PowerBug.co.uk Reviews

Name: PowerBug.co.uk
Address: Wizza LTD, Bath Road, Reading, Berkshire
Rating: 4.73

4.7 Rating 4,472 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

Metrics

Info

4.7

Based on 4,472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No battery straps for lead acid battery as detailed in page 7 of instruction book. Instruction book very poor and amatuerish. Photos are terribly dark and hard to see. No mention of removing the tray inserts to use a lead acid battery. Order wrong. The T bar to torberry connector that I ordered and paid for was not sent. Both wheels run out of true when trolley is powered and lifted. Fit of axel dowels in wheels is tight. Very poor quality control - smacks of cheap Chinese rubbish. Extremely disappointed overall.”

Helpful Report

Posted 9 years ago

Hi Mr Kinsella - Sorry to hear you are unhappy with your purchase. I hope my email finds you well offering a solution to the missing parts on your order as well as generous compensation as a gesture of good will. We have now moved over to digital manuals for our products that can be found on our website under the "Resource Centre" tab. - Kind Regards, PowerBug.

Posted 9 years ago

“As I'm doing this my battery has not arrived, I need it for. Tomorrow and I'm worried”

Helpful Report

Posted 9 years ago

We are sorry for the delay. Please be aware that although we often deliver within a couple of days, our delivery window is 2/5 working days. We are sure that your product will turn up soon and within the timeframe. Thanks for your feedback.

Posted 8 years ago

“Was told they thought I needed a new circuit board which I fitted but still not working and desperate to use trolley. Only had 18 mths so disappointed it is broken already. Ringing mon am to try and sort out!”

Helpful Report

Posted 9 years ago

We try to assist customer over the phone who contact us with issues that they would like to fix at home. In the vast majority of cases our technicians can identify a problem and spare parts can be delivered if requested by a customer. We can only make recommendations in relation to the information given. This does leave room for misunderstandings and does not guarantee that replacement parts are fitted correctly. As mentioned, in the vast majority of cases and with the help of the customer will make the correct diagnosis, the customer will carry out a repair and everyone is happy. We hope that your conversation will be to your satisfaction and thank you for your feed back.

Posted 8 years ago

“very happy with the service”

Helpful Report

Posted 9 years ago

Thanks for your comment.........one star?..... :-) Hope that we don't upset you!

Posted 9 years ago

“Trolley only worked for 30 seconds”

Helpful Report

Posted 9 years ago

Hi Mr Griffiths, Your brand new replacement trolley will be delivered tomorrow. Apologies for any inconvenience caused. Kind Regards, PowerBug

Posted 9 years ago

“Still waiting for my order !”

Helpful Report

Posted 9 years ago

Posted 8 years ago

“The problem is that I'had not recived the order. Can you help me ?”

Helpful Report

Posted 9 years ago

Hi Antonella, As you are based in Italy and we are based in the UK shipping times can be longer than advertised on our website. Usual shipping times mentioned online are for deliveries within the UK. Please feel free to give our team a call on +44 1753 857 838 if you have any further concerns. Kind Regards, PowerBug

Posted 9 years ago

“Unfortunately as I write this I am still waiting on my trolley to be delivered 5 days after the purchase. I may rewrite once it's been delivered”

Helpful Report

Posted 9 years ago

Hi Michael, Apologies for the delay. The problem seems to be with UKMail. We are awaiting an explanation from them and as soon as we hear back from them we shall be in touch. Again, apologies for the delay, PowerBug.

Posted 9 years ago

“Ordered set of winter wheels received next day Free delivery,excellent. Also had a problem with the speed controller,a new one was in the box with the wheels and as agreed i fitted. Great service,Thank you.John Cairns”

Helpful Report

Posted 10 years ago

And thank you for your feedback! Although 1 star for great service? Whats a person got to do? LOL

Posted 8 years ago

“whilst the service is without reproach, the prices I was charged for skimpy bits of spare plastic are verging on the immoral, considering they would only have cost a few pence, maybe £1 with postage! Definitely a total rip off.”

Helpful Report

Posted 10 years ago

We are not asking for this comment to be removed as it has vexed us so much. Thank you for your kind comment in relation to our service, it is appreciated. We are sorry to hear that you consider the cost of a replacement screen that you have broken unacceptable. You did not receive a 'skimpy bit of plastic'. These components are tooled and stocked. We employ trained staff to pick and pack product for despatch. Then their are packaging material and postage charges that are totally out of our control. All of the above compound the cost and to be accused of immorality and 'ripping off' we think is a bit harsh. Hopefully the above will explain our position against low cost items as we have to cover costs to remain at your service for years to come. Thanks anyway for making your feelings known.

Posted 8 years ago

“Quality poor zip terrible for opening returned for refund”

Helpful Report

Posted 10 years ago

We are awaiting delivery of your returned product for inspection. Sorry to hear that you have experienced an issue and you can be assured that if a manufacturing defect, we shall react by passing information to our manufacturers QA department and replace your purchase if in warranty. Thank you for your feedback.

Posted 8 years ago

“hello, since the battery is not yet always here, I think about the trolley returned Klaus Lill”

Helpful Report

Posted 10 years ago

Hello Klaus. Sorry for the confusion. We do not deliver lithium batteries to Denmark. We do have an extensive coverage of retail outlets in Denmark who would be happy to assist. Thank you for contacting us.

Posted 8 years ago

“Order despatched on the 4th & I'm yet to receive it... About to contact you again about the Non Delivery!!!”

Helpful Report

Posted 10 years ago

Posted 8 years ago

“I did not succeed in placing an order. Having selected the items I wished to purchase the order faied to progress through the payment stage. I have not made any further attempt to enter the order.”

Helpful Report

Posted 10 years ago

Hi Robert, Thank you for your feedback. It appears there has been some kind of problem with your web browser while using our web site. We recommend updating your web browser of choice to the latest version to ensure you can sail through the order process with no problems. If you would still like to place an order with PowerBug please call our offices on 01753 857 838 where the team will be happy to process your order over the phone. We will even give you a discount for your inconvenience. Kind Regards PowerBug Customer Support

Posted 10 years ago

PowerBug.co.uk is rated 4.7 based on 4,472 reviews