Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,154 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had a gift a delivery of fresh flowers they were well packed a few of the stems of flowers were broken that was fine but the two roses were drooping and had brown petals on them on delivery. I have had them 5 days and the leaves in the flowers are going yellow. I have flowers from a supermarket every week and they last ages I am really disappointed”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback regarding the delivery of your flowers. I’m sorry to hear that some of the roses arrived in less-than-perfect condition and that the freshness didn’t last as expected. It’s understandable to feel disappointed, especially when you compare them to your regular supermarket purchases. Please could you contact us at enquiries@prestigeflowers.co.uk with the delivery postcode and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 6 months ago

“Do not buy these. Roses died immediately. I am so annoyed. Could have got better value at Tesco . Would never recommend”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. I'm very sorry to hear that the roses didn't last as you expected. I understand how disappointing it can be when flowers don’t meet the quality you were looking for. We strive to provide the best value and freshness to our customers and it sounds like we missed the mark with your order. Your comments are important to us, and we will use this information to help improve our service. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 6 months ago

“delivered promplty, seem fresh, but clearly much more basic version of what was on the photo online - I feel I payed 2.5 times flower shop price + delivery cost. Normally would give 2 star, but for the nice card included - giving 3 stars. Unlikely to use again.”

Helpful Report

Posted 6 months ago

Hello Artem, Thank you for taking the time to share your thoughts with us. I’m glad to hear that your order was delivered promptly and that the flowers seemed fresh. However, I’m truly sorry to learn that the arrangement fell short of your expectations compared to what you saw online. We always aim to provide beautiful and impressive arrangements, and it’s disappointing to know we didn’t achieve that for you. Your feedback regarding pricing and expectations is important, and we will definitely take it into consideration as we work to enhance our product offerings. I appreciate your understanding about the card, and I hope it added a personal touch to your delivery. Warm regards, Ellie

Posted 6 months ago

“Flowers are very nice. But don't opt for the chocolate. I imagine cat waste would taste nicer”

Helpful Report

Posted 6 months ago

Hello , Thank you for taking the time to leave your feedback. I’m glad to hear you found the flowers nice, but I'm truly sorry to learn that the chocolate did not meet your expectations. We strive to provide quality in all our offerings, and it's clear we missed the mark with that product. Your comments will be taken into consideration as we work to enhance our selection. We appreciate your honest insights and hope the flowers brought some joy, even if the chocolates didn’t live up to the same standard. Warm regards, Katie

Posted 6 months ago

“I would like to know the difference Between the normal size flowers and larger. I purchased larger ones for a special birthday. They've now came, late and not impressed with the size of them. Because they came late I had to go to mands but more flowers. These cost £35 and were far more superior to these which cost £50. Very disappointed.”

Helpful Report

Posted 6 months ago

Hello Elizabeth, Thank you for taking the time to share your feedback. I’m sorry to hear that the flowers did not meet your expectations, especially for such a special occasion. It can be disappointing when things don’t go as planned, and I understand your frustration with the delivery timing and the size of the flowers. If possible, please could you send us an image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 6 months ago

“Very small, I mean VERY small bunch of flowers. Certainly not worth £25. Hardly any flowers or greenery. Totally different from picture advertised. Very disappointed as it was sent as a gift.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the bouquet you received did not match your expectations, particularly regarding its size and the difference from the advertised image. It’s disappointing to know it fell short, especially since it was meant as a gift. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Tom

Posted 6 months ago

“The delivery was on time, so no problems with that. The price for what you get is ridiculous though. Utterly disappointed as there wasn't really anything to them. Totally not what they looked like on the picture, they were far more vibrant and full, and they weren't even for me! They were for my partner, luckily she liked them but for what I paid I'm astonished, and not in a good way. Sharen't be using again, sorry to say.”

Helpful Report

Posted 6 months ago

Hello Dan, Thank you for your feedback. I’m glad to hear the delivery was on time, but I truly regret that the flowers didn't meet your expectations. It’s important to us that our arrangements reflect the quality you see in our photos, and we’re sorry to learn that this was not the case for your order. I understand your disappointment regarding the value of money, and I appreciate your comments. Although it’s great to hear that your partner liked them, we want every customer to feel they’ve received a wonderful experience. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best regards, Rosie

Posted 6 months ago

“Flowers were beautiful but despite receiving message saying they would be delivered on my elderly friends birthday, the arrived a day late. Very disappointing.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. I'm glad to hear that the flowers were beautiful, but I truly regret that they arrived a day late and missed your friend's birthday. We understand how important timely delivery is, especially for special occasions. Your experience is important to us, and I will pass your comments to our team to help us improve our service. We appreciate your understanding and hope to have the chance to serve you better in the future. Best wishes, Katie

Posted 6 months ago

“The Service itself was Spot on, the flowers arrived on time. Sadly the Bouquet looked like they used the leftovers in the Florist Shop and nowhere near the offer…”

Helpful Report

Posted 7 months ago

Hello Kristin, Thank you for your honest review. We're thrilled to hear that our service met your expectations and that the flowers arrived on time. However, I'm truly sorry to learn that the bouquet did not reflect the quality you expected. We aim to provide only the best, and your feedback is invaluable in helping us achieve that. We'll certainly take your comments on board as we strive to improve our offerings. Thank you for sharing your experience with us. Best wishes, The Prestige Flowers Team

Posted 7 months ago

“Got ripped off was not allowed to fill in my discount code before you took my payment”

Helpful Report

Posted 7 months ago

Hello, Thank you for bringing this to our attention. We're sorry to hear about your experience with the discount code during the checkout process. We understand how that can be frustrating, and we’re always looking for ways to improve. Your feedback is invaluable in helping us make those enhancements. If you have any further questions or concerns, please feel free to reach out to our customer service team. Best regards, The Prestige Flowers Team

Posted 7 months ago

“Yor website remains cluttered and it is difficult to view the products prices withou srolling through the details. I hope the size I ahve ordered is delivered apprropriately given previous confusion. The discount voucher codes disapapeared during the frustraing order process. Still to b edelivered so I await my recipients feedback”

Helpful Report

Posted 7 months ago

Hello Allan, Thank you for your feedback. We understand how a cluttered website can be frustrating and appreciate your patience as we work to improve the user experience. Your concerns regarding the product sizes and discount codes are noted, and we'll strive to enhance our ordering process to make it smoother. We look forward to hearing your recipient's feedback once the delivery has been made. Best regards, The Prestige Flowers Team

Posted 7 months ago

“Pretty disappointed. I ordered a large "Happy Christmas" bouquet for a lovely work colleague & this is what was delivered - it bears very little resemblance to the picture on the website! Perhaps a passing donkey took a fancy to the foliage & only left a couple of straggly bits....?”

Helpful Report

Posted 7 months ago

Hello Micky, Thank you for taking the time to share your concerns. We’re so sorry to hear about your disappointment with the bouquet delivered to your colleague. This is far from the standard we strive to provide, and we understand how upsetting it can be when the product doesn’t match your expectations. We truly appreciate your feedback and will ensure it is passed on to the relevant team. Your comments are invaluable in helping us improve, and we sincerely apologise for falling short on this occasion. Best wishes, Tom

Posted 7 months ago

“I ordered flowers for my mum for Christmas last year I ordered them for Christmas eve they arrived 28th december and they were all dead obviously been on the van for 5 days without water never use them again”

Helpful Report

Posted 7 months ago

Hello Debbie, Thank you for sharing your experience, and I'm truly sorry to hear that your flowers arrived late and in poor condition. This is not the level of service we aim to provide, and I understand how disappointing it must have been for you and your mum during the holidays. We appreciate your feedback as it helps us identify areas for improvement. Best wishes, Ellie

Posted 7 months ago

“Flowers look lovely BUT buyers need to be aware that they may well end up buying the 'next size up' bouquet, that is, the more expensive one. The default size on the website is always 'medium' rather than standard.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review and for bringing this to our attention. I apologise for any confusion regarding the bouquet sizes on our website. We strive for transparency, and it’s important for us to ensure our customers are aware of the various options available. Your feedback is invaluable, and we will take it into consideration as we work towards improving our user experience. Please feel free to reach out if you have any further concerns or questions. Best wishes, Rosie

Posted 7 months ago

“I ordered a bigger bouquet but not a lot of difference in size and poor quality flowers. Will.not be using this firm again.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. I’m really sorry to hear that the bouquet you received did not match your expectations in size and quality. We strive to provide beautiful arrangements, and it’s disappointing to learn we fell short this time. Your feedback is important, and I would appreciate the opportunity to address your concerns further. If you could share some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, it would really help us improve our service. Best wishes, Katie

Posted 7 months ago

“My nephew's wife me photos and she said she was delighted with the flowers! My only complaint is the quantity! I paid an extra £10 for a larger bouquet!.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your thoughts with us. I’m thrilled to hear that your nephew's wife was delighted with the flowers! However, I completely understand your concern regarding the quantity, especially after paying extra for a larger bouquet. We aim to ensure all our customers feel satisfied with their purchases, and I appreciate your feedback on this matter. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 7 months ago

“Although the flowers are lovely and arrived in a nice box, I ordered a medium sized bouquet and was left rather underwhelmed when opening the box to see what can only be described as a small handful of flowers. Certainly not worth what was paid, and certainly did not look like the display picture”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I'm glad to hear you found the flowers lovely and appreciated the packaging. However, I apologize that the size of the bouquet did not meet your expectations. We strive to deliver arrangements that reflect their descriptions accurately, and I’m sorry we fell short in this instance. Your comments are important to us and will help us improve our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 7 months ago

“I have used you in the past and have had no problem but I ordered flowers for my friends birthday, although this Is not your fault, they were delivered by the post office, left them in a safe place but never left a card through the door to let her know, they text me but i obviously thought they had left a card. I text her this morning to wish her happy birthday and asked if she got the flowers , she hadn't but checked her gate and found them , she said the box was sodden due to the rain , but thankfully the flowers were ok , and said they were beautiful.”

Helpful Report

Posted 7 months ago

Hello Eileen, Thank you for taking the time to share your experience. We’re glad to hear that, despite the delivery hiccup, your friend found the flowers beautiful! We understand how important it is for deliveries to be handled properly and sincerely apologise for the inconvenience caused by the lack of notification. Your feedback is important to us and we will address this issue with our delivery partners to ensure a better experience moving forward. We appreciate your continued support and hope to deliver a flawless experience next time! Best wishes, Katie

Posted 7 months ago

“Unfortunately they were mostly withered on arrival at my parents house. And mother not impressed! Had to put most of them out, only the roses left”

Helpful Report

Posted 7 months ago

Hello Graeme, Thank you for sharing your feedback, and I’m truly sorry to hear about the condition of the flowers upon arrival. It’s especially disappointing to know they didn’t meet expectations for such a meaningful gesture. Flowers should arrive fresh and vibrant, and it’s clear that wasn’t the case here. We sincerely apologise for the disappointment caused to both you and your mother. I have reached our directly via email to look into this for you. Best wishes, Ellie

Posted 7 months ago

“Very Happy with the product. It’s the poor delivery. It was left by the front door in view from the street for over an hour. Also, if they only knocked louder, my 71 yo auntie would have heard it as she was home and be happily surprised. Anyway, disappointing that didn’t happen”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review and for bringing this to our attention. I'm glad to hear that you were happy with the product itself, but I'm genuinely sorry to learn about the delivery issues you experienced. It’s disappointing when our services don’t meet expectations, especially when it affects a special surprise. We appreciate your feedback regarding the delivery method and the effort made by our team. I will certainly share your comments with our delivery partners to ensure we improve in these areas. If there’s anything further we can assist you with, please feel free to reach out. Best regards, Rosie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,154 reviews