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Portland Brown Ltd Reviews

4.47 Rating 304 Reviews
90% of reviewers recommend Portland Brown Ltd
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61.84%
188 Reviews
27.96%
85 Reviews
6.58%
20 Reviews
2.30%
7 Reviews
1.32%
4 Reviews
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Phone:
0330 0240 101

Email:
sean.harris@portlandbrown.com

Location:
22 Stokes Croft

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Tejas Chougule
Verified Buyer
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"Hospitality is outstanding. The service and staff cooperation was also good. The location and reaching out to apartment is also good. The room comfort was also nice . In future I would like to visit your hotel again. Thanks!"
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(55) - Posted 1 week ago
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Anonymous
Verified Buyer
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"Service was very good and queries were replied to on a very timely basis. Issues were dealt with promptly."
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(179) - Posted 1 week ago
Xuan (Sean) Gao
Verified Buyer
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"fantastic customer service and very friendly people."
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(110) - Posted 1 week ago
Anonymous
Verified Buyer
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"Prompt response all the time. They work efficiently and make sure tenants are comfortable during the stay."
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(166) - Posted 1 week ago
Anonymous
Verified Buyer
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"Small overpriced apartment. Got constantly disturbed by the staff. Out of 1.5 months, they had to come in my apartment several times, and gave me less than 24h notice with no chance to say no or to get a proper answer in time. When the cleaners came to the apartment, they let half drunk cans, and lights switched on. Lift broke several times. Yes it’s nice to have a welcome pack but everybody does it."
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(53) - Posted 2 weeks ago
Anonymous
Verified Buyer
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"Excellent responsiveness and service."
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(91) - Posted 2 weeks ago
Noah Gringarten
Verified Buyer
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"I think Excellent will be a better definition of our experience. The staff had an exceptional degree of being service oriented. Every issue we had was promptly resolved and the team did their outmost efforts to enable us to have a smooth start in the UK and focus on work and other relocation logistics."
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(35) - Posted 2 weeks ago
Marija Milenkovic
Verified Buyer
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"Location, weekly service"
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(91) - Posted 1 month ago
Sam Farrell
Verified Buyer
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"Portland Brown was extremely responsive and accommodating of all our requests. The team made our stay super comfortable and easy."
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(185) - Posted 1 month ago
Christopher Fitzpatrick
Verified Buyer
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"The team was very responsive to my needs"
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(91) - Posted 1 month ago
Anonymous
Verified Buyer
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"The staff were always very responsive in meeting my needs."
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(33) - Posted 1 month ago
Anonymous
Verified Buyer
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"Great service, wonderful flat and very friendly staff. Whenever I needed something they were there for me immediately."
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(86) - Posted 1 month ago
Brigitte Kiu
Verified Buyer
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"Even though there were several issues with the apartment when I first arrived, Portland Brown was responsive in helping me fix these issues and followed up with updates."
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(182) - Posted 1 month ago
Anonymous
Verified Buyer
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"Portland Brown have been very helpful and prompt with any of my needs through out my stay, they managed to retrieve my mobile phone which I dropped in a cab, supplied me with a voucher to make a call overseas as the phone in the apartment wasn't working and when the fridge had broken down they supplied me with a temporary fridge and a voucher to purchase goods lost in that fridge, once I left the apartment I realised I'd forgotten an insignificant item behind that really only had sentimental value, this was sent to my new address! Great service!"
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(176) - Posted 1 month ago
Anonymous
Verified Buyer
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"My stay was great and the cleaning services were fantastic. The communication regarding routine checks was great and simple."
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(84) - Posted 2 months ago
Clementine Packer
Verified Buyer
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"Good communication. Great staff. Flexible about check out."
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(47) - Posted 2 months ago
Vishal Mehta
Verified Buyer
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"The apartment was in very good condition and the service team was very helpful."
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(88) - Posted 2 months ago
Philipp Lovrek
Verified Buyer
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"good service. never had any problems"
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(102) - Posted 2 months ago
John Mitchell
Verified Buyer
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"Issues took forever to resolve, and sometimes were not resolved at all. For example, some of the heating could not be turned off, which resulted in a discustingly hot apartment. The heat was only resolved when the brought an air conditioning unit some 2 weeks later. For a week, the wifi was not functioning properly. Every time I emailed them about the issue, they seemed like they didn’t believe me. Then, after a week, they said an error message that popped up on my Mac said that since I had an American laptop, the wifi was not functioning. These were both lies. My laptop was Purchased in the UK, and there was no error message. The apartment was beautiful and in a wonderful location, however there were lots of small damages when I checked in"
Helpful Report
(43) - Posted 2 months ago
Hi John,

I have reviewed your reservation with Portland Brown and completely agree that the service you received was far from the high standard we strive for.

I would very much like to discuss appropriate compensation with you, are you able to email me directly at francesca.shepherd@portlandbrown.com or give me a call on 0330 024 0101 at a time which is convenient for you?

I look forward to hearing from you.

Kind regards,

Francesca
Senior Brand Executive
Posted 2 months ago
Anonymous
Verified Buyer
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"quick response"
Helpful Report
(31) - Posted 2 months ago
Portland Brown Ltd is rated 4.47 based on 304 reviews
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