Portland Brown Ltd Reviews

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"My stay was great and the cleaning services were fantastic. The communication regarding routine checks was great and simple."

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(84) - Posted 1 day ago

Did we send you enough information pre check in?

Did you like the location?

Do you feel you have received good service from us?

How was the comfort of your apartment?

How was your overall experience of staying with us?

Was it easy to check in to your apartment?

"Good communication. Great staff. Flexible about check out."

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(47) - Posted 1 day ago

Did we send you enough information pre check in?

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"The apartment was in very good condition and the service team was very helpful."

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(88) - Posted 2 days ago

Did we send you enough information pre check in?

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"good service. never had any problems"

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(102) - Posted 1 week ago

Did we send you enough information pre check in?

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"Issues took forever to resolve, and sometimes were not resolved at all. For example, some of the heating could not be turned off, which resulted in a discustingly hot apartment. The heat was only resolved when the brought an air conditioning unit some 2 weeks later. For a week, the wifi was not functioning properly. Every time I emailed them about the issue, they seemed like they didn’t believe me. Then, after a week, they said an error message that popped up on my Mac said that since I had an American laptop, the wifi was not functioning. These were both lies. My laptop was Purchased in the UK, and there was no error message. The apartment was beautiful and in a wonderful location, however there were lots of small damages when I checked in"

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(43) - Posted 1 week ago

Hi John,

I have reviewed your reservation with Portland Brown and completely agree that the service you received was far from the high standard we strive for.

I would very much like to discuss appropriate compensation with you, are you able to email me directly at francesca.shepherd@portlandbrown.com or give me a call on 0330 024 0101 at a time which is convenient for you?

I look forward to hearing from you.

Kind regards,

Francesca
Senior Brand Executive

Posted 1 week ago

Did we send you enough information pre check in?

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"quick response"

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(31) - Posted 1 week ago

Did we send you enough information pre check in?

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Was it easy to check in to your apartment?

"It immediately cater to my questions and request which was good."

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(54) - Posted 2 weeks ago

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"Helpful Staff, quick turnaround !!!!"

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(163) - Posted 2 weeks ago

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"Well-maintained apartments, clean facilities and responsive support team."

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(91) - Posted 2 weeks ago

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"You guys are excellent in providing all the services."

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Posted 3 weeks ago

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"Large appartement. Kitchen was really convenient and well equipped. May an effort to regulate temperature in the shower"

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Posted 4 weeks ago

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"Everything was comfotable, they help with everything that I ask for in a really kind way. Really nice stay"

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(40) - Posted 1 month ago

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"It was a really good service."

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(198) - Posted 2 months ago

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"Good cleaning service. Very tentative guest services that arranges whatever you need help with swiftly. Very friendly attitude. Very pleased. Good work!"

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(39) - Posted 2 months ago

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"Very nice temporary flat. Excellent and timely service, including special touches like a welcome grocery box and on-request air mattress."

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(46) - Posted 2 months ago

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"Provided removal support as I had to move out of the apartment after just 1 month moved in."

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(126) - Posted 2 months ago

Did we send you enough information pre check in?

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"overall, very good. very quick response by email. the only reason I did not put full rating was the laundry. I had difficily using laundry becasue it was not maintained well. I had issue usint it and error occuered for drain. at that time, i have to fix by myself and found out the cleaning of the drain area(right down side of the small pocket) was not cleaned and i have to clean it up by myself. other than that, i had very good stay at portland brown."

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(34) - Posted 2 months ago

Did we send you enough information pre check in?

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Was it easy to check in to your apartment?

"They were very quick at responding and resolving any issues I had."

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(41) - Posted 2 months ago

Did we send you enough information pre check in?

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"I stayed with Portland Brown for 9 months. The service was amazing and the staff were always happy to help. The apartment was also lovely!"

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(157) - Posted 2 months ago

Did we send you enough information pre check in?

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How was the comfort of your apartment?

How was your overall experience of staying with us?

Was it easy to check in to your apartment?

"Very friendly and helpful staff, great service. One weak point: wifi availability was very poor: during my 2-month stay I suffered from unavailable wifi on at least 8 days. I would strongly suggest Portland Brown make a better effort to provide uninterrupted wifi access to customers."

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(61) - Posted 2 months ago

Hi John,

Thank you so much for taking the time to provide feedback and for being so positive about the service the Team provides!

I can only apologise for the intermittent internet connection you experienced. We have been trying to secure a new provider for this particular apartment and have been let down on numerous occasions but we continue to try to resolve the issue. However, in the interim you should most definitely have been provided with a temporary solution, such as a portable router which is 'topped up' by us whenever you need it to be. I am sorry if this was not the case or if the solution was not quite satisfactory! We understand just how crucial a good internet connection is to our guests and are continually looking to improve its reliability.

Thank you again for your comments and we hope to welcome you back again in the future.

Kind regards,

Francesca
Senior Brand Executive

Posted 2 months ago

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