Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.55

4.6 Rating 521 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.6

Based on 521 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently stayed at Westminster Residences for the second time, and had a wonderful experience. The check-in process was straightforward and hassle-free, setting a positive tone for the stay. The location is fantastic—quiet and peaceful, yet well-connected to the city, making it easy to get around. The staff at Westminster Residences were incredibly helpful and accommodating. One of the standout features was the concierge service. It made the check-out process much smoother, especially since my flight was in the afternoon. I could leave my bags there for a few hours after checking out in the morning and collect them just before heading to the airport. This convenience was much appreciated.”

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Posted 1 year ago

Hi Sarah, Thank you for taking the time to share your 5* star experience at The Westminster Residences! We’re thrilled to hear that you enjoyed your second stay with us. 😊 We strive to provide a calm environment for our guests while ensuring they have access to everything the city has to offer. Our concierge service is always on hand to accommodate guest needs, so we’re especially pleased that this stood out to you during your stay! We take great pride in making sure our check-out process is as smooth as possible, especially for guests with later flights. I’m glad we were able to look after your bags before you headed to the airport. We really appreciate your kind words, as well as the beautiful photo! We look forward to welcoming you back for another wonderful stay in the future. Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“Our home away from home.”

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Posted 1 week ago

Hi Janice, Thank you so much for your lovely review! We’re delighted to hear that the apartment felt like a home away from home, that’s exactly the experience we strive to create for our guests. We truly appreciate your kind words and hope to welcome you back again very soon 😊 Kind regards, Joana Sobral Head of Guest Relations

Posted 5 days ago

“The company is very efficient and professional, But missing any concern about users.”

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Posted 1 week ago

Hi James, Thank you for your feedback. We’re glad you found us efficient and professional. I’d be grateful to hear a bit more about your experience to understand where we may have fallen short during your stay. Would it be possible for you to expand on what you mean by ‘missing any concern about users.’ We take pride in our customer experience; any feedback you can share to understand where we could improve, or any specifics around your experience that disappointed you, would be greatly appreciated. This way we can ensure we continue to perfect our service. Please do drop me a line, my email is joana.sobral@portlandbrown.com. Kind regards, Joana Sobral Head of Guest Relations

Posted 1 week ago

“The apartment is amazing, and thebreservation staff as well were very kind with us. I recommand this place.”

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Posted 1 week ago

Hi Ayyoob, Thank you for your 5* review! We’re delighted to hear that you found the apartment amazing and that our Reservations Team were so kind and helpful. Providing a great guest experience is very important to us, so your kind words will be shared with the team. Thank you for recommending us and we hope to welcome you back again soon 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 5 days ago

“Working with Portland Brown was an absolute pleasure from start to finish. They recommended a wonderful apartment in Westminster, in what I presume was an old renovated building, that seemed like it was brand new with all the modern appliances and conveniences. The service leading up to our arrival, the check-in and concierge service while we were there, the check-out and even the timely return of our deposit was professional and pleasant...from start to finish. We've stayed in places all over the world. This was as nice of an experience as any.”

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Posted 3 weeks ago

“The service , concierge and the quality of the apartment was outstanding. Great experience staying in their apartment.”

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Posted 1 month ago

HI Barry, Thank you ever so much for your wonderful feedback! It's great to know that you had such a positive experience during your stay with us and we're delighted to hear you found the service, concierge and quality of the apartment to be outstanding 🙂 Your kind words mean a lot to us! We hope to welcome you back soon for another 5* stay. Kind regards, Joana Sobral Head of Guest Relations

Posted 3 weeks ago

“I cannot say enough about Portland Brown. The apartment was clean when arriving. Whenever, we had issues or questions, there was an immediate and satisfactory response.”

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Posted 1 month ago

Hi Brenda, Thanks for your lovely feedback! We're so pleased that the apartment met your expectations on arrival, and that our in-house team was able to assist quickly when you needed support 🙂 We hope to welcome you back in the future for another 5* stay. Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“From the welcome upon arriving to the beautifully appointed apartment, our stay was absolutely wonderful. The"Coal Drop" area was convenient to everywhere we wanted to go as the Kings Cross station was just steps away. The many restaurants, shops and supermarket also made for a wonderful experience. Any issues within the apartment were immediately resolved quickly and professionally. The Concierge was always friendly and willing to help with any questions about the area. We were truly sad to leave.”

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Posted 1 month ago

Hi Dolette Thank you so much or your kind words! We're delighted to hear that you enjoyed your stay with us. We pride ourselves on giving our guests a warm welcome when they arrive in London - I'll be sure to pass on your complements to the team. 🙂 It’s fantastic to know that our Coal Drops Yard location with its easy access to King’s Cross Station, added convenience and enjoyment to your visit. I’m equally pleased that any issues were promptly resolved and that you felt supported throughout your stay. Your kind words mean a great deal to us. We’re truly grateful you chose Portland Brown and are thrilled that you had such a memorable experience. We hope to have the pleasure of welcoming you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“Great location, great standing, recommanded for a family stay, close to every main activities!”

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Posted 2 months ago

Hi Sihem, Thank you for leaving us a 5* review! We're so pleased to hear you enjoyed the location, and that you got to enjoy some of the great experiences London has to offer with your family 🙂 We hope to welcome you back soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 1 month ago

“Great stay! The apartment was super clean, modern, and in a perfect location. Everything felt new and well taken care of. Highly recommend!”

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Posted 2 months ago

Hi Salman, Thank you for leaving us a 5* review! We’re thrilled to hear you enjoyed your stay and loved the apartment’s cleanliness, modern feel, and location. It’s wonderful to know everything met your expectations 🙂 We truly appreciate your recommendation and hope to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 2 months ago

“The team at Portland Brown were very kind and responsive. My taxi was late from the airport and they patiently waited for my arrival with a 1.5 delay. There were a few things in the flat that needed fixing and the team was very quick in getting everything sorted - including getting back to me in a few hours and keeping my updated on the status.”

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Posted 2 months ago

Hi Lúcia, Thank you ever so much for the lovely review! We’re delighted to hear that our team made you feel welcome, even after a delayed arrival, and that we were able to quickly resolve the issues in your flat. Providing responsive and caring service is very important to us, and it’s great to know you had a positive experience. We hope to have the pleasure of hosting you again soon 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 2 months ago

“I stayed in a very nice, clean and well equipped apartment in Marylbone, the communication was great -everything from check in to check out went smooth and they even provided an airbed for my son who was visiting during weekend. I can highly recommend Portland Brown - the quality of the apartment was great and service was excellent.”

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Posted 3 months ago

Hi Rita, Thank you for leaving us a lovely review! We're thrilled to hear you enjoyed your stay with us in Marylebone, and that everything went so smoothly! It's great to know the extra airbed was appreciated and that you enjoyed the apartment 😊 Your kind words mean a lot to the team. We hope to welcome you back again very soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“Really nice, comfortable and brilliantly located apartment. Kitchen well appointed and stocked with all pans and other implements. Bed sooooo comfy! Check-in easy and efficient, and check-out simple.”

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Posted 3 months ago

Hi Richard, Thank you ever so much for your kind words! We’re delighted to hear you enjoyed the comfort of the apartment, found the kitchen well equipped, and had such an easy check-in and check-out experience. It’s great to know you had such a relaxing stay and especially that you loved the bed! We really appreciate your kind words and hope to welcome you back again soon. 😊 Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“Overall the experience was satisfactory. Only that the room was a bit stuffy, and the windows could not hold in open status during windy days.”

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Posted 3 months ago

Hi, Thank you for leaving us a 5* review! We’re really glad you enjoyed your stay overall. We’re sorry to hear that the room felt a bit stuffy and that the windows were tricky to keep open on windy days. Our Guest Relations Team is available 24/7 via WhatsApp or phone, and we’re always happy to help resolve any issues during your visit. I’ll be sure to share your feedback with our team so we can look into improving this. We hope to welcome you back soon for an even more comfortable stay Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“I Have an awesome stay - Chloe is so nice - every wednesday i was expecting my room to be so clean.”

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Posted 3 months ago

Hi Mary, Thank you for leaving us a 5* review! It's great to know you had an awesome stay with us, we'll be sure to pass on your lovely feedback to our team 🙂 Hopefully, we'll be welcoming you back for another stay soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“Very comfort & placed in strategic place”

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Posted 4 months ago

Hi Irfan, Thank you for leaving us a 5* review 🙂 We're pleased to hear you had a comfortable stay and enjoyed the location of your apartment. We look forward to welcoming you back in the future! Kind regards, Joana Sobral Head of Guest Relations

Posted 3 months ago

“Outstanding, responsive and proactive customer service. Flat had everything one needed including hair dryers in every bedroom, a safe, plenty of hangers, fully functioning kitchen and plenty of space. Responded quickly when WIFI went out as well as providing extra fans and cooling system for when it was hot.”

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Posted 4 months ago

Hi, Thank you so much for your 5* review! We're glad to hear that you had such a great experience with both the apartment and our team 😊 We're also happy that you enjoyed all the amenities, from the kitchen to the smaller details like hair dryers and hangers, which helped make your stay comfortable. The team will be happy to know their quick responses during your stay were appreciated. We look forward to welcoming you back soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 4 months ago

“Overall good experience and service.”

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Posted 4 months ago

Hi Francesco, Thank you for your kind words! We're so pleased to hear you had a good experience with us and appreciated our service 😊 We hope to see you again soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 4 months ago

“Our stay was brilliant. The apartment is probably the cleanest I’ve ever known! Everything was spotless. Great space. Well equipt. Great and helpful staff. Would definitely come again.”

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Posted 4 months ago

Hi Lara, Thank you so much for such a wonderful review 😊 We take great pride in the cleanliness of our apartments, so it's fantastic to hear you found everything spotless! I'll be sure to share your kind words with our housekeeping team. It's also lovely to know that our team's support helped make your stay so enjoyable. We'd be delighted to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 4 months ago

“Absolutely great service throughout the booking process and a wonderful location”

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Posted 5 months ago

Hi Yaqoob, Thanks for leaving us a 5* review! It's great to know that you had a seamless booking experience and enjoyed the location. It means a lot to us to know we made your stay easy and enjoyable! Looking forward to welcoming you again soon 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 5 months ago

“A great experience overall. The Wesminster Residences apartments are in great condition and well maintained. The concierge and all the staff were extremely professional.”

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Posted 5 months ago

Hi Bassem, Thanks for your kind review! We're so pleased to hear you had a great experience with us 🙂 I'll be sure to pass your comments along to our concierge & team, I know they'll be delighted to hear your feedback. We hope to welcome you back soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 5 months ago

Portland Brown Ltd is rated 4.6 based on 521 reviews