Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,114 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible, unhelpful customer service who do not listen. My daughter brought 2 bouquets for me, the recipient, for a Christmas present. One bouquet had a dead, brown rose in it and other dead and wilting flowers. The other even worse, badly wilting red tulips on arrival which never did revive. I know her order cost her over £100! What a complete rip-off. I didn’t want her to know my disappointment and embarrass her so I took photos but was unable to send these as it was Xmas Eve/Xmas Day. I took the photos the moment they arrived, but obviously could not send them within the 3 days they told me was the deadline for a replacement. I was also told my photos “must be dated”. Shame on you, Prestige Flowers. Sheila Beckett, Rickmansworth, Herts.”

Helpful Report

Posted 1 year ago

Hello Sheila, Thank you for your feedback. I'm truly sorry to hear about your experience with the bouquets you received. It's disheartening to learn that the flowers did not meet your expectations, especially as they were a gift from your daughter. I understand the importance of quality and presentation, and it’s unfortunate we didn’t deliver on that promise. Your comments about the customer service experience and the quality of the flowers are invaluable, and I will make sure to relay them to our team for further improvement. Kind regards, Tom

Posted 1 year ago

“Wish I had read thre reviews before using this company. Flowers have not arrived when expected, and now won't arrive until the next working day which is Monday, so the quality of the flowers will be quite poor by the time the recipient receives them. I had paid for next day flowers due to a recent event and I wanted the recipient to receive them as soon as possible. Incredibily disappointed. Have been trying to get hold of customer service but I have currently been on hold for 30 minutes with no indication of my place in the queue or how much longer I will need to wait. I'll be sending them an email shortly. As this is my first experience with them, I would not recommend prestige flowers/”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I truly apologise for the inconvenience you've faced with the delivery of your flowers and the wait time for customer service. It’s disheartening to hear that your experience did not meet your expectations, especially during such an important occasion. We aim to ensure our customers receive their orders on time, and I understand how disappointing delays can be. If this has still not been received, please contact us at enquiries@prestigeflowers.co.uk with your order number and ‘Review’ in the subject line. Kind regards, Tom

Posted 1 year ago

“Love Prestige flowers. Worth 5 stars 🌟”

Helpful Report

Posted 1 year ago

Hello Tina, Thank you so much for your amazing 5-star review! We're thrilled to hear that you’ve had such a positive experience with us. Your kind words truly motivate our team to continue delivering the high-quality service and flowers that you love. We can’t wait to assist you again with your future orders! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Despite my order confirmation email stating that the flowers would be delivered on my requested date, prestige flowers only delivered my order 3 days later. The flowers were a birthday gift for my elderly mother who lives far away and these would have meant so much to her. It is the first and very last time that I will use this company, and will never recommend them. I wish I had stuck with Interflora who have never let me down, rather than trying prestige flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm genuinely sorry to hear about the delays you experienced with your flower delivery, especially since it was intended for your mother's birthday. We understand how important timely delivery is for special moments, and I regret that we fell short in this instance. Due to the distance between the delivery address and distribution centre, it can sometimes take extra time in transit as advised on our website. Kind regards, Tom

Posted 1 year ago

“Expensive and not satisfied”

Helpful Report

Posted 1 year ago

Hell, Thank you for sharing your thoughts. I'm sorry to hear that you found our services expensive and that you weren't satisfied with your experience. We aim to provide quality products and service, and I regret that we didn’t meet your expectations. Your feedback is invaluable to us, and I will make sure to pass it along to our team so we can work on improving. Kind regards, Tom

Posted 1 year ago

“I ordered some flowers for my girlfriend and they were absolutely BEAUTIFUL! Better than any other online company I’ve ever used. 4 weeks later and they’re still going strong…. Just amazing! Thank you!”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your amazing 5-star review! We’re thrilled to hear that the flowers for your girlfriend were absolutely beautiful and exceeded your expectations. It's wonderful to know they're still going strong weeks later! Your kind words truly inspire us to keep delivering the best. We can’t wait to assist you with your future orders! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Prestige flowers always exceed expectations”

Helpful Report

Posted 1 year ago

Hello Gwyneth, Thank you so much for your amazing 5-star review! We’re thrilled to hear that Prestige Flowers always exceeds your expectations. Your kind words motivate us to continue delivering the best service and quality possible. We can’t wait to assist you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“I ordered my flowers for someone's 50th (Christmas day)as a suprise. The person was staying in the hotel over the Christmas and arrived there on Christmas eve. And flowers with the bottle of champagne and chocolate was supposed to arrive on Christmas eve. But unfortunately, the flowers were delivered 3 days prior (21st) and died by the Christmas eve. I understand it's a busy time, but the order was to go to the hotel, not somebody's house etc. why am I able to book a slot if it's not carried out. I didn't receive any tracking info not from prestige flowers or Royal mail, to at least advise hotel staff or someone else to look after them. Flowers are live and can't be just posted days prior and except they are going to survive. Customer service I spoke to was totally unhelpful and response was robotic and I was brushed off by T&C bla bla bla. As I said I couldn't know that they were delivered earlier. No refund, no flowers. Horrible attitude to customers and obviously no love to flowers or anyone who order or receive them. Just cashing in money.”

Helpful Report

Posted 1 year ago

Hello Inese, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you faced with your order. We understand how important it is for flowers to arrive fresh and on time, especially for a special occasion like a 50th birthday. Your concerns regarding the delivery timing and lack of tracking information are certainly valid, and we are continually working to improve our processes to prevent such occurrences in the future. I appreciate you bringing this to our attention, and I will ensure your comments are shared with our team for improvement. We sincerely apologise for the experience you had with our customer service. It's never our intention to leave customers feeling dismissed, and we’re committed to improving in this area. Kind regards, Tom

Posted 1 year ago

“Flowers never arrived and in dispute about a refund.”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you for your feedback. I am truly sorry to hear that your flowers never arrived and for the frustration you’re experiencing with the refund process. We strive to deliver a satisfactory experience for our customers and it’s disheartening to know this has not been the case for you. Please rest assured that I have flagged your concern to our team, and we are committed to resolving this matter as quickly as possible. Kind regards, Tom

Posted 1 year ago

“Ordered flowers to be delivered on 23 December. Paid for named day delivery. Tracking on 23rd showed that parcel was still sitting in a delivery hub in the midlands (and not in Aberdeen where they should have been delivered to) Finally delivered on 24th but intended recipient not in (funnily enough that’s why I chose a delivery date when she WOULD be around) Customer service is non existent. A series of emails with a time lag - all of which were unhelpful. And I do wonder where the supposed customer service is based as at one point they tried to tell me that Aberdeen was not on the uk mainland. Responding to my complaint by telling me this was inflammatory as was referring back to obscure clauses of T&Cs Bottom line seems to be that they will take your money for named day delivery but if they can’t deliver on the day you Odis god it’s not their fault. Feels like a breach of the Sale of Goods Act to me Astoundingly bad attitude and I will never use them again. Have now given up with their customer “service” and am proceeding with refund claim via my credit card company”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. We sincerely apologise for the delay in your order and any disappointment this may have caused. Due to the distance between the delivery address and our distribution centre, occasionally extra time in transit is required, as mentioned on our website. We would also like to clarify that our standard delivery service is not guaranteed, and the delivery charge covers the tracked service. We are truly sorry for any inconvenience or frustration caused, and we are sorry that we were unable to assist further with this. Warm regards, Tom

Posted 1 year ago

“Wonderful company! I have used them now several times for overseas gifts for my family. Everything is delivered on the day promised, and my family is always delighted with the beauty and quality of the flowers, hampers etc. So glad I found this company.”

Helpful Report

Posted 1 year ago

Hello Davina, Thank you for your wonderful 5-star review! We’re so pleased to hear that you've trusted us with your overseas gifts multiple times. It's fantastic to know that your family has been delighted with the beauty and quality of our flowers and hampers. Your satisfaction is our top priority, and your feedback truly motivates us to keep delivering exceptional service. We’re thrilled you found us and look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Brings joy to my love ones whiles living in a different country #JA”

Helpful Report

Posted 1 year ago

Hello Akeem, Thank you for your amazing 5-star review! We're thrilled to hear that our flowers bring joy to your loved ones, even from afar. It's our mission to create beautiful moments for families no matter the distance! Your feedback means a lot to us, and we can’t wait to help you spread more happiness in the future. Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Thank you you service is easy to use”

Helpful Report

Posted 1 year ago

Hello Victoria, Thank you for your fantastic 5-star review! We’re delighted to hear that you find our service easy to use. Your satisfaction is incredibly important to us, and we’re committed to making the ordering process as smooth as possible. We truly appreciate your feedback and look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Very good in a pinch - great range of items”

Helpful Report

Posted 1 year ago

Hello, Thank you for your great 4-star review! We're glad to hear that you found our range of items helpful in a pinch. It's always our goal to provide a variety of options to meet your gifting needs. We appreciate your feedback and look forward to continuing to serve you with quality and convenience! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Good company and great service! Thank you...”

Helpful Report

Posted 1 year ago

Hello Kanstantsin, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had a great experience with us. Providing excellent service is our top priority, and your kind words truly motivate our team. We look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Beautiful flowers to choose from. Happy with our choice.”

Helpful Report

Posted 1 year ago

Hello Yelena, Thank you for your wonderful 5-star review! We're so happy to hear that you found our selection of beautiful flowers to your liking. Your satisfaction is our top priority, and it’s lovely to know you’re happy with your choice. We truly appreciate your feedback and look forward to helping you create more lovely moments in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Ordered flowers to arrive next day, 5 days later they arrive, boxed up and without proper care. I contacted Prestige who want absolutely nothing to do with the issue. £60 down the drain for a bunch of dead flowers.”

Helpful Report

Posted 1 year ago

Hello, I appreciate you taking the time to express your concerns. I'm truly sorry to hear about the delay and condition of the flowers you received; this is certainly not the experience we want for our customers. I can see that delivery was attempted on the correct date but it was unsuccessful. I have reached out via email regarding the quality of the flowers. We hope that this can be resolved! Best wishes, Ellie

Posted 1 year ago

“do not use ordered flowers and they came dead no refund no help”

Helpful Report

Posted 1 year ago

Hello Donna, Thank you for taking the time to leave your feedback. I'm very sorry to hear that your flowers did not arrive in good condition, and I understand how disappointing that must have been. We aim to ensure that our customers receive beautiful blooms, and it's clear we fell short in this instance. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 1 year ago

“A very disappointing experience. Delivery was very late ( Christmas gifts which didn't arrive despite paying Next Day delivery) and withered, poor quality flowers. The other bouquet never arrived and I've endured a number of frustrating emails from customer service which were futile and inflammatory. They took no accountability and told me to refer to their terms and conditions regarding delivery. Eventually, they offered a replacement bouquet but refused to refund despite it not being delivered at all. (No choice) Unhelpful and disappointing after spending £60. I will not be using this company again. I wish I had read these reviews prior to purchase. Lesson learnt.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and the frustration it caused, especially during such an important time. This is not the level of service we aim to provide, and we apologise for falling short. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“Very disappointed with the Christmas flowers ,the size of the bouquet for a medium was very small and very expensive for what it was .so disappointing for the gift I sent to a relative . I don’t think I will use this company again”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I'm really sorry to hear that the bouquet did not meet your expectations and that you found it expensive for its size. We always aim to provide the best quality products, and I'm disappointed to learn that we missed the mark in your case. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,114 reviews