PowerBug.co.uk Reviews

Name: PowerBug.co.uk
Address: Wizza LTD, Bath Road, Reading, Berkshire
Rating: 4.73

4.7 Rating 4,472 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

Metrics

Info

4.7

Based on 4,472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to receive my replacement screen. Had to pay a fiver for delivery and now 8 days later and not arrived. Tried to call on Friday but closed in the afternoon.”

Helpful Report

Posted 6 years ago

This order was placed after close of business on Friday 05th April. Goods were ordered on a standard delivery of 3 - 5 working days and dispatched on Monday 8th April. We understand that the order was received within our advertised delivery window. All orders over £50.00 are delivered free of carriage and the customer was kept up to date by e mail in respect of order confirmation, processing and dispatch.

Posted 6 years ago

“Not received part”

Helpful Report

Posted 6 years ago

Hello Mr Turner. Your spare part has been posted to you. Any issues please call us to resolve.

Posted 6 years ago

“i have not had any response regarding my complaint about my lithium battery for over a week,i was told they would get in touch with a technition and get back to me? JAMES HAYES.”

Helpful Report

Posted 7 years ago

Really sorry about this Mr Hayes and as you may notice our customer service is really important to us. We think that there was a misunderstanding with the information provided. We did make contact and happily your issue has been resolved to your satisfaction.

Posted 7 years ago

“I ordered and paid for next day delivery. Delivery took three days. This is not surprising as it was posted second class!!!!”

Helpful Report

Posted 7 years ago

Mr Bennet - Very sorry for our mistake. We will not only get the extra amount paid for the next day delivery refunded, we will refund the entire amount paid for shipping. Our sincere apologies :-(

Posted 7 years ago

“I have not received my battery yet. After more than 3 weeks. So if you have had a zero, that is what i would have given you.”

Helpful Report

Posted 7 years ago

We are sorry for the delay with your order. This was a transaction based outside of mainland UK and we have to rely upon outside sources to help customers requiring spare parts in areas not covered by our extensive network of European distributors. The delay was frustrating however we understand the delivery has now been made and hope that your replacement battery will deliver many more years of service. Please accept our apology once again for the delay.

Posted 7 years ago

“Bought and paid for boot tidy back in early March. No stock so put on back order. No comms for 2 weeks so rang to be told that item was due mid May. Waited til end of May and was told stock imminent. Eventually received 14th June to see on web site that the product is now on sale at £10 discount!!! Should have cancelled original order and re-bought when new stock arrived. Spoke to boss who offered a discount on something else although I've already bought everything I want from powerbug. Never mind..lesson learned.”

Helpful Report

Posted 7 years ago

Hello Mr Saunders, I think it's only fair that you update your review as we refunded £10.00 from your purchase to bring your order in-line with the discounted price available at the time.

Posted 7 years ago

“it is the most unreliable trolley i have bought it broke down after less than 10 times used”

Helpful Report

Posted 7 years ago

Sorry to hear this. We have to point out that there is an 'on/off' switch under the handle of the model that you have purchased. Happy to report that the customer is now happy with his trolley....... and the 'on / off' switch.

Posted 6 years ago

“Really disappointed. Excellent service then charger doesn’t work”

Helpful Report

Posted 7 years ago

Hello Kay - We must simply apologise for the delay with your order. As the charging of your new battery didn't seem quite right we thought it was only best to replace both your battery and charger as a precaution. Again, apologies for the delay and we hope you are enjoying your new PowerBug trolley!

Posted 7 years ago

“Not received it yet !”

Helpful Report

Posted 7 years ago

Hello Mr Simpson, Please give the team a call on 01753 857 838 and we'll be happy to help locate your order :-)

Posted 7 years ago

“Order confirmation email, 22/1/18... Payment email, 22/1/18... Processing email, 22/1/18. Shipped email, 23/1/18. Email to Customer Service, as to where my order was.. 26/1/18. Customer Satisfaction email, 27/1/18... Still NO answer from Service, and still waiting for my order. And at £4:50 shipping, could have delivered it by foot.. Hence to say NOT VERY HAPPY.”

Helpful Report

Posted 8 years ago

Delivery confirmed within the quoted and chosen 2-5 working day delivery option.

Posted 8 years ago

“Unable to review this piece of equipment as there was no indication when ordering that you would need the appropriate extra attachment equipment.”

Helpful Report

Posted 8 years ago

Hello Susan - I'm sorry but we're going to have to disagree with you here. The fitting information on the Score Card Holder page clearly indicates an Accessory Dock is required if you do not already have one. Score Card Holder product page: https://www.powerbug.co.uk/accessories/88-score-card-holder.html

Posted 8 years ago

“Can not get the Variable distance to work”

Helpful Report

Posted 8 years ago

Hello Graham, Please give the team a call on 01753 857 838 (Press option 2) and they will be able to assist with your distance control :-)

Posted 8 years ago

“Disappointed with the Information given When buying it”

Helpful Report

Posted 8 years ago

Hello Robert, I'm sorry, but I'm unsure why this negative review has been left. The product purchased was a GTX1 Lithium, and our product web page clearly displays plenty of information about the product (See here: https://www.powerbug.co.uk/gtx1-series/101-gtx1-lithium.html) If there is any information you would like our team are available by email or on the telephone (01753 857 838) and always happy to help with any questions you may have.

Posted 8 years ago

“Only a minor problem, ordered a top strap, securing clip. But had to cut off, broken part. But way to fix new part.”

Helpful Report

Posted 8 years ago

If stitching the clip back on is not a preferable way to repair your bag support, then the entire support can be replaced and upgraded to our new modern bag support straps (See here: https://www.powerbug.co.uk/spares/32-anti-rotation-bag-support-upgrade-pack.html)

Posted 8 years ago

“Please be advised that the battery that we bought in June 16 no longer lasts a full round. Yesterday it gave up completely on the 17th hole . For my last four rounds the display shows red from hole 6 onwards. Please advise if you wish this faulty battery returned and a way to conveniently do so. I respectfully request a replacement battery be send out to me asap. Regards Murdo Macleod”

Helpful Report

Posted 8 years ago

We were sorry to hear that this customer was having issues with a lead lead acid battery. We tried to contact the customer on a number of occasions over a 7 day period by phone and e mail to understand from where the battery was purchased and to resolve the issue without success. Happily our service team was eventually able to speak with the customer and we are delighted to hear that issue has been resolved to his satisfaction by switching to our mini lithium battery and charger.

Posted 8 years ago

“Need to return something no answer but when I asked a question the answer came back the next day but now I have an issue no answer after a week”

Helpful Report

Posted 8 years ago

Hi Mr Wilson, Sorry to hear you are not satisfied with our service. I have checked the email servers and the first email received regarding this was at 9:22pm last night. We have contacted our server engineer to take a look at the email server to make sure we do not have ant problems and I have replied to the email received. Apologies for not receiving the first email from a week ago. Kind Regards, PowerBug

Posted 8 years ago

“Did not respond to my email after purchase”

Helpful Report

Posted 9 years ago

Hi Greg, Sorry about the lack of reply from Jimmy. He's been abroad assisting the team at the PGA Merchandising Show. Please do not hesitate to contact our friendly office staff who are happy to help with any questions on 01753 857 838 or info@powerbug.co.uk. Thanks - PowerBug.

Posted 9 years ago

“I ordered, on the 19/12/2016, a replacement Battery Charger for my PowerBug Trolley which I had purchased from American Golf, Romford in Dec.2015. My account was debited for £40.00 on the 20th. Dec. 2016. I am still awaiting receipt of the Charger. Please investigate and supply A.S.A.P. Patrick.”

Helpful Report

Posted 9 years ago

We are sorry for the delay. Please be aware that although we often deliver within a couple of days, our delivery window is 2/5 working days. We are sure that your product will turn up soon and within the timeframe. Thanks for your feedback.

Posted 8 years ago

“Didn't receive my free wheel covers and no explanation”

Helpful Report

Posted 9 years ago

Hi Mr Axten, Our sincere apologies for the missing wheel cover set. I have got a set of wheel covers going out to you in the post today. Kind Regards - PowerBug.

Posted 9 years ago

“Ask me again when the item I ordered finally shows up”

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Posted 9 years ago

Posted 8 years ago

PowerBug.co.uk is rated 4.7 based on 4,472 reviews