivy, Oil Filled Radiator back in 2020. Unfortunately, it developed an electrical fault, contacted customer services at CNM and they organised a replacement part, which was fitted and tested within 24hrs. Obviously, I’m happy that I didn’t have to buy a new radiator, having it repaired was considerably cheaper and helps that little bit for the environment by not having to replace the whole unit. That’s great customer service, thank you and keep up the good work.”

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Posted 2 weeks ago

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Posted 1 week ago

“Excellent company to deal with! We have purchased a number of their oil-filled finned radiators; the quality is excellent, which is followed up with a great service support. I cannot fault them!”

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Posted 2 weeks ago

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Posted 2 weeks ago

“Excellent customer service from both Wendy and Ian. So helpful and radiators are fab”

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Posted 2 weeks ago

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Posted 2 weeks ago

“Great service from placing order to receiving”

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Posted 2 weeks ago

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Posted 2 weeks ago

“Lovely customer services team. Delivered next day, thank you”

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Posted 3 weeks ago

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Posted 3 weeks ago

“I would like to commend CNM Online for its outstanding service and quality products. My recent experience there was marked by exceptional customer support, where staff members demonstrated both knowledge and attentiveness to my needs.”

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Posted 1 month ago

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Posted 1 month ago

“Very efficient”

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Posted 1 month ago

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Posted 1 month ago

“One of the radiators was damaged on delivery and the help centre lady said because I opened the box it was my responsibility and cost to send it back, After quoting the sales of good act, this was then quickly rectified by the manager, But I suggest reading through the terms and conditions before purchasing.”

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Posted 1 month ago

Hi John, Firstly, may I take this opportunity by thanking you for your honest and candid review. All feedback is taken seriously and is acted upon to improve the customer experience. We have been distributing the Delonghi Fivy radiators since 2017 and to be honest it is very rare we have any problems with the quality or performance of the brand. The Fivy Oil Filled Radiators are dispatched directly from the manufacturer in Italy. Due to their popularity, large quantities are sold and logistically every radiator cannot be unboxed and repackaged prior to despatch. They are inspected by the quality control team at Delonghi before we receive them, with assurances that we are in receipt of a high calibre product. Having said that, it must be accepted that any manufactured product can slip through the proverbial net at the quality control stage. Also, John to make you aware, the Delonghi fivy is a sustainable product, unlike most electrical panel heaters sold in the UK. Every part can be repaired or replaced. In Fact, we are repairing radiators sold back in 2017, rather than replacing them. We are very saddened to hear that the experience with the Delonghi Fivy radiator did not meet your expectations. We did collect and replace the said item which I hope was to your satisfaction.

Posted 1 month ago

“Great product and customer service”

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Posted 1 month ago

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Posted 1 month ago

“Very quick response - delivered the next day - well packaged.”

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Posted 1 month ago

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Posted 1 month ago

“prompt delivery”

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Posted 1 month ago

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Posted 1 month ago

“Good customer service after one of my heaters developed a problem.”

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Posted 1 month ago

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Posted 1 month ago

“prompt and fast delivery”

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Posted 1 month ago

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Posted 1 month ago

“Great product, very happy”

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Posted 1 month ago

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Posted 1 month ago

“No complaints here. Great service and quick, free delivery.”

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Posted 2 months ago

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Posted 2 months ago

“Been look for this and actually purchased 2 from another provider which was extremely poor quality. This product is excellent I’m so pleased I’m going to buy another 3 Excellent service, fast and i even received a pen really recommend”

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Posted 2 months ago

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Posted 2 months ago

“Fantastic customer service, as always thank you”

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Posted 2 months ago

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Posted 2 months ago

“Excellent product, great service and delivery”

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Posted 2 months ago

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Posted 2 months ago

“Had exactly the item needed and was served with Great service”

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Posted 2 months ago

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Posted 2 months ago

CNM Online is rated 4.8 based on 669 reviews