Do you feel you have received good service from us?
How was the comfort of your apartment?
How was your overall experience of staying with us?
Was it easy to check in to your apartment?
Bathroom extractor fan is not effective
Boiler noise in bedroom hampers sleep
Sofa to be changed to a better material
Service excellent
House keeping excellent
Thank you very much for taking the time to provide feedback.
We’re especially pleased to see that you were impressed by our service and our Housekeeping; I will make sure the relevant Teams are informed!
I can see that although we were able to replace the extractor fan and improve the noise of the boiler during your stay; this was not as fast as we would like it to be as unfortunately this was out of our control due to the specific nature of the parts.
In regards to the sofa, we hope that the blankets and cushions we provided went some way to improve the feel, I’m sorry if this wasn’t the case, as our guests’ comfort is of great importance to us.
Thank you once again and if you would like to discuss any of these points further please do not hesitate to get in touch.
Hi Vincent, We are glad that you enjoyed the great service we strive to deliver at Portland Brown. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive
Do you feel you have received good service from us?
How was the comfort of your apartment?
How was your overall experience of staying with us?
Was it easy to check in to your apartment?
Staying in one of the apartments of portland brown is a very awesome experience. They'll provide you assistance on any queries or things you need and their guest relations service are very great they answered all my queries and give me progress on each of my request
Do you feel you have received good service from us?
How was the comfort of your apartment?
How was your overall experience of staying with us?
Was it easy to check in to your apartment?
The accommodation was excellent, the location fantastic and the service great. They were also very accommodating (with date changes etc.) which was GREATLY APPRECIATED.
Do you feel you have received good service from us?
How was the comfort of your apartment?
How was your overall experience of staying with us?
Was it easy to check in to your apartment?
I booked an department for 9 nights and specified a quiet place, not on a main street as I am very sensitive to noise. i was booked in to one place near Aldgate that I was assured was quiet but a week before I was due to arrive , I received an e-mail saying there were technical issue with a water heater so was " upgraded" to an apartment on Pepys street. This "upgraded" apartment turned out to be on the 1st floor and 25 metres from the train station and platform so train noise and passengers looking right into the room. I was moved the next day to an even worse apartment at " the Minories" which was not sound proofed, over 2 pubs and on a busy main street. I efused to stay there and although I was told there was no other availability, eventually when I asked to speak to a supervisor, someone did find me an apartment which was fine - but I could only stay 2 nights, so they moved me again to what I was told was very quiet. Here I am in an apartment overlooking a busy street and with heavy traffic noise from Holburn road which is very nearby and unable to sleep. I still have 5 more nights on this booking which have been paid for in advance , I sincerely hope Portland Brown will honour the original booking request and move me ( for the 3rd time) to the accommodation I had requested.
The website information is inaccurate - the lovely descriptions of the apartment. locations are totally misleading, the photographs are not representative of most of the apartments and the facilities listed are not correct e.g air conditioning listed , which is certainly not in any of the apartments I have recently been in.
Thank you for taking the time to raise your concerns about your stay with Portland Brown. As we have discussed separately, I was disappointed that you felt you needed to write this review in order to have your issues addressed. I feel that we have been able to find a solution that you are happy with and I hope that you enjoy the remainder of your stay with Portland Brown.
Do you feel you have received good service from us?
How was the comfort of your apartment?
How was your overall experience of staying with us?
Was it easy to check in to your apartment?
The customer service from Portland Brown was exceptional. They were always helpful with any requests i had and provided a quick turnaround on responding. The regular check-ins were good and following up with an email when i could not always take a call is appreciated.
Do you feel you have received good service from us?
How was the comfort of your apartment?
How was your overall experience of staying with us?
Was it easy to check in to your apartment?
I moved from the US to the UK for work and the team at Portland Brown could not have been more helpful. The process was easy and at every turn they were here to assist. I really appreciated that they continued to check in throughout my stay and were extremely helpful when I needed to extend my stay so I could actually move to London. There are a lot of stressful things about moving to a new country and my initial search for a place to stay started that way, but Portland Brown took all that stress away. I would recommend them to anyone looking for short term housing.
Do you feel you have received good service from us?
How was the comfort of your apartment?
How was your overall experience of staying with us?
Was it easy to check in to your apartment?
The services appartment provided is in good quality.
Some housekeeper services is really outstanding.
The hotline and customer services is willing to help and show the heart on their work, which I would get the update quickly even the thing is NOT yet fix.
In fact, I would still stay in London 4 more months, hope the services of Portland Brown Ltd can keep in this standard
Thank you so much for your feedback and your kind words; I will ensure they are shared with the Team here. We are happy to have you as a guest for a further 4 months and will strive to continue to provide a high level of service.
Do you feel you have received good service from us?
How was the comfort of your apartment?
How was your overall experience of staying with us?
Was it easy to check in to your apartment?
location wise, it's convenient for work and close to super markets.
Arrangement for house keeping provided comfortable for living.
The area to improve,
1. heating system and hot water capacity, it always runs out hot water for bathroom.
2. no lift for floor 6 & 7, bring suit cases and heavily deliveries are always challenges
3. air conditioner is noisy and it had to be turned off for sleep
4. some of built-in equipment seems to old, but it's OK for normal usage,
Thank you very much for taking the time to give feedback. I’m glad to hear that on the whole you enjoyed your stay and the location of the apartment. Your points on improvement are invaluable to us.
1. Hot water: I understand that after experiencing issues with the boiler and subsequent lack of hot water we moved you to another apartment
2. The facilities in the building should have been made clear to you beforehand, apologies for this. If you had notified us we would have been on hand to help with any heavy items!
3. I wish you had alerted us to the noisy air conditioning unit whilst in house so that we could have investigated and possibly had it serviced
4. All of the appliances in the apartments are Siemens and of a high standard but as always we appreciate your feedback and hope it did not affect your stay too significantly
Thank you once again for your invaluable feedback.
Hi Marijn, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Regards, Joana Sobral Guest Relations Executive
I appreciate you taking the time to complete a survey regarding your recent stay with us.
In reviewing your response I have noticed areas where you rated us below what I consider to be acceptable. If you have a moment and are willing to share any specifics on these items it would greatly increase my ability to better assess and attempt to remedy these concerns.
If you would like, you can reach me at the phone number listed below or drop me a line. It would be a pleasure to personally discuss with you any specifics and / or suggestions you would like to offer.
Dear Ana, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future.
Kind Regards, Joana Sobral Guest Relations Executive
When a review is marked "Verified", it means Reviews.io has the additional trust signals
necessary to ensure that the review is genuine. Customers reading the reviews can then use
this information to help them decide which reviews are more relevant and steer them in their
purchasing decisions.
If a review does not have the "Verified Reviewer" label next to it, we do not have the additional information
from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the "Verified Reviewer" badge, it does not mean that the reviewer has
no experience with the company - it just means that we could not confirm a specific purchase. The "Verified Reviewer"
badge offers one more way to help gauge the quality and relevance of a company review.
How can I make my review "Verified"?
If we are unable to automatically verify you as a "Verified Reviewer", you can email supporting documents to
support@reviews.co.uk so we can investigate and mark your review as "Verified". We prefer an invoice, delivery
note or receipt.
When a review is marked "Unverified", it means Reviews.io has NOT had the trust signals
necessary to ensure that the review is genuine. Customers reading the reviews can then use
this information to help them decide which reviews are more relevant and steer them in their
purchasing decisions.
How can I make my review "Verified"?
If we are unable to automatically verify you as a "Verified Reviewer", you can enter your email address below and we'll be in touch to verify your review.
Overview
Company Reviews
Product Reviews
Review Collection
Review Management
Review Publishing
Review Integration
Seller Ratings