Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,054 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,054 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Received flowers on Wednesday 26.03 for my birthday as a big surprise from my husband while working from home. I was very disappointed with the freshness of the roses, white and pink -petals were crinkled and brown already. I cut the stems as you would do to refresh and assemble flowers into the vase. Next day 70%of the roses were wilted, I changed the water, cut the stems again. But unfortunately nothing could revive those. The only items survived in the bouquet were the greenery and freesias. It was a very very disappointing experience as we never order flowers to be delivered and this experience only proves us wright not to do so in the future. Thank you.”

Helpful Report

Posted 1 year ago

Hello Olga, Thank you for your review. I’m truly sorry to hear about your experience with the roses you received. We consistently strive to provide the freshest flowers and I understand how disappointing it must be to receive an arrangement that did not meet your expectations. Your feedback regarding the quality is important to us and will certainly be addressed with our team. I have reached out via email. Please kindly check your inbox. Best wishes, Ellie

Posted 1 year ago

“Flowers arrived beautifully”

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Posted 1 year ago

Hello! Thank you for your wonderful 5-star review! We're so glad to hear that the flowers arrived beautifully. Best wishes, Tom

Posted 1 year ago

“Flowers were not sent, waiting to hear about refund”

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Posted 1 year ago

Hello, Thank you for your review. We’re sorry for any disappointment caused on this occasion. I can see that your order was delivered yesterday as requested, and that you’ve since spoken with our team and confirmed this. Best wishes, Rosie

Posted 1 year ago

“Had some Mother’s Day flowers delivered yesterday, totally disappointed with the product and quality of flowers that arrived. Some of which looked dead and choked from so much green leaf. Certainly wouldn’t waste my money again here.”

Helpful Report

Posted 1 year ago

Hello Ed, Thank you for your review. I'm truly sorry to hear that you were disappointed with the quality of the flowers you received. This is not the standard we aim to uphold, and I completely understand your frustration. Your feedback is invaluable to us as we continuously strive to improve. If you would like to discuss this further or provide more details, please reach out to our customer service team. Please also provide some images of the bouquet, including a birds-eye view, in your email. Best wishes, Rosie

Posted 1 year ago

“My mother in law recieved her flowers and they were not a medium bunch by far really upset they looked awful for that price I expected so much better and second order not even recieved in time for Mother’s Day very upset will not be using this company ever again I will be requesting a full refund as it’s ruined our day”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm very sorry to hear that the flowers did not meet your expectations and that your order was not delivered in time for Mother’s Day. This is certainly not the experience we strive for, and I understand how disappointing this must be for you and your family. Your feedback is important to us and will help us improve our services. Please reach out to our customer service team so we can look into this for you. Our email address is enquiries@prestigeflowers.co.uk. Best wishes, Rosie

Posted 1 year ago

“Haven't recieved my flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry to hear that you haven't received your flowers. This is certainly not the experience we want for our customers, and I completely understand your frustration. Our customer service team has responded to your email. Best wishes, Rosie

Posted 1 year ago

“Absolutely disgusted at the amount of flowers included in my order. Even paid the £5 upgrade and it was absolutely shocking”

Helpful Report

Posted 1 year ago

Hello Craig, Thank you for your review. I’m truly sorry to hear that you were disappointed with the amount of flowers in your order, especially after opting for the upgrade. We strive to deliver arrangements that exceed our customers' expectations, and it’s disheartening to know we fell short in your case. Your feedback is essential to us, and we will definitely take it on board to improve our services. If you could share more details, including some images of the bouquet, with us at enquiries@prestigeflowers.co.uk, we would be happy to look into this further for you. Best wishes, Tom

Posted 1 year ago

“Ordered online for delivery on Mother’s Day and this was agreed and now been contacted to say courier will deliver 2 days later. Will not use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm really sorry to hear about the delay with your delivery for Mother's Day. This is not the service we aim to provide, and I completely understand your disappointment. Deliveries are typically made between 8:00 AM and 7:30 PM. We kindly ask that you allow until this time for your order to arrive. If your delivery has not arrived by then, please reach out to our customer service team at enquiries@prestigeflowers with your order details, and we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Ordered for mothers day and recieved a email to say flowers had been delivered amazing only not to my mother one very disappointed daughter who will never use them again”

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Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your flowers were not delivered to your mother as intended. This is certainly not the experience we wish for our customers, and I understand how disappointing this must be for you. Your comments are important to us, and we will definitely work on improving our communication and delivery processes. If you need assistance, please reach out to our customer service team, and we'll do our best to help resolve this situation. Best wishes, Rosie

Posted 1 year ago

“I would give 0 stars if possible..the flowers I had delivered were awful most were dead and too much greenery, nothing like the picture advertised. I ordered these for my mother for mothers day at a cost of £53, not worth £10, I've had to go to my local supermarket and pay again for more flowers as I can't give these to my mum, I won't be ordering again. Absolute unsatisfactory”

Helpful Report

Posted 1 year ago

Hello Mrs Thomas, Thank you for your feedback. I’m truly sorry to hear about your experience with the flowers and that they did not meet your expectations. We strive to provide quality arrangements, and it’s disheartening to learn that we fell short in this instance. Your satisfaction is important to us, and I appreciate you bringing this to our attention. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk, and we will do our best to resolve this for you. Please include some images of the bouquet. Best wishes, Rosie

Posted 1 year ago

“Flowers arrived on time however a lot of the flowers were almost dead on arrival. My son would be gutted if he knew he had sent me dead flowers for Mothers Day. Will not use you again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m truly sorry to hear that some of the flowers arrived in poor condition. This is certainly not the experience we want for our customers, and I understand how disappointing it must be, especially on such a special occasion. Your feedback is invaluable to us, and we will address this issue to ensure we improve our quality. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery details and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Absolutely pathetic bunch of followers. Looks like half the bouquet was left in the factory.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your bouquet did not meet your expectations. We aim to provide beautiful arrangements, and it’s disappointing to know that we missed the mark this time. Your comments are important to us, and we’ll be sure to share them with our team for improvement. Best wishes, Rosie

Posted 1 year ago

“I am very disappointed in the flowers my mother got. The flowers look sad wilted a little. The bouquet is not full for the price I paid I expected more. I live in Canada and wanted to give my mom beautiful bouquet of flowers to show her I am thinking of her on Mother’s Day all way down here. I am extremely disappointed and upset that these are kinda flowers that was sent to her.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm genuinely sorry to hear that the flowers your mother received did not meet your expectations, especially on such a meaningful occasion as Mother's Day. We understand how important it is to send your love across the distance, and it’s disheartening to learn we fell short this time. Your feedback is invaluable to us, and we’ll be sure to address this with our team to improve our service. Please note that the image shown online represents the medium size, as stated in the description. Since you purchased the standard size, it contains fewer stems. Best wishes, Rosie

Posted 1 year ago

“Rather disappointed with this order nearly £40 and only 7 flowers in the bunch”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm really sorry to hear that you were disappointed with the number of flowers in your order. We aim to provide beautiful and generous arrangements, and it’s concerning to learn that this was not the case for you. Your feedback is valuable to us, and we will take it into consideration as we continuously strive to improve our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 1 year ago

“My money has been taken from my account but no email of confirmation! Flowers were supposed to be delivered today! No where to be seen!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm really sorry to hear that you haven't received your flowers and did not receive a confirmation email. This is not the level of service we aim to provide, and I understand how frustrating this must be for you. I have reached out via email. Please kindly check your inbox. Best wishes, Ellie

Posted 1 year ago

“Arrived today for my mother forothers day.Not as lovely as they look on the photo. Quite sparse, small cream tea hamper to accompany the flowers and a very flimsy mother's day card. Wouldnt stand up on its own. Will choose supermarket next time.”

Helpful Report

Posted 1 year ago

Hello Lynda, Thank you for your feedback. We're truly sorry to hear that the flowers, hamper, and card did not meet your expectations. We strive to provide beautiful arrangements and high-quality products, and it's disappointing to hear that we fell short. We appreciate you bringing this to our attention and will review the items you've mentioned to improve the experience for future customers. Best wishes, Rosie

Posted 1 year ago

“Very poor service, ordered flowers but their site crashed so re ordered, however charged me for 2 bouquets at £92 and refused to cancel one even though there was 2 full days to cancel. I was told it wasn’t possible. Absolute Rip off don’t use them I won’t be using them again”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear about the issues you faced with your order and the frustration it caused. Unfortunately, due to the high volume of orders during peak periods like Mother's Day, we require customers to contact us up to 7 days in advance for any amendments where possible. Best wishes, Rosie

Posted 1 year ago

“really poor .. what we ordered is nothing like what was delivered. won’t use again”

Helpful Report

Posted 1 year ago

Hello Catherine, Thank you for your feedback. I'm very sorry to hear that your order didn’t meet your expectations. We understand how disappointing it can be when the received product doesn’t match what you had hoped for. Please note that the images shown online represent the medium size, as stated in the description. Since you purchased the standard size, it contains fewer stems. Best wishes, Rosie

Posted 1 year ago

“Definitely make them look better than they turn out to be.”

Helpful Report

Posted 1 year ago

Hello Dan, Thank you for sharing your thoughts with us. I'm truly sorry to learn that your experience didn’t match your expectations. We strive to create beautiful arrangements that reflect what is shown on our website, and I understand how disappointing it can be when the product you receive falls short. I have located your order and can see that our customer service team is awaiting your reply to look into this for you. Best wishes, Rosie

Posted 1 year ago

“5 roses and 2 Lillie's. Didn't look anything like on the picture. I could of got a better bunch from asda for £10. I'm so gutted that I spent £36 on these flowers. They look pathetic compared to the image. I won't buy from prestige flowers again it's just not good value for money. Gutted and not what I expected.”

Helpful Report

Posted 1 year ago

Hello David, Thank you for taking the time to share your feedback with us. I’m genuinely sorry to hear that your flowers didn’t meet your expectations. We aim to deliver beautiful arrangements, and I understand how frustrating it can be when they fall short of what you anticipated. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,054 reviews