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Portland Brown Ltd Reviews

4.5 Rating 464 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

4.5

Based on 464 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 31st January 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb location and just enough amenities. But i only got 1 service in 12 days. felt shortchanged.”

Posted 4 months ago

“The location was convenient and the state of the apartment was good. The check-in procedure was a bit of a hassle, partly due to most of the Portland Brown team being at some company offsite. The apartment keys were sent via a third-party courier, who promptly deposited them at the wrong location; it took a while to sort that out.”

Posted 6 months ago

Hi Joseph, Thank you for taking the time to leave us a review. We’re glad you liked your apartment and the location. We do apologise for our courier delivering your keys next door and we have passed on your feedback. We hope to see you again in the future so we can provide a seamless check-in experience. If you would like to talk about this further, please don’t hesitate to contact me at joana.sobral@portlandbrown.com Best wishes, Jo Head of Guest Relations

Posted 6 months ago

“The overall experience was very good”

Posted 1 year ago

“I enjoyed my stay here .”

Posted 2 years ago

Thank you for the review, Monqiue, if there's anything we can do to improve please let us know. We hope to see you again! Joana Head of Guest Relations

Posted 2 years ago

“Hi, We were pleased to stay in Portland Brown. Staff is very supportive and helpful. In general we enjoyed the stay. Though we encountered couple of issues: - shower was not working when we arrived. So after a hard and a long journey, we could not take a shower. - we had a leak in the sink in the kitchen which lead to calling the help and dealing with it - we receuved dirty sheets for the bed once If you could look into it for the future, that would be lovely. The total impression is really nice. Good location, great people working there. Thank you. Regards, Olesya Reznik”

Posted 3 years ago

Hi Olesya, Thank you for your feedback. I'm glad to hear the team were supportive and helpful during your stay. Sorry we weren't aware of an issue with your linen, we would have been happy to replace this. I understand your tap & shower were fixed within 24 hours, and I apologise for the inconvenience at the outset. Thanks again for taking the time to send us feedback, it's always appreciated and I hope you can stay with us again in the future and have a seamless stay! :) Best Wishes, Joanna

Posted 3 years ago

“Portland Brown facility is situated at a very suitable location since its near ASDA store. Also, it has got all possible amenities that one need to stay in a apartment for longer duration since I have spent 5 months. I truly recommend this facility to others too. Thanks, Abhishek”

Posted 3 years ago

Hi Abhishek, Thank you for your review, we're glad you liked the location and local amenities near your apartment! We hope you visit us again and if there's anything we can do to make your stay even better please do let us know! Best wishes, Joanna

Posted 3 years ago

“Very good space with simple, but comfortable furniture and a very well equipped kitchen”

(58) - Posted 3 years ago

Hi Carlos, Thank you for your review. If you're looking to stay with us again, please do let us know if there's anything more we can do to make your stay even more comfortable and enjoyable! Best wishes, Joanna

Posted 3 years ago

“Great apartment location and amenities in general.”

(48) - Posted 4 years ago

Hi Sameer, Thanks for your review. I am pleased that you enjoyed your stay with us and we hope to see you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 3 years ago

“When problems were identified PB were quick to respond. They aim to offer a premium service but could do more to personalise the experience and continuity of contact when liaising with guests.”

(53) - Posted 4 years ago

Thank you very much for your honest and constructive feedback. I am happy to hear that we were quick to respond to any issues or requests you may have had. We always aim to offer a personalized service to all our guests, so I am really sorry that you didn't experience that consistency throughout your stay. Thank you, once again, for your comments and we all look forward to seeing you soon. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Service quality and prompt response”

(105) - Posted 4 years ago

Hi Rakesh, Thank you very much for taking the time to give us your very valuable feedback. I am happy to hear that you enjoyed your stay with us and we hope to see you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

Hi Rakesh, Thank you very much for taking the time to give us your very valuable feedback. I am happy to hear that you enjoyed your stay with us and we hope to see you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Quick response and action from customer relations.”

(64) - Posted 4 years ago

Hi Sam, Thank you very much for your recent feedback. We do try our very best to respond and resolve all of our guests' questions and concerns as quickly and efficiently as possible. We hope to see you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Great service! Reactivity and efficiency.”

(91) - Posted 4 years ago

Dear Morgan, Thank you for taking the time to leave us your glowing feedback. I am really happy to hear that you have enjoyed your stay with us and found the Team to be helpful and willing to assist. We all look forward to seeing you soon. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Quick response to the queries and the location of the property”

(33) - Posted 4 years ago

Dear Muruganantham, Thank you for taking the time to give us your very valuable feedback. I am glad you enjoyed your stay with us, and we look forward to welcoming you back in the near future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Excellent Location and neat cosy apartment for short stay. I would return to this place again but bit pricey as location is near to everything. Portland Brown Guys simply impress you with there hospitality. Everything was available for me not even once i felt the need to contact them back.”

(32) - Posted 4 years ago

Dear Madan Kumar, Thank you for taking the time to leave us your glowing feedback! I'm delighted you had an excellent stay with us and everything was amazing. On behalf of myself and my team, we look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“good location”

(40) - Posted 4 years ago

Thank you for your review. I'm delighted you enjoyed your recent stay with us and the location was ideal for your visit to the city. We hope to welcome you back again soon! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 4 years ago

“very helpful and responsive staff”

(47) - Posted 4 years ago

Thank you so much for your sparkling review! The Team works incredibly hard to provide the highest possible level of service, so feedback such as yours it's always a pleasure to read. Warm Regards, Joana Sobral Senior Guest Relations Executive

Posted 4 years ago

“Great flat, check-in was a bit complicated”

(41) - Posted 4 years ago

Thank you very much for your recent feedback. We're pleased to hear that we were able to fulfill your expectations with regards to the apartment. However, I'm sorry that your check-in process wasn't that smooth. We do operate a 24-hour meet and greet service, and contact our guests prior to their arrival to ensure a smooth and hassle-free check-in. We look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 4 years ago

“It was a good stay.. Property was new and well maintained. My only suggestion would be to provide the toiletries, dish/cloth washing tablets in your weekly cleaning. This was the first time, I got to know that service apartment does not refill the same every week. Overall experience was good. thanks”

(32) - Posted 4 years ago

Thank you for your lovely review! We were all delighted to know that you had an enjoyable stay with us. Regarding your suggestion, I am afraid the toiletries and housekeeping packs are only supplied on arrival. We are looking forward to your next stay with us. Kind Regards, Joana Sobral Senior Guest Relations Team

Posted 4 years ago

“Good service, responsive customer service. However the cleaners kept rearranging rooms (move furnitures around and put all the shampoo bottles, shaving gel bottles etc. on the sink from the bathroom shelf), and my shorts were taken from my bed and my flatmate's shirt was also taken (I assume the reason was carelessness - the alternative is worse).”

(69) - Posted 4 years ago

Thank you for the constructive feedback. I am glad to hear that your overall stay was enjoyable. However, I am equally disappointed that you were not satisfied with the cleaning services. I've reviewed your records and couldn't find any correspondence regarding your and your flatmate’s personal items. I wish you had informed us while in-house, so we could have investigated this with our laundry company and housekeeping team. Thank you once again for the feedback and if you would like to discuss any of these points further please do not hesitate to get in touch. Best wishes, Joana Sobral Senior Guest Relations Executive

Posted 4 years ago

“Clean and bright apartments, nice services. Good location”

(66) - Posted 4 years ago

Dear Guest, Thank you very much for your recent feedback. I was delighted to read that you enjoyed the apartment, services and location. We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 4 years ago

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Portland Brown Ltd is rated 4.5 based on 464 reviews