Pounds to Pocket Reviews

Name: Pounds to Pocket
Rating: 3.93

3.9 Rating 363 Reviews

1 %

of reviewers recommend Pounds to Pocket

Company Reviews

Metrics

Info

3.9

Based on 363 reviews

Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0800 016 3106

Email:

support@PoundstoPocket.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I applied for a loan last year, made every payment, paid the loan off and now I receive a message saying my loan is declined when I log in, even before I apply. Very bad business!”

Helpful Report

Posted 10 years ago

“Really poor experience. Excessive charges, complaints team very poor and even ignore the Financial Ombudsman. No regard for UK lending criteria. Please do not touch with a barge pole!”

Helpful Report

Posted 10 years ago

“I don't know how this place is anywhere near a 4 star service. For one, their customer service is non-existent. They call you from a call centre, which takes 10seconds to connect before you even hear the voice of someone. The woman kept calling me the wrong name, which in my opinion was very unprofessional. I wish I had never taken the money from poundstopocket, but I was in a bad financial position at the time and had no other choice... now I have payments until October to make totaling just over £680 if I make the payments monthly, but if I want to pay if off early in one go it's £580 - how is that a saving? Poundstopocket will rip you off; please think about pawning, selling, borrowing, anything you can to avoid taking money from these modern day loan sharks”

Helpful Report

Posted 10 years ago

“Awful company . I'm paying off my debt and tried to nagationate with them and asked them to freeze my interest . They refused and I have 5 more payments . Also I just got a new card and I called them on the day of my loan repayment date to tell them and they still charged me a fee . Do not use !”

Helpful Report

Posted 10 years ago

“I would like to repay my loan using a credit card, this will save me £ 423.18 in interest. I was told that i can not do this as Pounds to Pocket are a responsible lender. How can this be responsible lending, If i continue with Pounds to pocket I still have to pay £734.47 loan + £423.18 interest a total of £1157.65. If i Could pay my loan off today with a 0% credit card I could save the £423.18 interest and be dept free in 5 months and not the 8 months if I stay with Pounds to Pocket. this is a trap, it means that I can't move money around to save me paying interest. This is not responsible lending.”

Helpful Report

Posted 10 years ago

“Was a complete waste of time. No help what so ever”

Helpful Report

Posted 10 years ago

“I appled for aloan and the company declend it and i have a regurley income and and the advicer could not explan why i got declined will never use the service again”

Helpful Report

Posted 10 years ago

“i repeatedly asked the customer advisor questions and she kept avoiding them. she claimed my application i filled out a year ago had been delined and thats how she based her decision. i hadnt even filled out an application. my query was about not being able to log on. i certainly wont be recommending pounds to pocket to anyone”

Helpful Report

Posted 10 years ago

“all i wanted was a small amount of loan i was a good custmer and no one can even ring me on 07772871474”

Helpful Report

Posted 10 years ago

“I am being totally conned, I try to pay my loan off early and the cost would be more then if I left it running. Interest charged daily my A**”

Helpful Report

Posted 10 years ago

“Very disappointed having been a long standing customer who has never missed a payment that the company can't inform me when I'm eligible for a top up”

Helpful Report

Posted 10 years ago

“I'm annoyed that I have just paid off my loan early , have never missed a payment. I just applied for another loan and was declined. You can't tell me when I can apply again, or even IF I can apply again. Pretty poor really.”

Helpful Report

Posted 10 years ago

“1. Called customer services to advise employer details had changed... gave name of employer, contact tel and position and monthly take home pay...... called back later to check loan status and told that NONE of my new employer details had been updated. 2. Gave the advisor the new employer details. 3. Called back again, to check that the person who I had spoken to on the phone who had advised me that my employer info hadn't been updated. She had updated most of my details except the new employer telephone number was still NOT updated by your assistant, meaning my old employer number remained on my account. 4. Called customer services as I noticed on my homepage that my bank account number there was a digit incorrect, gave them my correct bank a/c. Spoke to another adviser later who confirmed that these details also had failed to be updated. 5. Rang back and told my applic for a £500 load had been declined (not surprised given the poor service shown above and details NOT being updated properly). Was advised to process a NEW application for £250 which would be approved. 3. Applied for a lower amount loan - £250, as possibly my initial application had been declined due to my info not being updated as per my phone calls and / or chat with your on-line chat. This was 2 days ago, NO decision yet made and every time I call/chat am told that this has been escalated. (have called THREE times to check status).”

Helpful Report

Posted 10 years ago

“you pay back much too more than you should”

Helpful Report

Posted 10 years ago

“not very helpful when they make an error on your account and expect you to contact them from experience p2p had closed my account and asked me to contact the resolutions team and also stated that my balance is £0.00 when clearly i know its not they then also failed to take payment so if i do recieve any letter from a debt company i shall be telling them that pounds to pocket closed the account and set my balance to £0.00 id also definatly not recommend them to anybody i asked for them to erase my bank details and they refused”

Helpful Report

Posted 10 years ago

“This company cannot be trusted. They make a bad financial situation much much worse. They fail to communicate. Add charges without justification. Make promises that are not kept. Have a complaints dept which doesn't respond to complaints. Fail to keep your credit record updated. I've dealt with a fair few loan companies and these are the worst.”

Helpful Report

Posted 10 years ago

“Terrible customer service, unwilling to help with even a small thing like changing Direct Debit Dates. Avoid at all costs”

Helpful Report

Posted 10 years ago

“I have experienced them guarantee that I will get a loan, only if I pay off a loan with there sister company. Don't fall for it, I did, paid it off, and now declined a loan. Been with them 2 years, loyalty clearly does not come into it. Do not use.”

Helpful Report

Posted 10 years ago

“Deanna was very helpful, it's a shame this isn't the whole of customer services attitude”

Helpful Report

Posted 10 years ago

“Not helpful at all. Quick enough to take my business but when help is needed not interested”

Helpful Report

Posted 10 years ago

Pounds to Pocket is rated 3.9 based on 363 reviews