Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,153 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,153 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers delivered ok anniversary bouquet £50,3 days later flowers dead & dropping petals ,contacted prestige to be told they only offered a 3 day guarantee, I have bought garage flowers for much less money that lasted twice as long! Offered a £10 credit on my next order, will not be using them again.”

Helpful Report

Posted 2 months ago

Hello Andy, Thank you for your feedback. I’m really sorry to hear that your anniversary bouquet didn’t last as long as you would have hoped. We aim to provide top-quality flowers, so it’s disappointing to learn that we fell short in this instance. I understand your concerns regarding the guarantee, and your experience is valuable as we work to improve our service. Best wishes, Ellie

Posted 2 months ago

“Absolutely shocking service..... I used them now a couple of times the 1st time the flowers arrived abroad on the promised day .....the 2nd time the flowers arrived delayed ....I thought I would give them the benefit of the doubt and try them again for international mothers day ordered beginning of the week with delivery for Friday yet again the flowers haven't arrived on the committed day and will possibly arrive Monday a couple days old Absolutely shocking never again”

Helpful Report

Posted 2 months ago

Hello Mark, Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced with your recent orders. We always aim to deliver on time, so it’s disappointing to know we fell short on that promise for you. I completely understand your frustration, especially when it involves special occasions. Your feedback is essential as we work to improve our services, and I assure you it will be taken into consideration to prevent similar issues in the future. Best wishes, Ellie

Posted 2 months ago

“Extremely disappointed with their flower delivery service. Apparently next day is only available anywhere but Scotland. Twice now I have ordered from them where the date I selected for delivery was no issue until I had paid and then they changed the delivery date to a day or two later!! If you can’t deliver to that location next day, specify and do not process the payment. I could have ordered from someone else!!!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear about the disappointment you experienced with your flower delivery. I understand how frustrating it can be when expectations aren’t met, especially after placing an order with specific dates in mind. We aim to provide clear communication around our delivery options, and I regret that this wasn’t your experience. While occasional delays can occur when delivering to areas such as Scotland, Northern Ireland, and other remote locations, in this case, the date was adjusted because the order was placed after our 10pm cut-off for next-day delivery, as outlined by our team. If you’d like to discuss this further, please feel free to reach out to us directly. Best wishes, Ellie

Posted 2 months ago

“A birthday gift, whilst the lilies were fresh and in good condition, the roses were tired and poor quality with one broken. Certainly wouldn’t use or recommend this company. It would seem I’m not alone judging from other comments.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I’m genuinely sorry to hear that your recent experience did not live up to expectations. It’s disappointing when flowers intended for a special occasion aren’t in the best condition, and I truly appreciate you pointing this out. Your experience matters to us, and I would like to look into this further. If you could please email us at enquiries@prestigeflowers.co.uk with any details and images you may have, it would help us address the situation. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“recieved flowers from friends for my birthday quite dissapointing looked ok when they arrived but by the next day many were lifeless and some dead so dissapointed for me and my friends who sent them to me . Wont reccomend to anyone”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your recent experience with the birthday flowers. It’s disappointing when a gift from friends doesn’t meet expectations, especially when it’s meant to bring joy. Your comments about the flowers losing their freshness so quickly are concerning, and I appreciate you bringing this to our attention. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk with any details and images you may have. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“Hi, All previous experiences and quality of flowers / arrangements have been top quality. However today's delivery was not up to the usual standard. Order number - 8780371. The roses were wilted, small and browning, too much foliage and not enough flowers. There were 19 heads of roses and freesia. Sorry to complain bit as I said earlier not up to usual standards. Regards Jim”

Helpful Report

Posted 2 months ago

Hello Jim, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your recent order did not meet the high standards we've set and that you've come to expect from us. We aim to provide beautiful arrangements, and it's disappointing to learn that we fell short this time. Your comments about the condition of the roses and the balance of foliage are concerning, and I will pass on your feedback to our team for review. We want to ensure every bouquet creates joy, not disappointment. I have reached out via email to look into this and hopefully come to a resolution. Best regards, Ellie

Posted 2 months ago

“A medium delivery of Roses and Lillies is not as it is shown in the picture instead of a nice full bunch 5 roses and 4 lillies and lots of greenery not impressed as you expect more when you pay more especially for someones birthday”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent order did not match your expectations. We understand the importance of delivering a beautiful arrangement, especially for a special occasion like a birthday. It's disappointing to learn that what you received did not reflect the quality and fullness that we aim to provide. Your experience is vital in helping us improve our offerings and ensure that we deliver the best possible products to our customers. If not done already, please send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 months ago

“Easter flowers did not arrive on time despite ordering 3 days prior to delivery on the basis on a Next Day delivery service. No communication to advise order would be delayed, as such issued a query now 4 days late to be told no refund would be made available for either the order or delivery fee paid, they do not provide any delivery assurances despite paying for a Next Day premium delivery service. Very dissappointed in the policy and delivery communications or lack thereof, won't be recommending or using them again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience. We sincerely apologise that your Easter flowers did not arrive on time and that you were not notified of the delay. We understand how disappointing this must have been. While we do our best to meet all delivery expectations, especially around busy seasonal periods, unforeseen delays can occasionally occur. We regret that our communication fell short in this instance and that the resolution provided did not meet your expectations. Your comments regarding our delivery policy and service have been noted, and we will pass them along to the relevant team for review. Warm regards, Katie

Posted 3 months ago

“Had a bouquet of flowers delivered to us yesterday for a sloum event from friends. Although extremely pleased with receiving the gift we are very disappointed in the quality of the flowers as not going to be able to display for long as wilting already. Feel so sorry for friends who have spent so much for so poor product ..”

Helpful Report

Posted 3 months ago

Hello Ian, Thank you for sharing your experience with us, and I’m genuinely sorry to hear about the quality of the flowers you received. We take great pride in our products, and it’s disappointing to learn that we did not meet your expectations. Your feedback regarding the wilting flowers is very important, and it will help us improve our quality control. We want every recipient to enjoy their flowers for as long as possible, and we regret that this was not the case for you. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 3 months ago

“Beautiful flowers but completely wilted after 5 days, considering how much you pay I expected them to last longer, a supermarket bouquet bought three days before lasted longer. Was upset as they were a mother's day gift, very disappointed with the quality”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We're pleased to hear that you found the flowers beautiful, but we're truly sorry to learn that they wilted sooner than expected. We understand how disappointing this must have been, especially for a meaningful occasion like Mother’s Day. We appreciate your comments regarding the longevity of the bouquet and will be sure to share them with our team for review. If possible, we kindly ask that you send us photos of the flowers, including time stamps, taken within three days of delivery. This will help us investigate the issue further. Please include ‘REVIEW’ in the subject line when you email us. Best regards, Rosie

Posted 3 months ago

“Flowers were half dead and the bunch didn’t look anything like the pictures”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience. I'm very sorry to hear that the flowers you received were not in good condition and didn’t resemble what you expected from the images. We strive to provide high-quality products that bring joy to our customers, and it's disappointing to know we missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Rosie

Posted 3 months ago

“The image on your website compared to what I received were a world a part. I paid £40 + delivery for something you could buy from a supermarket for £10. The personalised note was also soggy. I can’t express how disappointed I was. Thankfully my wife laughed when she saw them as they looked so pitiful. I feel I’ve been taken advantage of by false advertising and scam pricing. Won’t be using again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not match what you expected, especially given the price point. It's disheartening to learn that both the arrangement and the personalized note did not meet our usual standards. Your feedback will certainly help us improve. Best wishes, Rosie

Posted 3 months ago

“Extremely disappointed with the bouquet, luckily I asked for a medium size instead of standard (ii would have been better at a petrol station) I measured the vase top as being 5” and in that was four geberas ,three large carnations and a stem of small orange Lilly heads of 4 and a small amount of filler.Not at all happy,fair enough if I had just left it as standard but to add an extra £5.00 was an insult.I used a £7.50 loyalty voucher,in fairness this was all it was worth,not nearly £30 as I paid.Won’t buy again from here,thankyou 😤”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your bouquet didn't meet your expectations, especially after selecting the medium size. We always strive to provide quality products and value for our customers, and your comments will be taken into consideration as we aim to improve our offerings. Best wishes, Rosie

Posted 3 months ago

“I didn't understand or indeed like that my total payment jumped an extra £5.00. After chechecking everything with my order. The total increased on pressing my confirm order? Please explain”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I’m sorry to hear about the unexpected increase in your total payment during the checkout process. I understand how frustrating this can be, especially when you're carefully reviewing your order. There could be various reasons for this change, such as the delivery charge or the size selected during checkout. I would encourage you to reach out to our customer service team, who can provide clarity on this matter and ensure that your experience is a positive one moving forward. Thank you again for bringing this to our attention. Best wishes, Ellie

Posted 3 months ago

“I ordered x 3 lots of flowers from website. X1 flowers had an issue with address. As soon as I realised I let them know . They ask for order number I send and the correct address. Flowers have been returned to them . I was on holiday I tried to sort but nothing happen. J rang them on return followers still not delivered . They say they are sorry they are unable to give a refund or delivery the flowers as its being returned to them. I spend over £ 100 with this order and they couldn't do anything for the order. I won't be be using thèm again.”

Helpful Report

Posted 3 months ago

Hello, I'm truly sorry to hear about the issues you faced with your order. It's understandable how disappointing it can be when an address error impacts your delivery, especially after spending a significant amount. We always recommend contacting us as soon as a problem arises, but I regret that our response in this instance didn't meet your expectations. We value your feedback greatly and will work on improving our communication and processes. Best regards, Katie

Posted 3 months ago

“Flowers delivered on 2nd April were clearly past their best (and likely surplus stock that had been used for Mother's Day - 2 days earlier). In registering a complaint (because after 2 further days most flowers had wilted) I find that I had previously received poor quality flowers in 2022 - when, in response to my complaint then, the company refused to accept that their flowers were not 'prestige' quality. Be careful - expensive for what, in my experience, twice, is nothing better than a local supplier.”

Helpful Report

Posted 3 months ago

Hello Steve, We’re very sorry to hear about your experience with the flowers you received. It's disappointing to know they did not arrive in the quality you expected, especially given your previous concerns. We strive to ensure that all our products meet high standards, and we deeply regret any confusion or dissatisfaction this has caused. Your feedback is important to us, and we will definitely take it into consideration as we aim to improve. Best regards, Katie

Posted 3 months ago

“This was an expensive bouquet and unfortunately, I would say, was not worth the money. When it was delivered, the flowers looked very dehydrated and although most of them perked up once in water, the roses didn't quite and several need brown petals to be removed. By day three, all but one of the roses were dead and 1/3 of the lisianthus. By day five, 2/3 calle lilies had also died, leaving very little remaining aside from the greenery. We followed the care instructions to the letter, snipping the stems at an angle on arrival and after three days, replacing the water and rinsing the stems. With all of those measures, I would expect good quality flowers to last a week- maybe not all of them, but a good majority. It is disappointing that these did not. It's poor value for money, and I doubt I will order from prestige again in the future.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback, and we're very sorry to hear that your bouquet didn’t meet expectations. We completely understand how disappointing it must have been to receive flowers that didn’t last as they should—especially after carefully following the care instructions. This certainly isn’t the standard we aim to uphold, and we sincerely apologise for the inconvenience and frustration caused. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 months ago

“Roses were going brown when arrived”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I'm truly sorry to hear that the roses arrived in less than perfect condition. It's always our aim to deliver fresh and vibrant flowers, and I understand how disappointing it must be to receive them that way. Your feedback is valuable to us, and I appreciate you bringing this to our attention. We are committed to improving our service and ensuring a better experience for our customers in the future. Thank you again for your input. Best regards, Rosie

Posted 3 months ago

“Had a beautiful bouquet of flowers delivered for Mother’s Day Saturday by Wednesday they had dropped Very disappointing Customer service unhelpful”

Helpful Report

Posted 3 months ago

Hello Katie, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the bouquet you received for Mother’s Day did not last as expected. I can understand how disappointing this must have been. Your feedback about our customer service is valuable, and I regret that we didn’t meet your needs during this time. We are constantly striving to improve and your comments will certainly help us in that effort. If you would like to discuss this further, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk and include your order number. We would like the opportunity to make things right. Thank you for bringing this to our attention. Best regards, Katie

Posted 3 months ago

“Rose buds were brown and had to be thrown out after 3 days. Customer services weren’t able to help because it has to be reported inside 3 days.”

Helpful Report

Posted 3 months ago

Hello, I'm really sorry to hear about the condition of your rose buds and understand how disappointing it must be to have to throw them out so soon. It's frustrating when our expectations for quality aren't met, and I apologise for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Ellie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 273,153 reviews