Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,784 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Disgusting company with appalling customer service! DO NOT USE!!!”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you for sharing your feedback. We are truly sorry to hear about your experience with us, and we understand how frustrating it must be when expectations are not met. We strive for high standards in service and customer satisfaction, and it seems we fell short in your case. Your insights regarding our customer service will be taken seriously as we continuously work to improve. Best wishes, Tom

Posted 1 year ago

“Ordered flowers for Christmas eve delivery and they got sent out straight away. Told that there was nothing they can do. All my fault. I triple checked the delivery date before hitting the place order button. Advice was contact parcel force and rearrange delivery. Great idea. Leave fresh flowers sitting for a month then have them delivered. Will no longer be using this company after years a loyalty to them. Terrible customer service.”

Helpful Report

Posted 1 year ago

Hello James, Thank you for taking the time to leave a review. We sincerely apologise for the experience you had with your recent order. This is certainly not the level of service we strive to provide, and we understand how disappointing this situation must have been for you, especially during such an important occasion. Your feedback regarding our delivery process and customer service is invaluable, and we will use it to enhance our services and ensure clearer communication moving forward. Warm regards, Tom

Posted 1 year ago

“Ordered them from here as they advertise next day delivery. THEY DO NOT. They can arrive within a five day window (in small print in their terms and conditions). This was a very sad birthday due to loosing family members and I was trying to cheer my sister up. I called and the woman on the phone just repeated "in our terms and conditions" - but you have to search for this. I will NEVER use this company again - wish you could give negative stars!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m very sorry to hear that your experience with Prestige Flowers did not meet your expectations. It’s understandable how disappointing this situation must have been, especially during such a challenging time. Your feedback about our delivery promise is noted, and we strive to ensure clarity in our terms and conditions, although I recognise this wasn’t your experience. I appreciate your comments about our customer service, and I assure you that we will use your feedback to improve our support for customers. Best wishes, Katie

Posted 1 year ago

“Flowers not delivered on time Flowers on website said that if you ordered by a certain time it would be next day delivery Flowers were to arrive on in the 26th November. I received tracing. Information that they had been dispatched and would arrive on the 26th November between 8 - 12pm . Flowers never arrived . Called to ask for a refund and was advised terms and conditions said they can’t guarantee next delivery. Company tracking info said they were out for delivery delivery but only being delivered today.”

Helpful Report

Posted 1 year ago

Hello Katie, Thank you for sharing your feedback. I'm truly sorry to hear about the issues you've faced with your order. We understand how frustrating it can be when promises aren't kept, especially when you're relying on us for timely service. We take your comments seriously and are continually working to improve our communication around delivery times in our terms and conditions. Your experience will help us better serve our customers in the future. Best wishes, Katie

Posted 1 year ago

“I wouldnt order from here. I Ordered flowers for my mum as a gift on friday morning. Paid for next day guaranteed delivery by 1pm so should have arrived by Saturday. They finally arrived on Tuesday afternoon. Disgraceful that you advertise guaranteed delivery and take payment for it when you can't provide the service you have charged for. A waste of £35 as they were starting to die by the time they were delivered!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience with us fell short of your expectations. We strive to provide reliable service, and it’s disappointing to learn that your order was delayed. Your comments regarding the quality of the flowers upon arrival are concerning, and we value your input as it helps us improve. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“DO NOT USE! Absolutely shocking customer service. I ordered flowers for my mum for the 6th of November. Numerous phone calls and emails and only until now someone has got back to me (27th November)… They have stated that the flowers were delivered yet , my mother and no one at the address has received the flowers ! Also no refund or any sort of negotiation to help me send these flowers to her. Never again , I spent 110$ on these flowers and absolutely nothing for return!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the difficulties you've encountered with our service. It's concerning to learn that your flowers were reported as delivered when they were not received, and I understand how frustrating this must be for you. Please know that your experience is not reflective of the standard we strive for at Prestige Flowers. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best wishes, Katie

Posted 1 year ago

“I will not buying from this company again the flowers arrived the day after my wife's birthday and only lasted 2 days. Rubbish quality I would have been better getting them from a supermarket.”

Helpful Report

Posted 1 year ago

Hello William, Thank you for your review. I’m really sorry to hear about the experience you had with your order. It's disappointing when something you’ve planned to celebrate a special occasion falls short of expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“I place an order with prestige flowers on Tuesday 19th of November. Requesting delivery to Northern Ireland for Monday 25th of November. The items did not arrive on this date, despite myself having paid extra for expedited delivery service. When I rang the customers service, the businesses view was this was covered under their T's & C's due to northern Ireland being classified as a 'remote area'. This somehow meant I should have accounted for an extra working day. This response is quite simply un-sustainable and fairly pathetic. I would have been perfectly capable of making alternative arrangements had I been notified by Prestige flowers or the courier that the original delivery date was not going to be met. Despite a very respectful and amicable conversation with a customer services employee from Prestige flowers this has been nothing short of a pathetic showing from prestige. No offer to at-least refund my cost or expedited delivery. I'd have been quicker picking a bunch of daisy's from the nearest round-about.”

Helpful Report

Posted 1 year ago

Hello Shaun, Thank you for sharing your experience with us. I sincerely apologise for the inconvenience you encountered regarding your order's delivery. It’s understandable to feel frustrated when expectations are not met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I regret that the communication around this delay fell short of your expectations and that you were left without prior notification. We always aim to provide clarity in our service, and your feedback regarding our terms and conditions will be taken into consideration as we work to improve. Best wishes, Katie

Posted 1 year ago

“I’ve used Prestige Flowers for quite a few years now. The flowers are beautiful and are always sent and received on time … wonderful company and would recommend them to anyone. 5 star company”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for your wonderful review! We’re so happy to hear that you’ve enjoyed our flowers over the years and that they arrive on time every time. Your recommendation means the world to us! We look forward to continuing to serve you in the future. Best wishes, Katie

Posted 1 year ago

“A joy to deal with. Flowers are extremely easy to order and always appreciated by the recipient: have happily bought postage for the next 12 months (a bargain).”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your fantastic review! We're thrilled to hear that you find ordering flowers with us a joy and that they are always appreciated by the recipients. It's wonderful to know that you're taking advantage of our postage offer for the next 12 months! We can’t wait to continue serving you with beautiful blooms. Best wishes, Katie

Posted 1 year ago

“Ordered flowers at 10.30am for next day delivery- websites first line states - order before 10PM and get next day delivery so all good. flowers di not arrive for 3 days, and when I contacted Prestige, they they referred me to their terms and conditions and said they have 3 days to deliver them.. what state they will be is anyone's guess after that. I explained that the recipient was only at home in these 24-48 hours they were supposed to be delivered and again, the customer services referred to their terms and conditions. could not care less that I had paid £76.00 and 3 days later still not had the flowers - suggested I take it up with my credit card provider, but added they will rigorously defend their position !!!! - the worst customer service I have ever had and would say DO NOT USE THEM !”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for your review. I sincerely apologise for the frustrating experience you had with your order. It’s completely understandable to expect timely delivery, especially when you made arrangements based on our website’s information. I regret that our customer service was unable to provide the support you were looking for during this time. Your concerns about the delay and the quality of service you received are valid. We strive for excellence, and it seems we fell short in this instance. Best wishes, Katie

Posted 1 year ago

“Don’t just this service my husband sent me flowers for my birthday and they sent the wrong one , plus the size was not the correct and the worse was the flowers are really in bad condition really dry and black ! This is a scam and I’m gonna post in all my social medial !”

Helpful Report

Posted 1 year ago

Hello Mabel, I’m truly sorry to hear about your experience with your birthday flowers. It’s upsetting when a special occasion is met with such disappointment, especially when it becomes a reflection of care from loved ones. Your concerns regarding the wrong bouquet, size, and the condition of the flowers are valid, and I appreciate you bringing them to our attention. We take these matters seriously and I will ensure your feedback is communicated to our team for improvement. If you could provide some images of the flowers alongside your order number to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we’d like to investigate this further for you. Best wishes, Katie

Posted 1 year ago

“Horrible. I. Was going to say service but there was zero service. Not arrived poor communication refused refund Website very misleading as they said they had a 3 day window for delivery. Completely pointless less for an event. Essential flowers arrive on time. Definitely would not use again”

Helpful Report

Posted 1 year ago

Hello Kathleen, Thank you for your feedback. I'm truly sorry to hear about the issues you encountered with your order. It's frustrating when expectations aren't met, especially for something as important as flower delivery for an event. We strive for timely deliveries and good communication, and I apologise that we fell short of these standards for you. Your comments regarding the misleading information on our website are noted, and I will ensure they are shared with our team as we work to improve our service. I have located your order and can see that this has now been passed to our management team. Best wishes, Katie

Posted 1 year ago

“AVOID ORDERING FROM PRESTIGE FLOWERS! The quality of flowers they send, really do not match what they post on their website. I felt shocked and insulted at the horrendously poor state of the flowers that were rammed inside a box, and then delivered late by Royal Mail. I paid a lot of money to receive just a few, very sad looking flowers, when compared to a photo of the same bouquet on their website, it looks offensively different. I really felt like I had been scammed. I also paid extra for "guaranteed delivery before 1pm", however they didn't arrive until after 4pm. When I submitted my reasonable complaint to their customer service, I learned that they take no accountability for their poor quality of service and offer no late delivery refunds. Save your money and buy a cheaper bunch of flowers from ASDA. Supermarket flowers really do look so much nicer than what this dodgy company throws at you. I'm putting this disappointment down to experience Best wishes.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your experience with Prestige Flowers. It’s disappointing when expectations are not met, particularly when it comes to something as special as a delivery of flowers. We aim to provide high-quality arrangements and timely deliveries, and it sounds like we fell short in both areas for you. Your concerns regarding the condition of the flowers and the late delivery are valid, and I appreciate you bringing them to our attention. While we strive for the best customer service, I regret to hear that you didn’t feel supported in this situation. I’ll ensure this feedback is shared with our team as we continue to work on improving our services. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so that we can investigate this further. Best wishes, Katie

Posted 1 year ago

“It was my birthday on Wednesday the 20th November my son lives in Dubai and ordered me some flowers from you . They arrived 1 day late he was so upset he had ordered them in plenty of time . When they turned up on the Thursday they was absolutely wet through the lilies were dead there was 6 roses I placed them in a glass Thursday when they arrived hoping for the best but sadly Friday I put them in the bin they were dead absolutely shocking was so upset that I had to tell my son how bad they was when he had gone to the effert of sorting them out for a surprise for my birthday 😞”

Helpful Report

Posted 1 year ago

Hello Tracy, Thank you for sharing your experience with us. I am genuinely sorry to hear about the issues you faced with your birthday flowers. It's disheartening when something meant to be a surprise turns into disappointment, especially on such a special occasion. We strive for timely deliveries and fresh arrangements, so it’s clear we fell short in this instance. Your feedback is important, and I will make sure your concerns are addressed with our team to help improve our service. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you? Best regards, Katie

Posted 1 year ago

“Very easy, found exactly what I was looking for, managed to write a note and request the best date for delivery. Hopefully the flowers look as good as the photo.”

Helpful Report

Posted 1 year ago

Hello Lee, Thank you for your wonderful review! We're thrilled to hear that you found everything you were looking for and appreciated the options to personalize your order. We hope the flowers bring as much joy when they arrive as they do in the photo! Best wishes, Katie

Posted 1 year ago

“Absolutely disgusting customer service. My Daughter lost a baby and I live many miles from her so wanted to send flowers to let her know how much I love her. They didn’t show up, next day they didn’t show up and the next day I get an email (supposedly) from Royal Mail to say property was inaccessible. It truly is not and the earlier parcel delivery driver that came that same day had no problems at all. In fact, he delivers most days to that address. What about leaving with a neighbour or texting the poor customer whose money you’ve just taken and letting them know? I am angry beyond words and will never use or recommend this company again. Their customer service was an impersonal and patronising email only. Do not use this company and it looks like I’m not alone in that thought. Wish I’d read the reviews first, but in times of stress and worry and just trying to do something good for someone…who has time to do that? My lesson has well and truly be learned.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I am so sorry to hear about the distressing situation regarding your daughter and the issues with the flower delivery. It is upsetting to want to support a loved one during such a difficult time. Your feedback is crucial, and I want to assure you that we take these matters seriously. We aim to provide clear communication and timely deliveries, and it’s disappointing to know we missed the mark in this instance. I will pass your concerns along to our team to help improve our service moving forward. I have located your order and contacted you directly via email. We hope that this can be resolved. Best regards, Ellie

Posted 1 year ago

“Smooth and easy transaction, very easy to do! And a great price too, can’t recommend highly enough”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you so much for your amazing review! We’re delighted to hear that you found the transaction smooth and easy, and that you were pleased with the pricing. Your recommendation truly makes our day! Best wishes, Katie

Posted 1 year ago

“NEVER EVER USE THIS COMPANY. I tried to send flowers to my mother in the UK. (I am in Canada.) Not only has delivery been attempted 1, 2 & 3 days late but they have still not arrived. Apparently delivery was attempted and failed. I cannot give a different address other than the correct one!! This is a seniors home. The address is not complicated!! Very sadly, Prestige have not tried to help at all. My mother still didn't get any flowers for her birthday. I will never use Prestige again. Complete waste of money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I'm sincerely sorry to hear about the issues you faced with your order and the disappointment it caused for your mother’s birthday. I understand how frustrating it must be when things don’t go as planned, especially with a gift meant to bring joy to a loved one. Your concerns are important to us, and we strive to provide timely and efficient service. I’ll ensure your feedback is shared with the team to help us improve. Best regards, Katie

Posted 1 year ago

“Waited the birthday flowers for yesterday 23 Nov but did not arrive. According to Royal Mail they will deliver 25 of Nov Monday. The flowers are not fresh anymore. How can I refund or reutrn.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that your flowers did not arrive on time. I understand how disappointing this situation can be, especially for a special occasion like a birthday. Our flowers are shipped with aqua packs to maintain their freshness during transit. However, if you encounter any quality issues upon delivery, please send photos to enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,784 reviews