“Portland Brown really went out of their way with making me feel at home. They provided me with sweet welcome packages and valentine notes, and their cleaning was spotless. Communication with the customer service was easy.”
(Widegate Street) -
Posted 2 months ago
Hi Guro,
Thank you for your 5-star review!
It is fantastic to hear that you had such a great experience!
“When I got sick with a flu, a Portland Brown personnel checked in on and even brought me some food which I couldnt have bought on my own due to my weakness.”
(62) -
Posted 2 months ago
Hi Hannah,
Thank you for taking the time out to leave a review. We try to provide all our guests a "home away from home", this also extends to becoming a support network for our guests when they require help and assistance. I am extremely happy that we could assist you in your time of need and provide you with a little comfort while you were unwell.
I hope that we can welcome you again in the future.
“When problems were identified PB were quick to respond. They aim to offer a premium service but could do more to personalise the experience and continuity of contact when liaising with guests.”
(53) -
Posted 2 months ago
Thank you very much for your honest and constructive feedback.
I am happy to hear that we were quick to respond to any issues or requests you may have had.
We always aim to offer a personalized service to all our guests, so I am really sorry that you didn't experience that consistency throughout your stay.
Thank you, once again, for your comments and we all look forward to seeing you soon.
“My staying with Portland Brown was excellent. Employees at both the reservations and accounts teams were very eager to help and did their best to support me”
(30) -
Posted 3 months ago
Hi Christos,
Thank you for leaving a fantastic review.
We are happy to hear that you had an enjoyable stay with us.
We are always on hand to help and assist our guests and we are glad that you got to experience this.
I do hope you get to stay with us again in the future.
“The apartment was comfortable and very neatly maintained. The support staff was always available to address queries & concerns. For the minor hot water issues we had at the apartment they were resolved immediately.
Overall a very pleasant experience.”
(31) -
Posted 3 months ago
Hi Ajay,
Thank you for your 5-star review!
I am happy to hear that you enjoyed your apartment and we were quick and efficient resolving any issues and requests you had.
“Excellent service, a couple of times I needed support at short notice and both issues were resolved within hours. Next time I would definitely rent my apartment via Portland Brown again. Thanks a lot, peeps!”
(157) -
Posted 4 months ago
Hi Wolf,
Thank you for taking the time to leave us your glowing feedback.
I am pleased to hear that you received such a great service from Portland and the issues you did experience were resolved quickly and efficiently.
We look forward to welcoming you back in the future!
“The appartement was very comfortable and everything that I needed was provided. Portland Brown was very reactive to my requests and solved each problem I encountered quickly. The cleaning service was very good.”
(91) -
Posted 4 months ago
Hi Maeva,
Thank you for your review.
I am happy to hear that you liked your apartment and the service provided.
On behalf of myself and my team, we look forward to seeing you soon.
“Portland Brown were always highly responsive and efficient, with courteous, helpful, knowledgeable employees. Overall, an excellent experience. Thank you.”
(327) -
Posted 4 months ago
Hi Martyn,
Thank you so much for your sparkling review!
The team work very hard to provide the highest possible level of service and it's great to see it appreciated by our guests!
