Posh Eyes Reviews

Name: Posh Eyes
Address: Westbury House52 French Laurence WayChalgrove, Oxford
Rating: 4.86

4.9 Rating 991 Reviews

97 %

of reviewers recommend Posh Eyes

Company Reviews

Metrics

Info

4.9

Based on 991 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Posh Eyes:

Posh Eyes is a leading UK supplier of discount designer prescription glasses and branded contact lenses, with up to 70% off High Street prices.

Visit Website

Phone:

01865400384

Location:

Westbury House52 French Laurence WayChalgrove
Oxford
OX447YF

Posh Eyes 5 star review on 1st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be very careful when ordering glasses from their website as that information regarding frames is misleading and appeared to be hidden. I have ordered a standard Oakley glass frame without any modification. Since I didn't receive my order or any update in 10 days I decided to cancel my order. The following day I was contacted by Posh Eyes and informed that they still don't have my frames but I cannot cancel my order as apparently that was a special order. I returned to the website and realised that the information is not clearly shown on the page but is only accessible by checking the question mark which is not required to complete the buying process. It feels that the company deliberately hide information to trick customers to buy frames from them and refuses to refund or cancel the order. Very poor customer service”

Helpful Report

Posted 1 year ago

Thank you for your feedback Patryk I am sorry that you have not been happy with the service you have received from Posh Eyes. There are some Oakley models which have been discontinued by Oakley as off-the-shelf products, such as the Oakley Splinter. Unfortunately we are only able to supply these as Special Order (make-to-order) products. Due to the customised nature of these products, we make in clear on our website at the time of order that there is no automatic right to cancel an order for refund for these products, which can take up to 2 weeks from order to despatch. We do not hide this information (please see attached image), although I am sorry that you inadvertently missed this at the time of your order. In the event, your Oakley glasses frame was despatched within the 2 week time frame, and I hope that now your have received your order, you are happy with your purchase. Once again, thank you for your feedback. Regards, Julian Gooddy, Posh Eyes.

Posted 1 year ago

“Better communication with customers, please. I am not impressed at all.”

Helpful Report

Posted 1 year ago

Dear Rafal, Many thanks for your feedback. I am sorry to hear that you have been unhappy with the service you have received from Posh Eyes. Although we are always happy to receive customers' feedback, we are somewhat puzzled by your single star rating as your order was fulfilled earlier this month within our quoted timeframe. As we had not heard otherwise, we assumed that you were happy with the service you received from Posh Eyes. I will attempt to contact you separately to understand better how we could have improved our communication with you. Again, many thanks for your feedback. Regards, Julian.

Posted 1 year ago

“Slow and argumentative over the phone. Lenses are not great either. They made the wrong lenses and argued I should buy anyway, then called back saying that actually the lenses are good. I have no way to test this, so stay away!”

Helpful Report

Posted 3 years ago

Thank you for your feedback Mircea. I am sorry that you are not happy with the service you have received from us, or with the prescription lenses we put into your glasses frame almost four months ago. The lenses we supplied were not "wrong" – they were simply different to the measurements you entered on your order, and included an adjustment for astigmatism as agreed with you, and as per your prescription. Although it is some time since we supplied your reglazed glasses, I am happy to check the lenses against your sight test prescription and make any corrections if required. Kind regards, Julian Gooddy, Posh Eyes.

Posted 3 years ago

“Refused to give refund as manager stated sunglasses were made to order; not clear on website. Issue has been taken up with trading standard's as I believe this site is not fulfilling consumer rights. Disappointed with response I have received so far.”

Helpful Report

Posted 5 years ago

I am sorry that you have not been happy with the experience you have had with Posh Eyes. We are happy to accept returns of all our off-the-shelf items, fulfilling the requirements of the Consumer Rights Act. Certain discontinued items which are no longer available off-the-shelf, can only be supplied on a make-to-order basis. As such, under the Consumer Rights Act, there is no automatic right to return these specially-made products for refund. We make it clear on our ordering page which products are make-to-order only, and include on the same page, in our Terms & Conditions, and on our Delivery and Returns page that there is no automatic right to return these products for refund. At Posh Eyes, we pride ourselves on customer service, and through our regular communication with you, we believe we have offered an open and honest explanation.

Posted 5 years ago

“My order did not arrive! Your Order #100005456 (placed on 1 November 2018 13:35:27 GMT)”

Helpful Report

Posted 5 years ago

Dear Carl, I am sorry that your order has not arrived with you in Austria. As you will now be aware, Royal Mail's partner express delivery service in Austria (GLS) have arranged to return the item to us in the UK, as they will not deliver to the military address in Austria which you supplied on your order. Please could you supply a non-military address to ensure that we can resend your order and ensure that it is delivered successfully to you. Kind regards, Julian, Posh Eyes.

Posted 5 years ago

“My order was taken even though the frames are out of stock. I am still waiting . . . .”

Helpful Report

Posted 6 years ago

Dear Richard, Please accept our sincere apologies. I am sorry that it has taken longer than we would have liked to despatch your Oakley glasses to you. As per our email to you on 12th October, your particular size of frame in your chosen model and colour has been on backorder with the manufacturer, and this is the reason for the delay. I can confirm that your frame has now been despatched by Oakley and I expect to be despatching it to you with the next two days. Rest assured that we only take payment at the time orders are despatched to customers, so as yet payment has not actually been taken for your order. Regards, Julian Gooddy, Posh Eyes.

Posted 6 years ago

“I ordered a pair of sunglasses for my husband on Friday 26th May and paid for them and some 10 days later they have not been delivered neither have I had any form of communication to let me know what is going on. I have had to chase them via email , not good service at all.”

Helpful Report

Posted 6 years ago

Dear Claire I am sorry that you are not happy with the service you have received from Posh Eyes. We commit to despatching glasses frames within 7 working days of order, which we highlight both on our website and on the confirmation email sent to customers at the time of order. We would therefore not attempt to make contact until after 7 working days has passed. Customers who set up an account with Posh Eyes can view their order details including order progress. Unfortunately it appears as though you have not yet setup an account with Posh Eyes, although I am happy to arrange this if you wish. Unlike many online retailers, Posh Eyes does not take card payments for orders until goods are despatched and therefore we have not taken payment for your glasses. However payment will be take payment later today as your glasses have now been despatched, within 6 working days of order. Many thanks for your feedback regarding your order. We will endeavour to make it clearer in future our commitments to our customers. Kind regards Julian Gooddy Posh Eyes

Posted 6 years ago

“Terrible! The ophthalmic technician carelessly scratched and damaged the blue coating on my Brand New and expensive Silhouette frames whilst fitting the lenses. I complained about the damage to the frames when I received the glasses but my complaint fell on deaf ears. I was therefore not happy with the service provided (which was not cheap) so would not recommend this company.”

Helpful Report

Posted 7 years ago

I am sorry that our customer was not happy with our service, and am very surprised at the comment. In 2012 our customer asked Posh Eyes to add new lenses to his own existing glasses frames (known as reglazing). Every reglazed pair of glasses is checked thoroughly prior to despatch to ensure that each frame sent to us by our customers is returned in the same condition as it is received. After receiving his reglazed glasses our customer commented "Dear Julian, I received the glasses safely yesterday and on the whole am pleased with them." Although we find it difficult to reconcile this comment with the negative review, I am happy to discuss his order with us at any time. Julian Gooddy, Managing Director, Posh Eyes.

Posted 7 years ago

Posh Eyes is rated 4.9 based on 991 reviews