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Portland Brown Ltd Reviews

4.47 Rating 333 Reviews
90% of reviewers recommend Portland Brown Ltd
Company Reviews
Read Portland Brown Ltd Reviews
62.16%
207 Reviews
27.93%
93 Reviews
6.31%
21 Reviews
2.40%
8 Reviews
1.20%
4 Reviews
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Phone:
0330 0240 101

Email:
sean.harris@portlandbrown.com

Location:
22 Stokes Croft

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Katarina Lindh
Verified Buyer
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"Quick response on requests Good service of cleaning, Very good that provided mattress sheets etc for guests Overall happy with apartment"
Helpful Report
(166) - Posted 6 days ago
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Ken Harvey
Verified Buyer
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"Very professional. Few issues experienced and those that did pop up were quickly remedied."
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(78) - Posted 1 week ago
Anonymous
Verified Buyer
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"Nice stay with Portland, very effective and quick customer service."
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(146) - Posted 1 week ago
Anonymous
Verified Buyer
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"The Guest Relations team is exceptional."
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(59) - Posted 2 weeks ago
Anonymous
Verified Buyer
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"Some lights were burned out many times, so I have to replace them again and again. However, customer relation team was really helpful to assist me."
Helpful Report
(57) - Posted 2 weeks ago
Neil Blom
Verified Buyer
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"Great accommodation, service and responsive management team."
Helpful Report
(42) - Posted 2 weeks ago
Hi Neil,

Thanks for the positive feedback!

We love to hear about our guests' experience and I'm so glad you had a good stay with us.

Kind Regards,

Joana Sobral
Senior Guest Relations Executive
Posted 2 weeks ago
Erika Leticia Munoz Perez
Verified Buyer
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"They made me feel like home. Beautiful flat and remarkable service."
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(38) - Posted 2 weeks ago
Dear Erika,

Thanks for your feedback.

I am happy you enjoyed your stay and got to experience the great level of customer service we pride ourselves on.

I hope to welcome you back again soon.

Kind Regards,

Joana Sobral
Senior Guest Relations Executive
Posted 2 weeks ago
Tracy Lim
Verified Buyer
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"Excellent and responsive service 24/7. Goes all out to make the stay comfortable and enjoyable"
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(153) - Posted 2 weeks ago
Hi Tracy,

Many thanks for such a wonderful review.

We are really proud of our customer service and so pleased you enjoyed your stay with us!

Kind Regards,

Joana Sobral
Senior Guest Relations Executive
Posted 2 weeks ago
Christy Tsui
Verified Buyer
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"Thank you, Portland Brown. Your customer service team has been very responsive throughout my stay. It has been very flexible and willing to attend my needs. The cleaning crew is absolutely competent. I had a very pleasurable stay with you."
Helpful Report
(183) - Posted 2 weeks ago
Hi Christy,

Thank you so much for the kind words.

We're really glad you enjoyed your stay and look forward to seeing you again in the future!

Kind Regards,

Joana Sobral
Senior Guest Relations Executive
Posted 2 weeks ago
Anonymous
Verified Buyer
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"Appartment fully and well furnished. Nice to have housekeeping."
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(42) - Posted 3 weeks ago
Sean Trott
Verified Buyer
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"Portland Brown took great care of my wife and I during our extended stay in London between July and December 2018. Whenever we requested anything and/or had any questions we were provided with immediate assistance. Whenever it was necessary for repairs/maintenance work/safety checks to be carried out we were always provided with sufficient enough advance notice and details to be prepared. Finally, for any issues and/or changes that needed to be made within our apartment we were always provided with full details and were well informed on what was happening. We were both very impressed with the level of quality and attention to detail provided by Portland Brown."
Helpful Report
(171) - Posted 1 month ago
Hi Sean,

Thank you so much for this wonderful review!

Our guests' experience is the number 1 priority at Portland and we are incredibly proud to see you appreciated our customer service.

We'd all like to wish you and your wife the best of luck for the future and hope to see you again soon.

Kind Regards,

Joana Sobral
Senior Guest Relations Executive
Posted 3 weeks ago
Katja Busuladzic
Verified Buyer
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"You were very helpful and responsive whenever I had a request. What made me most happy was that you delivered an extra set of keys to my apartment late in the evening when I forgot mine in Amsterdam."
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(282) - Posted 1 month ago
Emily Meyer
Verified Buyer
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"Extremely responsive, friendly, keen to go the extra step to ensure you have a great stay"
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(288) - Posted 1 month ago
Sharvan Bhatt
Verified Buyer
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"Apartment is good, spacious and well maintained and cleaning staff is also very good(They also organised my stuff). Would have extended stay there if there were no price hike(Which breached official limit for expense approver here)."
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(61) - Posted 1 month ago
Hirotaka Fujita
Verified Buyer
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"Responsive to my requests on email and phone."
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(94) - Posted 2 months ago
Svetlana Beros Rook
Verified Buyer
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"I had sent a long email with all my accolades about your company. I had an excellent stay! The team was professional, courteous, attentive and caring. When there was work to be completed it was effective and efficient. When there were issues, they were attended to quickly and to my satisfaction. One thing I would say is that the furniture in the living room does need to be cleaned. It is looking a little tired. :)"
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(123) - Posted 2 months ago
Anonymous
Verified Buyer
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"the apartments have nothing to do with the potos in the website, it's really amazing. The furniture qualities are very poor. Last day you need to leave the appartment before 10 a.m. and they do not offer an alternative for your luggage"
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(62) - Posted 3 months ago
Ryan Ong Si Hao
Verified Buyer
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"Guest service was good in responding to queries via email."
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(85) - Posted 3 months ago
Victoria L Esposito
Verified Buyer
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"Portland Brown was very good at responding to an inquiries and issues that I had while staying at their property."
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(51) - Posted 3 months ago
Christina Leung
Verified Buyer
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"All the staff were always very helpful with all requests and acted very promptly to every one of the requests."
Helpful Report
(185) - Posted 3 months ago
Portland Brown Ltd is rated 4.47 based on 333 reviews
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