Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,244 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowers arrived after 5 days in transit , yes it was a bank holiday and yes Royal Mail had misrouted them to Wales ! But I was not happy the condition the flowers arrived with petals falling off and leaves all in the box yet was told after I sent the photos that the quality was good ! There was no water in the box when received , and I’m sure you could claim off Royal Mail for there error as it was a 24 hour tracked and it was there mistake yet I was offered nothing for the lateness of the flowers and the condition .”

Helpful Report

Posted 1 year ago

Hello Ang, Thank you for taking the time to share your experience. I'm genuinely sorry to hear about the issues you faced with the delivery of your flowers. It’s understandable to feel disappointed, especially with the delays and the condition of the flowers upon arrival. We always aim for high-quality service, and I regret that we did not meet your expectations this time. I appreciate your feedback regarding the packaging and transit details, as this helps us improve in the future. I can see that our customer service has responded to your email this morning. We hope that this can be resolved! Kind regards, Tom

Posted 1 year ago

“Always had a good experience with these flowers. Have used others in the past but this is now my preferred choice.”

Helpful Report

Posted 1 year ago

Hello Stefan, Thank you for your outstanding 5-star review! We’re delighted to hear that you’ve consistently had great experiences with our flowers. It's an honor to be your preferred choice, and your trust in us is greatly appreciated. We’re committed to maintaining the quality and service that keeps you coming back, and we look forward to helping you with your future orders! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“I ordered flowers to recognise a special anniversary for delivery on 19th December. There was an issue with the address labelling which they claimed was my fault. It took 14 email messages to be offered £15 discount on a future order! I contacted them via Twitter and this response team was great, offering to send a new bouquet. Guess what? Another issue with the labelling, which Royal Mail say is something to do with the bar code on the label that Prestige made. The delivery is now flitting between Royal Mail depots, exactly the same experience as the 1st order. When will you accept there is an issue with your distribution and labelling system??? No surprise that the website doesn't allow you to answer all the review questions either and won't allow me to upload the photo of the first dead bouquet”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear about the ongoing issues with your order and the frustration it has caused. It’s concerning to know that there were problems with the addressing, and I understand how disheartening this experience must be for you. We aim to provide a seamless service, and your experience indicates that we fell short. I can see that the address was updated as requested on the replacement bouquet and was delivered in the 4th. Kind regards, Tom

Posted 1 year ago

“Not full flower and not a large, very disappointing”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear that you were disappointed with the size and fullness of the flowers. We aim to provide the highest quality blooms, and it's disheartening to learn that we did not meet your expectations. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘review’ in the subject line. Kind regards, Tom

Posted 1 year ago

“AWFUL service I ordered flowers for next day delivery to my step mother in Jersey for Xmas. On order there was no mention of "no guarantee" and certainly when taking payment no emphasise on this. 3 days later they still had not arrived! On complaining they offered another bunch to be sent and sent confirmation that the flowers would be delivered the day after. Again they were not delivered on time. Communications are patronising with their team who seem to have robotic script replies. The 100% satisfaction guarantee is clearly false. I've asked for my money to be refunded for a failed service and have received several communications with political responses. Asking for the CEO details has had a response saying "he is not customer facing". Do NOT order from this company as they mislead you with next day delivery dates yet charge for it!”

Helpful Report

Posted 1 year ago

Hello Adele, Thank you for taking the time to leave your feedback. I’m truly sorry to hear about your experience with our service and understand your frustration regarding the delivery delays and communications. It's disappointing to learn that we didn’t meet your expectations during such an important occasion. Kind regards, Tom

Posted 1 year ago

“The roses had black edges and were worse the next day. I tried to email to complain, I tried to phone to complain. The email wouldn't go through and the phone was never answered.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm genuinely sorry to hear about the issues with the roses you received and the difficulties you faced while trying to contact us. We aim to deliver fresh and vibrant flowers, and it's upsetting to know we fell short this time. Your experience is important to us, and I will make sure your feedback reaches our team so we can improve our services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? Kind regards, Tom

Posted 1 year ago

“Absolutely disgusting arrangement of supposed quality flowers. They were for my wife's birthday. What a big let down. Nearly £50 with delivery. I will never use this terrible service again.....”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for taking the time to share your thoughts. I'm truly sorry to hear that the arrangement did not meet the quality you expected, especially for your wife's birthday. We aim to deliver exceptional products and I regret that we fell short in your case. Your feedback is very important to us, and I will ensure it is communicated to our team for improvement. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘review ‘ in the subject line? Kind regards, Tom

Posted 1 year ago

“The only positive here was the delivery, unfortunately what they delivered was embarrassing. In future I will do my research & look at previous reviews”

Helpful Report

Posted 1 year ago

Hello Nic, Thank you for providing your feedback. I’m sorry to hear that you were not satisfied with the products you received despite the positive delivery experience. We aim to ensure that our customers are delighted with their orders, and I regret that we missed the mark this time. Your concerns have been noted, and I will make sure to share your comments with the team to help us improve. Kind regards, Tom

Posted 1 year ago

“My birthday was the 29th of December, I had flowers delivered on the 30th and they were half dead, opened the box to find some of the flowers were dying, very disappointed... went to upload a photo of flowers but said can't be done at this time, how convenient 🙃”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the flowers you received were not in good condition and did not bring you joy on your special day. We strive to deliver quality blooms, and it's disappointing to know we fell short in your case. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and ‘Review’ in the subject line and we would be happy to look into this for you. Kind regards, Tom

Posted 1 year ago

“Make your own mind up. Wouldn't use this company again. Nothing like what was on their website Plus card not delivered at all, offered £20 voucher, would'nt insult anyone by sending them this excuse for bouquets.”

Helpful Report

Posted 1 year ago

Hello Patricia, Thank you for taking the time to share your feedback. I'm truly sorry to hear that you were not satisfied with your experience and that the product did not match your expectations. We strive for high quality in all our offerings, and it’s disheartening to learn we missed the mark in your case. Your comments are important to us, and I will make sure they are communicated to our team for improvement. Kind regards, Tom

Posted 1 year ago

“Sadly despite me trying to convince myself that a one off previous indiscretion by Prestige, I was extremely frustrated to find that these flowers were sent to my 93 mother in Cheshire did not arrive in the slot I had booked. When they did arrive, the box was opened, the flowers were limp, damaged and left to blow around in the wind. No ring of the doorbell was carried out so when she eventually found the flowers only a couple could be retrieved. Very sad and serious waste of money when its already tight!! I seriously request a refund or another bunch of flowers to be sent to my mother, as this incident caused her great stress and really upset her. I will need some convincing explanations if I am going to use you again Please remind yourselves on the words you write in "About Prestige Flowers"? I look forward to hearing from you soon?”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear about the delivery issues and the condition of the flowers when they reached your mother. It's disappointing to learn that we fell short in providing the quality service we aim for, especially for such an important delivery. I have checked the tracking on your most recent order and I can see that this was delivered on the 29th as requested. Your concerns are completely valid, and I understand the stress this has caused. I would appreciate you reaching out to us directly at enquiries@prestigeflowers.co.uk with your order details, so we can resolve this matter for you. Please include some images of the bouquet. Kind regards, Tom

Posted 1 year ago

“Terrible, unhelpful customer service who do not listen. My daughter brought 2 bouquets for me, the recipient, for a Christmas present. One bouquet had a dead, brown rose in it and other dead and wilting flowers. The other even worse, badly wilting red tulips on arrival which never did revive. I know her order cost her over £100! What a complete rip-off. I didn’t want her to know my disappointment and embarrass her so I took photos but was unable to send these as it was Xmas Eve/Xmas Day. I took the photos the moment they arrived, but obviously could not send them within the 3 days they told me was the deadline for a replacement. I was also told my photos “must be dated”. Shame on you, Prestige Flowers. Sheila Beckett, Rickmansworth, Herts.”

Helpful Report

Posted 1 year ago

Hello Sheila, Thank you for your feedback. I'm truly sorry to hear about your experience with the bouquets you received. It's disheartening to learn that the flowers did not meet your expectations, especially as they were a gift from your daughter. I understand the importance of quality and presentation, and it’s unfortunate we didn’t deliver on that promise. Your comments about the customer service experience and the quality of the flowers are invaluable, and I will make sure to relay them to our team for further improvement. Kind regards, Tom

Posted 1 year ago

“Wish I had read thre reviews before using this company. Flowers have not arrived when expected, and now won't arrive until the next working day which is Monday, so the quality of the flowers will be quite poor by the time the recipient receives them. I had paid for next day flowers due to a recent event and I wanted the recipient to receive them as soon as possible. Incredibily disappointed. Have been trying to get hold of customer service but I have currently been on hold for 30 minutes with no indication of my place in the queue or how much longer I will need to wait. I'll be sending them an email shortly. As this is my first experience with them, I would not recommend prestige flowers/”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I truly apologise for the inconvenience you've faced with the delivery of your flowers and the wait time for customer service. It’s disheartening to hear that your experience did not meet your expectations, especially during such an important occasion. We aim to ensure our customers receive their orders on time, and I understand how disappointing delays can be. If this has still not been received, please contact us at enquiries@prestigeflowers.co.uk with your order number and ‘Review’ in the subject line. Kind regards, Tom

Posted 1 year ago

“Love Prestige flowers. Worth 5 stars 🌟”

Helpful Report

Posted 1 year ago

Hello Tina, Thank you so much for your amazing 5-star review! We're thrilled to hear that you’ve had such a positive experience with us. Your kind words truly motivate our team to continue delivering the high-quality service and flowers that you love. We can’t wait to assist you again with your future orders! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Despite my order confirmation email stating that the flowers would be delivered on my requested date, prestige flowers only delivered my order 3 days later. The flowers were a birthday gift for my elderly mother who lives far away and these would have meant so much to her. It is the first and very last time that I will use this company, and will never recommend them. I wish I had stuck with Interflora who have never let me down, rather than trying prestige flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm genuinely sorry to hear about the delays you experienced with your flower delivery, especially since it was intended for your mother's birthday. We understand how important timely delivery is for special moments, and I regret that we fell short in this instance. Due to the distance between the delivery address and distribution centre, it can sometimes take extra time in transit as advised on our website. Kind regards, Tom

Posted 1 year ago

“Expensive and not satisfied”

Helpful Report

Posted 1 year ago

Hell, Thank you for sharing your thoughts. I'm sorry to hear that you found our services expensive and that you weren't satisfied with your experience. We aim to provide quality products and service, and I regret that we didn’t meet your expectations. Your feedback is invaluable to us, and I will make sure to pass it along to our team so we can work on improving. Kind regards, Tom

Posted 1 year ago

“I ordered some flowers for my girlfriend and they were absolutely BEAUTIFUL! Better than any other online company I’ve ever used. 4 weeks later and they’re still going strong…. Just amazing! Thank you!”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your amazing 5-star review! We’re thrilled to hear that the flowers for your girlfriend were absolutely beautiful and exceeded your expectations. It's wonderful to know they're still going strong weeks later! Your kind words truly inspire us to keep delivering the best. We can’t wait to assist you with your future orders! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Prestige flowers always exceed expectations”

Helpful Report

Posted 1 year ago

Hello Gwyneth, Thank you so much for your amazing 5-star review! We’re thrilled to hear that Prestige Flowers always exceeds your expectations. Your kind words motivate us to continue delivering the best service and quality possible. We can’t wait to assist you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“I ordered my flowers for someone's 50th (Christmas day)as a suprise. The person was staying in the hotel over the Christmas and arrived there on Christmas eve. And flowers with the bottle of champagne and chocolate was supposed to arrive on Christmas eve. But unfortunately, the flowers were delivered 3 days prior (21st) and died by the Christmas eve. I understand it's a busy time, but the order was to go to the hotel, not somebody's house etc. why am I able to book a slot if it's not carried out. I didn't receive any tracking info not from prestige flowers or Royal mail, to at least advise hotel staff or someone else to look after them. Flowers are live and can't be just posted days prior and except they are going to survive. Customer service I spoke to was totally unhelpful and response was robotic and I was brushed off by T&C bla bla bla. As I said I couldn't know that they were delivered earlier. No refund, no flowers. Horrible attitude to customers and obviously no love to flowers or anyone who order or receive them. Just cashing in money.”

Helpful Report

Posted 1 year ago

Hello Inese, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you faced with your order. We understand how important it is for flowers to arrive fresh and on time, especially for a special occasion like a 50th birthday. Your concerns regarding the delivery timing and lack of tracking information are certainly valid, and we are continually working to improve our processes to prevent such occurrences in the future. I appreciate you bringing this to our attention, and I will ensure your comments are shared with our team for improvement. We sincerely apologise for the experience you had with our customer service. It's never our intention to leave customers feeling dismissed, and we’re committed to improving in this area. Kind regards, Tom

Posted 1 year ago

“Flowers never arrived and in dispute about a refund.”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you for your feedback. I am truly sorry to hear that your flowers never arrived and for the frustration you’re experiencing with the refund process. We strive to deliver a satisfactory experience for our customers and it’s disheartening to know this has not been the case for you. Please rest assured that I have flagged your concern to our team, and we are committed to resolving this matter as quickly as possible. Kind regards, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,244 reviews