Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

4.5 Rating 506 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 506 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently stayed at Westminster Residences for the second time, and had a wonderful experience. The check-in process was straightforward and hassle-free, setting a positive tone for the stay. The location is fantastic—quiet and peaceful, yet well-connected to the city, making it easy to get around. The staff at Westminster Residences were incredibly helpful and accommodating. One of the standout features was the concierge service. It made the check-out process much smoother, especially since my flight was in the afternoon. I could leave my bags there for a few hours after checking out in the morning and collect them just before heading to the airport. This convenience was much appreciated.”

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Posted 1 year ago

Hi Sarah, Thank you for taking the time to share your 5* star experience at The Westminster Residences! We’re thrilled to hear that you enjoyed your second stay with us. 😊 We strive to provide a calm environment for our guests while ensuring they have access to everything the city has to offer. Our concierge service is always on hand to accommodate guest needs, so we’re especially pleased that this stood out to you during your stay! We take great pride in making sure our check-out process is as smooth as possible, especially for guests with later flights. I’m glad we were able to look after your bags before you headed to the airport. We really appreciate your kind words, as well as the beautiful photo! We look forward to welcoming you back for another wonderful stay in the future. Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“Outstanding, responsive and proactive customer service. Flat had everything one needed including hair dryers in every bedroom, a safe, plenty of hangers, fully functioning kitchen and plenty of space. Responded quickly when WIFI went out as well as providing extra fans and cooling system for when it was hot.”

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Posted 5 days ago

Hi, Thank you so much for your 5* review! We're glad to hear that you had such a great experience with both the apartment and our team 😊 We're also happy that you enjoyed all the amenities, from the kitchen to the smaller details like hair dryers and hangers, which helped make your stay comfortable. The team will be happy to know their quick responses during your stay were appreciated. We look forward to welcoming you back soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 5 days ago

“Overall good experience and service.”

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Posted 6 days ago

Hi Francesco, Thank you for your kind words! We're so pleased to hear you had a good experience with us and appreciated our service 😊 We hope to see you again soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 5 days ago

“Our stay was brilliant. The apartment is probably the cleanest I’ve ever known! Everything was spotless. Great space. Well equipt. Great and helpful staff. Would definitely come again.”

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Posted 1 week ago

Hi Lara, Thank you so much for such a wonderful review 😊 We take great pride in the cleanliness of our apartments, so it's fantastic to hear you found everything spotless! I'll be sure to share your kind words with our housekeeping team. It's also lovely to know that our team's support helped make your stay so enjoyable. We'd be delighted to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 5 days ago

“Absolutely great service throughout the booking process and a wonderful location”

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Posted 3 weeks ago

Hi Yaqoob, Thanks for leaving us a 5* review! It's great to know that you had a seamless booking experience and enjoyed the location. It means a lot to us to know we made your stay easy and enjoyable! Looking forward to welcoming you again soon 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 2 weeks ago

“A great experience overall. The Wesminster Residences apartments are in great condition and well maintained. The concierge and all the staff were extremely professional.”

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Posted 1 month ago

Hi Bassem, Thanks for your kind review! We're so pleased to hear you had a great experience with us 🙂 I'll be sure to pass your comments along to our concierge & team, I know they'll be delighted to hear your feedback. We hope to welcome you back soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“Communication excellent. Welcome reception very good. Cleanliness excellent. Ventilation - needs improvement. A strip of tape or paint on the stairs to illuminate from bedrooms to main area. Simple written instructions of how to use dishwasher & washer/dryer. Non- skid on bathtub & shower. Overall a delightful experience. Will book for 2026. Question: does the larger suite on floor above have a larger bed? We would prefer a “king-size” bed.”

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Posted 1 month ago

Hi Gayle, Thank you for leaving us a lovely review! We're so happy to hear that you plan to return in 2026. We also appreciate your feedback and it will certainly be taken on board as we continue to refine the guest experience 🙂 Most of our properties offer king-size beds as standard, with just a couple of exceptions. If you have any specific apartment preferences for your next stay, feel free to give us a call and our team will be more than happy to assist with options. We look forward to welcoming you back! Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“Great”

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Posted 1 month ago

Hi Tip, Thanks ever so much for the 5* review! We hope to welcome you back soon 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“Service and attention to detail was outstanding. I will never use any one else for my next visit to the UK”

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Posted 1 month ago

Hi Francis, Thank you so much for your 5* review! It means a lot to us that you found our service and attention to detail outstanding 🙂 Knowing we’ll be your first choice for future visits truly means the world - we're really touched by your kind words. We can't wait to welcome you back! Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“The flat was perfect and lovely - couldn’t have been a better location or stay for my two weeks in town.”

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Posted 1 month ago

Hi Patrick, Thank you for taking the time to leave us a lovely review! It's great to hear that the apartment was perfect for your stay and that the location worked so well for you! Providing a comfortable and seamless experience is always our goal, so we're really pleased to hear that we achieved that during your two weeks here 🙂 We hope to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“Check in was not nice. The person that checked us in kept on asking us when we would get there. He wasn’t very nice seemed inpatient so we better off just getting in through a key pad with no human interactions. Confusion around cleaning, when we book they said no cleaning but the cleaning crew came half way through the stay whjch was nice but a surprise. The oven smelled like curry. Bathroom had cracked floors. For the price, it is great location but boarder line if worth it.”

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Posted 2 months ago

Hi Wendy, Thank you for taking the time to leave us feedback! I’m sorry to hear that your check-in experience didn’t feel as warm as we’d hope! It’s important for us to strike the right balance between personal service and convenience, which is why we offer guests self-check-in where possible. If you choose to stay with us again, this is something we’d be happy to organise with you. As your stay was 7 days, a mid-stay housekeeping visit was included. While we’re pleased to hear that this was well received, I appreciate that this could have been surprising without clear communication. I’m also sorry about the smell of the oven and condition of the bathroom floor, we’ve passed these points to our maintenance team to investigate and resolve. Our Guest Relations Team is available via WhatsApp or phone 24/7 and we’re always happy to help rectify any issues during your visit. 🙂 We’re glad you enjoyed the location, and we’d love the opportunity to welcome you back and provide a smoother experience from start to finish. Kind regards, Joana Sobral Head of Guest Relations

Posted 2 months ago

“The stay was good. I could not locate the hair dryer till end of my stay and found it in one of the drawer on last day, rest all was good.”

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Posted 2 months ago

Hi, Thanks for taking the time to leave us a review! We're sorry to hear that you couldn't find the hair dryer until the end of your stay. Our Guest Relations Team is available 24/7 via WhatsApp or phone and we're always happy to help with any questions during your visit. 😊 We hope to welcome you back soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 2 months ago

“Very comfortable service apartment”

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Posted 3 months ago

Hi Yukihisa, Thank you for leaving us a 5* review! We're happy to hear you had a comfortable stay in your apartment. 😊 We hope to welcome you back again soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“Very responsive team and very helpful when called upon. Thoroughly enjoyed my stay”

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Posted 3 months ago

Hi Cuthbert, Thank you for taking the time to leave us a 5* review! We're so glad to hear you had a great stay and that our team could be there when needed! It means a lot to know you felt well looked after. 😊 We hope to welcome you back on your next visit. Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“thanks for living a comfortable life.”

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Posted 3 months ago

“All you could ask in a short stay apartment- great location and excellent attentive service.”

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Posted 3 months ago

Hi, Thank you for your kind words! We're so pleased to hear that you enjoyed the service and location during your stay. 😊 We hope to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“The stay was fantastic!”

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Posted 4 months ago

Hi, Thanks for taking the time to leave us a 5* review! We hope to welcome you back again soon for another fantastic stay. 😊 Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“Apartment was clean and functional!”

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Posted 5 months ago

Hi Marielle, Thanks for taking the time to leave us a 5* review! It's great to hear you found the apartment clean and functional! Your satisfaction means a lot to us. 😊 We hope to welcome you back in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 5 months ago

“Kind support, and easy check in and check out process.”

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Posted 5 months ago

Hi Mr.Hiroyuki Thank you for your kind words and 5* review! We're so happy to hear you appreciated the friendly support and smooth check-in and check-out process. Providing a seamless experience for our guests is something we strive for, so it’s wonderful to know we met your expectations. We look forward to welcoming you back in the future! 😊 Kind regards, Magda Kisielewicz Head of Operations

Posted 5 months ago

“Legit service. Many thanks”

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Posted 6 months ago

Hi Adil, Thanks for leaving us a lovely 5* review! We hope to welcome you back again in the future for another great stay. 😊 Kind regards, Joana Sobral Head of Guest Relations

Posted 5 months ago

“Wonderful apartment, nice furnite and very clean. Super helpful and forthcoming staff!”

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Posted 6 months ago

Hi Jonas, Thank you so much for taking the time to leave a 5* review! Our team take pride in ensuring our guests are provided with all the help they need, so it's fantastic to hear you felt well cared for! I'm so happy that you found the apartment to be wonderful too. 😊 We hope to welcome you back soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 5 months ago

Portland Brown Ltd is rated 4.5 based on 506 reviews