Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

4.5 Rating 496 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 496 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clean and modern Apartment. Staff was always very friendly and super helpful, especially with their responstime, which was outstanding!”

Helpful Report

(51) - Posted 6 years ago

“Always available and very polite.”

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(56) - Posted 6 years ago

“Very professional. Few issues experienced and those that did pop up were quickly remedied.”

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(78) - Posted 6 years ago

“The Guest Relations team is exceptional.”

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(59) - Posted 6 years ago

“Great accommodation, service and responsive management team.”

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(42) - Posted 6 years ago

Hi Neil, Thanks for the positive feedback! We love to hear about our guests' experience and I'm so glad you had a good stay with us. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 6 years ago

“They made me feel like home. Beautiful flat and remarkable service.”

Helpful Report

(38) - Posted 6 years ago

Dear Erika, Thanks for your feedback. I am happy you enjoyed your stay and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 6 years ago

“Excellent and responsive service 24/7. Goes all out to make the stay comfortable and enjoyable”

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(153) - Posted 6 years ago

Hi Tracy, Many thanks for such a wonderful review. We are really proud of our customer service and so pleased you enjoyed your stay with us! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 6 years ago

“Thank you, Portland Brown. Your customer service team has been very responsive throughout my stay. It has been very flexible and willing to attend my needs. The cleaning crew is absolutely competent. I had a very pleasurable stay with you.”

Helpful Report

(183) - Posted 6 years ago

Hi Christy, Thank you so much for the kind words. We're really glad you enjoyed your stay and look forward to seeing you again in the future! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 6 years ago

“You were very helpful and responsive whenever I had a request. What made me most happy was that you delivered an extra set of keys to my apartment late in the evening when I forgot mine in Amsterdam.”

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(282) - Posted 6 years ago

“Extremely responsive, friendly, keen to go the extra step to ensure you have a great stay”

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(288) - Posted 6 years ago

“Apartment is good, spacious and well maintained and cleaning staff is also very good(They also organised my stuff). Would have extended stay there if there were no price hike(Which breached official limit for expense approver here).”

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(61) - Posted 6 years ago

“I had sent a long email with all my accolades about your company. I had an excellent stay! The team was professional, courteous, attentive and caring. When there was work to be completed it was effective and efficient. When there were issues, they were attended to quickly and to my satisfaction. One thing I would say is that the furniture in the living room does need to be cleaned. It is looking a little tired. :)”

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(123) - Posted 6 years ago

“Portland Brown was very good at responding to an inquiries and issues that I had while staying at their property.”

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(51) - Posted 6 years ago

“All the staff were always very helpful with all requests and acted very promptly to every one of the requests.”

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(185) - Posted 6 years ago

“Team was very responsive, cleanly and had everything available that we would need”

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(67) - Posted 6 years ago

“The cleaning service, that also cleaned the dishes and took care of the garbage”

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(34) - Posted 6 years ago

“Everything was arranged perfectly. Really enjoyed the stay. The service ladies were very nice and did the cleaning perfectly. Thank you.”

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(45) - Posted 6 years ago

“Thoroughly enjoyed 3 months at Fenman House in Kings Cross. The PB team was alway responsive and communicative. I was given advance notice of all maintenance checks. Facility was clean, well-maintained, and luxurious. Would highly recommend.”

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(90) - Posted 6 years ago

“I was away from my family but staying with PB made my time away much more pleasant. I always felt that help was just a call away. All the proactive communication was a pleasant surprise indeed. Overall a most professional team and a great customer experience. I would stay again or recommend a friend in a heartbeat!”

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(209) - Posted 6 years ago

“The apartment was great - really clean, and in a good location. Portland Brown were really responsive and helpful!”

Helpful Report

(184) - Posted 6 years ago

Portland Brown Ltd is rated 4.5 based on 496 reviews