Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Portland Brown Ltd Reviews

4.5 Rating 465 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

4.5

Based on 465 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 31st January 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall experience was very positive. I was very happy with the flat and Portland Brown was extremely fast to respond to any issue I run by them. There were a couple of issues with the flat during my 2-month-long stay, but Portland Brown did everything in their power to help resolve them quickly.”

(60) - Posted 8 years ago

Hi Katarzyna, Thank you for your feedback. I am pleased we were able to resolve the issues quickly for you and that you enjoyed your stay. Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Except for a number of miscommunication incidents, the overall experience has been quite pleasant.”

(90) - Posted 8 years ago

Hi Sheela, I’m very sorry to hear of you suffering from mis-communication during your stay. I’d be really grateful if you could possibly drop me a line to give me an idea as to how these came about, in order for me to understand and ensure we don’t make the same mistakes in future. You can contact me directly on 07342882285. I will send you an email so that it is easier for you to reply to me. Thanks, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The stay has been good in general. I have two complains regarding the specific apartment that I got (apartment 18). There is no reception to make phone calls using my mobile phone (O2), there is a very bad Internet signal and reception. It would be great if you can improve that, otherwise it is impossible to work at home, for example. Another solution is to assign those poor connected apartments to people on holidays and assigned well connected apartments to professionals (like myself). Regards.”

(45) - Posted 8 years ago

Hi Laura, Thanks for your feedback. I have reviewed your account with us and can see that you did have an issue with the internet which was a fault with the BT configuration for the router. Unfortunately these faults do occur on occasion however I believe reconfiguring the router this was addressed. I am sorry that the O2 signal was not strong enough. We do have devices that can boost mobile phone signals in certain situations which may have resolved this issue when you were in house had we of known. Thanks again, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“I'm enjoying my stay in Portland Brown with fast internet, comfy bed, strategic location and also fully equipped bathroom and kitchen.”

(33) - Posted 8 years ago

Hi Ari, Thank you for your feedback. We are pleased you are enjoying your stay with us! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The staff always be helpful and tried to fulfill the request as much as they can. The response from them is amazing !”

(321) - Posted 8 years ago

Dear Mr Woo, Thank you for submitting a review for us. It is a real pleasure to see that you enjoyed your stay with us in Canary Wharf. We hope to welcome you back to Portland Brown in the not too distant future! Kind regards, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The flat was really nice furnitured and minor issues with the furniture or the facilities were solved really quick. All staff at Portfland Brown was friendly and helpful. I especially want to emphasize that the cleaning ladies did a great job!”

(88) - Posted 8 years ago

Dear Ms Carl, Thank you very much for taking the time to submit a review. I am pleased that you enjoyed your stay with us. I will be sure to pass your comments regarding the cleaning on to the team! We look forward to welcoming you back to Portland Brown in the near future. Kind regards, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Everything was great, apartment nice and if any problem occurred it would be fixed really fast. The only disappointment was the internet connection, which was quite low and unstable.”

(47) - Posted 8 years ago

Dear Ms Cittadini, Thank you for taking the time to leave feedback. I am pleased you enjoyed your stay with us. I have looked into your account and can see that you had reported an internet issue on 5th April which we attended to the following day and resolved. We usually have strong reliable signal in the apartment you stayed in however I have asked the team to investigate fully to ensure that any further issues are resolved immediately. Thanks again, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“We stayed in three apartments, but most of the stay was 102 37 Cock Lane. Generally wife found the service personnel extremely willing and polite. The cleaning team was also very good. However, general maintenance was poor, the dishwasher virtually unusable, the sink leaked, the loo brushes broke, but instead of replacing they were 'Jerry' mended and broke again. The security system had to be dismantled in the middle of the night and the street door bell never worked and despite notification was never mended.”

(41) - Posted 8 years ago

Dear Mr Bygott-Webb, Many thanks for your review. I am pleased that you found the team to be willing and polite. The issues you have stated are very concerning to me as this is absolutely not the service we pride ourselves on. I am going to look into the points you have raised and will email you directly once I have spoken to the team and investigated. Kind regards, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The stay was perfect, your staff was amazing and always very helpful. My only issue is that I lost water for a week which made my stay more difficult. I understand that it was not your fault, but I believe the situation could have been handled better.”

(92) - Posted 8 years ago

Hi Zack, Thank you for taking the time to complete our guest satisfaction survey. I was glad to hear that you enjoyed your stay despite the water disruption. We are very sorry we couldn't rectify this issue sooner. During this time, we have experienced a major water disruption in this area, which affected all the apartments in the complex. Once again, I am very sorry to hear that the service was not up to your standards. I would like to ensure you I will personally follow up on this to understand what exactly went wrong and how we can improve our service going forward. I really hope we get the opportunity to welcome you to a Portland apartment again to show you the highest of service we pride ourselves here. Kind Regards, Joana

Posted 8 years ago

“Staff were very friendly and were always very quick with their responses. Considering my length of stay, the team were very attentive and helpful.”

(161) - Posted 8 years ago

Hi Lai, Thank you for your positive review and comments. We're so glad you enjoyed your stay. We hope we get the chance to welcome you back in the near future! Kind Regards, Joana

Posted 8 years ago

“My experience with Portland Brown was great. The one piece of feedback is that the bed was too hard for my liking but that is a very individual preference! Other than that, everything was wonderful. The apartment as in great condition, a great location and well kept during the entirety of my stay.”

(42) - Posted 8 years ago

Hi Lauren, Thank you very much for your lovely review. I am happy to hear you enjoyed your stay with us and loved the location and apartment. However, I am sorry you found the mattress not to your satisfaction. I wish you had informed us whilst you were here and we could have rectified the situation for you. I hope we get the pleasure of welcoming you back in the future. Warm Regards, Joana

Posted 8 years ago

“Great service and customer care. Unfortunately the room as a bit noisy.”

(47) - Posted 8 years ago

Hi Richard, Thanks for the positive review despite the bedroom noise. Our team members work very hard so positive feedback such as yours is always a pleasure to read. I hope we are able to welcome you back again soon. Kind Regards, Joana

Posted 8 years ago

“Very good location, very comfortable flat, good service. A bit noisy outside, due to closeness to Victoria Couch Station. Busses park in front of the building and keep the engine running. So this is a bit of inconvenience but other than that all good.”

(75) - Posted 8 years ago

Hi Marta Thanks for your comments and the positive review. I'm very sorry that you were inconvenienced by the noise from the coaches but glad to hear that you loved the location and apartment. I hope we are able to welcome you back again soon. Have a good weekend. Ben

Posted 8 years ago

“Good stay - I stayed in Apartment 6 at Sir John Lyon house - apartment was high specs, furnishings were comfortable, and requests responded to quickly and completed to high satisfaction - such as the sprucing up of the fridge and attending to the extraction fan issue. 1 thing for improvement - Within the Sir John Lyon House building, phone reception was poor - i had no signal at all on my O2 mobile, and even the house mobile phone provided on the EE network had patchy signal at best. I particularly commend the cleaning team on the 17th and 24th September. They did such a fantastic job. Please keep up the good work! Best regards, Jan Yeo”

(68) - Posted 8 years ago

Hi Jan Thanks for your feedback and the positive review. We're so glad you enjoyed your stay and will pass on your specific thanks to our cleaning team. Thanks too for the information on the poor mobile signal. Because of this we'll offer signal boosters to Guests staying in these apartments. If you stay with us again (and we hope you do), please feel free to ask for one on check in. Thanks again, have a great weekend. Ben

Posted 8 years ago

“I received very prompt responses to my enquiries and the apartment was clean and very well equipped . I enjoyed my stay very much.”

(93) - Posted 8 years ago

Hi Damian, Thank you very much for taking the time to review Portland Brown; your positive feedback is greatly appreciated. We are incredibly pleased you enjoyed your stay. Best wishes, Francesca

Posted 8 years ago

“Generally good service, provided an umbrella upon request and also mail service after my check out. Two small points, upon my check in at 7am in the morning staff was not there at the apartment yet and since I do not have a phone I was waiting outside uncertain whether the staff would come. Also during my last week of stay, the house cleaning did not come and no explanation was given despite me raising this via email.”

(49) - Posted 8 years ago

Hi Douglas, Thank you very much for taking the time to review Portland Brown; we are pleased that on the whole you enjoyed your stay with us. I have investigated your arrival with us and can see that we had confirmed a check-in time of 7.30am with yourself; I hope you were not made to wait any later than this but if this was the case please do let me know. We have over 65 locations across London and as a result rely on remote members of staff to welcome our guests. I apologise if us not being onsite at the earlier time caused you any concern. In regards to the cleaning in your final week, I have spoken to our Housekeeping Team and this appears to be an error on their part but there is no excuse for us not to reply to your email and I can only apologise. I hope these 2 issues have not affected your opinion of Portland Brown too much and hopefully we will welcome you back in the future. Best wishes, Francesca

Posted 8 years ago

“Apartment was excellent, although the first one I was out wasn't suitable and was moved. Service and facilities were excellent.”

(188) - Posted 8 years ago

Hi Nicola Thanks for providing your feedback and for your positive review. I had a look at your stay and I'm sorry you experienced some issues with your first apartment but am very glad we were able to find something more suitable for you. I hope we're able to welcome you back again soon. Lauren

Posted 8 years ago

“The staff was accommodating when I needed to switch my start date and found me another apartment in a different location. They were responsive to my messages and calls. The weekly housekeeping was always to our satisfaction. The welcome pack was a nice touch at the start of our stay.”

(31) - Posted 8 years ago

Hi Karina Thanks for your positive review and comments. It's always nice to see feedback from someone who enjoyed staying with us! I hope we can welcome you back again soon. Kind regards Ben

Posted 8 years ago

“pleasant stay, everything provided, very good service, always availible and quick responding, cleaning service was avarage”

(98) - Posted 8 years ago

Hi Shanna Many thanks for your feedback and positive review. I'm sorry to hear that our cleaning service wasn't exceeding your expectations. I would love to discuss further with you what we could have done better, if you would like to get in touch with me on ben.atkins@portlandbrown.com we can put your suggestions in to place. Kind regards Ben

Posted 8 years ago

“good experience in a great location”

(46) - Posted 8 years ago

Hi Vincent, thank you for leaving your review. I'm happy to hear you enjoyed your stay with us, and glad you enjoyed the location. We hope to see you with us again soon. Kind regards, Andrew Guest Relations

Posted 8 years ago

«
1
2
...
3
4
5
6
7
»

Portland Brown Ltd is rated 4.5 based on 465 reviews