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I had a great stay with Portland Brown in the Barbican area in London. The house was complete and the staff was very helpfull. I would recommend Portland Brown.
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Very good location, excellent service, very good responsiveness and reaction time to issues.
And above all - very nice cleaning service personnel, who showed their creativity when arranging our collection of stuffed cat toys and a kitty blanket - that was amusing and pleasing, especially to my girlfriend :)
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Prompt customer support and eager and attentive staff who genuinely seem eager to ensure that any issues were promptly sorted out. The flat was always cleaned to an impeccable standard.
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I have only two things to say in order to improve the services. One is the fact that the photos of the flat I rented on the website shows a balcony that my flat didn't have, the second one is that I was locked outside my flat because the entrance tag had a bad function that wasn't proper explained, in my view. Other than that the services rendered are impeccable.
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The apartment was very good and service like cleaning, inflatable bed etc were excelent. wever, it is not acceptable that the lift has not been repaired for several weeks. Especially as I got to know that there wasen#t even a service contract in place for this lift. I think one can expect that a company like Portland Brown ensures that there are service contratcs in place.
Thank you very much for your feedback and your kind words about your apartment and our Housekeeping Team.
In regards to the lift being out of service in the building, I have been aware of this for some time and extend my apologies that it was not remedied in a more timely manner. We manage many relationships in each building we operate in and unfortunately sometimes we have little control over who services different aspects of the facilities, as this is the responsibility of the Building Managers. Saying that, we always strive to get things fixed quickly if we can, even if that means diving in and sorting the details out later. However, in this case that wasn’t possible due to the Building Managers going through the process of appointing a new company who had the necessary parts on order.
We are really disappointed that the issue is still not resolved and are applying pressure to ensure the latest promised deadline of Monday is met.
I hope the issues with the lift towards the end of your stay didn’t take away from your time in London.
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Staying with Portland Brown for my seocndment was a wonderful experience. They were extremely helpful and responsive and I loved their attention to detail.
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Bathroom extractor fan is not effective
Boiler noise in bedroom hampers sleep
Sofa to be changed to a better material
Service excellent
House keeping excellent
Thank you very much for taking the time to provide feedback.
We’re especially pleased to see that you were impressed by our service and our Housekeeping; I will make sure the relevant Teams are informed!
I can see that although we were able to replace the extractor fan and improve the noise of the boiler during your stay; this was not as fast as we would like it to be as unfortunately this was out of our control due to the specific nature of the parts.
In regards to the sofa, we hope that the blankets and cushions we provided went some way to improve the feel, I’m sorry if this wasn’t the case, as our guests’ comfort is of great importance to us.
Thank you once again and if you would like to discuss any of these points further please do not hesitate to get in touch.
Hi Vincent, We are glad that you enjoyed the great service we strive to deliver at Portland Brown. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive
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Staying in one of the apartments of portland brown is a very awesome experience. They'll provide you assistance on any queries or things you need and their guest relations service are very great they answered all my queries and give me progress on each of my request
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