Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,154 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“great service, delivered exactly as ordered but the flowers were rather disappointing. Not such a bountiful bouquet as pictured with less colour. Tried to send a picture but the review page doesn't allow it !”

Helpful Report

Posted 5 months ago

Hello Ian, Thank you for taking the time to share your feedback. We're glad to hear that you were pleased with the service and delivery. However, we're sorry to learn that the bouquet did not meet your expectations in terms of fullness and color. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kindly include some photos of the bouquet and we would be happy to look into this for you. Best wishes, Rosie

Posted 5 months ago

“The £5.99 delivery charge didn’t appear until I had paidcharge”

Helpful Report

Posted 5 months ago

Hello Steve, Thank you for your review! We appreciate your feedback regarding the delivery charge. We understand that unexpected costs can be frustrating. We do try and make this as clear as possible. However, your comments will help us improve the clarity of our pricing information. Best wishes, Rosie

Posted 5 months ago

“Flowers were lovely on arrival but did not last more than 3 days before wilting. Very disappointed!”

Helpful Report

Posted 5 months ago

Hello Fabio, Thank you for sharing your thoughts with us. I’m glad to hear that you loved the flowers upon arrival, but I’m genuinely sorry to hear they didn’t last as long as expected. We strive for quality, and it’s disappointing when our blooms don’t meet that standard. If possible, please email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kindly include time-stamped images of the bouquet, and we will be happy to look into this for you. Best wishes, Katie

Posted 5 months ago

“You have some wonderful gifts and flowers on offer but I found your website very complicated and difficult to navigate. HOWEVER I will probably use you again. Happy Trading !!!”

Helpful Report

Posted 5 months ago

Hello Carolyn, Thank you for your feedback! I'm glad to hear you like our gifts and flowers. I apologise for the issues you experienced while navigating our website and appreciate your patience. We're constantly working to improve the user experience, and your comments will help us in that process. It's great to know you'll consider us again! Best wishes, Katie

Posted 5 months ago

“Too many pop-ups on website and repeated upselling attempts are annoying. Additionally, for "Get Well Soon" category, my wife suggests that "non-intervention" offerings should be increased. E.G. self-contained flowers that don't need to be put in a vase or arranged in any way, as poorly people often don't have the inclination or energy to be processing flowers.”

Helpful Report

Posted 5 months ago

Hello Derek, Thank you for your feedback. I apologise for the frustration caused by the pop-ups and upselling attempts on our website. We appreciate your thoughts on improving the "Get Well Soon" category as well. We always strive to enhance our offerings based on customer suggestions, and your idea for self-contained flowers is certainly noted. Best wishes, Katie

Posted 5 months ago

“Tulips sent from my son on Saturday now all died on Wednesday only lasted 4 days very disappointing”

Helpful Report

Posted 5 months ago

Hello Christine, Thank you for sharing your experience with us. I’m genuinely sorry to hear that the tulips you received wilted so quickly. We always aim to provide blooms that last and bring joy, and it’s disappointing to know we fell short this time. I can see that our customer service team is already looking into this for you. Best wishes, Rosie

Posted 5 months ago

“Very disappointed with Prestige. I placed this order as soon as I found out that my sister, Julie Childs funeral was being held at The David Greedy funeral home 2.30pm U Ktime Feb 17 2024. They were not delivered in time for the funeral. Gord Woods”

Helpful Report

Posted 5 months ago

Hello Gord, Thank you for sharing your experience, and I’m genuinely sorry to hear about the timing issues surrounding your order. I can only imagine how disappointing it must be not to have the flowers arrive when they were needed most. We rely on third-party couriers for deliveries, but I understand that this can lead to unfortunate and frustrating situations. Your feedback is valuable, and we will certainly review our processes to prevent such issues in the future. Best wishes, Katie

Posted 5 months ago

“Worst flowers ever ordered Delivered on the 14th 2 roses dead on the 15th Absolute disgrace”

Helpful Report

Posted 5 months ago

Hello, I’m really sorry to hear about your experience with the flowers. It’s disappointing to learn that some of them arrived in less-than-ideal condition. We strive to ensure the quality of our products, and I regret that we did not meet your expectations this time. Your feedback is important to us, and we will address these issues moving forward to enhance our service. I can see that our customer service team have responded to your email. Best wishes, Katie

Posted 5 months ago

“Disgusted have not received my flowers cost me a fortune will never use this site again”

Helpful Report

Posted 5 months ago

Hello, I'm truly sorry to hear that you haven't received your flowers. I understand how frustrating this must be, especially after making a significant purchase. I can see that our team did reach out on the 5th of February. I have also reached out via email. Best regards, Ellie

Posted 5 months ago

“Very good service, delivered next day as promised, a little underwhelmed by what arrived compared to the picture online, seems extremely expensive for what actually turned up. Other half was happy with them, but i think a more accurate description of what to expect would be better.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your thoughts with us. I’m glad to hear that the delivery was prompt and that your other half was happy with the flowers. However, I’m sorry to learn that the product did not fully meet your expectations based on the online presentation. We appreciate your feedback regarding the accuracy of our descriptions, and I assure you that we’ll take it into consideration as we continually strive to improve our service. Best wishes, Katie

Posted 5 months ago

“A little disappointed. The flowers were a gift for my mother on her birthday. I paid for next day before 1pm delivery and weren’t received until 4pm. The flower were not as what was shown in the image.”

Helpful Report

Posted 5 months ago

Hello Alicya, Thank you for taking the time to share your experience. I'm truly sorry to hear that the delivery timing and the quality of the flowers didn't meet your expectations, especially for such a special occasion as your mother's birthday. We always aim to provide beautiful arrangements that reflect what our customers see on our website. Your feedback is invaluable to us, and we will be reviewing your comments to ensure improvements moving forward. Please could you send us some images of the bouquet, including a birds-eye view image, to enquiries@prestigeflowers.co.uk, so we can look into this for you. Best regards, Ellie

Posted 5 months ago

“The interface isn't comfortable. Extras and flower images are too small and appear like a pile of little bit tricky information.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback regarding our website. I’m sorry to hear that you found it uncomfortable and that the images appeared too small. We strive to create a user-friendly experience, and it’s disappointing to learn that we fell short in this aspect for you. Your comments about the size of the images and overall layout are valuable, and I will be sure to pass them along to our team as we explore ways to enhance our site. Best regards, Tom

Posted 5 months ago

“I am very disappointed with Prestige flowers. I feel completely ripped off. It cost me $108 US dollars and some change, to send my friend in the UK flowers and a teeny tiny bottle of champagne. She sent me a picture of what she received. It looked like someone went to the store, bought a bunch wrap of tulips and a twig of baby’s breath and shoved it in the vase. For this price, it should have at least been a full bottle of champagne. Never again!”

Helpful Report

Posted 5 months ago

Hello Poppy, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear that your experience with Prestige Flowers did not meet your expectations. It’s disheartening to learn that the arrangement sent to your friend appeared lacking. We always aim for our customers to feel that they’re receiving value for their purchases, and I regret that we didn't achieve that for you this time. We advise on the website about the size of the bottle when selecting it. If you haven't done so already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We’d be happy to look into this for you. Best wishes, Tom

Posted 5 months ago

“I ordered flowers for my sisters 60th a week before the actual date, however the flowers arrived a day late”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience with us. I’m really sorry to hear that the flowers for your sister's 60th birthday arrived a day late. We know how important it is for our deliveries to be timely, especially for special occasions, and it’s disappointing when we miss the mark. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Tom

Posted 5 months ago

“Due to long distance circumstances sometimes being a struggle, my opportunism was ignited and thought this flower courier was the solution. I was pleased to find out that the delivery was efficient and on time, I’ll give them that. Although they say to not judge a book by its cover, this was effectively overturned immediately. I was distraught to find out, through my girlfriends Mother that the flowers themselves had died within 12 hours. This is not only hugely embarrassing but has also certainly put a strain on my relationship. I will not be ordering again. If anyone has any recommendations please do let me know.”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your experience with us. I’m glad to hear that the delivery was efficient and on time, but I sincerely apologise for the disappointment regarding the flowers. We strive to provide fresh arrangements, and it's disheartening to learn that this wasn’t the case for you. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Ellie

Posted 5 months ago

“Flowers look great. But had issue with payment. Used live chat for help butagent did not respond.”

Helpful Report

Posted 5 months ago

Hello Stu, Thank you for taking the time to share your thoughts with us. I’m glad to hear that you loved the flowers! However, I apologise for the inconvenience you experienced with the payment and the live chat assistance, our live chat is closed over the weekend. We value your feedback, as it helps us improve our customer service. Warm regards, Ellie

Posted 5 months ago

“Disappointed that it took nearly 2.5 days to deliver even though we had paid / requested a next day order. The flowers didn’t really resemble the colour scheme ordered either.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback regarding your recent order. I completely understand your disappointment with the delivery timing and the colour scheme not matching your expectations. We strive to meet our customers’ requests, and I regret that we did not deliver to the standard you anticipated on this occasion. I have reached out via email to look into this further for you. Warm regards, Ellie

Posted 5 months ago

“I RECEIVED A DELIVERY AT CHRISTMAS. MY GRANDSON SENT ME FLOWERS. THIS IS HOW IS GOT THEM .”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback regarding your Christmas delivery. We appreciate you sharing your experience with us and understand how special receiving flowers can be. If there’s anything specific about your order that you would like us to address, please feel free to reach out. Your satisfaction is important to us, and we’re here to help! Warm regards, Katie

Posted 5 months ago

“Ordered A January Bouquet for a friend. Paid extra £5 for medium Bouquet. What was sent was the standard Bouquet. Disappointed I have to say.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. I'm sorry to hear that the bouquet you received did not meet your expectations, especially after paying for a medium size. We understand how disappointing this can be, as we strive to provide our customers with the best possible experience. Please reach out to us directly so we can assist you further and address your concerns. Best wishes, Ellie

Posted 6 months ago

“Lovely looking bouquets which I hope live up to expectation! I found it difficult to order and the site confusing - too many options, add ons etc and while putting in the address of the recipient it kept clicking out so hope it will arrive at the right place on the correct date! Maybe would be easier not doing it on a phone….”

Helpful Report

Posted 6 months ago

Hello Marion, Thank you for your review. I’m glad to hear you found our bouquets lovely! I apologise for any difficulties you experienced while navigating our site – we understand how frustrating that can be. We appreciate your feedback about the ordering process and will certainly look into simplifying it for a smoother experience. If you have any concerns about your order's delivery, please don’t hesitate to contact us directly. Best wishes, Ellie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,154 reviews