Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,244 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter ordered me flowers from yourselves. They were sent to the wrong. The flowers were poor quality and are already dying and I only recythem on Tuesday 7th January.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your flowers did not meet your expectations. I understand how disappointing it can be to receive a gift that doesn't bring joy. Your feedback is invaluable to us as we continuously strive to improve our services. Please reach out to our customer support team, and we will do our best to address your concerns. Best regards, Katie

Posted 1 year ago

“Very poor communications with P F Request a call is the best way to get help. Be aware that if you live anywhere in Scotland your flowers will most likely not arrive on time. I’ll definitely use another company to send a gift of flowers next time.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with our communication and the delivery delays, particularly for those in Scotland. I understand how frustrating this must have been for you, and I sincerely apologise for any inconvenience caused. We are always looking to improve our service, so your comments about needing to reach us are invaluable. I hope you'll consider giving us another chance in the future, but I completely understand your decision to explore other options. Best regards, Katie

Posted 1 year ago

“ My daughter arranged for these to be delivered on 05/01/2025 They arrived yesterday afternoon 08/01/2025). Not in a good state I hoped that they may have perked up this morning this is the state of them now . I haven't the heart to let my daughter know how bad they are as she was already upset that I didn't get them when I should have Regards Janet Davey  Sent via BT Email App”

Helpful Report

Posted 1 year ago

Hello Janet, Thank you for sharing your feedback. I’m genuinely sorry to hear about the delay in the delivery of your flowers and their condition upon arrival. This is not the level of quality we strive for, and I fully understand how disappointing this must be for both you and your daughter. We appreciate your concerns and would like to make this right. If you could please send us some images of the bouquet to enquiries@prestigeflowers.co.uk, along with your order details, we'll do our best to resolve this for you. Best regards, Katie

Posted 1 year ago

“Well what a terrible outcome a potted Rose with roots lasted 12 days on complaing was offered a £10. Voucher so I had to spend more to get something else It took me 3 days to speak to someone via a,chT line as the telephone number is not answering dead line DO NOT USE there are plenty of good companies out there.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your experience with the potted rose and the challenges you faced when trying to reach our team. We strive to provide excellent customer service and it’s disheartening that we didn't meet your expectations. I appreciate your comments about the voucher and the difficulties in communication, as they help us improve. Please know that your satisfaction is important to us, and we will take your experience into account moving forward. Best regards, Katie

Posted 1 year ago

“Next day flowers didnt turn up next day, blamed 3rd party couriers and no compensation other than email apology. Don't recommend.”

Helpful Report

Posted 1 year ago

Hello Ben, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you faced with the delivery of your flowers. We rely on our courier partners to deliver our products on time, and I regret that we fell short in this instance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 year ago

“Customer service team completely disregarded my complaint that the flowers were wilted on arrival. They were also incapable of synthesising information from my emails as they continued to ask questions that I had already clarified in my initial emails.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I sincerely apologise for the issues you encountered with your order and the lack of clarity from our customer service team. We aim to address all complaints effectively, and I regret that we did not meet that standard in your case. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 1 year ago

“I bought these flowers for my sister's birthday because the present I'd ordered wasn't going to arrive in time. I paid extra for next day delivery which I have to say Royal Mail did deliver them on a Sunday on the expected day so no complaints about delivery but the flowers were not very good quality they were brown and wilted by the next day not what I'd expect for 2 day old flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the flowers you received were not up to our standards and wilted so quickly. We aim to provide fresh and beautiful arrangements, and it’s disappointing to know we missed the mark this time. I have reached out directly via email to look into this for you. Best regards, Ellie

Posted 1 year ago

“I sent flowers to a close relative on the passing of her father. Since I sent them from Australia to the UK I was dependent on a reputable company fulfilling my order correctly. The flowers arrived a day late, and although I paid for a larger bouquet the bouquet was very small. Also the bouquet was mostly a different colour to that depicted which is important when sending flowers for a bereavement. I feel that this company makes a lot of money from those who are unable to have their complaints dealt with appropriately. Pity I didn't read the reviews first.”

Helpful Report

Posted 1 year ago

Hello Marian, Thank you for sharing your experience with us. I’m truly sorry to hear that your order did not meet your expectations, especially during such a difficult time. I understand how crucial it is for flowers sent for bereavement to be delivered on time and to reflect the sentiments intended. It’s disheartening to know we fell short, and I appreciate your feedback as it is vital for our continued improvement. If you’d like to discuss this further, please reach out to our customer service team with some images of the bouquet, and we would be glad to assist. Best regards, Katie

Posted 1 year ago

“Flowers arrived a day late and in a poor state - not impressed, definitely not “Prestige”, would not recommend or order from Prestige Flowers again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m really sorry to hear that your flowers arrived late and in poor condition. We strive to provide a premium experience, and it’s clear we fell short this time. I have reached out via email. We hope that this can be resolved. Best regards, Ellie

Posted 1 year ago

“I ordered £61.97 worth of flowers that when arrived over a week later were dead. I am extremely annoyed as this ruined my whole Christmas. The roses were supposed to had arrived Christmas Eve. No mention of a refund or even an apology, robbery comes to mind - DON’T ORDER from Prestige flowers and keep your hard earned money. I have no choice but to give a star otherwise I’d give no star”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing your experience to our attention. I'm truly sorry to hear that your order arrived in such poor condition and that it impacted your Christmas. We understand how disappointing this must be for you, especially during such a special time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best regards, Katie

Posted 1 year ago

“The flowers Prestige sent were mostly dead within 24 hours. The companies response to my complaint elicited a derisory credit. Do not use this company if you do not wish to be embarrassed when the recipient instead of thanking you has to complain that you have sent them a bunch of dead flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I sincerely apologise for the condition of the flowers you received and for any embarrassment this has caused you. We strive to provide the highest quality products, and it’s clear we fell short in your case. I appreciate your feedback, as it helps us identify areas where we can improve. Best regards, Katie

Posted 1 year ago

“Ordered some flowers for my wife's birthday spent over £60 when it arrived I was very dissapointed what I got was not worth what I paid for even my wife was not satisfied ,definitely not gonna order from them again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m genuinely sorry to hear that your experience did not meet your expectations, especially for such a special occasion as your wife's birthday. It’s disappointing to know that the quality of the flowers fell short of what you anticipated. We strive to provide beautiful arrangements, and I appreciate your feedback as it helps us improve. If you would like to discuss your experience further, please reach out to our customer service team, and we will do our best to address your concerns. Best regards, Katie

Posted 1 year ago

“Ordered the flowers for yesterday delivery. My niece did not receive them until today so the flowers were not fresh and most of them had died”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear about the delay in delivery and the condition of the flowers upon arrival. We understand how disappointing it is for a special occasion to be affected by such issues, and we sincerely apologise for any distress caused. Your feedback is vital for us to improve our service, and we take it very seriously. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Rosie

Posted 1 year ago

“Not honest, they have delivered smaller plat with less flowers and not in the same planter pot as described and advertised on their website. It’s clearly they have delivered a cheaper range product per their website, but denied it constantly. I won’t go back for any future purchase.”

Helpful Report

Posted 1 year ago

Hello Vivien, Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience and that the product you received did not match your expectations. We strive to ensure that our customers receive exactly what they ordered, and it’s disappointing to know we fell short in your case. We will feed this back to the appropriate team. Best regards, Katie

Posted 1 year ago

“Appalling customer service when my order for a specific date failed to arrive. No apparent care or empathy. I will not order from them again and have told them so.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the issues you faced with your order and the impact it had on your experience. It’s disappointing to know that we didn’t meet your expectations, and I understand how important timely delivery is. Our goal is to provide caring and attentive service, and I apologise for not demonstrating that in your case. Your comments are essential for us to improve, and we truly value your input. Best regards, Rosie

Posted 1 year ago

“First time using your site. Lovely photos and selection of gifts. Thank you for offering different ways to pay, very useful, not many companies offer a choice.”

Helpful Report

Posted 1 year ago

Hello Jilly, Thank you for your lovely 4-star review! We’re delighted to hear that you enjoyed our beautiful photos and extensive selection of gifts. It’s great to know that our payment options were helpful for you as well, as we strive to make your experience as convenient as possible. We truly appreciate your feedback and look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Flowers looked nothing like the bouquet from the photos. I purchased the larger size and it looks like barely a handful in the vase. A roundabout has a better selection of flowers. Not worth £30+.”

Helpful Report

Posted 1 year ago

Hello Joe, Thank you for your feedback, and I sincerely apologise for the disappointment you’ve experienced with your bouquet. I understand how frustrating it can be when the reality doesn’t match your expectations, especially when you’ve invested in a larger arrangement. We aim for every delivery to meet high standards, and I'm sorry we fell short in this instance. Your comments are invaluable to us, and we will take them on board as we work to enhance our offerings. If you have any further concerns, please reach out to our customer service team, and we would be happy to assist you. Best regards, Katie

Posted 1 year ago

“Absolutely disgusted! My 94 year old aunty never received her flowers on her birthday and they blame the courier. There are plenty of places to leave a card or other apartments. I will NOT use this company again or recommend them.”

Helpful Report

Posted 1 year ago

Hello Lorraine, Thank your for taking the time to leave a review. We are very sorry for any disappointment caused on this occasion. Unfortunately, as we use a third-party service, we are unable to specify delivery instructions and have no control of this. I do apologise. I have checked your tracking and can see that Royal Mail will attempt delivery again today. Warm regards, Tom

Posted 1 year ago

“HORRIBLE SERVICE! DON’T ORDER IF YOU DON’T want to ruin surprise! They should do something else in their life, but not flowers! I ordered the flowers package for my mum’s birthday and it arrived 3 DAYS LATER! And there was no support and no one had idea where is the flowers! And no option to have a refund or cancel the order too! Unbelievable! After all the flowers plant was not matching the image too! Poor plant, not presentable for gift! DONT recommend! Such a shame! Never had such an experience!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I’m really sorry to hear about the late delivery and the condition of the plant you received. This is certainly not the standard we strive for, and I understand how frustrating it must have been for you, especially for a special occasion like your mum's birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as we advise in the website, Best regards, Rosie

Posted 1 year ago

“Flowers were meant for my birthday but were delivered late even though next day delivery had been paid for. This was chased by the sender.Some of the flowers were dying, turning brown and the flower heads were falling off. Very poor service and quality of flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the late delivery and the condition of the flowers you received. This is certainly not reflective of the high standards we strive for. I understand how disappointing it must be to receive flowers that don't meet your expectations, especially for a special occasion. We appreciate your comments and will address these issues with our team to improve our service in the future. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Ellie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,244 reviews