Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“Good standard, friendly service and nice location of the apartment.”

(83) - Posted 8 years ago

Hi Niklas, thank you for your feedback. We are really pleased that you enjoyed your stay with us and look forward to welcoming you again in the near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“I stayed for two months. Good: 7/24 phone service. I was locked out several times during weekend. Every time you were available to help me on time. Thanks. Bad1: beds were too soft. The mattress must be replaced by firmer one. Bad2: bathroom shower booth was too small (apt 3, 15 Conway St, London) Bad3: the shower tab was hard to turn on and off. Asked to fix it but not done until I left :-(”

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(61) - Posted 8 years ago

Hi Kwangkeun, Thank you so much for your honest feedback on things which we can improve. I have shared your comments with my Property Management Team and we will address this immediately. We all hope that we will have the opportunity to see you again sometime soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very clean apartment, very regular and thorough housekeeping, great service and responsiveness regarding special requests”

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(111) - Posted 8 years ago

Hi Julian, Thank you for your wonderful review. We are thrilled you enjoyed your time with us and you found our service to be excellent! We hope to see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Nice and clean Apparment; friendly service!”

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(91) - Posted 8 years ago

Hi Felix, Thank you for such a positive review. I am happy to hear that you enjoyed your stay with us. We all look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Prompt service, cleanliness weekly, supportive when requested for additional items (cooler, new carpet etc.)”

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(214) - Posted 8 years ago

Hi Srinjoy, Thank you for your kind review. We are happy to see that you enjoyed your stay with us, and we look forward to welcoming you back in the future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very nice appartments with great location. Good cleaning weekly service and very quite. However, it seems that it is something wrong with the temperature. The rooms are very very warm. Friends who were living in a different floor mentioned the same. You should check it. It is waste of energy and money.”

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(34) - Posted 8 years ago

Hi Ioannis, Thank you so much for your honest feedback on things which we can improve. I have shared your comments with my Property Management Team and we will address this immediately. I am glad you enjoyed your stay with us and we all hope that we will have the opportunity to see you again sometime soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“The flat was brand new refurbished when we arrived, and very clean. House cleaning was punctual, regular, and on the agreed day of the week which was the most convenient for me ( Friday ) Emergency contact and e mail contacts were reactive.”

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(732) - Posted 8 years ago

Dear Bruno, Many thanks for taking the time to post your feedback following your recent stay with us. I am delighted you found that all aspects of your stay met your expectations. We look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very good, no nonsense service. The apartment was nice and was cleaned regularly. Support, when called for was prompt and useful. I would recommend Portland Brown to others.”

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(81) - Posted 8 years ago

Hi Manas, Thanks for your feedback. I am pleased you enjoyed your stay with us. We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“They dealt with any queries I had immediately”

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(61) - Posted 8 years ago

Hi Rachel, Thank you for your positive review . I'm glad to hear we were able to respond so quickly to your requests and hope we get to welcome you back again soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“It was a nice comfortable stay”

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(46) - Posted 8 years ago

Hi Aman, Thanks for your positive review. It's always nice to see feedback from someone who enjoyed staying with us! I hope we can welcome you back again soon. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Attentive service”

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(119) - Posted 8 years ago

Dear Rowan, Many thanks for your review. We are pleased you enjoyed your stay with us and we look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“good service and very good customer care”

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(139) - Posted 8 years ago

Dear Raffaele, Thanks for your feedback. I am happy you enjoyed your stay and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“My stay at Denison house between 12th June - 6th Sept was quite pleasant. I found the apartment neat and clean when I first reached. I did face a few issues during my stay - - My washing machine was not working when I started staying at the apartment and it would have been appreciated had the working condition of all equipments been checked before a guest arrived. Though I always got prompt responses to my e-mails / calls, it was almost a week before my washing machine was fully repaired. - The hall balcony door got damaged on a windy day while I was out of the house about 3 weeks before I was due to leave. However, this was not fixed till the time I left. The only problem I faced because of this was the lack of ventilation in the hall / dining area as the weather was quite warm. - The water drains in the bathroom washtubs in both the bathrooms need to be repaired. I managed using them during my stay, though I did face water logging in one of the bathrooms and a temporary arrangement was made, though only after repeated follow up through calls / mails. I found the 24/7 Guest relations number very useful as there was always some one courteous answering the phone and usually quite helpful as well. Thank you”

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(87) - Posted 8 years ago

Dear Debapriya, Thank you very much for taking the time to give us feedback; I am pleased to read that on the whole you were happy with the apartment and service provided, however I am sorry for the issues you faced during your stay. We always try our best to provide the highest level of service to all our Guests. Unfortunately, as much as we want to have everything under control, sometimes this is realistically not possible. Once again, thank you so much for your feedback. If you would like to discuss this any further, please do not hesitate to contact me directly on email: joana.sobral@portlandbrown.com or by calling me on 0330 0240 101. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“I found the little gifts after the weekly service to be very cute. A small gesture but one that goes a long way in making a guest feel at home and welcomed. The telephone staff were always very helpful when I needed to speak to them.”

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(64) - Posted 8 years ago

Hi John, Thank you very much for your fabulous review! We all work hard to make our guests' stays as comfortable and welcoming as possible so your feedback will be shared with the whole team to show them it's all worth it! Thanks again. Francesca Shepherd

Posted 8 years ago

“You guys were great! Very communicative for the most part and appreciated the immediate service when I placed calls. I felt my last week in the apartment was a bit odd. There was randomly an inflatable bed placed in my apartment which was odd as I was not expecting it and had many personal documents around in preparation of moving. When I confirmed that I would have a 2pm move out someone still showed up and entered my apartment at 10am which was off-putting. Overall - great! But seems like a bit more communication across your team could help in the future.”

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(61) - Posted 8 years ago

Dear Natasha, Thank you very much for taking the time to review Portland Brown; we are pleased that on the whole you enjoyed your stay with us. I am sorry for the misunderstanding experienced with regards to the aerobed. I will investigate this with my team in order to understand what happened. It looks this request was mistakenly created under your reservation. We all look forward to welcoming you back in the near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Good service and ambience, closer to office location”

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(117) - Posted 8 years ago

Hi Svs (Purush), Thanks for your positive review. We are very glad you enjoyed your stay with us and hope we can welcome you back again soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Excellent location with sufficient space and equipment for extended stay. Quick response in case of equipment trouble (I got no hot water at the middle of my stay but solved pretty soon) and satisfactory clean up. Only problem I had was the floor creaks when I walk over, but it is not intolerable.”

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(35) - Posted 8 years ago

Hi Hiroshi, thanks for your review. I would like to sincerely apologise for the issue with hot water in your apartment. I am pleased we could resolve this quickly for you. Thank you for your feedback regarding the floorboards. I have spoken to our Property team who have confirmed they can secure these tighter so that they creak less. Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Clean, modern, spacious apartment. Very good attention given through by the Portland Brown team”

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(214) - Posted 8 years ago

Hi John, Many thanks for your review. I am pleased you enjoyed your stay with us in Chancery Lane - I hope you had chance to enjoy what the West End had to offer! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“My overall rating is between Good and Very Good, actually. I really enjoyed living at Flat 53 of 1 Lamb's Passage. 1) On arrival, I did not have any issue for entering the flat and I was comfortable with an initial explanation for the flat. 2)Your Guest Relations was very prompt in replying and taking an action. 3) Weekly cleaning was very good and cleaned the flat well 4) I had no issue at all for connecting internet that was very important for me 5) I felt you always tried to help/support me as much as possible. 6) The flat was a little bit small but it was all right for one or two person 7) Balcony was good, particularly this kind of season. Anyway, thank you very much indeed for your support I was at Flat 53.”

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(42) - Posted 8 years ago

Hi Hirofumi, Many thanks for your review. I am pleased that you felt we looked after you and especially that you enjoyed the balcony! Thanks again, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Overall, the response is quick and attentive to help the resident to resolve any issues occurred.”

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(377) - Posted 9 years ago

Hi Chee, Thanks for your review, I am pleased you found our service quick and responsive. Paul Baldwin, Operations Manager, Portland Brown

Posted 9 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews