Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.51

4.5 Rating 465 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

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4.5

Based on 465 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great location, good service and clean new apartment. Downside was this specific apartment was hot - temperature issues and fans (provided) where needed every night.”

Helpful Report

(35) - Posted 4 years ago

Hi Bill, I am happy to hear that you liked the location and experienced the good service we pride ourselves on. I do hope that the fans provided helped you at night during the hot temperatures in London. We look forward to seeing you again in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 4 years ago

“good service. the bed was extremely uncomfortable and caused some minor back pain to both my wife and I each morning - I highly recommend this get replaced. the water pressure is very bad/inconsistent in the bathroom”

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(63) - Posted 4 years ago

Hi Robin, Thank you very much for taking the time to give us feedback. I am glad to hear that on the whole, you were happy with the service and your stay with Portland Brown. However, I am sorry you experienced a few issues with the water pressure and found the mattress, not to your satisfaction. I wish you had informed us whilst in-house so that we could have rectified the situation for you. Thank you once again for your constructive feedback and I hope we get the pleasure of welcoming you back in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 4 years ago

“+ The rooms were very clean + Apartment was equipped with all i needed + Quite area and still very central in the city of London - The rooms had a strong smell - The elevator need some technician to look at them, because one of them was in really bad condition and took forever to close and open the doors. I liked staying in your apartment and would recommend it to my colleagues.”

Helpful Report

(31) - Posted 4 years ago

Hi Albin, Thanks for the positive feedback! I am glad to hear that on the whole you enjoyed your stay with us. Regarding the other points raised, I would like to inform you that I have addressed them with our Housekeeping Team and Building Management. Thank you for the constructive feedback and I hope to welcome you back again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 4 years ago

“The only issue I had with the apartment was the very slow internet connectivity. I would strongly suggest to allocate people based on their working needs. For Software Engineers (or, more in general, people in the IT space), an apartment with high speed broadband is a must.”

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(40) - Posted 4 years ago

Hi Fabrizio, Thank you for your feedback. I am very sorry to hear that the internet connection in your apartment was not of the highest standard. We completely understand and relate to your frustration as we too face issues with the internet speeds daily. Although London is a fast-moving hub, it does globally fall way behind in providing good broadband speeds to the ones living here. I would like to assure you that we are working tirelessly to find alternative solutions to improve the internet connection in all of our apartments and we will definitely take your feedback on board, as we always look to improve the service we provide to our guests. We look forward to welcoming you back very soon! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 4 years ago

“By responding rapidly and effectively to my requests. Example: i asked for a baby chair or a shaker and got quick response.”

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(76) - Posted 5 years ago

“The service was perfect, as they were Always helpful and issues could be resolved within one day.”

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(89) - Posted 5 years ago

“Bath bombs in the beginning made my day! Also, a super nice service. :) And the maid service was just awesome - very friendly girls and very very clean apartment. And a bathtube was great. However, the apartment itself was very dark, washroom lacked furniture and I needed to keep all my cosmetics visible to everyone who visited and look at the clutter all the time, no chair or anything to leave my clothes when taking shower and the kitchen panel near by the floor was constantly falling down. What's more, the living room was much smaller than in the pictures. I know the pictures were only for demonstration purposes but for me the difference was too big to be acceptable. Overall, it was a nice stay.”

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(68) - Posted 5 years ago

“Always came back soon, when something was wrong with the apartment.”

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(174) - Posted 5 years ago

“Quick response on requests Good service of cleaning, Very good that provided mattress sheets etc for guests Overall happy with apartment”

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(166) - Posted 5 years ago

“Nice stay with Portland, very effective and quick customer service.”

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(146) - Posted 5 years ago

“Some lights were burned out many times, so I have to replace them again and again. However, customer relation team was really helpful to assist me.”

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(57) - Posted 5 years ago

“Appartment fully and well furnished. Nice to have housekeeping.”

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(42) - Posted 5 years ago

“Portland Brown took great care of my wife and I during our extended stay in London between July and December 2018. Whenever we requested anything and/or had any questions we were provided with immediate assistance. Whenever it was necessary for repairs/maintenance work/safety checks to be carried out we were always provided with sufficient enough advance notice and details to be prepared. Finally, for any issues and/or changes that needed to be made within our apartment we were always provided with full details and were well informed on what was happening. We were both very impressed with the level of quality and attention to detail provided by Portland Brown.”

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(171) - Posted 5 years ago

Hi Sean, Thank you so much for this wonderful review! Our guests' experience is the number 1 priority at Portland and we are incredibly proud to see you appreciated our customer service. We'd all like to wish you and your wife the best of luck for the future and hope to see you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Responsive to my requests on email and phone.”

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(94) - Posted 5 years ago

“Guest service was good in responding to queries via email.”

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(85) - Posted 5 years ago

“High reactivity to client's special requests”

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(34) - Posted 5 years ago

“quick response”

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(31) - Posted 5 years ago

“Helpful Staff, quick turnaround !!!!”

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(163) - Posted 5 years ago

“Provided removal support as I had to move out of the apartment after just 1 month moved in.”

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(126) - Posted 5 years ago

“overall, very good. very quick response by email. the only reason I did not put full rating was the laundry. I had difficily using laundry becasue it was not maintained well. I had issue usint it and error occuered for drain. at that time, i have to fix by myself and found out the cleaning of the drain area(right down side of the small pocket) was not cleaned and i have to clean it up by myself. other than that, i had very good stay at portland brown.”

Helpful Report

(34) - Posted 5 years ago

Portland Brown Ltd is rated 4.5 based on 465 reviews