Hi Jordan,
Thanks so much for the 5* review. We're glad we could provide you with a great home for when you arrived in London and it's great to hear the team were helpful during your stay!
Thanks again for the recommendation.
Best wishes,
Joanna
Hi Suna,
Thank you for your 5* review! We pride ourselves on our customer service, so I'm thrilled you had a great experience with the team.
Kind regards,
Joanna
Hi Valentin,
Thank you for the glowing feedback!
We are thrilled you had such a great time and we are very much looking forward to your return. See you soon!
Warm regards,
Joana Sobral
Head of Guest Relations
“Hi,
We were pleased to stay in Portland Brown. Staff is very supportive and helpful. In general we enjoyed the stay.
Though we encountered couple of issues:
- shower was not working when we arrived. So after a hard and a long journey, we could not take a shower.
- we had a leak in the sink in the kitchen which lead to calling the help and dealing with it
- we receuved dirty sheets for the bed once
If you could look into it for the future, that would be lovely.
The total impression is really nice. Good location, great people working there.
Thank you.
Regards,
Olesya Reznik”
Hi Olesya,
Thank you for your feedback. I'm glad to hear the team were supportive and helpful during your stay. Sorry we weren't aware of an issue with your linen, we would have been happy to replace this. I understand your tap & shower were fixed within 24 hours, and I apologise for the inconvenience at the outset.
Thanks again for taking the time to send us feedback, it's always appreciated and I hope you can stay with us again in the future and have a seamless stay! :)
Best Wishes,
Joanna
Hi Kim,
We're so glad our team we're ready to help and it's great to hear the housekeeping team delivered a perfect service! Hopefully we get to see you again!
Best wishes,
Joanna
Hi Manoj,
Thank you so much for the positive review. We're so happy our team was able to help you, we hope to see you in the future.
Best wishes,
Joanna
“Portland Brown facility is situated at a very suitable location since its near ASDA store.
Also, it has got all possible amenities that one need to stay in a apartment for longer duration since I have spent 5 months.
I truly recommend this facility to others too.
Thanks,
Abhishek”
Hi Abhishek,
Thank you for your review, we're glad you liked the location and local amenities near your apartment!
We hope you visit us again and if there's anything we can do to make your stay even better please do let us know!
Best wishes,
Joanna
Hi Phil,
Thanks for leaving us a great review! We're glad the apartment ticked all your requirements. We hope to see you again in the future.
Kind regards,
Joanna
“It was a pleasant stay overall except for few things like
TV remote not working
Lamps not working
Pedal dustbin broken
Finding the apartment was really a painful task”
Hi Carlos,
Thank you for your review. If you're looking to stay with us again, please do let us know if there's anything more we can do to make your stay even more comfortable and enjoyable!
Best wishes,
Joanna
Hi Sameer,
Thanks for your review.
I am pleased that you enjoyed your stay with us and we hope to see you again in the future.
Kind Regards,
Joana Sobral
Head of Guest Relations
Thank you so much for your review.
We're glad you enjoyed the apartment and we all look forward to seeing you again soon!
Kind Regards,
Joana Sobral
Head of Guest Relations
Thank you for posting such a lovely review!
We very much appreciate your comments regarding our service and Housekeeping Team. They mean the world to us.
We hope to welcome you again in the future.
Kind Regards,
Joana Sobral
Head of Guest Relations
Thanks for your review.
It is great to hear that you experienced a great service while staying with us in London.
I hope that you get to stay with us again.
Kind Regards,
Joana Sobral
Head of Guest Relations
“Portland Brown really went out of their way with making me feel at home. They provided me with sweet welcome packages and valentine notes, and their cleaning was spotless. Communication with the customer service was easy.”
Hi Guro,
Thank you for your 5-star review!
It is fantastic to hear that you had such a great experience!
We look forward to seeing you again soon.
Best Regards,
Joana Sobral
Head of Guest Relations
“When I got sick with a flu, a Portland Brown personnel checked in on and even brought me some food which I couldnt have bought on my own due to my weakness.”
Hi Hannah,
Thank you for taking the time out to leave a review. We try to provide all our guests a "home away from home", this also extends to becoming a support network for our guests when they require help and assistance. I am extremely happy that we could assist you in your time of need and provide you with a little comfort while you were unwell.
I hope that we can welcome you again in the future.
Kind Regards,
Joana Sobral
Head of Guest Relations
“When problems were identified PB were quick to respond. They aim to offer a premium service but could do more to personalise the experience and continuity of contact when liaising with guests.”
Thank you very much for your honest and constructive feedback.
I am happy to hear that we were quick to respond to any issues or requests you may have had.
We always aim to offer a personalized service to all our guests, so I am really sorry that you didn't experience that consistency throughout your stay.
Thank you, once again, for your comments and we all look forward to seeing you soon.
Kind Regards,
Joana Sobral
Head of Guest Relations
Thank you for taking the time to leave us your glowing feedback.
Our staff works incredibly hard so positive comments such as yours are always a pleasure to read.
We all look forward to welcoming you back in the future.
Kind Regards,
Joana Sobral
Head of Guest Relations
