Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“The apartment is nice and comfy, the service is great. I enjoyed my time there and Portland Brown team is top, as they always make me feel at home and adapted to my needs.”

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Posted 9 months ago

Hi Pilar, Thank you so much for your 5* review! It's always our goal to make our guests feel at home, and we're glad that our team was able to meet your needs. 🙂 We hope to see you again in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 9 months ago

“I recently stayed at Westminster Residences for the second time, and had a wonderful experience. The check-in process was straightforward and hassle-free, setting a positive tone for the stay. The location is fantastic—quiet and peaceful, yet well-connected to the city, making it easy to get around. The staff at Westminster Residences were incredibly helpful and accommodating. One of the standout features was the concierge service. It made the check-out process much smoother, especially since my flight was in the afternoon. I could leave my bags there for a few hours after checking out in the morning and collect them just before heading to the airport. This convenience was much appreciated.”

Portland Brown Ltd 5 star review on 23rd July 2024

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Posted 10 months ago

Hi Sarah, Thank you for taking the time to share your 5* star experience at The Westminster Residences! We’re thrilled to hear that you enjoyed your second stay with us. 😊 We strive to provide a calm environment for our guests while ensuring they have access to everything the city has to offer. Our concierge service is always on hand to accommodate guest needs, so we’re especially pleased that this stood out to you during your stay! We take great pride in making sure our check-out process is as smooth as possible, especially for guests with later flights. I’m glad we were able to look after your bags before you headed to the airport. We really appreciate your kind words, as well as the beautiful photo! We look forward to welcoming you back for another wonderful stay in the future. Kind regards, Magda Kisielewicz Head of Operations

Posted 10 months ago

“we loved our stay at the Oxbourne house and would love to come back to stay for more soon ! it being so well appointed and centrally located was the best part!”

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Posted 10 months ago

Hi Nandini, Thank you for taking the time to leave us a 5* review. 🙂 We're delighted to hear that you loved your stay, and it's wonderful that the well-appointed location of Oxbourne House was a highlight for you! We're looking forward to welcoming you back on your next stay! Kind regards, Magda Kisielewicz Head of Operations

Posted 10 months ago

“Excellent apartment, excellent service - it was a brillian experience.”

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Posted 10 months ago

Hi Jane Thank you so much for your 5* review! I'm thrilled to hear that you had an excellent experience with us. 🙂 We look forward to welcoming you back in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 10 months ago

“Amazing stay at Oxbourne House. Great Location and the team was very accomodating”

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Posted 11 months ago

Hi Ali, Thank you for leaving us a 5* review! We're so happy to hear that you found our team accommodating throughout your stay at Oxbourne House. We look forward to welcoming you back again in the future. 🙂 Kind regards, Magda Kisielewicz Head of Operations

Posted 11 months ago

“A great place to stay! They think of everything, and have amenities to make your short or long stay with them enjoyable.”

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Posted 11 months ago

Hi Samantha, Thank you for taking the time to leave us a 5* review! We always aim to ensure our guests have all the amenities they need for a seamless stay. We're pleased to hear that you felt taken care of. 🙂 We hope to see you again in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 11 months ago

“I stumbled across Portland Brown when I was looking for an alternative to hotels when staying on business. Hotel rooms are small, laundry requires a second mortgage, and you ar enever quite by yourself. I have stayed in 3 locations now, 2 of them were new build, and one was a rennovation. Locations are always good, and have good kitchens, laundries & bathrooms: - Westiminster is a new build and offered a great private view of NY fireworks - Marylebone is in a great location, and is a new build - Charlotte Street was a renoo, but surrounded by restaurants & pubs - The review here is for Charlotte street which is good for one person, a touch squeezy for 2 You do need to work with Portland as a business, casual bookings don't work, but that's what makes it all work.”

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Posted 1 year ago

Hi Stuart Thank you for taking the time to leave us such a lovely review! Our serviced apartments are designed to ensure that you'll have everything you need to feel right at home during your stay! It's wonderful to know that you had a great guest experience in our Westminster, Marylebone and Charlotte Street properties.😊 We're looking forward to welcoming you back in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“Really i didn’t imagine that i will found the flat so comfortable like its is .. So nice service from the time i tried to book until i leave so stylish clean apartment.. love it and it will not be my last time”

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Posted 1 year ago

Hi Johara, Thank you for leaving us a lovely 5* review! We're so happy to hear that you found the apartment to be comfortable during your time in London and even more delighted to hear that it won't be your last time staying with us. 😊 We look forward to seeing you again in the future. Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“It was very nice”

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Posted 1 year ago

Hi Katie, Thank you for leaving us a 5* review! We hope to see you in the future for another great stay. 😊 Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“A wonderful property in a fantastic location. Service was exceptional throughout.”

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Posted 1 year ago

Hello, Thanks for taking the time to leave us a 5* review. 😊 We strive to ensure that our guests always experience exceptional service, so this is great to hear! We hope to see you again soon for another stay. Kind regards, Joana Head of Guest Relations

Posted 1 year ago

“I would use Portland Brown again! They were amazing in every aspect from start to finish”

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Posted 1 year ago

Hi Samar, Thank you for leaving us a 5* review! 😊 We're so happy that you had such an amazing experience throughout your stay with us. We look forward to welcoming you back in the future! Joana Head of Guest Relations

Posted 1 year ago

“Amzing property with all the amenities and close to everything in Canary Wharf. Their guest relationship service was the best. Everytime I needed something, just one email and quick response from them was amazing. Highly recomend anyone looking for short or long term accomodation in London.”

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Posted 1 year ago

Hi Ketun, Thank you so much for leaving us a 5* review! We strive to ensure that we get back to all of our guests, as quickly as possible regarding any issues, so we're happy to hear our team gave you quick responses and resolutions. :) We look forward to seeing you again in the future! Kind regards Joana Sobral Head of Guest Relations

Posted 1 year ago

“My stay at Portland Brown was faultless. The concierge helped me with my luggage and then showed me how everything worked. There was complimentary coffee, snacks and chocolate. The location was perfect, everything in the apartment was immaculate. 10/10 for PB.”

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Posted 1 year ago

Hi Andrew, Thank you so much for taking the time to leave us a 5* review! It’s great to hear that our concierge were able to provide you with a great experience during your stay! We hope to see you again soon for another perfect stay. 😊 Joana Head of Guest Relations

Posted 1 year ago

“Very nice apartment, clean and well located. All the "basic" appliances needed were provided.”

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Posted 1 year ago

“Oxbourne House is a tastefully decorated and conveniently located property, and my stay was wonderful. The check in process is always smooth, and the team was accomodating to a few requests I had that made my experience that much more seamless.”

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Posted 1 year ago

Hi Sarah, Thanks for taking the time leave us a 5* review! We’re so happy to hear that you always receive a smooth check in process! We look forward to doing the same again for you, next time around. 😊 Kind regards, Joana Head of Guest Relations

Posted 1 year ago

“Thank you very much for excellent care throughout my stay, really very much appreciated and extremely helpful in making my first couple of weeks in London easier and comfortable.”

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Posted 1 year ago

Hi Andrea, Thank you so much for leaving us a 5* review. 😊 We’re always on hand to help our guests feel as comfortable as possible in London and I’m so glad to hear our team were able to provide you with excellent care! See you again soon, for another seamless stay. Kind regards, Joana Head of Guest Relations

Posted 1 year ago

“Everything was perfect, however, would love to recommend that to increase number of days of housekeeping.”

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Posted 1 year ago

Hi Sultan, Thank you for taking the time to leave us a 5* review! We’re glad you had a perfect stay. Our housekeeping team visit our apartments once a week, however if guests would like to increase this during their stay, they’re able to email us at guests@portlandbrown.com and we would be happy to arrange this at an extra charge. We hope to see you again in the future. :) Kind regards Joana Head of Guest Relations

Posted 1 year ago

“It was a luxurious stay at Westminster Residences. Apartment location, concierge service and were excellent and all the appliances and furniture were in good condition as well.”

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Posted 1 year ago

“The apartment was exactly as advertised, very clean and perfect location.”

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Posted 1 year ago

Hi Kylie, Thanks for leaving us a 5* review! 😊 We’re so happy to hear that you loved the apartment. We look forward to seeing you again for another beautiful stay! Kind regards, Joana Head of Guest Relations

Posted 1 year ago

“A beautiful accomodation and great location, only downfall is as the dishwasher didn’t work and did not get repaired during our stay.”

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Posted 1 year ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews