“If you make any alterations to your loan it doesn't reflect on your account on-line.
For example, I deferred payment number 8 of 12 so that would have made a final 13th payment yet my account on-line informed me that after my 12th payment there were no further payments to be made. Had I not checked this with an on-line advisor this would have caused serious financial difficulties as I was under the impression my loan was fully repaid. Had this not happened, my review would have been 5 stars”
“Would be better if you could make extra payments on the website. the only reason I can see for not doing this is to make it difficult thus earn more money from people who dont have the time to call or email”
“I did not have to wait long to speak to a representative of Pounds to Pocket, the advisor was polite, informative and helped me to move forward with my loan application.”
“I have just finished paying off a loan with you and have been unindated with emails from you asking me to apply for another life an so I did a few minutes ago because my car just broke down and Christmas is right around the corner. You turned me down I don't get it?”
“had know problems with pounds to pocket.The service is great over the phone and live chat could not ask for a better service many thanks pounds to pockets”
“I think you do not look after loyal customers I have been a customer for 2 years and never missed a payment. applied for a new loan which you refused so where is the loyality”
“I believed that you are one off the best loan company on the market and I'm happy to be one of your client for such a long time never add no problems and i have recommend to my friends that have use you all ready with no problems to.thanks”
“I find the way I have been treated when I applyed for a loan and got turned down I tryed to find out the reason why I hit a brick wall all I got was no lnformation for why I was turned down so my honest opinion is my star rating is -30 stars”
