Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.51

4.5 Rating 469 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

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4.5

Based on 469 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stayed with Portland Brown for 9 months. The service was amazing and the staff were always happy to help. The apartment was also lovely!”

Helpful Report

(157) - Posted 6 years ago

“Very friendly and helpful staff, great service. One weak point: wifi availability was very poor: during my 2-month stay I suffered from unavailable wifi on at least 8 days. I would strongly suggest Portland Brown make a better effort to provide uninterrupted wifi access to customers.”

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(61) - Posted 6 years ago

Hi John, Thank you so much for taking the time to provide feedback and for being so positive about the service the Team provides! I can only apologise for the intermittent internet connection you experienced. We have been trying to secure a new provider for this particular apartment and have been let down on numerous occasions but we continue to try to resolve the issue. However, in the interim you should most definitely have been provided with a temporary solution, such as a portable router which is 'topped up' by us whenever you need it to be. I am sorry if this was not the case or if the solution was not quite satisfactory! We understand just how crucial a good internet connection is to our guests and are continually looking to improve its reliability. Thank you again for your comments and we hope to welcome you back again in the future. Kind regards, Francesca Senior Brand Executive

Posted 6 years ago

“Another fantastic stay with Portland Brown @ Langley Court. The service and attention were impeccable during our 2 months stay. They never disappoint us so looking forward to my next stay with them.”

Helpful Report

(61) - Posted 6 years ago

“High calibre of service and prompt assistance. The cleaning service was excellent.”

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(76) - Posted 6 years ago

“The apartments are amazing and very well kept. The apartments are kept clean, prompt responses to queries and service requests. Just a heads-up the multiple email from different parts of the business may become overwhelming. Please try keep them at a minimum and perhaps have one point of contact.”

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(64) - Posted 6 years ago

Hi Thato, Thank you so much for your feedback; I'm so happy to hear that on the whole you were very really pleased with your Portland Brown experience. I've looked into how many times you were contacted during your stay and I can see it was it was more than we would expect. We are looking at ways in which we can improve our communications in the future. We always like to keep our guest informed, especially when we need to enter their apartments but I can see how it could become confusing. Thank you very much for bringing this to our attention and we are glad you enjoyed your stay with us In London. Best wishes, Francesca Senior Brand Executive

Posted 6 years ago

“Any assistance for help during my stay was met with efficient and friendly service. I was very impressed with the team.”

Helpful Report

(82) - Posted 6 years ago

Hi Emily, Thank you so much for your sparkling review! The team work very hard to provide the highest possible level of service and it's great to see it appreciated by our guests! Best wishes, Francesca Senior Brand Executive

Posted 6 years ago

“The accomodation provided by Portland Brown was very comfortable and cosy. The quality of service and support is really outstanding. The perfect choice for short term stay in London.”

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(54) - Posted 6 years ago

“Always responsive, genuinely cared about my well being since day 1!”

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(307) - Posted 6 years ago

“Flats are in very good condition and are well maintained. flats are at good location”

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(56) - Posted 6 years ago

“Execellent stay..”

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(71) - Posted 6 years ago

“Responsive and friendly staff. My apartment was nicely appointed and the weekly housekeeping was convenient and considerate. I had everything I needed and excellent support when I had inquiries or requests.”

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(79) - Posted 6 years ago

“Very helpful people. Good and swift service.”

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(33) - Posted 6 years ago

“Everything from the flat features to the Portland Guest Support Team was perfect.”

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(31) - Posted 6 years ago

“Dear Portland Brown team, I would like to extend a HUGE thank you to Portland brown and the whole team, from everyone at reservations to customer relations. We had the privilege of staying at 14 Eccleston Place for 2 months while I delivered my first born son. The apartment was incredible, very stylish/modern, spacious and had all the amenities one would need for an extended stay, furthermore the apartment was extreemly clean as it was very well maintained by the excellent housekeeping and maintaince staff. The location was perfect, it was very central and minutes away from great areas like Sloan Square and Chelsea Portland brown has proven to be a highly professional company that delivers luxurious services apartment. With their attention to detail and incredible customer service, we have now become loyal guests and will definitely be returning to one of their many apartments the next time we are in London. The reservations team and customer support team areal very attentive, and responsive to any request we had, we cannot thank them enough!. All in all Portland Brown made our time in London an absolute pleasure and accommodated us in the best and most professional way. Thank you again for a wonderful stay! we will definitely be back soon. Warmest regards; Raya Halet Best regards; Raya”

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(51) - Posted 6 years ago

“Excellent service, prompt replies and thoughtful communication.”

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(80) - Posted 6 years ago

“Minimum Turn around for any problems. Action was very quick from Portland.”

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(135) - Posted 6 years ago

“Staff was prifessional and friendly. We have always found solution to whatever issue we have had.”

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(213) - Posted 6 years ago

“Cleaning service was great, good communication, house was all good, great location, did not miss a thing expect for a freezer.”

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(70) - Posted 6 years ago

“It was nice stay and I felt like home away from home”

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(56) - Posted 6 years ago

“Great location. Great service and almost immediate response after queries. Gym membership and other services set up quickly. Cleaning personal did an excellent job every week. Excellent.”

Helpful Report

(34) - Posted 6 years ago

Portland Brown Ltd is rated 4.5 based on 469 reviews