Portland Brown Ltd Reviews - Read 422 Genuine Customer Reviews

“Everything was amazing!
I really enjoyed my stay and even let a tear down my cheek when I had to leave :)
Thank you very much for arranging it!”

Posted 1 week ago

“Hi,

We were pleased to stay in Portland Brown. Staff is very supportive and helpful. In general we enjoyed the stay.

Though we encountered couple of issues:
- shower was not working when we arrived. So after a hard and a long journey, we could not take a shower.
- we had a leak in the sink in the kitchen which lead to calling the help and dealing with it
- we receuved dirty sheets for the bed once

If you could look into it for the future, that would be lovely.

The total impression is really nice. Good location, great people working there.

Thank you.

Regards,
Olesya Reznik”

Posted 2 months ago

Hi Olesya,

Thank you for your feedback. I'm glad to hear the team were supportive and helpful during your stay. Sorry we weren't aware of an issue with your linen, we would have been happy to replace this. I understand your tap & shower were fixed within 24 hours, and I apologise for the inconvenience at the outset.

Thanks again for taking the time to send us feedback, it's always appreciated and I hope you can stay with us again in the future and have a seamless stay! :)

Best Wishes,
Joanna

Posted 1 month ago

“Apartment was very good with all needed appliance and dishes. The staff are ready to help with anything. The housekeeping service is perfect.”

Posted 5 months ago

Hi Kim,

We're so glad our team we're ready to help and it's great to hear the housekeeping team delivered a perfect service! Hopefully we get to see you again!

Best wishes,
Joanna

Posted 1 month ago

“I had a very pleasant stay in the apartment and the support team have been extremely helpful.”

Posted 6 months ago

Hi Manoj,

Thank you so much for the positive review. We're so happy our team was able to help you, we hope to see you in the future.

Best wishes,
Joanna

Posted 5 months ago

“Portland Brown facility is situated at a very suitable location since its near ASDA store.
Also, it has got all possible amenities that one need to stay in a apartment for longer duration since I have spent 5 months.
I truly recommend this facility to others too.

Thanks,
Abhishek”

Posted 7 months ago

Hi Abhishek,

Thank you for your review, we're glad you liked the location and local amenities near your apartment!

We hope you visit us again and if there's anything we can do to make your stay even better please do let us know!

Best wishes,
Joanna

Posted 5 months ago

“Great location and very close to local CO-OP shop.
Rooms are modern and spacious. *****
Allocated parking in the basement very convenient!”

Posted 8 months ago

Hi Phil,

Thanks for leaving us a great review! We're glad the apartment ticked all your requirements. We hope to see you again in the future.

Kind regards,
Joanna

Posted 5 months ago

“It was a pleasant stay overall except for few things like

TV remote not working
Lamps not working
Pedal dustbin broken

Finding the apartment was really a painful task”

(58) - Posted 9 months ago

“Very good space with simple, but comfortable furniture and a very well equipped kitchen”

(58) - Posted 9 months ago

Hi Carlos,

Thank you for your review. If you're looking to stay with us again, please do let us know if there's anything more we can do to make your stay even more comfortable and enjoyable!

Best wishes,
Joanna

Posted 5 months ago

“Great apartment location and amenities in general.”

(48) - Posted 10 months ago

Hi Sameer,

Thanks for your review.

I am pleased that you enjoyed your stay with us and we hope to see you again in the future.

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 9 months ago

“the flat was very nice”

(Fenman House) - Posted 10 months ago

Thank you so much for your review.

We're glad you enjoyed the apartment and we all look forward to seeing you again soon!

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 10 months ago

“Great service overall (e.g. the additional airbed upon request) and good houskeeping!”

(Condor House) - Posted 11 months ago

Thank you for posting such a lovely review!

We very much appreciate your comments regarding our service and Housekeeping Team. They mean the world to us.

We hope to welcome you again in the future.

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 10 months ago

“What I appreciated most was the very helpful contact / service I received regarding the all the booking and organisational matters.”

(Spencer Heights) - Posted 11 months ago

Thanks for your review.

It is great to hear that you experienced a great service while staying with us in London.

I hope that you get to stay with us again.

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 10 months ago

“Portland Brown really went out of their way with making me feel at home. They provided me with sweet welcome packages and valentine notes, and their cleaning was spotless. Communication with the customer service was easy.”

(Widegate Street) - Posted 11 months ago

Hi Guro,

Thank you for your 5-star review!

It is fantastic to hear that you had such a great experience!

We look forward to seeing you again soon.

Best Regards,

Joana Sobral
Head of Guest Relations

Posted 10 months ago

“When I got sick with a flu, a Portland Brown personnel checked in on and even brought me some food which I couldnt have bought on my own due to my weakness.”

(62) - Posted 11 months ago

Hi Hannah,

Thank you for taking the time out to leave a review. We try to provide all our guests a "home away from home", this also extends to becoming a support network for our guests when they require help and assistance. I am extremely happy that we could assist you in your time of need and provide you with a little comfort while you were unwell.

I hope that we can welcome you again in the future.

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 10 months ago

“When problems were identified PB were quick to respond. They aim to offer a premium service but could do more to personalise the experience and continuity of contact when liaising with guests.”

(53) - Posted 11 months ago

Thank you very much for your honest and constructive feedback.

I am happy to hear that we were quick to respond to any issues or requests you may have had.

We always aim to offer a personalized service to all our guests, so I am really sorry that you didn't experience that consistency throughout your stay.

Thank you, once again, for your comments and we all look forward to seeing you soon.

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 11 months ago

“Sehr stylisches Apartment. Top Reinigungsservice. Top Transfer.”

(34) - Posted 11 months ago

Thank you for taking the time to leave us your glowing feedback.

Our staff works incredibly hard so positive comments such as yours are always a pleasure to read.

We all look forward to welcoming you back in the future.

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 11 months ago

“The flat was fabulous; everything was perfect and the staff was very friendly and helpful”

(60) - Posted 11 months ago

“Service quality and prompt response”

(105) - Posted 1 year ago

Hi Rakesh,

Thank you very much for taking the time to give us your very valuable feedback.

I am happy to hear that you enjoyed your stay with us and we hope to see you again in the future.

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 11 months ago

Hi Rakesh,

Thank you very much for taking the time to give us your very valuable feedback.

I am happy to hear that you enjoyed your stay with us and we hope to see you again in the future.

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 11 months ago

“Responsive and professional. The service was second to none. Thank you”

(44) - Posted 1 year ago

Hi Dr. Pela,

Thank you for your great review.

Your kind words regarding our service and product were well received and I will be sure to share your feedback with our team.

We hope to see you again soon!

Kind Regards,

Joana Sobral
Head of Guest Relations

Posted 11 months ago

“My staying with Portland Brown was excellent. Employees at both the reservations and accounts teams were very eager to help and did their best to support me”

(30) - Posted 1 year ago

Hi Christos,

Thank you for leaving a fantastic review.

We are happy to hear that you had an enjoyable stay with us.

We are always on hand to help and assist our guests and we are glad that you got to experience this.

I do hope you get to stay with us again in the future.

Warm Regards,

Joana Sobral
Head of Guest Relations

Posted 11 months ago