We were pleased to stay in Portland Brown. Staff is very supportive and helpful. In general we enjoyed the stay.
Though we encountered couple of issues:
- shower was not working when we arrived. So after a hard and a long journey, we could not take a shower.
- we had a leak in the sink in the kitchen which lead to calling the help and dealing with it
- we receuved dirty sheets for the bed once
If you could look into it for the future, that would be lovely.
The total impression is really nice. Good location, great people working there.
Posted 2 months ago
Thank you for your feedback. I'm glad to hear the team were supportive and helpful during your stay. Sorry we weren't aware of an issue with your linen, we would have been happy to replace this. I understand your tap & shower were fixed within 24 hours, and I apologise for the inconvenience at the outset.
Thanks again for taking the time to send us feedback, it's always appreciated and I hope you can stay with us again in the future and have a seamless stay! :)
“Portland Brown facility is situated at a very suitable location since its near ASDA store.
Also, it has got all possible amenities that one need to stay in a apartment for longer duration since I have spent 5 months.
I truly recommend this facility to others too.
Posted 7 months ago
Thank you for your review, we're glad you liked the location and local amenities near your apartment!
We hope you visit us again and if there's anything we can do to make your stay even better please do let us know!
“Portland Brown really went out of their way with making me feel at home. They provided me with sweet welcome packages and valentine notes, and their cleaning was spotless. Communication with the customer service was easy.”
(Widegate Street) -
Posted 11 months ago
Thank you for your 5-star review!
It is fantastic to hear that you had such a great experience!
“When I got sick with a flu, a Portland Brown personnel checked in on and even brought me some food which I couldnt have bought on my own due to my weakness.”
Posted 11 months ago
Thank you for taking the time out to leave a review. We try to provide all our guests a "home away from home", this also extends to becoming a support network for our guests when they require help and assistance. I am extremely happy that we could assist you in your time of need and provide you with a little comfort while you were unwell.
I hope that we can welcome you again in the future.