Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.56

4.6 Rating 538 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

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4.6

Based on 538 reviews

Customer Service
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Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“I recently stayed at Westminster Residences for the second time, and had a wonderful experience. The check-in process was straightforward and hassle-free, setting a positive tone for the stay. The location is fantastic—quiet and peaceful, yet well-connected to the city, making it easy to get around. The staff at Westminster Residences were incredibly helpful and accommodating. One of the standout features was the concierge service. It made the check-out process much smoother, especially since my flight was in the afternoon. I could leave my bags there for a few hours after checking out in the morning and collect them just before heading to the airport. This convenience was much appreciated.”

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Posted 1 year ago

Hi Sarah, Thank you for taking the time to share your 5* star experience at The Westminster Residences! We’re thrilled to hear that you enjoyed your second stay with us. 😊 We strive to provide a calm environment for our guests while ensuring they have access to everything the city has to offer. Our concierge service is always on hand to accommodate guest needs, so we’re especially pleased that this stood out to you during your stay! We take great pride in making sure our check-out process is as smooth as possible, especially for guests with later flights. I’m glad we were able to look after your bags before you headed to the airport. We really appreciate your kind words, as well as the beautiful photo! We look forward to welcoming you back for another wonderful stay in the future. Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“comfortable”

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Posted 6 days ago

Hi Yuichiro, Thank you for your 5-star review! We’re so pleased you had a comfortable stay, and we’d love to welcome you back again soon 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 3 days ago

“The service and the experience has been perfect, up to the standards with clear communication, service and cleannes. I would only revise and work on providing additional storage space: the wardrobe only has space for hanging clothes and not space for folded clothes.”

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Posted 2 weeks ago

Thank you so much for your lovely review, Federico. We're delighted to hear that you enjoyed your stay and that the service, communication, and cleanliness met your expectations. We also appreciate your feedback regarding the wardrobe storage and will certainly consider this for future improvements. We hope to welcome you back again soon. Kind Regards, Joana Sobral Head of Guest Relations

Posted 1 week ago

“An outstanding stay at Portland Brown in Westminster. Excellent location, stylish accommodation, and flawless service. A top choice for London visits.”

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Posted 3 weeks ago

Hi Muhammad, Thank you for leaving us a 5* review 🙂 We're so pleased that you enjoyed your stay with us at The Westminster Residences. It’s wonderful to know the location, stylish accommodation, and service all made your visit to London such a memorable one. We truly appreciate your recommendation and hope to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 2 weeks ago

“Always a wonderful experience with Portland Brown! The homes are well-designed, clean and in great locations across London.”

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Posted 3 weeks ago

Hi Sarah, Thanks for your lovely 5* review! We pride ourselves on providing guests with a consistently seamless experience, so it’s wonderful to hear you’ve had another great stay with us 🙂 We’re delighted you appreciate the design, cleanliness, and locations of our homes across London. We look forward to welcoming you back on your next stay! Kind regards, Joana Sobral Head of Guest Relations

Posted 2 weeks ago

“Great location and even better communication from the Portland Brown team. Easy checkin and checkout process. Overall great service”

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Posted 3 weeks ago

Hi, Thank you for your kind words! We're so pleased to hear that you enjoyed the location and experienced great communication from our team 🙂 We hope to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 2 weeks ago

“My wife and I were very pleased with our Portland Brown accommodation in London! Our thanks to Zora for her help in finding a location on a floor we had requested in advance. Cheers Dean & Denise”

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Posted 3 weeks ago

Hi Dean, Thank you for your lovely 5* review! We’re delighted to hear you were both pleased with your Portland Brown accommodation in London. It’s especially wonderful to know Zora was able to assist in finding a property that suited your request ahead of your stay, I’ll be sure to pass on your kind words to her 🙂 We hope to welcome you back to London again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 2 weeks ago

“It's always a pleasure working with the Portland Brown team and staying at their Westminster property. They are incredibly responsive and thorough in their communications, and everyone is very warm and welcome, from the reservations agents to check-in coordinator to onsite concierge. The property is stunning - modern, chic, and equipped with everything one needs for a comfortable city stay - and it's my go-to accomodation whilst in London for business or pleasure!”

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Posted 1 month ago

Hi Jennifer, Thanks for leaving us such a kind review! I'm so pleased to hear that you enjoyed your stay with us at The Westminster Residences ☺️ We pride ourselves on our responsive communication and always strive to create a warm, welcoming environment for our guests - I'll be sure to pass on your lovely feedback to the team. It's great to know we're you're go-to for accommodation while you visit London! We're looking forward to welcoming you back on your next trip. Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“Hi guys, I've ummed and ah'd about sending this as overall I had a good experience, but thought I would post a few thoughts in good faith. As a company I cannot fault the service, absolutely fantastic. From pre check in through to the end of my stay, communication and help has been faultless. Highly commended. The flat itself was in a brilliant location, however, there are a few niggles worth mentioning. As it's above the cafe, [Beppe's] I was woken every morning at 6am with the guys downstairs setting up. I also realised that my bedroom was above the bin store so I was again woken on an almost daily basis by a bin truck picking up refuge somewhere between 7 and 7.30am. Not a huge problem to some people, but I was working 15 hour days at The National Theatre during my stay, so every bit of sleep counted. The living space / kitchen was lovely. Great size, well equipped etc, so no complaints there. However, the bedroom didn't really have much space to actually get dressed, likewise the dimensions of the bathroom are so small. Even my wife, who is quite petite had difficulty. The way the toilet had been squeezed in next to the shower cubicle was pretty frustrating and very uncomfortable to be honest. All a bit small and maybe not as well layed out as it could have been. Sorry for being a party pooper, but I think it's important that you get relevent feedback. So re: the company, great. I have no complaints and would highly recommend. The size of bathroom, not so much. I hope this is taken in the constructive manner in which it's been written. Thanks, Ian.”

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Posted 1 month ago

Hi Ian, Thanks so much for taking the time to share your feedback. We really appreciate it! I’m glad you enjoyed the location and that the service from the team was fantastic (it’s something we take a lot of pride in here at Portland). That said, I’m sorry to hear about the early morning noise and that the layout wasn’t quite as comfortable as you’d hoped, especially with your work schedule. We’ll definitely take your comments on board and look at how we can communicate about the size, layout, and exact location of the property so guests know exactly what to expect before booking. We’d love to welcome you back, and if you do stay again, please let us know in advance if you need a quieter area and we’ll happily put forward some more suitable options. And of course, please always let us know during your stay if something isn’t quite right or you’re not fully enjoying it, as we’ll always do our best to help or move you somewhere more comfortable if we can. Thanks again for staying with us 😊 Joana Sobral Head of Guest Relations

Posted 1 month ago

“PB are the best I have come across in 50 years of travel. Their attention to detail and customer support is outstanding. I will never use anyone else for my trips to the UK”

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Posted 1 month ago

Hi Francis, Thank you for such an incredible review, it truly means a lot to us! It’s especially wonderful to hear this following your stays with us, and we’re so pleased we’ve been able to consistently deliver the level of service you expect. Your kind words about our attention to detail and customer support are greatly appreciated, and I’ll be sure to share them with the team. We look forward to welcoming you back again on your next trip to the UK. Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“Thank you for making our stay so easy. We loved it! x”

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Posted 1 month ago

Hi Pamela, Thank you for your kind words! We’re so glad to hear you had such an enjoyable stay with us. It means a lot that everything felt so easy for you. I’ll be sure to pass this on to the team ☺️ We hope to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“it was perfect!”

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Posted 2 months ago

Hi Paula, Thanks for the 5* review ☺️ We're so happy to hear that you had a perfect stay with us! We look forward to welcoming you back soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“Great accommodation, and very responsive concierge team. Thank you for looking after me during my stay.”

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Posted 2 months ago

Hi Elizabeth, Thanks ever so much for your 5* review ☺️ We're delighted that you enjoyed the accommodation and that our concierge team could assist during your stay. Your kind words mean a lot and I’ll be sure to share them with the team. We hope to welcome you back soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 2 months ago

“Portland Brown was great! The apartment was amazing -- clean, equipped with everything I needed and in a great location. Customer service was great and it was easy and quick to get in contact with a member of the Portland Brown team when I had questions.”

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Posted 2 months ago

Hello, Thank you for the wonderful review! It's fantastic to hear that you enjoyed the apartment and its location. It's also great to know our team were easy to reach and able to help quickly whenever you had a question - I'll be sure to pass on the kind words! We look forward to welcoming you back in the future 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 2 months ago

“I enjoyed my stay with clean room and prompt response.”

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Posted 3 months ago

Hi Sakura, Thank you for leaving us a 5* review 🙂 We're pleased to hear you enjoyed your stay and found the apartment clean and comfortable. It's also great to know our team was able to respond promptly, we're always happy to help whenever needed. We hope to welcome you again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 2 months ago

“Lovely stay! Appreciate the team's communication throughout the whole process.”

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Posted 3 months ago

Hi there, Thanks for the kind words! We're so glad you enjoyed your stay and appreciated our team's communication throughout 🙂 Keeping things smooth and stress-free is exactly what we aim for. We hope to see you again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 2 months ago

“Great team of people who will always get back to you very, very quickly!”

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Posted 3 months ago

Hi Haroon, Thank you for leaving us a 5* review 🙂 We're happy to hear that you enjoyed your experience and found our team so responsive - we always aim to be quick and helpful whenever needed! We hope to welcome you back to London soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“Dear Portland Brown Team, My 30-day stay was wonderful, and the accommodation itself was very comfortable. The cleaning & maintenance team also did an amazing job. I was particularly impressed by how accommodating your team was, especially when I needed assistance after getting locked out, your quick and helpful response made a huge difference. Guest satisfaction is clearly at the core of what you do! Best regards, Shrey.”

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Posted 3 months ago

Hi Shrey, Thank you so much for your lovely review! We’re delighted to hear your stay was so comfortable and that our cleaning and maintenance teams impressed you. It’s wonderful to know our team could assist quickly when you were locked out, guest satisfaction really is at the heart of what we do, and it’s fantastic to hear that came across during your stay. We appreciate your kind words and look forward to welcoming you back in the future 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“Our home away from home.”

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Posted 4 months ago

Hi Janice, Thank you so much for your lovely review! We’re delighted to hear that the apartment felt like a home away from home, that’s exactly the experience we strive to create for our guests. We truly appreciate your kind words and hope to welcome you back again very soon 😊 Kind regards, Joana Sobral Head of Guest Relations

Posted 4 months ago

“The company is very efficient and professional, But missing any concern about users.”

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Posted 4 months ago

Hi James, Thank you for your feedback. We’re glad you found us efficient and professional. I’d be grateful to hear a bit more about your experience to understand where we may have fallen short during your stay. Would it be possible for you to expand on what you mean by ‘missing any concern about users.’ We take pride in our customer experience; any feedback you can share to understand where we could improve, or any specifics around your experience that disappointed you, would be greatly appreciated. This way we can ensure we continue to perfect our service. Please do drop me a line, my email is joana.sobral@portlandbrown.com. Kind regards, Joana Sobral Head of Guest Relations

Posted 4 months ago

“The apartment is amazing, and thebreservation staff as well were very kind with us. I recommand this place.”

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Posted 4 months ago

Hi Ayyoob, Thank you for your 5* review! We’re delighted to hear that you found the apartment amazing and that our Reservations Team were so kind and helpful. Providing a great guest experience is very important to us, so your kind words will be shared with the team. Thank you for recommending us and we hope to welcome you back again soon 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 4 months ago

Portland Brown Ltd is rated 4.6 based on 538 reviews