PowerBug.co.uk Reviews

Name: PowerBug.co.uk
Address: Wizza LTD, Bath Road, Reading, Berkshire
Rating: 4.72

4.7 Rating 3,850 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

Metrics

Info

4.7

Based on 3,850 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to review this piece of equipment as there was no indication when ordering that you would need the appropriate extra attachment equipment.”

Helpful Report

Posted 6 years ago

Hello Susan - I'm sorry but we're going to have to disagree with you here. The fitting information on the Score Card Holder page clearly indicates an Accessory Dock is required if you do not already have one. Score Card Holder product page: https://www.powerbug.co.uk/accessories/88-score-card-holder.html

Posted 6 years ago

“Can not get the Variable distance to work”

Helpful Report

Posted 6 years ago

Hello Graham, Please give the team a call on 01753 857 838 (Press option 2) and they will be able to assist with your distance control :-)

Posted 6 years ago

“Disappointed with the Information given When buying it”

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Posted 6 years ago

Hello Robert, I'm sorry, but I'm unsure why this negative review has been left. The product purchased was a GTX1 Lithium, and our product web page clearly displays plenty of information about the product (See here: https://www.powerbug.co.uk/gtx1-series/101-gtx1-lithium.html) If there is any information you would like our team are available by email or on the telephone (01753 857 838) and always happy to help with any questions you may have.

Posted 6 years ago

“Only a minor problem, ordered a top strap, securing clip. But had to cut off, broken part. But way to fix new part.”

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Posted 6 years ago

If stitching the clip back on is not a preferable way to repair your bag support, then the entire support can be replaced and upgraded to our new modern bag support straps (See here: https://www.powerbug.co.uk/spares/32-anti-rotation-bag-support-upgrade-pack.html)

Posted 6 years ago

“Please be advised that the battery that we bought in June 16 no longer lasts a full round. Yesterday it gave up completely on the 17th hole . For my last four rounds the display shows red from hole 6 onwards. Please advise if you wish this faulty battery returned and a way to conveniently do so. I respectfully request a replacement battery be send out to me asap. Regards Murdo Macleod”

Helpful Report

Posted 7 years ago

We were sorry to hear that this customer was having issues with a lead lead acid battery. We tried to contact the customer on a number of occasions over a 7 day period by phone and e mail to understand from where the battery was purchased and to resolve the issue without success. Happily our service team was eventually able to speak with the customer and we are delighted to hear that issue has been resolved to his satisfaction by switching to our mini lithium battery and charger.

Posted 6 years ago

“Need to return something no answer but when I asked a question the answer came back the next day but now I have an issue no answer after a week”

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Posted 7 years ago

Hi Mr Wilson, Sorry to hear you are not satisfied with our service. I have checked the email servers and the first email received regarding this was at 9:22pm last night. We have contacted our server engineer to take a look at the email server to make sure we do not have ant problems and I have replied to the email received. Apologies for not receiving the first email from a week ago. Kind Regards, PowerBug

Posted 7 years ago

“Did not respond to my email after purchase”

Helpful Report

Posted 7 years ago

Hi Greg, Sorry about the lack of reply from Jimmy. He's been abroad assisting the team at the PGA Merchandising Show. Please do not hesitate to contact our friendly office staff who are happy to help with any questions on 01753 857 838 or info@powerbug.co.uk. Thanks - PowerBug.

Posted 7 years ago

“I ordered, on the 19/12/2016, a replacement Battery Charger for my PowerBug Trolley which I had purchased from American Golf, Romford in Dec.2015. My account was debited for £40.00 on the 20th. Dec. 2016. I am still awaiting receipt of the Charger. Please investigate and supply A.S.A.P. Patrick.”

Helpful Report

Posted 7 years ago

We are sorry for the delay. Please be aware that although we often deliver within a couple of days, our delivery window is 2/5 working days. We are sure that your product will turn up soon and within the timeframe. Thanks for your feedback.

Posted 7 years ago

“Didn't receive my free wheel covers and no explanation”

Helpful Report

Posted 7 years ago

Hi Mr Axten, Our sincere apologies for the missing wheel cover set. I have got a set of wheel covers going out to you in the post today. Kind Regards - PowerBug.

Posted 7 years ago

“Ask me again when the item I ordered finally shows up”

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Posted 7 years ago

“No battery straps for lead acid battery as detailed in page 7 of instruction book. Instruction book very poor and amatuerish. Photos are terribly dark and hard to see. No mention of removing the tray inserts to use a lead acid battery. Order wrong. The T bar to torberry connector that I ordered and paid for was not sent. Both wheels run out of true when trolley is powered and lifted. Fit of axel dowels in wheels is tight. Very poor quality control - smacks of cheap Chinese rubbish. Extremely disappointed overall.”

Helpful Report

Posted 7 years ago

Hi Mr Kinsella - Sorry to hear you are unhappy with your purchase. I hope my email finds you well offering a solution to the missing parts on your order as well as generous compensation as a gesture of good will. We have now moved over to digital manuals for our products that can be found on our website under the "Resource Centre" tab. - Kind Regards, PowerBug.

Posted 7 years ago

“As I'm doing this my battery has not arrived, I need it for. Tomorrow and I'm worried”

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Posted 7 years ago

“Was told they thought I needed a new circuit board which I fitted but still not working and desperate to use trolley. Only had 18 mths so disappointed it is broken already. Ringing mon am to try and sort out!”

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Posted 7 years ago

We try to assist customer over the phone who contact us with issues that they would like to fix at home. In the vast majority of cases our technicians can identify a problem and spare parts can be delivered if requested by a customer. We can only make recommendations in relation to the information given. This does leave room for misunderstandings and does not guarantee that replacement parts are fitted correctly. As mentioned, in the vast majority of cases and with the help of the customer will make the correct diagnosis, the customer will carry out a repair and everyone is happy. We hope that your conversation will be to your satisfaction and thank you for your feed back.

Posted 7 years ago

“very happy with the service”

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Posted 7 years ago

Thanks for your comment.........one star?..... :-) Hope that we don't upset you!

Posted 7 years ago

“Trolley only worked for 30 seconds”

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Posted 7 years ago

Hi Mr Griffiths, Your brand new replacement trolley will be delivered tomorrow. Apologies for any inconvenience caused. Kind Regards, PowerBug

Posted 7 years ago

“Still waiting for my order !”

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Posted 8 years ago

Posted 7 years ago

“The problem is that I'had not recived the order. Can you help me ?”

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Posted 8 years ago

Hi Antonella, As you are based in Italy and we are based in the UK shipping times can be longer than advertised on our website. Usual shipping times mentioned online are for deliveries within the UK. Please feel free to give our team a call on +44 1753 857 838 if you have any further concerns. Kind Regards, PowerBug

Posted 8 years ago

“Unfortunately as I write this I am still waiting on my trolley to be delivered 5 days after the purchase. I may rewrite once it's been delivered”

Helpful Report

Posted 8 years ago

Hi Michael, Apologies for the delay. The problem seems to be with UKMail. We are awaiting an explanation from them and as soon as we hear back from them we shall be in touch. Again, apologies for the delay, PowerBug.

Posted 8 years ago

“Ordered set of winter wheels received next day Free delivery,excellent. Also had a problem with the speed controller,a new one was in the box with the wheels and as agreed i fitted. Great service,Thank you.John Cairns”

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Posted 8 years ago

And thank you for your feedback! Although 1 star for great service? Whats a person got to do? LOL

Posted 7 years ago

“whilst the service is without reproach, the prices I was charged for skimpy bits of spare plastic are verging on the immoral, considering they would only have cost a few pence, maybe £1 with postage! Definitely a total rip off.”

Helpful Report

Posted 8 years ago

We are not asking for this comment to be removed as it has vexed us so much. Thank you for your kind comment in relation to our service, it is appreciated. We are sorry to hear that you consider the cost of a replacement screen that you have broken unacceptable. You did not receive a 'skimpy bit of plastic'. These components are tooled and stocked. We employ trained staff to pick and pack product for despatch. Then their are packaging material and postage charges that are totally out of our control. All of the above compound the cost and to be accused of immorality and 'ripping off' we think is a bit harsh. Hopefully the above will explain our position against low cost items as we have to cover costs to remain at your service for years to come. Thanks anyway for making your feelings known.

Posted 7 years ago

PowerBug.co.uk is rated 4.7 based on 3,850 reviews